Principles of Management

Match each Principal function of management with its definition 1. Planning 2. Organizing 3. Controlling 4. Leading A. Monitoring performance against goals and taking corrective action as needed B. Arranging tasks, human resources, and other resources to accomplish the necessary work C. Establishing goals and determining how to achieve them D. Motivating, directing, and influencing others to achieve organizational goals

1. C 2. B 3. A 4. D

What are primary skills that companies seek in top managers A. A high level of energy B. Eagerness to please others C. The ability to motivate and engage others D. The ability to communicate

A. A high level of energy C. The ability to motivate and engage others D. The ability to communicate

Managers need human skills, which are defined as the A. Ability to work in cooperation with other people to get things done B. Possession of job specific knowledge needed to perform well in a specialized field C. Ability to think analytically to visualize an organization as a whole, and to understand how the parts work together

A. Ability to work well in cooperation with other people to get things done

Which of these are considered rewards of practicing management A. Becoming a mentor and helping others B. Experiencing a feeling of accomplishment along with your employers C. Experiencing decreased discretion over the work that you do D. Magnifying your range and stretching your abilities E. Building a catalog of successful products or services

A. Becoming a mentor and helping others B. Experiencing a feeling of accomplishment along with your employees D. Magnifying your range and stretching your abilities E. Building a catalog of successful products or services

computerized collections of interrelated files for assembling large quantities of information are called _______ A. Databases B. Project management programs C. Knowledge systems D. Collaborations

A. Databases

Organizations that wish to stay ahead of their rivals often rely heavily on temporary workers. This helps organizations increase their ______ A. Efficiency B. Customer responsiveness C. Quality D. Innovation

A. Efficiency

Producing goods and services with as few resources as possible in as little time as possible is referred to as A. Efficiency B. Innovation C. Customer responsiveness D. Quality

A. Efficiency

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the ____________ effect A. Efficiency B. Value C. Multiplier D. Competition

A. Efficiency

________ means that the nature of business around the world is becoming increasingly interconnected A. Globalization B. Sustainbility C. Diversity

A. Globalization

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades A. Hispanics B. African Americans C. Asians D. Non-Hispanic Whites

A. Hispanics B. African Americans C. Asians

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage A. Innovation B. Quality C. Efficiency D. Responsiveness

A. Innovation

In order for an organization to maintain a competitive advantage, it must stay ahead of its competitors in which areas A. Innovation B. Efficiency C. Resource allocation D. Customer responsiveness E. Responsibility F. Quality

A. Innovation B. Efficiency D. Customer responsiveness F. Quality

Managers need technical skills, which are defined as the A. Job-specific knowledge necessary to perform well in a specialized field B. Ability to cooperate with other people to get things done C. Ability to think analytically and to visualize an organization as a whole

A. Job-specific knowledge necessary to perform well in a specialized field

The function of leading in management is defined as A. Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals B. Arranging tasks, people, and other resources to accomplish the work C. Setting goals and deciding how to achieve them D. Monitoring performance, comparing it with goals, and taking corrective action as needed

A. Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals

What are two potential rewards of being an exceptional manager A. The ability to earn more than most workers B. A guarantee of employment in one's chosen field C. Fringe benefits, such as a large office or stock options D. The ability to make decisions without being questioned

A. The ability to earn more than most workers C. Fringe benefits, such as a large office or stock options

Managers have a multiplier effect in organizations, which means that A. Their influence goes far beyond the results that one person could achieve acting alone B. Are required to plan, organize, lead, and control simultaneously D. They multiple the organizations efficiencies

A. Their influence goes far beyond the results that one person could achieve acting alone

Setting goals and figuring out how to achieve them describes the _________ function of the management process A. Controlling B. Leading C. Planning D. Organizing

C. Planning

The four management functions are A. Challenging B. Directing C. Planning D. Leading E. Organizing F. Controlling

C. Planning D. Leading E. Organizing F. Controlling

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on A. Efficiency B. Sustainability C. Quality D. Innovation

C. Quality

The planning function of management is characterized by A. Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals B. Arranging tasks, people, and other resources to accomplish the work C. Setting goals and deciding how to achieve them D. Monitoring performance, comparing it with goals, and taking corrective action as needed

C. Setting goals and deciding how to achieve them

What is considered the first law of business for achieving competitive advantage A. Be better than the competition B. Deliver goods and services on time C. Take care of the customer D. Cut costs whenever possible

C. Take care of the customer

Managers need conceptual skills, which are defined as the A. Ability to work well in cooperation with other people to get things done B. Ability to think analytically, to visualize as organization as a whole, and to understand how the parts work together C. Possession of job-specific knowledge needed to perform will in a specialized field

B. Ability to think analytically, to visualize as organization as a whole, to to understand how the parts work together

The organizing function of management is characterized by A. Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals B. Arranging tasks, people, and other resources to accomplish the work C. Setting goals and deciding how to achieve them D. Monitoring performance, comparing it with goals, and taking corrective action as needed

B. Arranging tasks, people, and other resources to accomplish the work

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self A. Ambiguity B. Duplicity C. Meaningfulness D. Mindfulness

C. Meaningfulness

arranging tasks, people, and other resources to accomplish the work is known as the ________ function of management A. Planning B. Leading C. Organizing D. Controlling

C. Organizing

Which of these are considered rewards of practicing management A. Experiencing decreased discretion over the work that you do B. Becoming a mentor and helping others C. Magnifying your range and stretching your abilities D. Experiencing a feeling of accomplishment along with your employees E. Building a catalog of successful products or services

B. Becoming a mentor and helping others C. Magnifying your range and stretching your abilities D. Experiencing a feeling of accomplishment along with your employees E. Building a catalog of successful products or services

In order to manage for information technology, companies rely on e-commerce, which is defined as the A. Implementation of systems and practices to increase the sharing of knowledge throughout the organization B. Buying and selling of goods or services over computer networks C. Use of the internet to facilitate every aspect of running a business

B. Buying and selling of goods or services over computer networks

storing of software and data on gigantic collections of computers located away from a company's principal site is referred as _________ A. Collaborative computing B. Cloud computing C. Artificial intelligence D. Databasing

B. Cloud computing

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed A. Organizing B. Controlling C. Leading D. Planning

B. Controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contribution of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for ______ A. Plurality B. Diversity C. Moderation D. Proficiency

B. Diversity

When companies use the internet to facilitate every aspect of running a business, they are engaging in ________ A. E-commerce B. E-business C. Knowledge managment

B. E-business

The buying and selling of goods or services over computer networks is known as ______ whereas ______ involves using the internet to facilitate every aspect of running a business A. Cloud computing; e-commerce B. E-commerce; e-business C. E-business; e-commerce D. E-business; cloud computing

B. E-commerce; e-business

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, i has achieved a competitive ______ A. Innovation B. Efficiency C. Advantage D. Response

B. Efficiency

In order to stay ahead of rivals, managers should remember to be responsive to customers. This is considered the ___________ A. Efficiency prerogative B. First law of business C. Top quality imperative D. Secret of innovation

B. First law of business

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for ________ A. Quality B. Globalization C. Efficiency D. Innovation

B. Globalization

motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function A. Organizing B. Leading C. Informing D. Conceptualizing

B. Leading

In business, a group of people who work together in an attempt to achieve some specific purpose is known as A. Symposium B. Organization C. Cadre D. Cohort

B. Organization

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers A. Teaching B. Technical C. Conceptual D. People

B. Technical

Which of the following represents an ethical challenge A. Panul and Kevin conducted a video-conference about the new product line since they were both home sick B. Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere C. Connor decided to text his sales order into the home office in order to make sure it was received on time D. Tonay told the supplier that recycled parts were important to her company because it had a "green" policy

B. Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere

Meaningfulness is associated with _______ rather than _______ A. taking; giving B. giving; taking

B. giving; taking

Which of the following defines an organization A. Two or more people who share interests, hobbies, or collective goals B. A large number of people gathered together C. A group of people who work together to achieve some specific purpose D. A group formed by people who are seeking friendships or common interests

C. A group of people who work together to achieve some specific purpose

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _________ skills A. Decisions B. Technical C. Conceptual D. Soft

C. Conceptual

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing? A. Sustainable B. Effective C. Ethical D. Efficient

C. Ethical

An organization that wishes to achieve a competition advantage through innovation should A. Attempt to offer higher-quality goods and services than competitors B. Figure out how to copy what their competitors do C. Find creative ways to deliver new or improved goods and services D. Strive to produce goods and services as quickly as possible using fewer employees

C. Find creative ways to deliver new or improved goods and services

Employees who have the ability to work well with others to get things done are said to have _______ skills A. Knowledge B. Coding C. Human D. Technical

C. Human

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon? A. Frustration with current situation B. Desire to learn C. Eagerness to please D. Ability to take risks

D. Ability to take risks

Which of the following can provide a user with instant access o a vast quantity of computer files related to a single topic A. E-commerce B. Social Media C. Firewall D. Database

D. Database

The advent of cloud computing has made it possible for employees to A. Sell goods and services in a retail store B. Generate dialog for an advertising campaign using social media C. Send a text message using a smartphone D. Have access to company data from anywhere with an internet connection

D. Have access to company data from anywhere with an internet connection

A ________ is an experienced person who provides guidance to someone new in the workplace A. Practitioner B. Manager C. Director D. Mentor

D. Mentor

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats - the other ice cram stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage A. Efficiency B. Quantity C. Responsiveness D. Quality

D. Quality

Which of the following statements is true about the financial rewards of being a manager A. Few CEOs make more than $300,000 a year B. Lower-level managers typically make between $50,000 and $135,000 a year C. The compensation of the CEO of the largest companies is capped at 12 million D. Some middle-level managers make more than $100,000 a year

D. Some middle-level managers make more than $100,000 a year

Dell Computer uses recycled and recyclable materials in its products and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _______ A. Globalization B. Diversity C. Information technology D. Sustainability

D. Sustainability

True or False: Today, it's more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking

False

True or False: The ability to take risks is a key to career growth

True