Principles of Management Test 1

According to the competing values model, if an organization's culture is based on control, efficiency, formal structures, and secure employment, it could be best described as a hierarchy.

If an organization's culture is based on control, efficency, formal structures, and secure employment it could be described as a _________.

If enough time is available, groups usually make higher-quality decisions than most individuals.

If enough time is available, groups usually make (higher / lower)-quality decisions than most individuals.

Measures of various characteristics of the people who make up social units are demographics.

What are demographics?

With globalization a company's talent can come from anywhere.

A company's talent can come from anywhere with _____________.

In comparison to organizational culture, organizational climate can be measured more readily.

Between organizational culture and organizational climate, which can be measured more readily?

An outcome of environmental scanning is competitive intelligence, which is the information necessary to decide how best to manage in a given competitive environment.

Competitive intelligence, which is the information necessary to decide how best to manage in a given competitive environment is an outcome of _____________ ________.

In the future, the most effective business organizations will be flexible.

How will businesses in the future be the most effective?

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at Knowledge management.

Identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization is known as what kind of management?

If many factors prevent new companies from entering an industry, the threat to established firms is less serious.

If many factors prevent new companies from entering an industry, is the threat to established firms more or less serious?

In goal displacement, a decision-making group loses sight of its original goal and a new, less-important goal emerges.

In ____ ____________, a decision making group loses sight of its original goal and a new, less-important goal emerges.

In the decision-making process, optimizing means achieving the best possible balance among several goals.

In the decision-making process, __________ means achieving the best possible balance among several goals.

In today's business climate, the recommended way to do planning is as a continual process that uses the input of people throughout the organization.

In today's business climate, what is the recommended way to do planning?

Consumers can more easily compare prices online is a way the Internet has made cost competitiveness a more important consideration for businesses.

In what way has the internet made cost competitiveness a more important consideration for business?

Interpersonal and communication skills include listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork, are all considered what two skills?

The Internet drives down costs.

The Internet drives costs (up / down).

The belief that one can influence events even when one has no power over what will happen is known as illusion of control.

The belief that one can influence events even when one has no power over what will happen is known as ________ __ _______.

The state that exists when the probability of success is less than 100 percent and losses may occur is called risk.

The state that exists when the probability of success is less than 100 percent and losses may occur is called?

The garbage can model of decision making occurs when people aren't sure of their goals, or disagree about the goals, and likewise are unsure of or in disagreement about what to do.

This model of decision making occurs when people aren't sure of their goals, or disagree about the goals, and likewise are unsure of or in disagreement about what to do.

Conditions that may prevent new firms from entering an industry are referred to as barriers to entry.

What are conditions that may prevent new firms from entering an industry referred to?

The chief executive officer, company president, and the chief operating officer are all examples of strategic managers.

What are examples of strategic managers?

Switching costs are fixed costs buyers face if they change suppliers.

What are fixed costs buyers face if they change suppliers?

Tactical managers are often referred to as middle-level managers.

What are middle-level managers also referred to as?

Bill has the knack of inspiring the people in his department to learn new skills and to perform better than expected on the job. As a manager, Bill especially good at leading.

What are qualities of someone who is a good leader?

Looking ahead at the company's future and devising strategies for the company's long-term success and growth.

What are some characteristics of a top-level manager

Regulators are specific government organizations in a firm's more immediate task environment.

What are specific government organizations in a firm's more immediate task environment?

The four traditional functions of management are planning, organizing, leading, and controlling.

What are the four traditional functions of management?

Emotional intelligence can best be defined as the skills of understanding oneself, managing oneself, and dealing effectively with others.

What are the skills of understanding oneself, managing oneself, and dealing effectively with others defined as?

The three levels of managers within large organizations are top, middle, and frontline.

What are the three levels of managers within a large organization?

When two or more companies work together to manage their external environment, they are using cooperative strategies

What are two or more companies working together to manage their external environment using?

The best managers maintain a clear focus on both effectiveness and efficiency

What are two things that the best managers maintain a clear focus on?

Independent strategies are used by an organization acting on its own to change some aspect of its current environment.

What are used by an organization acting on its own to change some aspect of its current environment?

More than ever, people are held accountable for getting results best describes the contemporary work environment.

What best describes the contemporary work environment?

Corporate mission statements, business practices, symbols and ceremonies, and the stories people tell can all give clues to organizational culture.

What can corporate mission statements, business practices, symbols and ceremonies, and the stories people tell give us clues to?

Both large and small companies are affected by globalization

What companies are affected by globalization?

Scenarios create alternative combinations of different factors into a total picture of the environment and a firm.

What create alternative combinations of different factors into a total picture of the environment and a firm?

Knowledge management concerns developing its members' expertise, skills, wisdom, and relations.

What does Knowledge management concern?

Being self-reliant means individuals should take full responsibility for themselves and their actions.

What does being self-reliant mean?

Environmental scanning means searching for and sorting through information about the environment.

What does environmental scanning mean?

Organizations are open systems, which means that they are affected by and in turn affect their external environments.

What does it mean to be an open system?

To be effective is to achieve organizational goals.

What does it mean to be effective?

Supply chain management refers to the managing of the network of facilities and people that obtain raw materials, transform them into products, and distribute them to customers.

What does supply chain management refer to?

Lack of brand recognition is a barrier to entry.

What is a barrier to entry?

Experiencing groupthink is a disadvantage of group decision making.

What is a disadvantage of group decision making?

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has emotional intelligence

What is a good example of emotional intelligence?

Floor Supervisor is a job title that indicates that a person is a frontline manager.

What is a job title that would indicate that a person is a frontline manager?

A merger is said to occur when two or more firms combine.

What is a merger?

The planning function in the new business environment can also be described more dynamically as delivering strategic value.

What is a more dynamic way the planning function in the new business environment be described?

Groupthink is a phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus.

What is a phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus?

A substitute is a potential threat; customers use it as an alternative, buying less of one kind of product but more of another.

What is a potential threat that customers use as an alternative to another?

Framing effects is a psychological bias that can act as a barrier to good decision making.

What is a psychological bias that can act as a barrier to good decision making?

Pedro is on the fast track to become an executive in his company. As he advances, he will most likely have less and less need of his technical skills.

What is a skill that is not as important to executives as it is to lower level management?

A technical skill is the ability to perform a specialized task that involves a certain method or process.

What is a technical skill?

An approach to achieving total quality includes preventing defects before they occur.

What is an approach used to achieve quality?

A company that invents a new way to deliver digital content is an example of innovation

What is an example of Innovation?

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the controlling function of management.

What is an example of the controlling function of management?

Collaboration is an important process of knowledge management.

What is an important process of knowledge management?

Controlling involves monitoring performance and making necessary changes.

What is controlling in the four functions of management?

Cost competitiveness involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers.

What is cost competitiveness?

Creating supplies of excess resources in case of unpredictable needs is known as buffering

What is creating supplies of excess resources in case of unpredictable needs known as?

Giving consumers what they want or need, the way they want it, the first time is known as customer service.

What is giving consumers what they want or need, the way they waint it, the first time known as?

A firm's competitive environment includes its rivals, suppliers, customers, new entrants, substitutes, and complementary products.

What is included in a firm's competitive environment

Planning involves analyzing current situations.

What is involved in planning?

One firm buying another is called an acquisition.

What is it called when one firm buys another?

Leveling normal fluctuations at the boundaries of the environment is called smoothing.

What is leveling normal fluctuations at the boundaries of the environment called?

Technological change is one of the ongoing challenges that characterize the current business landscape.

What is one of the ongoing challenges that characterize the current business landscape?

Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

What is organization?

Organizational climate consists of the patterns of attitudes and behavior that shape people's experience of an organization.

What is organizational climate?

With competitive advantage it is possible to improve quality and also enhance speed.

What is possible with competitive advantage?

Quality is defined as the excellence of a product.

What is quality?

Social capital is the goodwill stemming from your social relationships.

What is social capital?

Sustainability is defined as the effort to minimize the use of resources, especially those that are polluting and non-renewable.

What is sustainability?

A system of shared values about what is important and beliefs about how the world works is the best description of organizational culture.

What is the best description of organizational culture?

Cognitive conflict is differences in perspectives or judgments about issues.

What is the differences in perspectives or judgements about issues?

The goal of supply chain management is having the right product in the right quantity at the right place at the right cost.

What is the goal of supply chain management?

The immediate environment surrounding a firm is known as its competitive environment.

What is the immediate environment surrounding a firm known as?

The method for predicting how variables will change in the future is known as forecasting.

What is the method used for predicting how variables will change in the future known as?

The process of sharing power with employees is called empowerment

What is the process of sharing power with employees called?

The purpose of benchmarking is to adopt best practices.

What is the purpose of benchmarking?

External environment is the term used to describe all the relevant forces outside an organization's boundaries.

What is the term used to describe all the relevant forces outside an organizations boundaries?

This is an example of benchmarking.

What is this scenario an example of: A human resources manager is considering changing her company's vacation policy. Before she makes a proposal to the senior executive team, she researches the vacation policies of other leading companies in her industry.

Important, difficult decisions that require creative approaches tend to be nonprogrammed decisions.

What kind of important and difficult decisions require creative approaches?

Operational managers are directly involved with nonmanagement employees.

What kind of managers are directly involved with nonmanagement employees?

Services include intangible products like medical care.

What kind of products can services include?

Technological advances lead to new products, advanced production facilities, and better ways of managing and communicating.

What leads to new products, advanced production facilities, and better ways of managing and communicating?

Top-level managers are typically concerned with the interaction between the organization and its external environment.

What level of managers are typically concerned with the interaction between the organization and its external environment?

A failure to develop a strategy that incorporates technological advances may doom a firm to obsolescence.

What may doom a firm to obsolescence?

Diversification occurs when a firm invests in different types of businesses or products or when it expands geographically to reduce its dependence on a single market or technology.

What occurs when a firm invests in a different type of business or a product or when it expands geographically to reduce its dependence on a single market or technology?

Methods for adapting the technical core to changes in the environment are known as flexible processes.

What processes include methods for adapting the technical core to changes in the environment?

The Entrepreneur role involves searching for new business opportunities and initiating new projects to create change.

What role involves searching for new business opportunities and initiating new projects to create change?

The disturbance handler role is performed by a customer service manager who works to defuse a situation with an angry customer.

What role is performed by a customer service manager who works to defuse a situation with an angry customer?

Interpersonal skills are equally important at all levels of management.

What skills are important to all levels of management?

Individuals' conceptual and decision-making skills become more important to them as they grow in the company.

What skills become more important as someone grows in a company?

If a manager faces a programmed decision, that means a clear structure or procedure exists for arriving at the right decision.

When a clear structure or procedure exists for arriving at the right decision a manager faces a __________ ________.

When a manager must consider opposing pressures from different sources, the manager faces conflict.

When a manager must consider opposing pressures from different sources, the manager faces ________.

Titles such as assistant manager and supervisor typically belong to the operational level of management.

Which level of management do titles such as assistant manager and supervisor typically belong to?

Service sectors has become increasingly important to the U.S. economy

Which sector has become increasingly important to the U.S. economy?

Interpersonal skills influence a manager's ability to work well with people.

Which skills influence a manager's ability to work well with people?

Senior executives responsible for the overall management and effectiveness of the organization are known as strategic managers.

Who are senior executives that are responsible for the overall management and effectiveness of the organization known as?

With brainstorming, the group should generate as many ideas as possible.

With _____________, the group should generate as many ideas as possible.

Organizations must acquire a variety of resources in order to produce a product or service of value. These resources may include materials, equipment, financing, or even employees. The sources that provide these various resources are referred to as suppliers.

_________ are referred to as the sources that provide various resources to organizations?