Project Management Final V2
According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.
compromise
A(n) _____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain.
decision tree
A(n) _____ is any instance where the product or service fails to meet customer requirements.
defect
Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.
define
Managing communications is part of the _____ process of the project communication management.
executing
The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.
executing
The stakeholder register is the output of the _____ process of project stakeholder management.
executing
The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
high interest and high power
A(n) _____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other.
influence diagram
A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
issue log
In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.
performing
At the bottom of Maslow's structure are _____ needs.
physiological
The budget is one of the three values of earned value management and is also known as _____.
planned value
Identifying risks is a subprocess of the _____ process of project risk management.
planning
The output of the _____ process is a communications management plan.
planning communications
A _____ person achieves a balance between risk and payoff.
risk-neutral
The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.
six 9s of quality rule
After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.
stakeholder management plan
Using the formula for calculating the number of communication channels, how many channels would two people require?
1
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
5
What is the first step in a Monte Carlo analysis?
Assess the range for the variables being considered.
A(n) _____ contract carries the least risk for suppliers.
CPPC
In project procurement management, an output of the _____ monitoring and controlling process.
Change requests
_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
Coercive power
_____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed.
Controlling stakeholder engagement
Which of the following is an output of the process of controlling costs?
Cost forecasts
_____ involves allocating the overall cost estimate to individual work items to establish a baseline for measuring performance.
Determining the budget
"Most organizations are not in business to provide information technology services, yet many have spent valuable time and resources on information technology functions when they should have instead worked on important competencies such as marketing, customer service, and new product design. Outsourcing helps tackle this problem." Which of the following benefits does outsourcing primarily provide in such a scenario?
Helps focus on an organization's core business
Push Communication
Information is sent or push to recipients without their request via reports, e-mails, faxes, voice mails and other means.
Pull Communication
Information is sent to recipients at their request via web sites, bulletin boards, e-learning, etc.
Which of the following is true of push communication?
Information is sent to recipients without their request.
Which of the following is true of earned value?
It is an estimate of the value of the physical work actually completed.
_____ helps develop an accurate projection of a project's financial expenses and benefits.
Life cycle costing
_____ addresses the ease of performing maintenance on a product.
Maintainability
_____ correct(s) or prevent(s) further quality problems based on quality control measurements.
Process adjustments
_____ includes the processes required to ensure that a project team completes a project within an approved budget.
Project cost management
Outsourcing suppliers can often provide economies of scale, especially for hardware and software, that may not be available to the client alone. Which of the following benefits does this offer an organization?
Reduction in fixed and recurrent costs
Resource Loading
Refers to the amount of individual resources an existing schedule requires during specific time periods
_____ is the ability of a product or service to perform as expected under normal conditions.
Reliability
_____ is a technique for resolving resource conflicts by delaying tasks.
Resource leveling
After planning for procurement management, which of the following does the next process involve?
Sending appropriate documentation to potential sellers
Resource Assignment
Staffing plans and good hiring procedures are important, as are incentives for recruiting and retention
Which of the following is true about identifying stakeholder?
Stakeholders with indirect ties to the project need not be engaged with.
____ describe where the project stands at a specific point in time.
Status reports
