Project+ WGU
You are working on a project to select and install a new Customer Relationship Management (CRM) system. Which of the following would not be considered stakeholders in this project?
Accounts Payable clerks
Which inputs will you use to determine the project budget?
Activity cost estimates, the scope baseline, the project schedule, and contracts
The original project plan you created contained six deliverables each requiring equal effort and duration. Through formal change control, another four deliverables - equal in effort and duration - were added to the plan. You have completed one of the original deliverables and two of the new. Based solely on the progress of the deliverables, you can tell the stakeholders that the project is currently:
30% complete
A project manager must understand the sponsor's priorities among the triple constraints because:
A change in any one causes a change in at least one other
Which statement best describes a portfolio?
A collection of projects that are grouped to achieve the strategic business objective of an organization
You are working on the installation of a new Customer Relationship Management (CRM) system and are developing the project change control plan. Which of the following is not a component?
A completed scope change request
What is the basic difference in appearance between a histogram and a control chart?
A histogram is a bar chart, and a control chart is a line chart.
In Agile project management, what is the purpose of a retrospective and when is it held?
A retrospective is a meeting held at the end of a sprint. It is facilitated by the scrum master to review the sprint that was just concluded and to identify what can be changed to make the next sprint more productive.
A risks/issues log is used by project managers to track significant project elements. What is the difference between a risk and an issue?
A risk is an uncertain event that, if it occurs, can have a positive or negative effect on one or more project objectives. An issue is an item that is under discussion and needs to be addressed by the project team.
You are working on the installation of a new Customer Relationship Management (CRM) system and are developing the project change control plan. Which of the following is not a component?
A validated change
You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Video conferencing would not be feasible with which stakeholders?
All employees
What circumstance can cause the cost baseline to change?
An approved modification to the project
The term "expert judgement" is used frequently to refer to advice provided by individuals who have expertise that is beneficial to a project. Who provides this expert judgement?
Any stakeholder
The project manager and the project team are closing a successful project. They are collecting project documentation, status reports, correspondence with the client, and contracts with vendors. What are they preparing to create?
Archives
Meetings are an important component of a project that is using the Agile methodology. When should these meetings be held?
At the beginning of the work day
A client has requested a three-week delay in the order-entry system project due to unanticipated hardware issues at their headquarters' office. The project manager has incorporated the delay into the project management plan. In which document will the delay be best shown?
Gantt chart
A manager is using a tool to help determine which projects to execute, and to ensure that they match the strategic objectives of an organization. What is the name of this tool?
Balanced scorecard
Which of the following techniques is used to estimate the total project cost after the Work Breakdown Structure has been completed?
Bottom-up
You are executing the project plan for a new Point of Sale system for your retail stores and there has been a city-wide power outage. You inform the sponsor and team and ask the team not to report to the office but to work at home if they have power. What type of trigger is this?
Business continuity response
Trey Research, Inc. begins approximately 100 projects a year, and the Project Management Office (PMO) reviews every charter before it reaches a sponsor's desk for approval. Which of the following items should the PMO insist be in every charter?
Business need of the project
You are executing the project plan for a new Point of Sale system for your retail stores and the Steering committee has given you the go ahead to move forward to installation of the software and equipment. You inform the team. What was the trigger for this?
Gate reviews
Which procurement document is commonly used when deliverables are commodities for which there are clear specifications and when price will be the primary determining factor?
Request for Quote (RFQ)
If you are given a constraint of $25,000, then on the project you:
Cannot spend more than $25,000
The WingTip Toys project manager of the mini-drone project is reviewing the workload of the team and sees that resources are not being used consistently. Some people are scheduled to work two hours on some days, most are scheduled for eight hours a day, and a few are scheduled to work 16 hours a day. Which of the following techniques could help solve this problem?
Resource leveling
Which planning document records a change request initiated in the integrated change control system?
Change control form
You are working on a new purchasing system project and are getting ready to end the project. You want to have a meeting with your key team members and other stakeholders to review how the project went, to document lessons learned, and to celebrate project success, but most of them do not want to travel to your location. Why might you still schedule and hold an onsite meeting?
Closing out the project in person helps build relationships needed for subsequent projects.
Which of the following is a benefit of daily meetings of the scrum team?
Continuous feedback
The project sponsor has asked to see a simple summary of the project status, with as little text as possible. Ideally, the report should have colored graphical indicators that provide at-a-glance identifiers of schedule and cost. What type of report is this?
Dashboard
Virtual teams are becoming more common as communication technology improves, but they pose management challenges because team members are geographically dispersed. A project manager requested that the 15-person team for a new project be co-located and received permission from senior management. Which of the following statements best describes co-location?
Team members are physically relocated to one facility.
You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members has submitted a change request. What is the next step in the process?
Evaluate impact and justification
You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. During the original risk planning, there was concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. Your implementation date was set to June 15th. It is now March and you have learned that your largest competitor has gone bankrupt. What type of risk is this new risk?
External
During product testing, the team identifies a problem and needs to trace it back to its root cause. Which quality tool would they use?
Fishbone diagram
In which organizational structure does the project manager have the least authority?
Functional
In a weak matrix organization, who has more power?
Functional managers
You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You are two months in when you get a $20,000 grant toward the project. This is an example of what type of change?
Funding change
You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You realize that you underestimated how long design would take and you calculated a new duration. This is an example of what type of change?
Timeline change
What is the primary role of a functional manager in a matrix project?
To provide human resources to the project
You are working on the installation of a new Customer Relationship Management (CRM) system and the marketing manager has submitted a change request. You have evaluated its impact and justification. What is the next step in the process?
Identify the approval authority
You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You run into the purchasing manager and two purchasing clerks in the break room and ask them to clarify the outstanding items. What type of meeting is this?
In-person impromptu
You are working on a new purchasing system project and are getting ready to start executing the project. You are holding an in-person, face-to-face meeting with the stakeholders to kick things off. Which of the following is the communication method you are using?
Interactive communication
An engineer on the TailSpin Toys robotic cat laser project is confused about issues and risks and wants to use the correct term. Which of these statements best describes issues and risks?
Issues and risks are different, and they should be managed differently.
The project manager for the WingTip Toys mini-drone project has been asked why he or she would use a lead in a project plan. When a lead occurs in an activity, what is its effect upon other activities?
It accelerates a successor task.
A project manager has decided to level the resources on a project. Which of the following is not an advantage of resource leveling?
It can delay the finish date of the project.
You are working on a new purchasing system project and are getting ready to start executing the project. What is the best reason to hold the kick-off meeting in person?
It helps team members get to know one another so they feel comfortable interacting throughout the project.
The communications management plan is the most important portion of the project management plan for managing stakeholders.
It helps the project manager understand stakeholder expectations for project communication.
The communications management plan is the most important portion of the project management plan for managing stakeholders. Why?
It helps the project manager understand stakeholder expectations for project communication.
Which of the following statements is not true about the Initiation phase of a project?
It identifies the type of contract that is part of the procurement plan.
What is the primary benefit of having a vendor knowledge base?
To research which vendors might have the ability to fill a purchasing need
The project manager is evaluating a change request that appears warranted, but it will result in a large impact to the scope. What should the project manager do next?
Look for alternatives that might have less impact on the scope
On a large engineering project, people have been complaining about reporting to more than one person. They have said that these people seem to have two differing agendas. Which type of organization are these workers in?
Matrix
You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. You purchase insurance on the implementation, which is an example of which type of risk response?
Transfer
You are executing the project plan for a new Point of Sale system for your retail stores and you inform the sponsor and client that the system has been installed. What was the trigger for this?
Milestone
A contract to procure goods or services involves a buyer and a vendor. Most types of contracts can be started by either party and submitted to the other. Does this apply to a purchase order?
No, a purchase order is prepared by a buyer and sent to a vendor.
Risk management occurs throughout a project. During which phase are the detailed risks assessed?
Planning
Ten steps are necessary to fill a bottle of water in an automated process. These steps start with placing an empty bottle onto a moving conveyer, and end with the filled bottle being placed into a carton after it has been checked by a photocell and confirmed to be full. Bottles are being consistently underfilled by 10 percent. What tool would the quality engineer use to look for the cause of this problem?
Process flow diagram
Which tool is appropriate for analyzing and communicating the relationships between process steps?
Process flow diagram
In which order are backlogs generated in an Agile project?
Product backlog then sprint backlog
It is time to begin preparing the scope for the order-entry system project. Which document provides the project manager with background information?
Project charter
A project produces many artifacts, including project management documents and the deliverables of the project's product or result. Who is responsible for the overall quality of these artifacts?
Project manager
During the course of a project, resources might be needed on an "ad hoc" or occasional basis. To whom do these resources report in a projectized organization?
Project manager
Who is responsible for ensuring that changes are processed through the integrated change control process?
Project manager
Who is responsible for managing the quality assurance aspects of a project?
Project manager
The sponsor of the robotic cat laser project has asked to see a project dashboard every two weeks. Which of the following are examples of dashboard information?
Project percent complete, number of milestones completed
Who approves the business case for a project?
Project sponsor
Now that the charter has been approved, it is time to write the scope document. What is the purpose of scope?
Provides an understanding of the project's major objectives by identifying what is within the scope and what is currently out of scope
You are developing a new payroll system for your organization and you are starting to identify and prioritize risks. You are using a hierarchical chart showing risk categories by common sources. This is referred to as a(n):
Risk Breakdown Structure (RBS)
You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. There is a potential opportunity to implement the system a month earlier, but that decreases the chance of successful implementation by 35%. The sponsor says not to pursue it, which implies what level of risk tolerance?
Risk-averter
An analyst wants to plot variables against each other on a graph to determine the amount of correlation that exists between the variables. What is the name of this tool?
Scatter chart
You are working on a new purchasing system project and are getting ready to end the project. You want to have a meeting with your key team members and other stakeholders to review how the project went and to document lessons learned, but most of them cannot travel to your location. The best option is to:
Schedule and hold a virtual meeting
The manager of the TailSpin Toys robotic cat laser project is reviewing the project management plan prepared by the team, and something does not look right. Some of the subsidiary plans appear correct, but others do not. Which of the following are correct subsidiary plans?
Scope management plan, risk management plan, procurement management plan, human resource plan
You are working on a new purchasing system project and you are developing the communication plan. You are planning to select a vendor for the package. Which is not a way to let potential vendors know about the detailed requirements without distributing confidential information in the procurement documents?
Send an email
A health care consultancy has a help desk that businesses can subscribe to. The standard contract states that 95 percent of the help desk calls will be answered with less than 10 minutes of hold time, or one percent of the monthly subscription fee will be refunded. This is an example of what?
Service Level Agreement (SLA)
Where does authority reside in a matrix organization?
Shared between the project manager and the functional manager
What is true of lessons learned during the project?
Should be documented throughout the project
Which conflict resolution technique tries to convince the parties that there is no real conflict?
Smoothing
Which statement best describes a project?
Something that produces a unique product, service, or result and has a start date and end date
Who is responsible for helping the project team overcome roadblocks to the success of the project?
Sponsor
What can project management software be used for?
Start and finish dates, links between activities, cost estimates, resource assignments, Work Breakdown Structures (WBS), and project reports
A real estate developer is preparing to begin work on a subdivision that will consist of 20 single-family homes. This will be a large undertaking, requiring the expertise of architects, construction managers, marketers, financial specialists, and attorneys. The developer recruits one person from each area to provide guidance and support throughout the work. What is this team known as?
Steering committee
Which of the following is the best indicator of project performance?
The budget for developing the software was $150,000, and the actual amount spent was $120,000.
You are working on an update to the corporate website and project execution has started. As your team members work with one another, what is an advantage of communicating via instant messaging?
The communication is immediate.
The project team has been working diligently to meet all of the milestones of their project. Acceptance of the interim and final deliverables is a key objective. What should the deliverables be compared to?
The current baselines
You have moved into executing the project plan for the Customer Resource Management (CRM) system and management announces that it is reorganizing the marketing department. All internal and external salespeople and the marketing communications team now report to a single vice president of Marketing and Sales, who is/has been your project sponsor. Which of the following is not a way in which your project is likely to be affected?
The project will be canceled.
Which of the following statements is not true about project deliverables?
The total list of deliverables is not known until the schedule is developed.
You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and three months in, management decides that at least the new sales system component must be implemented by year-end, two months earlier than originally planned. This is an example of what type of change?
Timeline change
When you created your project plan, the sponsor wanted you to focus on completing the project in three months. Now, after four weeks, the sponsor is more concerned about how much the project will cost. He asks you to cut the cost by at least 10%. To do this, you will likely need to do which of the following?
Use lower cost resources and extend the schedule
A Request for Proposal (RFP) is frequently followed by a bidder conference. Which of the following is not an advantage of a bidder conference?
Vendors can examine the proposals of their competitors.
The project team is located in Chicago, except for two team members who are in Denver. Which type of resources are in Denver?
Virtual
You are moving the corporate servers to a new building in Buffalo, NY in January and February. You have included snow in your risk list. Your sponsor asks you what your contingency is for this risk. What is she asking?
What your plan is if it does snow and it impacts the move.
An engineer working on the wireless network upgrade project asks the project manager to clarify some of the scheduling terms, specifically the types of relationships that can occur between two activities. Which of the following is an example of a finish-to-start relationship?
When Activity A finishes, Activity B can start.
When should a contract be closed?
When the scope of the contract has been completed to the satisfaction of the buyer, and all contract terms have been met by the buyer and the seller
A RACI (Responsible, Accountable, Consult, Inform) matrix would help solve which of the following sources of confusion?
Who is responsible for doing what
The manager of the bridge over the Troubled Waters stream project has prepared the minutes of the first weekly project meeting. To whom should the minutes of a project meeting be distributed?
Whomever has been stipulated in the communication plan
The project team wants to create an online repository where documents can be stored and modified by other team members. The repository should also have links in the documents, that can be followed to learn more about a topic. What is this called?
Wiki
What term describes the lowest level of detail in a Work Breakdown Structure (WBS)?
Work packages
You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. During the original risk planning, there was concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. Your implementation date was set to June 15th. It is now May and the project is slightly ahead of schedule. As you are reviewing your risk register, what is true about that risk now?
You can lower the probability that it will happen.
You purchase a set of house plans from a magazine, and build your new home by following the plans exactly. Your friend across town likes your new home, and uses the same set of plans to construct a home. Have the two of you completed one project or two?
You have completed two projects.
You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. During the original risk planning, there was concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. Your implementation date was set to June 15th. It is now March and you have learned that your largest competitor has gone bankrupt. As you are reviewing your risk register, what is true about that risk now?
You need to raise the impact if it happens.
You are working on an external contract project to update the operating system on more than 1000 computers at an organization. The contract provides a penalty for taking more than three months to finish the work. Which of the following is an example of transferring the risk?
You purchase completion insurance to offset the penalty amount.
You have moved into executing the project plan for the new website design when your company announces that it is being acquired by another company. Which of the following is not a way in which your project is likely to be affected?
Your project budget will be increased.