psyc108 chapter quizzes review for exam 1 (1,2,3,14)

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing

POS - perceived organizational support, which reflects the extent to which employees believe their organization values their contributions and cares about their well-being.

counterproductive work behavior (CWB) harms other employees, the organization as a whole, and/or organizational stakeholders such as customers and shareholders. which of the following is NOT an example of CWB?

PRESENTING POOR FINANCIAL RESULTS AT QUARTERLY MEETING - includes: constantly arriving late for meetings, gossiping about a co-worker, checking social media at work, putting lunch with a friend on your expense account

interpersonal skills involve all of the following except

TEAMWORK -includes: active listening, positive attitudes, effective communications, respectful interactions

what phase of the mentoring process lasts two to five years

cultivation

what kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

dissolving

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have

external locus of control

____ are goals and incentives set to promote a desired behavior, but instead encourage a negative one

ill-conceived goals

the functions of organizational culture are

organizational identity, collective commitment, social system stability, and sense-making.

a(n) _____ culture encourages being adaptable, creative, and fast to respond to changes in the marketplace

adhocracy

Bill wants to work for the Chocolate Factory. He applies for a job and at the same time tries to find out as much as he can about the company on the Internet. He also asks his friend Charles, who already works there, about the work environment and employee benefits that the company offers. Which phase of organizational socialization is Bill currently in?

anticipatory

according to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

both variables indirectly influence each other

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?

cognitive dissonance

which of the following is not one of the predominant models of the causes of job satisfaction

cognitive dissonance -includes: equity, met expectations, value attainment, dispositional factors

____ is the personality trait with the strongest positive relationship with job performance

conscientiousness

people who are high on openness to experience are likely to demonstrate

curiosity and broad-mindedness

Kevin expresses concern about Margarite, an intern scheduled to work on his team for three weeks. Julio, Kevin's manager, quickly decides to move Margarite to another team. Which key problem-solving step has Julio skipped?

define the problem

Jill has joined the police academy. During the training process, Jill and the other cadets are made to wear uniforms and maintain an immaculate appearance. The trainers address her as "officer" instead of using her first name. All the cadets are told they are no longer ordinary citizens but representatives of the police force. This is the ______ form of organizational socialization.

divestiture

which of the following is NOT one of the basic dimensions of the Big Five personality dimensions?

emotional intelligence - includes: extraversion, openness to experience, conscientiousness, agreeableness

which of the following is NOT an element of emotional intelligence

emotional stability - 4 KEY components: self-awareness, social awareness, relationship management, self-management

research shows that when an organization breaches a psychological contract,

employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower

in the ____ phase of organizational socialization, employee's values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like

encounter

the ideas underlying the ____ model is that satisfaction is tied to how fairly an individual is treated at work

equity

____ highlight the fact that choosing among available options is not always a choice between right and wrong

ethical delimmas

General Widgets, Inc., manufactures high-quality widgets. The widget industry is mature and few innovations occur. The widgets have to be built exactly according to particular specifications provided by customers. This requires the use of controlled processes and precise measurements. The company also needs to maintain high efficiency in its production process in order to meet the market demand. For this company, stability is more important than flexibility. Which of the organizational cultures is best suited for General Widgets?

hierarchy culture

which of the following is not a factor in contributing to employee engagement

high levels of stress

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes high

influence over others

____ intelligence will be most closely related to a performance on tests like the scholastic aptitude test and the graduate management admissions test

logical-mathematical

in a(n) ____ culture, improving profitability and meeting strategic goals are often prioritized over employee satisfaction

market

which of the following statements is true

motivated blindness occurs when we overlook the unethical behavior of another because it's in our interest to remain ignorant

Halim, one of your employees, always seems to be "taking it easy," often ignores problems that arise, and rarely takes action on his own. It is likely that Halim is

not a proactive personality

the levels of organizational culture are

observable facts, espoused values, and basic underlying assumptions

which of the following is not a soft skill

operations

Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)

psychological contract

____ can be developed because it involves a person's beliefs about his or her chances of successfully accomplishing a specific task

self-efficacy

____ is your general belief about your own self-worth

self-esteem

the socialization tactic that ranges from a newcomer being socialized over time with the help of an experienced member, to the newcomer not being provided with a role model, is

serial vs. disjunctive

Downsizing at a company where everyone laid off had the same job and qualifications is a type of ________ factor.

situation

naturalist intelligence is

the potential to live in harmony with one's environment

Brad asked Elvira for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of

the slippery slope

why are ethics considered so important when studying organizational behavior

you will be confronted with ethical challenges at all levels of organizations and throughout your career