Quicktext 101
`BRAND
(SEND INVOICE) I apologize for the inconvenience and that you are having trouble with the item. Generally, we recommend getting in touch with the manufacturer, (MANU), directly first. They can diagnose the problem and provide the proper technical assistance and support on the product. They can typically point out a minor adjustment or suggestion to get their product working properly. I have provided their contact information below: Their website is: (WEBSITE) Or you can reach them via phone at (PHONE NUMBER).
`AMAZONBRAND
(SEND INVOICE) I apologize for the inconvenience and that you are having trouble with the item. Generally, we recommend getting in touch with the manufacturer, (MANU), directly first. They can diagnose the problem and provide the proper technical assistance and support on the product. They can typically point out a minor adjustment or suggestion to get their product working properly. I have provided their contact information below: You can reach them via phone at (PHONE NUMBER).
`EITEM
By chance, can you provide the eBay item number, ASIN number or SKU of the item that you are referring to? This will allow me to look up more information on this item and hopefully, answer your question accurately. Thanks!
`WRONG
First and foremost, I want to apologize for the mistake we made with your order. I want to assure you that I will get this taken care of immediately. The following steps will ensure the issue is resolved as quickly as possible: 1. FedEx will email you a return shipping label to cover the cost of shipping that item back to us. This label will be available to print off for two weeks after you receive the email and can only be opened twice. Please note that once the label has been opened once, you only have 5 days to reopen and use the label. You can also use the barcode from the email to have this label printed at a FedEx office. They will scan this barcode from your mobile phone. 2. As soon the item is in their possession, we will be able to ship out the correct item for you right away. As always, if you have any other questions or concerns about your order please let me know!
`DNS
From the bottom of our hearts, we're sorry to inform you that this item cannot be shipped to your location. One option you have is to set up a mail forwarding account and we can ship the item to the mail forwarding center and then they can ship it to you. For this to work out, you will need to update your Amazon account to have the mail forwarding center's address since we only ship this item to the Continental 48 United States and we only ship to your Amazon verified address.
`DIT
I am contacting you in regards to your recent shipment of (ITEM). It looks like it was damaged while it was in transit and they are sending it back to our warehouse. I wanted to let you know what is going on and apologize for the hassle this causes. I'll keep you updated with tracking information on the replacement.
`FEDEXRESHIP
I am emailing you to let you know that I have heard from (CARRIER) regarding the open case on your missing package. After completing their investigation it has been confirmed that the package was delivered to the correct address that was provided and verified by you, and our warehouse has confirmed that our inventory counts are correct. In light of this information I will not be able to reship your order at no cost. I am truly sorry for any inconvenience this may cause you and I do understand how frustrating the situation is. Due to the circumstances what we can offer you is a reshipment of this order at the discounted price of $(AMOUNT). If you would prefer to take advantage of this offer, please let us know.
`RETRO
I am reaching out regarding your lost package that was found. As we have already refunded the order, Amazon policy prohibits us from re-charging you for the order. We have informed Amazon and Amazon customer service has requested that you call them directly at 1 (888) 280-4331 to authorize a retro charge for the amount of the order while referencing your case number (CASE NUMBER). We appreciate your business!
`SWIMLINE
I am so sorry you are having problems with your Swimline product. We are happy to assist you in getting this resolved. We will ask that you respond to this email with pictures of the damage for us to continue with the warranty procedure. Once we receive these pictures will will get you a replacement shipped out right away. Please let us know if you have any additional questions.
`EXP
I am so sorry, but this item is only able to ship via standard ground. As soon as the item would enter into our shipping system you will be sent an automatic email that includes all the order shipping information you will need. We recommend making sure you have your most up-to-date email on file to ensure that information is received.
`FOUND
I am sorry for any inconveniences! (CARRIER) has informed us that your (ITEM) has been delivered incorrectly. Would you be interested in a reshipment of the order at no cost? Please let us know how you would like to proceed.
`MISDELREP
I am sorry for any inconveniences! (CARRIER) has informed us that your (ITEM) has been delivered incorrectly. Would you be interested in a reshipment of the order at no cost? Please let us know how you would like to proceed.
`REFOOS
I am sorry the item was out of stock, I will place your refund right away. It should take 1-2 days to see on the original method of payment. If you do find anything else in the future, related or unrelated to this product, we would be more than happy to apply that $(AMOUNT) Store Credit towards it, just let us know!
`FEDNT
I am very sorry for the delay! Thank you for notifying us. According to all of our information the item left with FedEx on (DATE); however, it was never updated in the FedEx system. I have been in contact with them and they were unable to provide any further information. I have marked another item to be shipped out to you. You will be receiving another tracking number for the reshipment. Sorry again for the delay, as soon as the item enters into our shipping system you will be sent an automatic email that includes all the order shipping information you will need.
`SHIPDL
I am very sorry, but we are unable to cancel your order. This item is already "in pick" and is too far into the shipment process and can't be stopped at this point. It has already left our warehouse and has been placed on the truck with (CARRIER), so there wouldn't be any way to stop it. We recommend refusing delivery from the carrier when they attempt to deliver the package. If you let us know soon enough, we may be able to contact the carrier to return it for you (does not apply to USPS packages). If you have not received an email with tracking, you will very shortly! VMInnovations will get you taken care of right away. If you would like to return we can set you up for a full refund minus what it cost us to ship you the item, which would be a refund minus $(RTS FEE). Please let us know how you would like to proceed and if you let us know soon enough, we may be able to contact the carrier to return it for you (does not apply to USPS packages).
`POBOX
I am very sorry, but we are unable to ship this item to PO Boxes. This can only be shipped to a physical address. If you can provide us with a physical address we will ship this out to you right away.
`FORMAT
I apologize as we are needing you to provide us your full email address to continue. To avoid the marketplace from blocking it, can you please provide it in this format: help at vminnovations dot com.
`INTRET
I apologize for the Inconvenience. At this time we are unable to send a shipping label to you due to your address being outside of the 48 US continental states. For this situation we do ask that you cover the cost to ship this item back to us. Once we receive your return back into our warehouse we will get you refunded the sale amount back to the original form of payment.
`PARTREF2
I completely understand your dissatisfaction. If you wanted to keep your item, I'd be glad to offer you a $(AMOUNT) partial refund. This is no way to defer you from returning it, which I am more than happy to do. If you still prefer an exchange, I'd be glad to email you the return instructions right away.
`HOLD
I contacted FedEx for you and requested to have this package held locally for a pickup. I'll let you know when the carrier confirms or denies the request. If the request is confirmed, you'll need to contact FedEx at 1-800-GOFEDEX (1-800-463-3339) prior to picking up your item to make sure it is ready for you to pick up. You'll need to have your driver's license and tracking number available at the pickup.
`TAX
I do apologize but we are unable refund the sales tax as we must legally charge this due to click-through Nexus laws. This was established after South Dakota v. Wayfair in 2018. I understand the concern, please let us know if you have any further questions or concerns; we're here to help!
`NADD
I happen to be known as the address-changing wizard around here, so you're in luck! I have changed your address in our system and your order is waiting to be shipped. Once the tracking number has been populated and the order has shipped, you will receive an email containing your shipping information.
`GSP
I would like to apologize for any confusion. Your order is a part of the brand new global shipping program with eBay! 1) The package is first shipped to eBay's international sorting facility in Erlanger, KY. You will see your first tracking number be delivered there first. 2) After the package is sorted, eBay will forward you the new tracking number which will be delivered to you.
`DAMREP
I'm so sorry for the inconvenience. (CARRIER) has informed us that this package was damaged during transit. Would you be interested in a replacement? Please let me know how you'd like to proceed.
`NOIN
I'm sorry for the inconvenience, but we do not include invoices or packing slips in our shipments so we can save some trees. If you would like a copy, holler at us and we'd be happy to email it to you!
`EFRAUD
I'm sorry for the trouble. The best course of action is to dispute the payment for a fraudulent charge with PayPal (or your original form of payment). Luckily, PayPal and most major card companies (Visa, Mastercard, American Express, etc.) carry protection plans that cover instances just like this. All you need to do is contact their customer support to start the claim process and utilize this protection plan. Please be advised we want you to follow proper fraud protocol, once the dispute has been awarded, please notify us and we would be happy to send out a free return label to send the item back.
`REPLACE
I'm sorry to hear this item did not work out. We would be happy to get this replaced for you. Please let us know how you would like to proceed.
`NOUP
I'm sorry you haven't received your (ITEM) just yet. It appears the tracking on this item is not updating with (CARRIER). The label may not have printed properly in our facility, or there could have been an error in handling. I will go ahead and ship a replacement item for you right now to ensure the item gets into your arms as soon as possible! I will also send you a new tracking number as soon as the new item is good to take off. There is a chance the original label will update, as it may have left our warehouse without being scanned. If this happens, we'll try to get this returned to our warehouse. If the original item does arrive to you, let me know and I will handle that for you!
`COUPON
I'm sorry you're having trouble with the coupon code. To apply the code to your order, please follow these steps: 1. Add your item(s) to your cart and go to View Your Cart at the top right of the page next to the shopping cart. 2. Underneath the Checkout Now button, you will see +Add a Promo Code. Enter your code here and press Add Promo Code. 3. Continue the checkout process. When you're done, press the green Complete My Order button at the bottom of the page. If your order is successful, you'll receive an order number starting with 002. Please let me know if you have any other questions or concerns; I'm here to help!
`NSAMAZON
I'm sorry, but I'm actually not sure on this. For assistance, we recommend customers contact Amazon directly. Their website is: www.amazon.com/gp/help/customer/contact-us Or you can reach them via phone at 1-866-216-1072. We are sorry we cannot be of better help but they should be able to assist you.
`RSHIP
I'm very sorry, but I will not be able to cover the return shipping in this situation for you. If you are having this set up for an exchange, we will pay to ship the replacement item back to you.
`AZLABEL
I'm writing in regards to your recent purchase on Amazon. I'm sorry to inform you that due to a multiple shipping label error, this item has been mis-delivered. We will refund you in full for this purchase. Please allow 1-3 business days for this $(ENTER AMOUNT) refund to be reflected on your original method of payment. I truly apologize for this inconvenience, but please let us know if we can be of any further assistance.
`NOPART
Our parts department just popped by to inform us that we do not have the part you are in need of and we apologize. Don't fret though, I can offer you a ($AMOUNT) partial refund if you're able to purchase the part locally. If you are unable to do so, please let us know and we will get this taken care of for you.
Per Google Express's return policy, they do ask customers to contact them directly for all return inquiries. You can reach them at 855-869-4949. Please let us know if you need anything else.
`ADAPT
Pool pumps use two standard sizes. The 1.25" hoses clamp to the connections on the pool and pump while the 1.5" hoses are threaded on both ends. Adapters are sold separately for when the hoses are incompatible with the pool or the pump. We sell an Intex A adapter and an Intex B adapter. You can use the A adapter to fit a 1.5" hose to the smaller connection. Otherwise, you can use the B adapter to fit a 1.25" hose to a larger connection. If you would still like to return the product, let us know and we would be happy to have this resolved for you!
`TRACK
Thank you for keeping us up to date on this request. When the tracking information is available, kindly provide us with that information as well. Thank you!
`EXEMPT
Thank you for providing us with your tax exempt form. I will be forwarding this to our Accounting department. Once it has been reviewed we will send you a confirmation of the refund being applied. Please let us know if we can assist you with anything else.
`OOW
Thank you for reaching out to us regarding the issue with your item. According to our records this order was delivered on (DELIVERY DATE) and is now outside of our 60-day return window so we're unable to honor a refund at this time. We are very sorry for the inconvenience. If you have any other questions or concerns, please feel free to contact us.
`NOPHOTO
Thank you for reaching out to us! I apologize but we do not have photos of individual items available. We do our best to accurately describe the item and they are tagged according to condition. I won't lie though, this is already one heck of a deal we have on this item and you will also get FREE 1-3 day shipping as well as our 60-day return policy when you buy from us. If you have anymore questions, feel free to let me know!
`FAQ
Thank you for reaching out to us! We are happy to see you taking the time to check out our wide variety of products. To answer your question, (ANSWER QUESTION). I hope that this helps, but please let us know if it doesn't. We appreciate you! Please let me know if we can help with anything else.
`HTH
Thank you for reaching out to us. We'd be happy to help!
`EDISCOUNT
Thank you for reaching out! I apologize for the confusion, but it can be difficult to identify if your discount was applied. Please see eBay's FAQ and check your account accordingly: Why doesn't my PayPal transaction total amount accurately reflect my applied coupon discount? Once the transaction is completed, and no longer pending, transaction details become visible by clicking on the posted transaction within your PayPal account. Payment specifics can be found within the "Paid With" detail breakout, where you will see a portion of the total that was paid via "Discount" which should correlate to the applied coupon amount. For more information and to clarify your coupon discount was applied, please see both your 'eBay Order Confirmation' & 'PayPal Payment Receipt' emails for complete details.
`PPL
Thank you for reaching out. I am happy to get you a prepaid shipping label sent right away. Please allow up to 30 minutes for the label to be received. The label will come from FedEx directly. If you are having problems receiving the label please check your junk or spam folder to make sure it doesn't land there accidentally. Please let us know if we can be of further assistance.
`TYS
Thank you for shopping with VMInnovations!
`RECPPL
Thank you for shopping with VMInnovations! I just wanted to reach out and see if you were able to complete the pre-paid label process. We noticed that the tracking for the return has not updated. Please let us know if you have any questions that we can help you answer.
`OFFER
Thanks for checking out our auction! I recommend entering a bid around (ROUGHLY 10% LESS) , as the other offers in that range have been accepted. Our system will automatically send you an email if your offer is accepted. If you don't receive an email within 30 minutes of bidding, your offer has been rejected. If this happens, you'll need to submit a higher offer on the eBay listing page.
`PREPARTS
Thanks for looking at shopping with VMInnovations! We're excited to show you our wide selection, great deals, and excellent customer service. To answer your question, the item is listed for parts only. This means that the item does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. These items are sold as-is without warranty coverage, as they are intended to be used to make repairs, especially for items that you need specific parts for. I hope that helps but please let me know if that doesn't. If there's anything I can do for you, please let me know. I want to make sure you have a great experience with us!
`RECEIVED
The carrier has finished their driver follow up investigation. They have informed us your package has been confirmed as delivered. Were you able to locate your package?
`REROUTE
The shipping label has already printed and your package is ""in pick"". This means the package can't be stopped to change the shipping address. I want to make sure you're taken care of, so I'll contact (CARRIER) and request this package be re-routed to the updated address at no cost to you! Please allow up to 24 hours for the address change to be reflected on the tracking page.
`GDEBAY
This is your friendly neighborhood Customer Experience team reaching out to you about your most recent order with VMInnovations through eBay. For some reason there appears to have been an issue with processing your order and due to that error, we are unable to fulfill it at this time. We're sorry to report this news, but we have gone ahead and processed a cancellation for the order and you should see your refund reflect on your original form of payment in 1-3 business days.
`EPOS
We are so happy to hear that you are satisfied with your purchase and wanted to let you know that VMInnovations truly values your business! We would appreciate you taking the time to tell others about your positive experience! To leave feedback: 1.Click My eBay at the top of most eBay pages. You may be asked to sign in. 2.Click the Account tab, the click the Feedback link on the left. 3.Under Items Awaiting Feedback, find the item you want to leave Feedback for. 4.Click the Leave Feedback link in the Actions column. 5.Enter a rating and comment for your trading partner. 6. Click the Leave Feedback button. We hope you have a great rest of your day!
`LATE
We have an automated system that sends payment requests every 3 days and after the 9th day, it would go to unpaid item status, giving you a strike. I would recommend purchasing when you are able to pay.
`OOSNOREP
We noticed your order hasn't shipped out yet! After digging into the issue to see what's going on, we noticed this item flew off of our shelves and is now out of stock! I'm so sorry we didn't notice this sooner. Luckily, we carry a wide variety of other items that you might be interested in, otherwise we're happy to issue a full refund. If you do decide to choose one of our other awesome products, we're able to offer one that costs up to $(AMOUNT) more than the original item! If you're still on the fence and prefer a refund, we're happy to do that too. Here is a helpful link that will take you directly to our store: You may have already received an email confirmation stating your item shipped with a tracking number. Once the label is printed you are automatically emailed this. The item is pulled from our inventory after the label prints, which is when we noticed it was out of stock.
`LOCAL
We ship from many different warehouses and our inventory location is constantly changing for each of our items. Because of this, it is not a guarantee that we would have the item(s) you are looking at in our warehouse to pick up, so we do not authorize local picks ups in our main office. I am sorry for any inconvenience this causes you, but you should still be able to order this directly from our website. We can also provide a 2% coupon code, "Save2". You will be able to use this on the "edit my cart" page to save 2% on your purchase. I hope this helps and please let us know if you have any more questions about any of our items. Thanks!
`NOPO
We take great pride in being able to offer our fast, free shipping to anyone living in the continental United States; however, we cannot ship to addresses using a P.O. Box. I'm so sorry for this inconvenience! What we would need is a physical address in order to get this item shipped to you. If you are able to reply to this email with a physical address, I will make sure your package is shipped as quickly as possible!
`EXSHIP
We will be watching for your item to return. Once we get it back we will check it in and send out the replacement. As soon as the replacement item enters into our shipping system you are notified with an automatic E-mail that is sent to the E-mail address you have on file. This E-mail will contain all of the shipping information. If you have any other questions, please email or call us. A member of our VMInnovations Returns Team will email you when your return is processed.
`EREVIEW
We're so happy to hear you're enjoying your (ITEM)! If you're interested, we would appreciate your thoughts about the product. Follow this link to your item (LINK): 1. Simply click product ratings directly beneath the title and select Write a review. We really appreciate you taking the time to tell others about the product. If there is anything else we can do for you, please let us know.
`PRICE
What a great question! I went ahead and looked into our current deals for this item and unfortunately there aren't any deals we're running on it at this time. If you keep your eye on the prize though, you'll see we're constantly updating our sales on our items! So make sure to check back from time to time. I won't lie though, this is already one heck of a deal we have on this item and you will also get FREE 1-3 day shipping as well as our 30-day return policy when you buy from us. If you have anymore questions, feel free to let me know!
