Quiz 1 Management

The most senior manager at the company is the

CEO

According to Mintzberg, management is often _________, which can hinder decision making.

Chaotic Mintzberg was one of the first to show that management is often chaotic, marked by quick decisions in a tense and sometimes emotional environment. Quick, immediate reactions to situations, rather than deliberate thought and reflection, are an important aspect of managerial action.

__________ refers to an organization's ability to outperform others because it produces desired goods or services more efficiently and effectively than they do.

Competitive advantage A competitive advantage is the ability of one organization to outperform its competitors because it produces desired goods or services more efficiently and effectively than others do.

As a manager, what type of skill would you need to use if you had to decide if falling sales were a result of a faulty product or an ineffective marketing plan?

Conceptual skill Conceptual skills are demonstrated in the general ability to analyze and diagnose a situation and to distinguish between cause and effect.

When the board of directors of an automotive parts company reviewed reports on the company's performance to see if it was meeting its previously stated performance goals, it made suggestions for improvement. The board was demonstrating the ___________ function of management.

Controlling In controlling, the task of managers is to elevate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.

A(n) ___________ includes people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs.

Department

Hasim's company has a history of choosing appropriate goals and achieving them. By definition, this company demonstrates

Effectiveness Effectiveness is a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. Organizations are effective when managers choose appropriate goals and then achieve them.

What involves giving employees more authority and responsibility over how they perform their work activities?

Empowerment Empowerment is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

According to Mintzberg, a manager who outlines future organizational goals to employees at company meetings, opens new buildings, or states the company's ethical guidelines, is playing the role of a

Figurehead

Parul is a manager in a fast food restaurant, and she supervises employees who serve the food. As such, Parul is a ______ manager.

First-line At the base of the managerial hierarchy are first-line managers, often called supervisors. They are responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services.

Efficiency is a measure of

How productively resources are used to achieve a goal A measure of how well or how productively resources are used to achieve a goal is known as efficiency. Organizations are efficient when managers minimize the amount of input resources.

At which level of management would this question be relevant: How should employees be organized to allow them to make the best use of resources?

Middle management

The two main causes of global crises or disasters are _______ causes.

Natural and human

Lenny works for a nonprofit, and his job is to work with other companies to find opportunities and create agreements for joint projects that support his organization's mission. Which of Mintzberg's managerial roles is Lenny demonstrating?

Negotiator

As director of HR, Leah is responsible for creating a formal system of task and reporting relationships to enable employees to meet organizational goals. Lean is demonstrating the ___________ function of management.

Organizing Organizing is structuring working relationships so organization members interact and cooperate to achieve organizational goals. The outcome of organizing is the creation of an organizational structure, a formal system of task and reporting relationships that coordinates and motivates members so they work together to achieve organizational goals.

A marketing company uses information technology to allow groups of employees to supervise their own activities by giving team members real-time information about group performance. This is an example of a(n) ___________ team.

Self-managed A self-managed team is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. Using IT designed to give team members real-time information about each member's performance, a self-managed team can often find ways to accomplish a task more quickly and efficiently.

Tanisha and her friends all take their cars to Stone's Mechanics because Stone's has demonstrated the ability to figure out complex problems and repair cars. Stone and his mechanics demonstrate _______ skills.

Technical

How do middle managers contribute toward increasing the effectiveness of an organization?

They suggest to top managers how goals should be changed To increase effectiveness, middle managers evaluate whether the organization's goals are appropriate and suggest to top managers how goals should be changed.

What term refers to a specific set of departmental skills, knowledge, and experience that allows an organization to outperform its competitors?

Core competency

A manager who has the ability to understand, lead, and control the behavior of employees shows a capacity for ___________ skills.

Human Human skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.

The US has outsources thousands of IT jobs a year to other countries. What countries have been outsourced to the most?

India, Ukraine, and China

District Clothler applied for a patent for a new kind of undergarment that incorporated a refrigerated gel pack for marathon runners to keep them cool. This company demonstrated

Innovation

The managerial task of leading requires managers to

Inspire employees and articulate a vision

________ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve company goals.

Organizational performance

_________ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.

Restructuring