Quiz 1 Practice
When much of her work was automated with a new computerized system, Jaycee became unsure of her ability to do her job. Tom, her boss, has been mentoring her to improve her Group of answer choices a. self-efficacy. b. agreeableness. c. internal locus of control. d. self-esteem. e. conscientiousness.
a. self-efficacy.
Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of Group of answer choices a. Planning. b. Controlling. c. Leading. d. Organizing. e. Budgeting.
b. Controlling.
Brainstorming may be encouraged through which of the following? Group of answer choices a. Focusing on a limited number of ideas. b. Creating an environment where there is no criticism. c. Considering alternatives as they are generated. d. Prohibiting the writing down of ideas. e. Requiring alternatives to be practical in nature and possible with the budget.
b. Creating an environment where there is no criticism.
The planning function in the new business environment can also be described more dynamically as Group of answer choices a. Creating conditions so that people and things work together to achieve maximum success. b. Delivering strategic value. c. Stimulating people to be high performers. d. Monitoring performance and implementing needed changes. e. Motivating workers to do their jobs effectively.
b. Delivering strategic value.
There seemed to be complacence in the group, so in an effort to combat groupthink and an overall lack of creativity, the group leader Tim assigned Trisha the task of pointing out problems throughout the meeting. In this example, Trisha was playing the role of Group of answer choices a. Conflict manager. b. Devil's advocate. c. Dialectic leader. d. Antagonist. e. Affective leader.
b. Devil's advocate.
What makes Timon such a great manager is his ability to understand and manage his own moods and emotions and the moods and emotions of his coworkers. This trait is known as: Group of answer choices a. Hakuna Matata b. Emotional intelligence c. Extraversion d. Locus of control e. Machiavellianism
b. Emotional intelligence
A common complaint about leaders, especially those who are newly appointed, is that they lack which of the following? Group of answer choices a. Emotional understanding. b. Empathy. c. The ability to receive feedback from subordinates. d. Decision-making skills. e. Self-control.
b. Empathy.
During and after the BP oil spill, which devastated large areas in the Gulf of Mexico, the decisions made by government officials and BP were mostly programmed. Group of answer choices a. TRUE b. FALSE
b. FALSE
Ideally, planning is a top-down function in which top executives establish business plans and tell others to implement them. Group of answer choices a. TRUE b. FALSE
b. FALSE
In brainstorming, group members generate as many ideas about a problem as they can while simultaneously critiquing them. Group of answer choices a. TRUE b. FALSE
b. FALSE
Leading is defined as coordinating and manipulating human resources to maximize opportunity. Group of answer choices a. TRUE b. FALSE
b. FALSE
Management is the process of working with people and resources to make a profit under any circumstances. Group of answer choices a. TRUE b. FALSE
b. FALSE
One advantage of using a group for decision making is groupthink. Group of answer choices a. TRUE b. FALSE
b. FALSE
Programmed decisions are useful when there is no predetermined structure on which to rely. Group of answer choices a. TRUE b. FALSE
b. FALSE
Stories told by employees almost never have any connection to the true culture of the organization. Group of answer choices a. TRUE b. FALSE
b. FALSE
The four traditional functions of management include planning, organizing, supporting, and satisfying. Group of answer choices a. TRUE b. FALSE
b. FALSE
The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena. Group of answer choices a. TRUE b. FALSE
b. FALSE
To become an effective manager you should choose one or two of the four management functions in which to become expert. An outstanding manager need only be proficient in one or two of the functions and can hire others to do the remaining ones. Group of answer choices a. TRUE b. FALSE
b. FALSE
Problems in this decision making step may be caused by our inability to see problems from a fresh perspective and because we can be trapped in our own mental models about the way things work. Group of answer choices a. Recognize the need for a decision b. Generate Alternatives c. Assess Alternatives d. Choose among Alternatives e. Implement the Chosen Alternative
b. Generate Alternatives
Jeff Bezos would most likely score________ Group of answer choices a. Low on extraversion. b. High on neuroticism. c. Low on openness to experience. d. Neutral on agreeableness
b. High on neuroticism.
According to the article, Ed Whitacre at GM, one cultural problem at GM is that management did the following Group of answer choices a. Blamed Ed Whitacre b. Ignored their problems and blamed the economy c. Blamed the employees for not listening d. Took private jets to DC to ask for money e. Produced SUVs instead of efficient cars
b. Ignored their problems and blamed the economy
Billy Bob often uses just his feelings, beliefs, and hunches to make decisions. This is known as using what? Group of answer choices a. Reasoned judgment b. Intuition c. Wild guess d. Scientific deduction
b. Intuition
Differences in the way people dress and act, their interactions with each other and with customers, and what qualities are expected and appreciated by their managers and company are examples of the Group of answer choices a. Corporate rules and regulations. b. Organization culture. c. Business trait map. d. Organizational values. e. Business social structure.
b. Organization culture.
Building a dynamic organization is another way of describing which function of management? Group of answer choices a. Planning. b. Organizing. c. Leading. d. Controlling. e. Staffing.
b. Organizing.
Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set. a. Controlling b. Planning c. Organizing d. Leading
b. Planning
Every year, LittleBigSoft holds a company picnic for its employees in order to build and reinforce common bonds. This is an example of a: Group of answer choices a. Rites of passage b. Rites of integration c. Rites of enhancement d. Rites of community
b. Rites of integration
Someone who is more apt to take initiative and persevere to influence the environment has a(n) ______ personality. Group of answer choices a. agreeable b. conscientious c. extroverted d. reactive e. introverted
b. conscientious
Compensation, recognition, and status are common ______ in the workplace. Group of answer choices a. attitudes b. values c. perceptions d. goals e. structures
b. values
John, a manager for a large, over-priced electronics store, has a tendency to be careful, scrupulous, and persevering. What trait does this describe? Group of answer choices a. Extraversion b. Agreeableness c. Conscientiousness d. Openness to experience e. Neuroticism
c. Conscientiousness
The set of skills composed of understanding yourself, managing yourself, and dealing effectively with others is called Group of answer choices a. Self-reliance. b. Social capital. c. Emotional intelligence. d. Career management. e. Social management.
c. Emotional intelligence.
Once a problem is identified and properly diagnosed, the next stage in the decision making process involves Group of answer choices a. Evaluating alternatives. b. Evaluating consequences. c. Evaluating information. d. Evaluating the decision. e. Generating alternative solutions.
c. Evaluating information.
A manager's ability to stimulate people to be high performers is referred to as Group of answer choices a. Planning. b. Organizing. c. Leading. d. Controlling. e. Monitoring.
c. Leading.
The United States is particularly low on all of these dimensions except which one? Group of answer choices a. Power Distance b. Uncertainty Avoidance c. Masculinity d. Long-Term Orientation e. Huh?
c. Masculinity
Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more toward financial resources. a. Controlling b. Planning c. Organizing d. Leading
c. Organizing
Brian's company has a policy to do background checks on all new hires for any accounting function. His decision to run this check on his new accounting clerk is which type of decision? Group of answer choices a. Satisficing. b. Nonsatisficing. c. Programmed. d. Nonprogrammed. e. Linear.
c. Programmed.
What is the role of a devil's advocate in constructive conflict? Group of answer choices a. To agree with only the group leader. b. To combine previous ideas. c. To criticize ideas and point out problems. d. To suggest more creative, unique ideas. e. To find consensus among participants.
c. To criticize ideas and point out problems.
Monitoring performance, comparing it with goals, and taking corrective action as needed is the management function known as Group of answer choices a. remediating. b. organizing. c. controlling. d. planning. e. leading.
c. controlling.
A person who scores low on the ______ personality dimension is typically relaxed, secure, and unworried. Group of answer choices a. extroversion b. openness to experience c. neuroticism (negative affectivity) d. conscientiousness e. self-esteem
c. neuroticism (negative affectivity)
The management function of ______________ involves assembling and coordinating organizational resources. Group of answer choices a. controlling b. planning c. organizing d. optimizing e. quantifying
c. organizing
A(n) __________ culture is one in which everyone understands and believes in the firm's goals, priorities, and practices. Group of answer choices a. informal b. formal c. strong d. weak e. influential
c. strong
People who have ________________ believe they themselves are responsible for their own fate; they see their own actions and behaviors as being major and decisive determinants of important outcomes. Group of answer choices a. High self-esteem. b. Strong sense of achievement. c. High negative affect. d. An internal locus of control. e. An external locus of control.
d. An internal locus of control.
The skills of understanding yourself, managing yourself, and dealing effectively with others are called Group of answer choices a. Emotional control. b. Self-control. c. Self-improvement. d. Emotional intelligence. e. Self-development.
d. Emotional intelligence.
A phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus is known as Group of answer choices a. Goal displacement. b. Domination. c. Intuition. d. Groupthink. e. Satisficing.
d. Groupthink.
Uncertainty exists when the manager Group of answer choices a. Faces two conflicting issues. b. Knows the risk involved in making the decision. c. Has accurate and comprehensive information to make the decision. d. Has insufficient information to make the decision. e. Knows that the probability of success is less than 100 percent.
d. Has insufficient information to make the decision.
My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list. a. Controlling b. Planning c. Organizing d. Leading
d. Leading
Important, difficult decisions that require creative approaches tend to be Group of answer choices a. Qualitative decisions. b. Programmed decisions. c. Noneconomic decisions. d. Nonprogrammed decisions. e. Policy decisions.
d. Nonprogrammed decisions.
According to the article, some companies allow which of the following at the office Group of answer choices a. Drinking beer b. Drinking Whiskey c. Smoking Pot d. Drinking beer and whiskey e. All of these
e. All of these
Managers who optimize their decisions will attempt to choose Group of answer choices a. The first minimally acceptable alternative. b. Among those alternatives with most predictable results. c. The least expensive alternative. d. That alternative that produces the least conflict. e. An alternative that achieves the best possible balance among several goals.
e. An alternative that achieves the best possible balance among several goals.
As one of the key management functions, leading focuses on a manager's efforts to Group of answer choices a. Mobilize people to contribute their ideas. b. Build organizations that are flexible and adaptive. c. Make sure goals are met. d. Identify opportunities for sustainable advantage. e. Build a dynamic organization.
e. Build a dynamic organization.
_______ involves monitoring performance and making necessary changes. Group of answer choices a. Budgeting b. Planning c. Organizing d. Leading e. Controlling
e. Controlling
The initial step in the decision making process is to Group of answer choices a. Select an alternative. b. Evaluate the decision. c. Challenge the status quo. d. Generate alternatives. e. Identify the problem.
e. Identify the problem.
How can constructive conflict improve group decision making? Group of answer choices a. It results in total agreement of the group members making the decision. b. It creates precise answers to questions in decision making. c. It decreases group participation to improve decision speed. d. It encourages satisficing. e. It increases the knowledge and diverse viewpoints that individuals bring to the group.
e. It increases the knowledge and diverse viewpoints that individuals bring to the group.
__________ are those decisions encountered and made before, having objectively correct answers, and solvable by using simple rules, policies, or numerical computations. Group of answer choices a. Structured decisions b. Unstructured decisions c. Restructured decisions d. Nonprogrammed decisions e. Programmed decisions
e. Programmed decisions
Which of the following statements about organizational culture is true? Group of answer choices a. Organizational culture appears as four levels: artifacts, statements, values, and assumptions. b. All levels of organizational culture are apparent to outsiders. c. Each level of organizational culture is easy to change. d. Espoused values are also known as enacted values. e. The levels of organizational culture influence one another.
e. The levels of organizational culture influence one another.
Planning involves which of the following? Group of answer choices a. Analyzing current situations. b. Determining rewards for goals achievement. c. Attracting people to the organization. d. Motivating employees. e. Implementing necessary changes.
a. Analyzing current situations.
A process in which group members generate as many ideas about a problem as they can and criticism is withheld until all ideas have been proposed is called Group of answer choices a. Brainstorming. b. Forecasting. c. Groupthink. d. Cooperation. e. Innovation.
a. Brainstorming.
My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed. a. Controlling b. Planning c. Organizing d. Leading
a. Controlling
During the hiring process, Zappos hires based primarily on what? Group of answer choices a. Cultural Fit b. Call center skills c. Work experience in service industries d. A unique and explorative educational background e. Breadth and depth of knowledge of shoes
a. Cultural Fit
New, novel, complex decisions having no proven answers are Group of answer choices a. Nonprogrammed decisions. b. Standing decisions. c. Single-use decisions. d. Corporate objectives. e. Programmed decisions.
a. Nonprogrammed decisions.
The set of important assumptions about the organization and its goals and practices that members of the company share is called Group of answer choices a. Organization culture. b. Organization norms. c. Industrial environment. d. A closed system. e. An open system.
a. Organization culture.
______________ is the process of working with people and resources to accomplish organizational goals. Group of answer choices a. Planning b. Management c. Controlling d. Decision making e. Collaboration
a. Planning
The four traditional management functions, still relevant today, include Group of answer choices a. Planning, leading, controlling, and organizing. b. Marketing, finance, accounting, and production. c. Planning, operations, labor, and contracting. d. Hiring, training, appraising, and firing. e. Marketing, management, finance, and accounting.
a. Planning, leading, controlling, and organizing.
A high tolerance for ambiguity is especially characteristic of entrepreneurs. Group of answer choices a. TRUE b. FALSE
a. TRUE
A strong organizational culture is one in which everyone understands and believes in the firm's goals, priorities, and practices. Group of answer choices a. TRUE b. FALSE
a. TRUE
An administrator's decision about whether to have English professors teach a composition course in addition to their literature courses is an example of the management function known as organizing. Group of answer choices a. TRUE b. FALSE
a. TRUE
Controlling is the management function responsible for monitoring performance and implementing necessary changes. Group of answer choices a. TRUE b. FALSE
a. TRUE
Emotional intelligence involves the skills of understanding yourself, managing yourself, and dealing effectively with others. Group of answer choices a. TRUE b. FALSE
a. TRUE
Important, difficult decisions tend to be nonprogrammed, and they demand creative approaches. Group of answer choices a. TRUE b. FALSE
a. TRUE
One potential advantage of a group for decision making is that people are likely to be more committed to the decision. Group of answer choices a. TRUE b. FALSE
a. TRUE
The management function known as organizing refers to assembling and coordinating the resources needed to achieve goals. Group of answer choices a. TRUE b. FALSE
a. TRUE
The planning function can be described as delivering strategic value. Group of answer choices a. TRUE b. FALSE
a. TRUE
Which of the following can be a useful clue about an organization's culture? Group of answer choices a. The way people interact with each other and with customers. b. Information printed in the media from sources outside the company. c. The macroenvironment. d. Environmental scanning. e. The industrial environment.
a. The way people interact with each other and with customers.
The state that exists when decision makers have incomplete information is known as Group of answer choices a. Uncertainty. b. Probability analysis. c. Ambiguity. d. Policy formulation. e. Risk.
a. Uncertainty.
Smash Marketing is a consulting firm located in the Midwest. Mr. William "Bill" Smash started the firm as a young man in the early 1950s. The firm has grown; but with growth, it has never forgotten the vision of Mr. Smash: to be creative in all the firm does while delighting the client. Each year the Smash Award for Advertising Creativity is given to the employee who most exemplifies Mr. Smash's vision. New employees are told of the organization's greatest accomplishments and are taken on a tour of the "Wall of Memories" where pictures of the company taken over the years are hung. One is even included to remind everyone of the disastrous fire that the company not only survived, but also built upon to strengthen the sense of teamwork clearly evident throughout the firm. In fact, there is a long tradition of employee participation in decision making, and all employees consider themselves to be part of the "Smash Family." The photo of the fire is an example of a(n) Group of answer choices a. Story. b. Value. c. Legend. d. Symbol. e. Rite.
d. Symbol
Which of the following is the definition of a ritual? Group of answer choices a. Explicitly stated values and norms preferred by an organization. b. A narrative based on true events, which is repeated and sometimes embellished upon to emphasize a particular value. c. A formal system of task and reporting relationships. d. The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the life of an organization. e. A person whose accomplishments embody the values of the organization.
d. The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the life of an organization.
Which of the following is an advantage of group decision making? Group of answer choices a. Satisficing can occur. b. Superiors with better ideas can dominate the group. c. Groupthink is prevalent. d. There may be more perspectives represented. e. A secondary goal can become most important.
d. There may be more perspectives represented.
If you have ______, your belief in the power of forces around you means that you may do best in a highly structured job that requires greater compliance. Group of answer choices a. low self-monitoring b. high self-efficacy c. low emotional intelligence d. an external locus of control e. high self-esteem
d. an external locus of control
Among its disadvantages are that ______ can waste time generating a lot of unproductive ideas, and it is not appropriate for evaluating or selecting solutions. Group of answer choices a. participative management b. computer-aided decision making c. analytics d. brainstorming e. heuristics
d. brainstorming
Gemma, who owns the tutorial service Math Machine, is contemplating whether to let one of her experienced tutors open a second location in an adjacent town. She is facing a _______ decision. Group of answer choices a. routine b. programmed c. nonroutine d. nonprogrammed e. satisficing
d. nonprogrammed
The management function of _______________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals. Group of answer choices a. strategizing b. leading c. organizing d. planning e. controlling
d. planning
Edgar Schein defines organizational culture as a system of ______ that develops within an organization and guides the behavior of its members. Group of answer choices a. diversity principles b. task and reporting relationships c. teamwork structures d. shared beliefs and values e. rules and regulations
d. shared beliefs and values
Empathy and organizational intuition are a part of which emotional intelligence (EI) trait? Group of answer choices a. self-monitoring b. self-awareness c. relationship management d. social awareness e. self-management
d. social awareness
When everyone understands and believes in the firm's goals, priorities, and practices, the organization has a ______ culture. Group of answer choices a. group b. hierarchical c. rational d. strong e. persuasive
d. strong
Smash Marketing is a consulting firm located in the Midwest. Mr. William "Bill" Smash started the firm as a young man in the early 1950s. The firm has grown; but with growth, it has never forgotten the vision of Mr. Smash: to be creative in all the firm does while delighting the client. Each year the Smash Award for Advertising Creativity is given to the employee who most exemplifies Mr. Smash's vision. New employees are told of the organization's greatest accomplishments and are taken on a tour of the "Wall of Memories" where pictures of the company taken over the years are hung. One is even included to remind everyone of the disastrous fire that the company not only survived, but also built upon to strengthen the sense of teamwork clearly evident throughout the firm. In fact, there is a long tradition of employee participation in decision making, and all employees consider themselves to be part of the "Smash Family." Based on the information in the above scenario, which of the following outcomes would you most expect if business dropped off dramatically for Smash Marketing? Group of answer choices a. Mr. Smash would lay off most of his workforce. b. Mr. Smash would sell the company and move to Hawaii. c. The members of the company would go on strike. d. Mr. Smash would charge more for the consulting services so that he can make ends meet. e. The members of the entire company would agree that they should each cut their hours by 15 percent so that no one is laid off.
e. The members of the entire company would agree that they should each cut their hours by 15 percent so that no one is laid off.
When ________ occurs, the positive team spirit of the group actually works against sound judgment. Group of answer choices a. consensus b. satisficing c. defensive avoidance d. goal displacement e. groupthink
e. groupthink
The downside of a(n) ______ culture is that it may become resistant to change. Group of answer choices a. adaptive b. aligned c. learning d. fit e. strong
e. strong