Quiz #2 (The Environment)

______ is what motivates us to buy products. Select one: a. Quality b. Envy c. Value d. Wealth

a. Quality

Employees learn organizational culture primarily through ______. Select one: a. observing people and events b. interacting with their supervisor c. participating in training programs d. listening to customers' comments about the organization

a. observing people and events

Which of the following consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share? Select one: a. organizational culture b. management culture c. mission statement d. internal environment

a. organizational culture

Valentina works in a strong culture. This means that Valentina can likely expect to ______. Select one: a. share values with her peers. b. accept behaviors of nonconformists c. find it difficult to reach a consensus d. easily avoid stagnation

a. share values with her peers.

Organizations with strong cultures are characterized by employees who ______. Select one: a. do not know the shared assumptions b. consciously know yet veer from the values and beliefs c. agree with the shared assumptions, values, and beliefs d. stagnate and reluctantly undergo change when needed

c. agree with the shared assumptions, values, and beliefs

When judging the ethics of a potential action, an employee answers "yes" to each question in the four-way test. This means that the employee's actions ______. Select one: a. are likely unethical b. will further the employee's career c. are likely ethical d. will benefit stakeholders

c. are likely ethical

The level of corporate social responsibility that focuses on profitability and helping society is called ______ CSR. Select one: a. legal b. ethical c. benevolent d. philanthropic

c. benevolent

Jon-David is a socially responsible manager focused on the triple bottom line. What would he be concerned with measuring? Select one: a. economic growth, employee engagement, and cost reduction b. stakeholder benefits, philanthropic involvement, and employee engagement c. economic growth, philanthropic involvement, and sustainability d. stakeholder benefits, cost reduction, and employee engagement

c. economic growth, philanthropic involvement, and sustainability

The collective behavior by ______ establishes a company's ethical conduct. Select one: a. top management b. stakeholders c. employees d. stockholders

c. employees

Zahra interviewed prospective new employees for 10 new jobs in her company. Which internal environmental factor was Zahra utilizing? Select one: a. management and culture b. mission c. resources d. systems process

c. resources

Which cultural artifact expresses an organizations' key value and is essential in Level 2 organizational culture? Select one: a. heroes b. rituals c. slogans d. stories

c. slogans

The term ______ is an umbrella term for all people whose interests are affected by organizational behavior. Select one: a. managers b. employees c. stakeholders d. customers

c. stakeholders

Tawanda is searching recent news stories and databases for important events or issues that might affect the firm. What is this called? Select one: a. opportunity scanning b. competitive scanning c. strategic scanning d. environmental scanning

d. environmental scanning

After winning the hockey championship of the National Hockey League (NHL), every member of the winning team's organization receives a championship ring. What artifact of organizational culture would this be considered? Select one: a. hero b. slogan c. story d. symbol

d. symbol

McDonald's transformation of bread and hamburger meat into one of the best-selling products in the world is an example of utilizing which internal environmental factor? Select one: a. management and culture b. mission c. resources d. systems process

d. systems process

Cornelius is a manager at an organization. Even though there are rules about arriving on time and Cornelius expects people to arrive by 9 a.m., most employees come to work late and at different times each day. Based on this assessment, Cornelius might classify his organizational culture as a ______ culture. Select one: a. chaotic b. strong c. learning d. weak

d. weak

Aziz is a human resource manager for a midsize corporate firm. Recently, his department competed construction renovations to implement energy-saving improvements. This work was approved by the rest of the corporation because the improvements provided an overall reduction of natural resources by the firm. The project was a win-win for all the stakeholders. This is considered a ______. Select one: a. social responsibility b. total quality management c. resource optimization d. competitive advantage

a. social responsibility

Which is an example of a symbolic leader? Select one: a. A colleague emphasizes the importance of sustainable practices. b. A manager refers to the organization's slogan during brainstorming sessions. c. A manager monitors employees and often micromanages. d. A colleague encourages peers to adapt to change.

b. A manager refers to the organization's slogan during brainstorming sessions.

In which situation is unethical behavior more likely to happen? Select one: a. Employees are supervised in a noncompetitive situation. b. Performance falls below aspiration levels. c. Unethical behavior is punished where appropriate. d. There are formal ethics policies.

b. Performance falls below aspiration levels.

______ means trying to create a win-win situation for all relevant interests so that everyone benefits from the decision. Select one: a. Code of ethics b. Stakeholders' approach to ethics c. The golden rule d. Social responsibility

b. Stakeholders' approach to ethics

Which of the following answers the question, "Who are we as an organization?" Select one: a. organizational culture b. mission statement c. internal environment d. organizational structure

b. mission statement

Alex sometimes stays clocked-in while taking breaks and while eating lunch. Alex notes that this is okay because the company does not pay a high enough base wage and that the company can fiscally afford to pay for a few hours. This justification is protecting Alex's______ so that Alex does not have to feel bad. Select one: a. personal gain b. self-concept c. personal ability d. self-awareness

b. self-concept

Social responsibility is the conscious effort to operate in a manner that creates a win-win situation for all______. Select one: a. shareholders b. stakeholders c. employees d. organization members

b. stakeholders

Hina is a human resource manager for a midsize corporate firm. She recently started a recycling program in her department that reduced department waste by more than 25%. Hina is now trying to convince the rest of the department managers to commit to similar improvements. Hina is advocating for company ______. Select one: a. performance b. sustainability c. LEED d. value

b. sustainability

Keeshawn has hired a local advertising firm to create a new logo for his restaurant using the restaurant name. The new logo will be a ______ of the restaurant. Select one: a. slogan b. symbol c. story d. ritual

b. symbol