Quiz #3 (Ch. 7-9)

_____ is the process of dividing the work and assigning tasks to workers. Division of labor FalseGrouping of workers Task division Functional division Worker breakdown

Division of labor

In Herzberg's model, salary and fringe benefits are job satisfiers. True, False

False

The time that an employee spends on a particular job determines his or her specialization of labor. True, False

False

The father of scientific management was: Elton Mayo FalseAbraham Maslow Adam Smith Frederick Herzberg Frederick Taylor

Frederick Taylor

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of: diversity management synergy his or her contribution to the organization the opinions of organizational stakeholders economic forecasts industry norms

his or her contribution to the organization

Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals True, False

True

In deciding how to pay workers, the firm must be concerned with the salaries paid by competitors. True, False

True

Performance appraisals are comparisons of actual performance with expected performance. True, False

True

Since the McDonald's shift manager has eight subordinates reporting to him, his span of control is eight. True, False

True

Another name for the matrix structure is the: quality management approach line-and-staff structure project management approach networking approach committee structure

project management approach (Way to remember answer: Matrix structure = multiple managers i.e. project management approach)

The Theory Z approach emphasizes long-term employment. True, False

True

The informal organization can help the formal organization to achieve its goals. True, False

True

The line organization is designed with direct, clear lines of authority and communication flowing from the top managers downward. True, False

True

Theory X managers view their workers as untrustworthy and unmotivated. True, False

True

Employee ownership creates too much stress and is a poor motivator. True, False

False

American Express is organized into four divisions that cater to businesses, consumers, travelers, and investors. American Express uses _____ departmentalization. Process Customer Geographic Functional Product

Customer

Coca-Cola Enterprises (CCE) is the largest bottler and distributor of Coke products in the world. It is organized around its North America division and its European division. This departmentalization by _____ allows CCE to respond to the demands of different markets. Process Customer Geography Function Product

Geography

A company with a demographic employee profile that looks like its customers can often gain a competitive advantage. True, False

True

An organization that has undergone reengineering has completely redesigned its business structures and processes in order to improve operations. True, False

True

Arbitration is the process of settling a labor-management dispute with a binding decision. True, False

True

Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization. True, False

True

Feedback is very important to the successful application of the goal-setting theory. True, False

True

Self-managed work teams: are highly autonomous teams work without any formal supervision take responsibility for setting their own goals plan and schedule their own work activities are accurately described by all of the above

are accurately described by all of the above

The belief behind employee ownership is the idea that it will: cause employees to act more like partners than clock watchers force employees to determine which motivating factors are most important act as a nurturing tool for knowledge workers promote education and training remove resistance to change

cause employees to act more like partners than clock watchers

Specialization refers to the: depth of the organization chart width of the managerial hierarchy degree to which tasks are subdivided into smaller groups process to dividing work into separate jobs size of the span of management

degree to which tasks are subdivided into smaller groups

Human resource management is the process of _____ people in order to achieve organizational goals. Hiring Developing Motivating Evaluating doing all of the above

doing all of the above

The _____ is a theory that is concerned with workers' perception about how fairly they are treated compared with their coworkers. equity theory expectancy theory theory of objectivity theory of equality fair treatment theory

equity theory

The equity theory is concerned with: setting rewards based on individual employee desires how fairly a worker is treated compared to coworkers how much compensation a worker will receive the worker's concern with company ownership the worker's place in the decision making process

how fairly a worker is treated compared to coworkers

A _____ is a study of the tasks required to do a particular job well. job forecast skill inventory job analysis task delineation job survey

job analysis

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of: the Hawthorne effect scientific management expectancy theory equity theory Herzberg's motivator-hygiene theory

scientific management