Quiz 4
T
(T/F) Change in the department is the way a department can grow. It can generate excitement, commitment, and pride.
list all of the tasks that will need to be completed
Once the foodservice department has developed goals and objectives, what is the next step?
stress management
Taking advantage of a new employee fitness center would best help with:
memos
A form of formal communication is which of the following?
hold a meeting and address the rumor honestly
An employee tells the Certified Dietary Manager there is a rumor about the plan to merge the foodservice department with the environmental services department. What should the Certified Dietary Manager do?
networking opportunities that include Web-based discussions
How can the CDM justify to the supervisor the cost of a professional association membership?
serves as an internal and external communication tool
How can the department policy and procedure manual best aid the Certified Dietary Manager?
an attendance roster and summary of the training
If a meeting is for training purposes, it is important to document the meeting. What must be included in this documentation?
CMS surveys exceed 90% with no deficiencies in one calendar year
Change the following goal to make it S.M.A.R.T. "There will be positive CMS survey results"
concern for listener
Noticing feedback when speaking to employees demonstrates which element of Effective Speaking?
evaluation
Once a change is implemented, what is the next step?
develop a plan of action to correct any areas of concern
During a goal meeting, it is most important to:
suggest a time to meet with the two employees and discuss the problem
During a meeting, a disagreement starts between two employees about a topic that is not on the agenda. What should the Certified Dietary Manager do?
politely interrupt the employee with a question
During a meeting, one of the attendees will not stop talking. What should the Certified Dietary Manager do?
when change is first considered
Employees should be involved in change at what point?
be honest and provide all of the facts
For employees to accept change, the Certified Dietary Manager must:
should be concise and specific
For written communication to be effective, it:
the planning that determines the direction an organization takes
Goals and objectives are:
treat all employees equally and fairly
The management of multicultural employees means the Certified Dietary Manager must understand the cultural differences of each employee and:
is a two-way process
The most effective communication:
-Distribute the agenda in advance so staff can be thinking about the topics. -Begin by clearly stating the objective(s) of the meeting and state the expected outcomes. -Encourage friendly team spirit. -Keep the discussion moving forward and draw in unresponsive members.
What can you do to stimulate group discussion in a meeting?
department goals and employee goals match
What is required before motivation occurs?
make the effort to personally know each staff member
What is the best way to motivate staff?
foodservice organization chart
What is the most appropriate tool to determine which employee to delegate tasks to?
task force
What type of interdepartmental meeting would be formed to address a parking issue?
Cleaning Policy and Procedure
When a surveyor asks about your process for cleaning, what is the best reference to provide the surveyor?
use words they understand so they will be able to receive your message
When expressing ideas to employees, the best approach is to:
facility goals and objectives
When first developing department goals and objectives, what is the best reference?
at the end of the presentation
When is it best to distribute handouts?
schedule meetings at different times so the greatest number of employees can attend
When scheduling meetings in a large facility with more than one shift, it may be best for the Certified Dietary Manager to:
a continuous process
Which of the following best describes change?
Dining Services will reduce staff hours by 1 FTE by December 31
Which of the following is an example of a S.M.A.R.T goal? -Dining Services will reduce staff hours by 1 FTE by December 31 -Dining Services will reduce staff -Dining Services will lay off one part-time staff person -Dining Services will cut all staff hours by December 31
employees compare cooked products to quality standards before each meal
Which of the following is an example of a performance standard? -employees compare cooked products to quality standards before each meal -complete work as assigned -clients are served meals in a timely manner -food portions on plates are accurate
consensus
Which of the following is the first step to resolve conflict among members of a team?
the immediate supervisor
Who has the greatest ability to influence the work climate?
to provide documentation of in-service training for surveyors
Why is it important to document what happens during a meeting?
