Quiz 5 Operations Management

What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers? BOM OI DFMA PLM PCN

PCN

Which of the following product development strategies has the highest product development risk? acquiring the developer new internally developed products alliances joint ventures purchasing technology

new internally developed products

true or false? Group technology enables the grouping of parts into families based on similar processing requirements.

true

true or false? Relatively few new product ideas, perhaps only 1 in 250, become successfully marketed products.

true

Which of the following typically shows the hierarchy of components, their description, and the quantity of each required to make one unit of a product? an assembly drawing an engineering drawing a route sheet an assembly chart a bill of material

a bill of material

The fixed-period inventory system requires more safety stock than a fixed-quantity system because: a stockout can occur during the review period as well as during the lead time. replenishment is not instantaneous. this model is used for products that require very high service levels. this model is used for products that have large standard deviations of demand. setup costs and holding costs are large.

a stockout can occur during the review period as well as during the lead time.

Which of the following shows in schematic form how a product is assembled? a process sheet an assembly chart an assembly routing a route sheet an engineering drawing

an assembly chart

Which of the following is an example of an external product development strategy? new internally developed products enhancements to existing products alliances migrations of existing products All of these are examples of internal product development strategy.

alliances

true or false? According to PCN analysis, the consumer's process domain typically includes the set of activities at the beginning of the process chain.

false

What is the difference between P and Q inventory systems? order size order spacing maximum service level lead time length order size and order spacing

order size and order spacing

A process sheet is a type of: bill of material. assembly chart. assembly drawing. route sheet. work order.

route sheet.

Operations managers must be able to anticipate changes in which of the following? product mix product opportunities the products themselves product volume All of these

All of these

Which of the following represents an opportunity for generating a new product? understanding the customer demographic change, such as decreasing family size changes in professional standards economic change, such as rising household incomes All of these are such opportunities.

All of these are such opportunities.

Which of the following is TRUE concerning advantages of CAD? It provides accurate information flows to other departments. Most product costs are determined at the design stage. Design options are easier to review before final commitments are made. Virtually all products have their development cycle shortened. All of these are true.

All of these are true.

________ is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated. Product-by-value analysis Product cost justification Value engineering Financial analysis Value analysis

Product-by-value analysis

The role of decision trees in product design is to: calculate the expected value of each course of action. better understand the customers' wants. calculate the value of quality function deployment. rank products in descending order of their dollar contribution to the firm. calculate the value of the moment of truth.

calculate the expected value of each course of action.

Group technology requires that: a specific series of engineering drawings be prepared. engineering change notices be linked to each of the bills of material and engineering notices. the final products be standardized. all bills of material be prepared using the same format. each component be identified by a coding scheme that specifies size, shape, and the type of processing.

each component be identified by a coding scheme that specifies size, shape, and the type of processing.

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth? economic change political change sociological and demographic change technological change legal change

economic change

true or false? A work order is a list of the hierarchy of components, their description, and the quantity of each required to make one unit of the product.

false

true or false? Computer-aided design (CAD) refers to the use of specialized computer programs to direct and control manufacturing equipment.

false

true or false? Regal Marine's attempts to keep in touch with customers and respond to the marketplace are made impossible because consumer tastes change and maritime engineering improves.

false

true or false? The four phases of the product life cycle are incubation, introduction, growth, and decline.

false

In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market? introduction decline maturity incubation growth

introduction

A product's life cycle is divided into four stages, which are: introduction, maturity, saturation, and decline. introduction, growth, maturity, and decline. introduction, growth, stability, and decline. incubation, growth, maturity, and decline. introduction, growth, saturation, and maturity.

introduction, growth, maturity, and decline.

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________. product template product pulpit product platform product foundation product dais

product platform

The analysis tool that lists products in descending order of their individual dollar contribution to the firm is: product life cycle analysis. breakeven analysis. Pareto analysis. product-by-value analysis. decision tree analysis.

product-by-value analysis.

3-D printing has proven to be particularly advantageous for: modular design. computer-aided design. prototype development and custom products. quality function deployment. robust design.

prototype development and custom products.

The three major elements of the product decision are: legislative, judicial, and executive. strategy, tactics, and operations. goods, services, and hybrids. cost, differentiation, and speed of response. selection, definition, and design.

selection, definition, and design.

A route sheet provides a(n): set of detailed instructions about how to perform a task. instruction to make a given quantity of a particular item. exploded view of the product. schematic showing how the product is assembled. sequence of operations necessary to produce the component.

sequence of operations necessary to produce the component.

According to PCN analysis, service operations exist only within the area(s) of: independent processing. surrogate interaction and direct interaction. independent processing and direct interaction. independent processing and surrogate interaction. independent processing, surrogate interaction, and direct interaction.

surrogate interaction and direct interaction.

True or False? Product strategy may focus on developing a competitive advantage via differentiation, low cost, rapid response, or a combination of these.

true

true or false? The fixed-period inventory model can have a stockout during the review period as well as during the lead time, which is why fixed-period systems require more safety stock than fixed-quantity systems.

true

true or false? The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies, enhances, or detracts from the customer's expectations.

true

Transition to production refers to the act of moving a product to production from what? development the supplier the market the wholesaler inventory

development

Payoffs, alternatives, and expected monetary values are terms associated with: product life-cycle management. quality function deployment. decision trees. virtual reality. make-or-buy analysis.

decision trees.

An engineering drawing shows the: materials, finishes, machining operations, and dimensions of a component. dimensions, tolerances, cost, and sales or use volume of a component. dimensions, tolerances, materials, and finishes of a component. cost, dimensions, and machining operations for a component. cost, materials, tolerances, and lead-time for a component.

dimensions, tolerances, materials, and finishes of a component.