Quiz 6

A manufacturer of construction equipment based in U.S.A., maintains sales and support operations overseas. Before sending new employees to its operations in Japan, it requires the employees to take courses in Japanese history and culture so that they can adjust more easily to living in Japan. This training focuses on the _____ component of international competence training. a. cognitive b. conceptual c. emotional d. behavioral

a. Cognitive

Development is distinguished from training, in that _____. a. development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs b. EEO laws and regulations apply primarily to training, not development c. training is usually provided internally whereas development takes place in external learning environments d. development provides people with specific, identifiable knowledge and skills for use on their present jobs

a. Development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs

The "emotional" component of intercultural competence is the person's _____. a. level of sensitivity to cultural issues b. ability to connect with foreigners on an emotional level c. ability to handle the emotional stress of an overseas assignment d. ability to take on the emotional characteristics of the culture to which he/she is assigned

a. Level of sensitivity to cultural issues

Which of the following is an example of the cross-training method? a. Mary, who is a cashier, is being trained to stock shelves in case there is a shortage of employees. b. Stan and his work colleagues take part in a rafting course sponsored by the company. c. Jenna and 5 other managers are tasked to study a business problem and present recommendations. d. Jenson is asked to review videos of other employees exhibiting certain important behaviors related to the workplace.

a. Mary, who is a cashier, is being trained to stock shelves in case there is a shortage of employees.

The planned introduction of new employees to their jobs, coworkers, and the organization is best known as _____. a. orientation b. organizational entry c. socialization d. indoctrination

a. Orientation

Which of the following statements is true of global competitiveness? a. Globally, there is a decline in the supply of specialized skilled and technical workers signaling a worldwide crisis in education. b. For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers. c. Despite its shortcomings, the U.S. educational system is generating an increasing supply of specialized skilled and technical workers. d. Companies that send their employees abroad should focus more on skills and technical capabilities training rather than wasting their time in preparing them for the host country's culture.

b. For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers.

A fitness center is planning to invest in a specialized exercise equipment. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. The fitness center sends its exercise instructors to a certified training program to learn how to use these machines correctly. This is best classified as _____. a. career training b. job and technical training c. problem-solving training d. developmental training

b. Job and Technical Training

Henry, a trainer at a chemical company, schedules a training on handling hazardous materials for the employees in the production unit of the company. The training complies with government regulations. This best exemplifies _____ training. a. interpersonal b. legally required c. emergency d. problem-solving

b. Legally Required

Organizations must continually train their current employees because of _____. a. the need to increase the rate of attrition b. rapid technological innovation c. the lack of competition from businesses in low labor cost countries d. low turnover rates of U.S. employees

b. Rapid Technological Innovation

Which of the following processes identifies the knowledge, skills, and behaviors that training should emphasize? a. Person analysis b. Task analysis c. Transactional analysis d. Trend analysis e. Regression analysis

b. Task Analysis

Which of the following statements is true of training? a. It is illegal to ask part-time employees to take work-related training after work. b. ​Nonexempt employees who are attend training after work hours, must be compensated for their time. c. If a part-time employee takes a college course that applies directly to his/her current job and will increase his/her performance, the employer is required to pay the employee's tuition. d. An employer is required to pay part-time employees only for training they take at a work location or training facility, and not for the training through Web-based classes.

b. ​Nonexempt employees who are attend training after work hours, must be compensated for their time.

The "cognitive" component of intercultural competence is the person's _____. a. level of sensitivity to cultural issues b. ability to connect with foreigners on an emotional level c. ability to handle the emotional stress of an overseas assignment d. knowledge about a foreign culture

d. Knowledge about a foreign culture

_____ provides employees with specific, identifiable knowledge and skills for use in their present jobs. a. Development b. Recruiting c. Networking d. Training

d. Training

Organizations in many industries create value by using the organization's intellectual capital. This is called _____ management. a. intellectual b. knowledge c. intelligence d. creativity

b. Knowledge

Which of the following is a element of effective on boarding? a. Starts on day 1 of the job b. Is an enjoyable experience c. Is done in one day (preferably day 1) d. Creates connections and networks for new employees e. Knows what new employees want

B. Is an enjoyable experience D. Creates connections and networks for new employees E. Knows what new employees want