Quiz 7 MGMT 330

What is a characteristic of task analysis?

It is usually conducted along with person analysis.

Which of the following is an example of the cross-training method?

Jill, a cashier, is being trained to stock shelves in case there is a shortage of employees.

Identify the occupation that would typically employ interns.

journalist

Which term refers to a combination of employee characteristics and positive work environment that permit training?

readiness for training

Which statement is true of an apprenticeship?

An apprentice usually assists a certified tradesperson at the worksite.

What distinguishes an apprenticeship from an internship?

An apprenticeship is sponsored by employee unions, whereas an internship is sponsored by educational institutions.

Keith is paid for assisting a welder on a construction site. He also is adding to his welding skills by attending a local trade school. When he finishes his training program and demonstrates he has mastered specific skills, he will become a journeyman welder. Which statement best identifies that Keith is in an apprenticeship program?

Apprentices have hands-on experience assisting a tradesperson.

Which question can be answered by performing a person analysis?

Are employees ready for training?

Which statement is TRUE regarding case studies?

Cases encourage trainees by giving them practice in weighing and acting on uncertain outcomes after evaluating a case.

_____ is a team training method that trains a team on how to share information and decisions to obtain the best team performance.

Coordination training

The human resource department of a consumer electronics manufacturer wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up to date. The HR manager looks into "training systems" and identifies five top results. Which system describes a learning management system?

Crimson: a system that automates the process of administering and delivering training

Which statement accurately characterizes electronic performance support systems (EPSSs)?

EPSSs provide expert advice when a problem occurs on the job.

The management at a pesticide manufacturing company has observed a decline in quality measures. The managers ask Lori, the firm's HR manager, to investigate whether training might solve the problem. Lori conducts needs assessment and recommends a training plan. Which observation will Lori most likely find in her person analysis?

Employees of the firm's production department lack clarity in decisions regarding quality standards for manufacturing.

Identify the correct statement regarding computer-based training.

It gives a company the flexibility in scheduling training.

_____ refers to the ways an organization's people encourage training.

Social support

_____ is a training method that coordinates the performance of individuals who work together to achieve a common goal.

Team training

StrongSkills Consulting tests its salespeople on listening skills and then implements a training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reports that the training program increased listening skills by a significant amount. Which statement represents the main weakness in the manager's conclusion?

The actual impact of the training can only be evaluated by comparing the performance of employees who underwent training and those who did not.

To ensure transfer of training, an organization's training programs should prepare employees to self-manage their use of new skills and behaviors on the job. Which is NOT a way for trainee employees to manage their new skills and behaviors?

Trainees should employ their new skills and behaviors perfectly.

Identify the statement that accurately describes an avatar.

a computer depiction of employees that can be manipulated in an online role-play

The HR department at Tremont Communications oversees the recruitment and training of employees at the firm. As the firm grows and recruits more employees, overseeing individual training programs has become too much for the HR staff to handle. Which application should the HR department use to help with employee training?

a learning management system

Prime Computing, an auditing firm, purchases a management information system called Gamma Dot. Most of Prime Computing's employees are unfamiliar with the functional aspects of Gamma Dot, and management decides to approach external trainers to train its employees. Melinda, the company's training coordinator, is tasked with finding suitable trainers. Melinda sends an e-mail, with a document outlining the company's training requirements, to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Melinda sends out to training vendors?

a request for proposal

Bruce heads a waste management firm. Recently, his firm was under scrutiny from environmental organizations. To counter any possible negative claims by these organizations against his company, Bruce assigned five of his junior managers to study the issue and propose plans or initiatives that could make the company appear more environmentally friendly. He also instructed senior managers to mentor their subordinates as they devised new ideas. Which of the following form of team training was applied by Bruce?

action learning

Identify a guideline that helps increase the readability of training materials.

add checklists and illustrations to clarify the text

Which form of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities?

adventure learning

One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is through

classroom instruction

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as

cross-training.

XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

identify what the sales representatives will need to learn.

Identify the on-the-job training program that is typically funded by an educational institution as a component of an academic program.

internship

Behavior modeling is especially useful for improving

interpersonal skills.

Managers are most likely to support training if

it will solve a significant problem.

In the context of principles of learning, which of the following is defined as the difficulty level of written materials?

readability

Par On, a firm that creates games for mobile devices and PCs, has an unusual training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period the trainees, in teams of three, visit different departments, gathering information about the company and various department functions. Additionally, they are paired with more experienced employees to discuss their goals at the company and to learn more about the organization's culture and policies. The form of training used for new employees at Par On is known as

onboarding.

Faller and Whitney Company, a firm that builds enterprise resource planning products for customers, wants to implement training programs for its employees as an HR initiative. Senior management proposes the use of an instructional design process. What should ideally be Faller and Whitney's next step?

organization analysis

Which form of training prepares employees to perform their jobs effectively, learn about the organization, and establish work relationships?

orientation

In the context of planning a training program, even though it is time-consuming, putting together a _____ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results.

request for proposal

Enrique is hired as a seasonal firefighter by the Oregon Department of Forestry and Fire Protection. The training used to prepare Enrique for his firefighting job involves an online training module. In this game-like module, Enrique is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n)

simulation.

Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates

situational constraints.

Opec Technology, a firm that manufactures mobile phones, has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training?

social support

Information such as facts, techniques, and procedures that trainees can recall after training is an example of

training outcomes.

Which process identifies the knowledge, skills, and behaviors that should be emphasized by training?

task analysis

What is the main objective of diversity training programs that focus on behavior?

to change organizational policies and individual conduct that inhibit employees' personal growth and productivity

Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

training

So Yummy Mayo Inc. recognizes the need for providing on-the-job training to employees whose technical skills are lacking. The company's HR department is tasked with coordinating the entire training process. This function of the HR department at So Yummy Mayo is called

training administration.

Which of the following is a computer-based technology that provides an interactive, three-dimensional learning experience?

virtual reality