Quiz 9

9. Communication noise can exist even when people speak the same language. This occurs because of the:

Cultural differences among people

2. When sender and receiver have shared mental models, more communication is necessary to clarify meaning about the context

False

6. Which of the following fundamental drives is highly influenced by effective communication?

Drive to bond

3. The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of information to higher levels in the organization

False

5. Instant messaging is a richer channel of communication than video conferencing.

False

8. Which of the following communication channels has the lowest media richness?

Newsletter

1. Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication.

True

4. Mimicking another person's behavior and emotions is a part of emotional contagion

True

7. According to the communication process model:

information flows through channels between the sender and receiver

10. Buffering, summarizing, and omitting are ways to:

reduce information overload