quiz
Listening from the speaker's viewpoint involves receiving, interpreting, and checking the speaker's perspective. This type of listening is known as:
active
In writing to inform, when your subject matter is complex, may be difficult to comprehend, or requires the clarification of some process, you should use a
explanation
Dominant style communicators feel more comfortable working with things than with people.
false
To keep discussions to a minimum, arrange the chairs in a circle.
false
Using two to four different typefaces per visual is recommended for adding contrast or interest.
false
Clothing and personal appearance can be found in which category of nonverbal communication?
objectives
Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?
open
Which of the following is not an anxiety reduction technique discussed in the text?
positive visualization
The central principle of this theory rests on the idea that the whole is more than the sum of its parts.
system theory
Ms. Schmidt is coming back to the workplace after having taken time off to spend with her children. She should use a functional resume format that emphasizes her skills.
true
Oral reports usually are longer than oral briefings and are more formal
true
The body of a letter of application should not state
A review of your resume.
Speakers who support their assertions by citing firsthand experience
Are rated higher in trustworthiness.
Which of the following should be included in the closing phase of an interview?
Ask the interviewee if they have any more questions.
Which statement is NOT true about maintaining effective relationships in the workplace?
Job satisfaction rarely spills over into life satisfaction.
The three-dimensional theory of leadership maintains that
Leaders can be classified as autocratic, democratic, and laissez-faire.
Compared to individual problem solving, with group problem solving:
Productivity is increased.
Which statement is true regarding maintaining interpersonal relationships in the workplace?
Strong manager-employee relationships depend on praise, understanding and trust.
The questioning phase of the interview is the responsibility of
The interviewer primarily, but the interviewee partially.
Authoritarian leadership is more effective than democratic leadership when:
The leader is powerful, the task is well defined and the relations are good.
In democratic groups in which the members are committed and involved:
The leadership functions are shared by the leader and the members.
For a six-minute speech, the recommended number of visuals would be four. The maximum number of visuals for any given speech is determined by the formula
The length of any given speech divided in half plus one.
The text shared that the choice of color can affect the physical environment in the following true story:
The public reported that yellow granules in soap powder didn't clean clothes as well as blue granules.
The trait theory of group leadership says that
There are certain qualities a person must have in order to become a successful leader.
People are more likely to make a decision requiring a change of belief or action if
They are asked directly to do so.
Which of the following meets the requirements for a small group?
Three people sitting in an office waiting to be interviewed for a position.
Twitter messages have traditionally been limited to 140 characters, but research pegs ideal length to catch reader interest at about
100 characters
Which of the following is a direct question?
How many hours do you have in your major field of study?
Global organizations have useful listening tips, such as:
Learn to tolerate ambiguity and listen to varying or different viewpoints.
A tall organizations is an organization that has:
Less efficient communication
If you are being asked to speak during a very strict time limit, the text suggests you might want to consider this method of delivery.
Manuscript
If I justify my act based on the fact that other people have done far worse, I have fallen for which ethics trap?
The trap of relative filth
Which of the following statements is most likely to express the opinions of the Traditional/Classical model?
To feel secure, employees need and want structure.
Which statement is true about feedback?
Feedback can cause people to feel psychologically under attack.
Which of the following is a characteristic of communication in a Systems/Contingency organization?
Employees at all levels must be able to communicate well.
In a group interview, interviewees should
Be prepared for confusion and noise and don't rush your answers or feel pressured.
Questions following the hourglass sequence
Begin with open questions and end with open or hypothetical open questions.
A speech titled "Preparing an elegant mincemeat-pear tart" includes the following main points: I. Prepare the pastry, II. Prepare the Streusel topping. III. Bake crust 20 minutes at 350 degrees. IV. Arrange mincemeat and pears into partially baked crust. V. Add streusel topping and bake 15 to 20 minutes at 425 degrees. This is an example of what type of organization pattern?
Chronological
When using technology to communicate, you must consider that:
Online messages are not as rich as face-to-face messages.
This approach to leadership contends that leadership depends of leader-member relations, how clearly the task is structured, and the leader's power position.
Situational contingency.
The characteristics that define a small group or team are:
Size, type of interaction, and action toward a common goal
Which of the following is not a bad listening habit?
Taking brief notes and writing down keywords.
The term channel richness refers to:
The amount of information a channel can carry
Since people think faster than a speaker can talk, daydreaming can become a problem. Which of the following is recommended to overcome this listening problem?
Use the spare time to repeat key words in your mind.
Which of the following is not true about videoconferencing?
Videoconferences cause a high level of participant anxiety.
What type of support is the following? "Anxiety, which affects twice as many women as men, is treated with medication and counseling, according to Dr. Thomas Leaman of the Milton S. Hershey Medical Center of Pennsylvania State University."
expert opinion
A "buzz group" consists of a small group of experts who give a formal, 5 to 10-minute presentation on an aspect of the problem relating to the member's expertise.
false
A human relations manager might say the following: "Always remember to let employees know who is boss.
false
According to the design rules for text visuals, the content of each visual should be centered on the page (or PowerPoint slide) from top to bottom.
false
Group decisions are often less accurate than individual decisions.
false
Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.
false
Studies show that when doctors and nurses listen, it has little to no influence on how satisfied medical patients feel about their care.
false
THEORY X does not apply to physiological and safety needs of the hierarchy.
false
Whether a behavior is considered sexual harassment depends on the intentions of the harasser.
false
Workers are better at communicating in a virtual environment than they are in a traditional office space.
false
Research supports the trait approach to leadership.
false
According to research, employers prefer which type of resume?
chronological
"Which area of operations do you feel deserves increased attention this year: Fire supervision, fire prevention, or emergency medical services?" This is an example of which type of question?
closed
Empathetic listening, careful paraphrasing, and non-evaluative feedback are particularly necessary communication skills for which kind of interview?
counseling
Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own background and experience which is also referred to as:_____________:
frame of reference
How are the following interview questions organized? "Tell me about your last position." "What were your main accomplishments?" "Did you save the company any money?" "How much?" "Which was your greatest accomplishment: saving money for the company or improving employee satisfaction through new management techniques?"
funnel sequence
This organizational model believes in motivating employees with awards, money and working with people they like.
human relations
Which organizational model encourages informal communication?
human resources
Intentional movements that add or clarify verbal meaning are:
illustrator
If you are being asked to speak without much preparation time and without notes, the text suggests you might want to consider this method of delivery.
impromptu
Which of the following is a characteristic of communication in a Transformational organization?
: Most virtual organization communication occurs electronically
The following statement is true of the mutual adjustment method to coordinating people:
: This method involves horizontal communication among peers.
Impression management research shows in the first five minutes:
A positive impression can predict the applicant will be hired 75% of the time.
Which of the following statements is most likely to express the opinions of the Human Resources model?
A team-oriented approach to employee-management relationships works best.
You are an interviewer and have the feeling tha the candidate is trying to hid something. What should you do?
Ask a series of open-ended questions that allow flexibility in responding to areas that might be related to the problem
_________is the process the receiver goes through in trying to create and send a message.
decoding
In writing to inform, when your audience is unfamiliar with your topic or if your topic is complicated, you should use a
definition
The reservations department of a major airline meets weekly to discuss ways to improve the sales quota. Whenever they meet, Sam (a new employee), is the only one to express a differing opinion. At first the leader just asked him not to rock the boat, but as time went on, the group began to ignore Sam and speak as though he had not said anything. This is a sign of what symptom of groupthink?
direct pressure
Which style cannot accept criticism gracefully and is usually argumentative?
dominant
Three of the following statements are true about scientific management approach. Which one is not true?
Managers can improve organizations by first improving management skills
Small group communication works best when groups are no greater than:
eight people
In the business setting, when face-to-face communication is not possible, the preferred method is
The intentional body movements and gestures that communicate an exact meaning are called
emblems
Which graph shows changes in relationship over time?
line graph
Which generational group was raised with volunteer work and want their learning and training to have a social capability?
millennials
When considering ethics, which rule says that we should do unto others as you would have them do unto you?
moral right rule
Immediately before the meeting the supervisor received a troubling phone call. Upon starting the meeting, she said to her employees, "You did a great job last week." Her nonverbal facial expression, however, reflected the feelings she was experiencing about the phone call, and, consequently, contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw, not on what they heard, and concluded she was unhappy with them. This unfortunate miscommunication was a result of
noice
Of the three basic communication codes, which is the least important in conveying meaning?
nonverbal
Of the three basic communication codes, which one refers to all intentional and unintentional means other than writing and speaking by which a person sends a message, including gestures, appearance, posture and so forth?
nonverbal
Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?
open
Which type question is illustrated by the following example: "What do you consider to be your biggest strength?"
open ended question
"I thought we might begin by discussing your resume in terms of your work experiences, interest, and educational background. Then we'll pause and give you an opportunity to ask some questions." This statement might be made by an interviewer in what part of the interview?
orientation
One day the boss gives you detailed instructions on a new assignment. Later you realize that you missed part of the information because you had a pounding headache and now you cannot decipher your notes. Which of the following barriers to listening was the problem?
personal
If an organization is healthy, what type of information will be carried by its grapevine?
personal interest items
A major electronics firm holds various committee meetings to improve employee morale. However, upper management discovers that one group always delivers quick decisions, agrees with the leader's opinions, and does not thoroughly consider the feasibility of the solutions. This group most likely exhibits
poor leadership
Which style communicator is motivated by fear or insecurity?
private
According to Fisher, an outstanding narration should be easy to follow and make sense. Fisher termed this
probability
According to your text, effective company sexual harassment policies should include all of these except:
publicity
Which of the following channel carries more than one of the basic communication codes?
radio
Annie doesn't agree with her boss, but she is reluctant to speak against the proposal, because she doesn't want to be seen as putting her boss on the spot at the staff meeting. Annie decides not to say anything. This is a sign of what symptom of groupthink?
rationalization
More jobs come as a result of this method than any other way.
referrals
There are five personality characteristics often referred to as the "Big Five" personality factors considered important in successful teams. Which of the following is NOT one of the "Big Five?"
reflexivity
When a person is trying to control the flow of a conversation, that is done through the use of
regulators
The listening stage in which listeners give verbal and nonverbal feedback to the speaker is called the:
responding state
Which of the following are causes of poor listening?
semantic barriers
The listening stage is one in which listeners select or ignore one or more multiple stimuli is called the:
sensing stage
Which style communicator solves conflict by smoothing over it?
sociable
A speech entitled "What to see on the National Mall in Washington D.C." includes the following main points: I. From the Lincoln Memorial to the Washington Monument II. Between the Washington Monument and the Air and Space Museum II. Between the Air and Space Museum and the U.S. Capitol. This is an example of what type of organizational pattern?
spatial
Why are you applying for this position?
standard question
The left side of the brain is used when engaged in which type of supporting material?
statistics
According to the transactional model of communication the sender must be _________ and ________ before he/she wants to send a message.
stimulated/motivated
Which of the situational leadership four leadership styles works best when employees are able to do the job but lack the knowledge needed?
telling style
A speech titled "The Benefits of Yoga" includes the following main points: I. Yoga increases flexibility II. Yoga benefits circulatory and cardio health. III. Yoga protects your posture and spine. IV. Yoga boost immunity. This is an example of what type of organization pattern?
topical
A manager who is always putting out fires might be a poor listener.
true
Horizontal communication is not an important concept in the traditional model.
true
In writing thank you letters; the tone should be formal yet friendly.
true
In written communication, avoid using all capital letters except for emphasis of a single word or short phrase.
true
Isolated facts by themselves are hard to remember.
true
It is important that you listen for both content and tone and observe any nonverbal behaviors when listening and responding to your supervisor.
true
People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards.
true
Research supports that transformational leaders are able to improve performance levels.
true
A topical pattern is used to organize a topic when no spatial, chronological, or causal relationship exists between the main points.
ture
In effective brainstorming, only words of praise and encouragement should be allowed because negative comments usually put an end to creative thinking.
ture
When giving instructions, one should remember to
use few words
When considering ethics, which rule says create the greatest good for the greatest number of people?
utiliatrian rule
According to McGuire's "inoculation theory"
Presenting both sides seems to make listeners more resistant to additional new or novel arguments.
When the text says we should work to cultivate more effective nonverbal habits; it suggests all of the following EXCEPT:
Role play using hypothetical situations.
In a presentation, statistics should be
Rounded off to an easy to remember number.
This audience type has a short attention span and are present against their will
Uninterested audience
Which of the following is a characteristic of communication in a Traditional Organization?
: Communication is rational, task-oriented, formal, and usually written.
Current implementation of the Human Relations model is represented by
A company with its own employee exercise and recreation facilities.
All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media. Which of these stories is not true?
An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December.
If the tasks are very simple, the group is very large, and the time for decision is short, which of the following leadership styles works best?
Authoritarian leadership style
Which of the following is a characteristic of A-type conflict?
During A-type conflict people often get angry due to their emotional attachment to the issues.
Which of the following is a possible sign of poor listening?
Finding out about events from others or via memo rather than through normal channels
Which of the following is a disadvantage of using Instant Messaging?
The expectation of an instantaneous reply.
Which of the following is a description of messages in high-context cultures?
The person's gestures, facial expressions, and status are considered to be of major importance.
Which of the following is NOT a suggested way to minimize culture shock during business travel?
Use English because it's internationally recognized
Which of the following statements is true of how gender influences listening?
Women are more tentative when the topic is masculine.
What is the formula the text suggests for positive imagery?
Words + Vivid Mental Pictures + Feelings = Confidence
Jeanie always flips her hair behind her ear when she talks in a group. This is an example of a/an:
adaptor
Which of the following is an example of paralanguage?
an angry tone of voice
Which generational group was raised in post-World War II, are competitive, and committed to taking charge and working hard to succeed?
baby boomers
By listening to her boss, one new employee was promoted to supervisor ahead of others who had been with the company longer. When asked the secret of her success, she suggested all of the following except:
be quick to give advice
"Tell me about a time when you had to demonstrate leadership and decisive thinking" is an example of
behavioral question
When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble. But when she got to her boss's office, she discovered out that her boss had just wanted to introduce her to a special visitor to the office. This is an example of
bypassing
To present proof of an idea, which of the following would be the weakest proof?
comparison
This style of conflict resolution sees personal goals as more important than the goals of others.
competition
In a presentation on grades and student stress, what type of support is the following? One student we interviewed complained of headaches during each exam. Another complained of stomach problems."
example
What type of support is the following? "Generalized anxiety disorder is an unrealistic or excessive worry about some life circumstance that persists for six months or longer. This is often accompanied by difficulty concentrating, trouble sleeping, irritability, palpitations, or a general feeling of being keyed up."
explanation
As far as nonverbal communication goes, the most expressive part of the face is the
eyes
Asynchronous messages are instantaneous, there is no lag between when the message is sent and when it is actually received.
false
Because there are no facial expressions or gestures to accompany a written message, it is easier to interpret them accurately.
false
C-type conflict is relational and can side-track a team.
false
Having an abundance of dynamism is better than moderate dynamism.
false
If a person gives someone the "middle finger," that is an example of an illustrator.
false
If a question catches you off guard, answer it quickly and change the subject.
false
Impromptu speaking is the preferred delivery for most business speakers.
false
In an illustration the speaker simply describes the relationship between certain items, makes clear the definition of a term or word, or gives instructions on how to do something.
false
In general, members of collectivistic cultures need more space while members of individualistic cultures need less space.
false
In questions of fact, the group tries to assess the worth or desirability of some object, idea or person.
false
In writing follow-up letters, do not express disappointment at not receiving the job.
false
It is a good idea to sit a dysfunctional group member as far away from the leader as possible.
false
Objects are used more than any other visual aid.
false
Senders are often referred to as decoders.
false
Skills, experience, and education are just some of the factors that should be used to determine whether a person is qualified for a particular job.
false
Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.
false
Social media length is better at 2 to 3 minutes.
false
The comparative advantages organizational pattern, not the criteria satisfaction pattern, should be used when the audience agrees there is a problem but does not agree on the solution.
false
The elaboration likelihood model explains that the peripheral route processing means people take time to thoroughly consider the argument.
false
Being vocally expressive, moving around rather than staying behind a barrier such as a desk, and making eye contact are all examples of
immediacy behavious
The listening stage in which listeners assign meaning to the messages is called the:
interpreting state
Standardization method to coordinate people is best in which size organization?
more than 50 meters
Which organizational model does not recognize one best way to communicate?
system/cpntingency
Which organization model adapts to constant change through using multiunit and virtual structures, giving employees personal autonomy?
transformational
A job interview by telephone could take as long as an hour, but most Skype interviews are much shorter.
true
A systems/contingency manager might say the following: "Regardless of what other managers may say, there is no single best way to manage - any model could be successful."
true
A virtual organization is generally a temporary venture among several companies, each with a special expertise or process specialty.
true
According to the situational leadership approach, a good leader is flexible and can change styles when needed.
true
All interviews are organized around three phases: the opening phase, the question-response phase, and the closing phase.
true
All interviews are organized in much the same way.
true
As long as the comments are not phony, manipulative, or false, research indicates that the controlling style of impression management results in more job offers and higher ratings of the candidate for motivation, enthusiasm, and technical skills.
true
Avoiding (withdrawal) may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.
true
Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
true
Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
true
Competition and voting are win-lose strategies.
true
Graphic visual aids improve listener memory.
true
One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.
true
Speakers who lie or twist evidence or use extreme emotional or fear-threat appeals are unethical regardless of the rightness of wrongness of their purpose.
true
Speaking from a manuscript is much more difficult for most people than speaking from outlined notes.
true
Teams participating in decision making with people from other parts of the world require additional effort because not all cultures view or solve problems in the same way.
true
The face is responsible for most meaning in nonverbal messages.
true
The interviewee has a responsibility to be prepared to ask questions during an interview
true
There are three basic communication codes: language, paralanguage, and nonverbal.
true
To improve your relationship with your coworkers, you should learn to tolerate ambiguity.
true
Trait anxiety is also known as communication apprehension.
true
Use of touch to communicate is referred to as haptics.
true
Veronica is preparing her web resume (e-portfolio). It is important that she remembers to provide a link to a conventional resume.
true
When Tara says, "Scott, I get the feeling that you have something to say about Monica's proposal," she is playing a maintenance role.
true
When there are more interviewers than interviewees, the interview is called a board interview.
true
Sean learned in an information gathering interview that the company he hoped to interview with does not keep hard copies of job applicants' resumes on file. Instead, they store them electronically and use a job specific program to search for the best interview candidates. Knowing this, Sean needs to prepare which type of resume to submit to this company?
web based resume
The text tells us that for most people, ethical lapses in plagiarism tend to occur in all of these situations except which of the following?
when money is involved
Presenting both sides of an argument serves to "inoculate" the listeners against opposing arguments given later by other speakers or the media.
True
According to your text, which of the following is an indication of learned trait anxiety?
You feel you are more nervous than anyone else in your group.
Which of the following is normally an unlawful question to ask during an employment interview?
"Do you own your own car?"
Which of the following is a good example of a thesis statement for an informative speech?
"I will inform my audience about the components of organic farming."
All of the following are examples of presentations to actuate except:
"Medical marijuana is harmful to society."
Which of the following is normally a lawful question to ask during an employment interview?
"When and where were you born?"
Once an interviewer picks up your resume, you have
45 seconds to a minute to grab their attention.
Which of the following is an example of a Regulator?
A businesswoman breaks off eye contact to signal the end of a meeting.
A persuasive report contains all of the following except
A consequences section with detailed consequences of not following the recommendations.
Inference-observation confusion is:
A failure to distinguish between what we observed firsthand and what we only assume to be true.
A speaker supports a point by saying, "Relationships require the same care you give a garden. When the plants are dry you must water them. You must fertilize them if they are to grow. And you must prune or spray at the first sign of disease, lest it spread and kill the whole plant. "This is an example of
A figurative comparison.
A question designed to make the audience think, and for no answer is required, is known as
A rhetorical question
Effective teams
Accomplish their process in a cyclical manner.
If you want to use Twitter to help you get a job, you should
Add a link to your other websites
Which of the following is recommended as an effective way to answer unlawful questions during an employment interview?
Answer the fear behind the question rather than the question asked.
When considering self-disclosure, it is true that:
Appropriate self disclosure levels vary by culture
Factual illustrations
Are a detailed narrative that actually happened.
Which of the following is a strategy suggested by the text for dealing with a group member exhibiting dysfunctional behaviors?
Ask clarifying questions, such as "Is that correct?" so they feel heard.
According to Social Judgment Theory
Audience members compare their position (called an anchor) with the speaker's position, looking for a latitude of acceptance, noncommitment, and rejection.
To minimize tone problems in email, it is recommended that we
Avoid long email
A principle for having quality visuals is
Avoid using colors that end to look the same at a distance.
Although all of the following are important, which one should be the first step when giving instructions?
Begin with an overall picture.
The basic problem solving procedure works best when:
Both the leader and the members are trained in the process.
Interviewees prefer that interviewers do all of the following except:
Conduct the interview in an informal way in a busy work area.
You have a hard time paying attention in French class. The professor has bizarre eyebrows that waggle when he talks. This example demonstrates the following poor listening habit:
Criticizing the speaker's delivery
Expectancy violations theory
Deals with how people respond when they don't get the kind of nonverbal behavior they think they will get.
Which of the situational leadership four leadership styles works best when employees are both willing and able to do the job?
Delegating style
When member satisfaction is your top priority, which of the following leadership styles should you select?
Democratic leadership style
According to this text, the step in preparing an informative presentation after you analyze the audience should be to
Determine the topic.
All of the following are true of a figurative comparison EXCEPT that they
Don't offer a credible form of evidence and support.
Informative reports are important to both supervisors and employees because
Employees use them to demonstrate product use to clients.
Once a team reaches a solution, it must
Follow up on implementation
When the interview involves conflict and its resolution, that is called
Grievance interview
If an interviewer has low self-esteem and feels threatened by the interviewee, then the interviewee may find himself/herself in a(n):
Hostile or stress interview.
It's advisable to establish criteria before listing alternatives in all of the following situations EXCEPT:
If team members have a lot of problem solving experience.
Which of the following is NOT true about effective outlining?
Include at least three supporting items per level.
Which of the following is a characteristics of individualistic cultures?
Individualistic cultures are relationship oriented.
In the case of a customer accused of shoplifting, which type of interview might be conducted?
Interrogation interview
How are the following interview questions organized? "Are you interested in a management or team member position?" "What makes you say that?" "Are you willing to take a different position than the one you are applying for?" "What makes you an effective manager or an effective team member?" "Tell me about a time that you faced a challenge working with other people on the job and how you overcame that."
Inverted funnel sequence.
Jane is giving a speech about the need to prevent elder abuse. She acknowledges in her speech that she and her classmates probably share a lack of exposure to the elderly while they are in college, but that should make them turn a blind eye to this problem. In this situation, this shared similarity with the audience.
Is not likely to increase perceived competency.
Which of the following is true of sexual harassment?
It has to be unwelcome.
What is true about speaking from a manuscript?
It is easier than speaking from outlined notes. (wrong)
The following is true of the relationship between audiences and evidence
It's not evidence unless the audience thinks it is evidence.
Global organizations have useful listening tips, such as:
Lear to tolerate ambiguity and listen to differing viewpoints.
Systematic desensitization involves:
Learning to relax using deep muscle relaxation and breathing.
Ineffective writers often
Leave off the introduction and conclusion
Which of the following statements about the application of evidence and logic is true?
Low ability listeners tend to be persuaded by a large amount of evidence, regardless of how good it is.
Your text defines "horizontal communication" as
Messages that flow between persons of the same rank or position.
The following sequence is an example of a persuasive pattern. Get attention, develop a need for a change, satisfy the need, use visualization, ask for action. Which method is this?
Motivated sequence
An audience that has already made up their minds but think they are objective is known as a
Neutral audience
To give all members a chance to participate and to minimize group pressure, the recommended method for generating ideas is
Nominal group technique
In this kind of interview, the interviewer expects you to take most of the initiative and to give detailed and fairly long responses.
Non-structured interview.
During the rapport stage of the interview, it is important to do all of these except:
Outline next steps after the interview, and give the applicants a chance to ask questions.
When managing face-to-face meetings, a leader should do all of the following except:
Personally take the meeting minutes or notes
The steps in the preparation of an informative presentation in order are.
Plan, research, organize, deliver.
An astronaut from NASA was asked to speak to a college group concerning the need for continued space exploration. None of the college students had any strong viewpoints concerning the subject. Which of the following guidelines should the astronaut follow?
Present both sides of the argument.
If your listeners don't know you, establish credibility by doing all of the following except
Present only your side of the issue.
This phase is the heart of the interview. In this phase both interviewer and interviewee have the opportunity ask and respond to questions:
Question-Response phase
Unlike the formal level, in the informal level
Rules are unconsciously learned by imitation and taken for granted.
Which of the following "must" criteria are really "operational" in nature?
Selection of the child care facility must be completed in one month.
In double checking her finished PowerPoint slides, Clara realized that she violated one of the rules for effective presentations. Which of the following should she change?
She has used more than four colors per slide.
Which of the following is a visual immediacy behavior?
Smiling appropriately at individuals as well as the whole group.
The idea that people choose to continue to be a part of a group when the rewards outweigh the costs.
Social rewards theory
Which of the following is not a suggestion for interviewees given by the text?
Speak quietly and in a muted tone
Which of the following statements would your text consider to be true of ethics?
Speakers have a responsibility to be ethical because of their potential influence on audience members.
What kind of question are you using when you ask someone "How long have you been in this field of work?"
Specific question
Informative reports are important to both supervisors and employees because
Supervisors use them to communicate information to clients.
Which of the following is NOT true of telecommuting and videoconferencing?
Telecommuters need a sense of involvement in the company. (wrong) Ironically, telecommuters have a worse work-life balance.
"Follow the rule of four to six" refers to
The number of bullet points or lines on a slide
Which of the following is the best example of an opening sentence for a speech?
Three years ago, one of my best friends--a young woman about your age--was told she had cancer.
This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they would normally do.
Transformational. (wrong)
When managing virtual teams, a leader should do all of the following except:
Use an authoritative style to make clear decisions
If you are thinking of starting your speech with humor, consider that you risk coming across as less competent if you
Use self-disparaging humor
If your internet search produces too few hits, you should do all of the following EXCEPT:
Use the wild card* to search for all forms of the word (wrong)
Which statement is not true about business presentations?
Visual aids for international business meetings should be prepared in English.
Which of the following is not a good reason for including visual aids in your presentation?
Visual material is less work to make
Which of the following is the most effectively worded question for use by a problem-solving group?
What can the union do to stop the unfair practice of merit pay?
According to the Elaboration Likelihood Model (ELM)
When listening to arguments, audience members will likely take one of two routes: central or peripheral.
The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by
Withdrawal/avoidance
Considering gender differences in the workplace,
Women see communication as a competitive tool. (wrong) Women aren't as good at interpreting nonverbal cues as men.(wrong)
There are three characteristics of successful team presentations. One of these is
professional visual aids
Accommodation may be the best response to conflict when
the damage to the relationship would harm both parties.
Which of the following statements is NOT true about eye contact?
Listeners tend to maintain less eye contact than speakers.
Maslow's hierarchy of needs describes "esteem needs" as:
Pride, recognition from others, and status