Quiz Ch. 15

A(n) ________ message is written in response to an actual job opening. *a)* thank-you *b)* explicit cover *c)* unsolicited cover *d)* solicited cover *e)* follow-up

*d)* solicited cover

*T/F* Cover messages should focus on what the employer can do for you.

False

*T/F* The reverse chronological organizational layout for organizing the information in your résumé presents your education and work experience from the oldest to the most recent.

False

*T/F* In an interview, it is illegal to ask questions about a candidate's age or marital status.

True

*T/F* To plan your résumé, you will need to analyze your goals, purpose, and audience.

True

Which of the following is the best opening for an invited or solicited message? *a)* My training in child psychology and experience in elementary education qualify me for the youth counselor position listed on your company's website. *b)* I would like to apply for an internship at your firm. I have strong academic credentials and references. I would like to point out that I am so keen to work for your company that I am willing to do an unpaid internship in an area of my interest. *c)* I can assure you that I am well suited to work for your company because of my experience, education, and personal qualities. *d)* I have attached a "sum" for a possible job offer from your company. *e)* I have attached a "sum" along with this letter that extensively covers my education and work experience, and I am sure they will make me eligible for one of the positions in the firm.

*a)* My training in child psychology and experience in elementary education qualify me for the youth counselor position listed on your company's website.

Daria's dream is to work in product development for a well-known athletic gear company based in her hometown. The company does not currently have any product development positions open, but Daria has the necessary education, and one of her aunts works for the company and has promised to introduce Daria to the head of the development team. What type of cover message should Daria prepare? *a)* an unsolicited message *b)* a solicited message *c)* a follow-up message *d)* a message of interest *e)* an invited message

*a)* an unsolicited message

Which of the following terms refers to help-wanted notices in newspapers and professional journals, whether online or in print? *a)* classified advertisements *b)* cover messages *c)* public notices *d)* display advertisements *e)* personal advertisements

*a)* classified advertisements

In the context of finding employers, ________ are commonly used to place experienced people in executive positions. *a)* headhunters *b)* campus recruiters *c)* job counselors *d)* hiring managers *e)* personal search agents

*a)* headhunters

Carlos is going to a job fair and needs to bring printed copies of his résumé with him. Which of the following practices should he avoid? *a)* using a different font style for every heading on the "sum" *b)* formatting the "sum" with 14-point headings and 12-point text *c)* leaving space for margins on all sides of the "sum" *d)* listing items in rows and columns if the items are short *e)* allotting extra space between subdivisions and indented patterns for subparts

*a)* using a different font style for every heading on the "sum"

Which of the following is the first step you should take when searching for a job or an internship? *a)* You should analyze the job counselor. *b)* You should analyze yourself. *c)* You should analyze your potential employers. *d)* You should analyze the job market. *e)* You should analyze the industry.

*b)* You should analyze yourself.

A test that helps match a person's interests to those of others successful in their careers is known as: *a)* a reference sheet. *b)* an interest inventory. *c)* Myers-Briggs test. *d)* an intelligence quotient test. *e)* a personality test.

*b)* an interest inventory

One of the purposes of an introduction in a cover message is to: *a)* uses a good sales strategy. *b)* capture the reader's attention. *c)* request action for an interview. *d)* provide contact information for further communication. *e)* display information with the intention of persuading the reader.

*b)* capture the reader's attention

Employment agencies are: *a)* companies that train students seeking employment. *b)* companies that specialize in finding jobs for employees. *c)* the regulatory authorities for employment. *d)* agencies that provide financial support to unemployed citizens. *e)* companies that specialize only in finding internships for college students.

*b)* companies that specialize in finding jobs for employees

When preparing a résumé, the logical next step after you organize your information is to: *a)* select the background facts. *b)* construct the headings. *c)* include contact information. *d)* include a goodwill ending. *e)* include a statement of objective.

*b)* construct the headings

Which of the following should you avoid when preparing for or attending an interview? *a)* practicing common interview questions *b)* giving long, detailed answers to all questions *c)* investigating the company *d)* asking questions of the interviews *e)* making a good appearance

*b)* giving long, detailed answers to all questions

Deandra's best friend's father works for Prime Tech, and he has arranged for Deandra to make a personal visit to their office to talk about possible employment. Deandra is engaging in: *a)* networking. *b)* prospecting. *c)* temping. *d)* headhunting. *e)* searching the company intranet.

*b)* prospecting

Which of the following is one of the primary purposes of an email cover message? *a)* to discuss salary and other compensation needs *b)* to identify the job the applicant is applying to *c)* to request an interview *d)* to highlight the personal information of the applicant *e)* to display the applicant's knowledge of the company

*b)* to identify the job the applicant is applying to

Which of the following is an external factor that you need to consider when identifying an appropriate job? *a)* your special qualifications *b)* your family's needs *c)* your personal qualities *d)* your work experience *e)* you education

*b)* your family's needs

Which of the following is an internal factor that you need to consider when identifying an appropriate job? *a)* your family's needs *b)* your special qualifications *c)* economic needs *d)* the current job market *e)* the projected job market

*b)* your special qualifications

For printed résumés, the most appropriate type size is: *a)* 20 to 30 points for the heading and 10 to 20 points for body text. *b)* 10 points for the heading and 10 points for body text. *c)* 12 to 14 points for headings and 10 to 12 points for body text. *d)* 18 to 20 points for the heading and 6 to 8 points for body text. *e)* 10 to 12 points for the heading and 18 to 20 points for body text.

*c)* 12 to 14 points for headings and 10 to 12 points for body text

Which of the following statements is true about obtaining an internship? *a)* Internships typically involve an employer taking unfair advantage of an unpaid or low-paid worker. *b)* Someone who takes part in a paid internship is more likely to receive a lower starting salary offer than someone who undertakes an unpaid internship. *c)* Interns can gain real-world, marketable skills. *d)* Unlike a paid internship, an unpaid internship carries no value. *e)* Interns always get paid for their time, expertise, and labor.

*c)* Interns can gain real-world, marketable skills.

Which of the following is a primary reason why references should not be included unless asked for in a résumé? *a)* It can always be given at a later point in time by putting "references available upon request" at the bottom of a "sum" *b)* It is against the law to hire an individual based on his or her references. *c)* It takes up space that a person could use to sell his or her skills. *d)* It is extremely difficult for a person to find someone who will refer him or her. *e)* It is unethical for a person to be selected for a job based on someone's reference.

*c)* It takes up space that a person could use to sell his or her skills.

Which of the following is true about a resignation letter? *a)* A resignation letter should point out the company's faults. *b)* A resignation can be offered only in one form, either written or oral. *c)* The indirect order is usually the best strategy for writing a resignation letter. *d)* You should justify your resignation by citing negative past working experiences. *e)* A resignation letter should not be written in the direct order.

*c)* The indirect order is usually the best strategy for writing a resignation letter.

Which of the following is the best example of how to seek action in a solicited cover message written to a company located in your current city? *a)* I would be very interested in filling this position. *b)* Please feel free to contact my references. *c)* Would it be possible to schedule an interview to discuss the position and my qualifications in person? *d)* I appreciate your taking the time to review this message. *e)* Please give me a call at 727-555-0113 so that we may discuss compensation.

*c)* Would it be possible to schedule an interview to discuss the position and my qualifications in person?

Which of the following statements about making a good appearance at an interview is true? *a)* You should dress for the job you ultimately want, not necessarily the job you are interviewing for. *b)* You should wear whatever you would wear on a normal day. *c)* You should wear conservative colors, such as black, brown, navy, and gray. *d)* You should avoid conformity in dress and grooming. *e)* You should wear trendy clothing.

*c)* You should wear conservative colors, such as black, brown, navy, and gray.

In the context of organizing information in a résumé, the functional layout is also known as the ________ and is good for those who have taken nontraditional career paths. *a)* combined layout *b)* reverse chronological organizational layout *c* skills layout *d)* accomplishments layout *e)* achievements layout

*c)* skills layout

Which section of a cover letter requests action such as an interview and provides contact information that makes a response easy? *a)* the salutation *b)* the introduction *c)* the close *d)* the reference sheet *e)* the body

*c)* the close

Once a job has been secured, which of the following activities should be avoided? *a)* staying alert to better job opportunities *b)* keeping up on your professional reading *c)* updating your "sum" only when applying for a new job *d)* assessing and acquiring different skills required for the job *e)* keeping a finger on the pulse of the job market

*c)* updating your "sum" only when applying for a new job

Which of the following phrases from a résumé is not in the same parallel grammatical form as the others? *a)* negotiated with vendors *b)* organized quarterly file audits *c)* was responsible for managing the sales team *d)* coordinated company projects *e)* developed monthly client reports

*c)* was responsible for managing the sales team

Which of the following is true of employment agencies? *a)* Employment agencies are companies that specialize in finding internships for college students. *b)* Employers, not job seekers, have to pay for the services of employment agencies. *c)* Employment agencies offer their services free of charge. *d)* Employers sometimes pay for the services of employment agencies, usually if qualified applicants are scarce. *e)* Employment agencies do not help job seekers gain temporary employment.

*d)* Employers sometimes pay for the services of employment agencies, usually if qualified applicants are scarce.

When organizing the information in a résumé, which of the following is true of a functional layout? *a)* It features a "Highlights" or "Summary" section that includes key points from the three conventional information groups: education, experience, and personal qualities. *b)* It is the most common strategy for organizing the information a "sum" *c)* It presents your education and work experience from the oldest to the most recent. *d)* It is particularly good for those who have had many jobs, have taken nontraditional career paths, or who are changing fields. *e)* It is particularly good for those who have progressed in an orderly and timely fashion through school and work.

*d)* It is particularly good for those who have had many jobs, have taken nontraditional career paths, or who are changing fields.

In the context of finding an employer, which of the following is true of career centers? *a)* Career centers primarily attract employers who are looking for experienced applicants for executive positions. *b)* Career centers tend to charge for their services. *c)* Career centers do not maintain databases on registrants' school records, "sum" and recommendations *d)* Most career centers have directories listing major companies with contact names and addresses. *e)* Very few schools have career centers.

*d)* Most career centers have directories listing major companies with contact names and addresses.

After completing his internship, Ivan decides to search for a job. He decides to begin his search by sending physical copies of his résumé to prospective employers. When describing in his résumé the duties he performed as an intern last summer, he should use: *a)* action-oriented, present tense verbs. *b)* action-oriented, future tense verbs. *c)* verbs in present continuous tense. *d)* action-oriented, past tense verbs. *e)* verbs in progressive future tense.

*d)* action-oriented, past tense verbs

Authorities who favor the inclusion of a statement of objective in a résumé reason that it: *a)* includes information that is not suggested by the remainder of the sum *b)* limits the applicant to a single position and eliminates consideration for other jobs that may be available. *c)* helps increase the overall length of the sum and gives it a more professional look. *d)* helps a recruiter see quickly where an applicant might fit into a company. *e)* provides a concise summary of the skills and qualifications of the candidate.

*d)* helps a recruiter see quickly where an applicant might fit into a company

When presenting your education in your résumé, you should: *a)* omit study-abroad experiences. *b)* include your GPA no matter how low it is. *c)* provide an explanation if your GPA is low (e.g., you worked 40-hours per week). *d)* emphasize grades, projects, honors, or special recognition. *e)* include details such as your age, religion, and political affiliation.

*d)* mphasize grades, projects, honors, or special recognition

Before appearing for an interview, you should: *a*) avoid wasting time on preparing answers or questions for the interviewer. *b)* dress in clothes that express your personality and style. *c)* avoid learning about the company so that you have plenty of questions to ask the interviewer. *d)* practice answers to common interview questions to help put yourself at ease. *e)* let your emotions flow so that the interviewer can see your true colors.

*d)* practice answers to common interview questions to help put yourself at ease

When writing cover messages, you can help your case by: *a)* using I-references as much as possible. *b)* avoiding the you-viewpoint. *c)* presenting your information using the we-viewpoint. *d)* presenting your facts in reader-viewpoint language. *e)* ordering information about yourself based on chronology, not the job requirements.

*d)* presenting your facts in reader-viewpoint language

In the context of writing a cover message, which of the following sentences is the best way to present your work experience? *a)* I have three years of experience as a sales manager during which I fulfilled various other duties. *b)* You will be pleased to know that I held the title of sales manager for three years. *c)* From 2003-2006, over a period of three years, I was employed as a sales manager by the same employer. *d)* I held a position as sales manager for three years. *e)* As a sales manager for three years, I supervised the work of 12 representatives covering a four-state area.

*e)* As a sales manager for three years, I supervised the work of 12 representatives covering a four-state area.

Gina has learned of a job opening for which she is qualified through an acquaintance who works at the hiring company. Which of the following is the best way for Gina to begin her cover letter? *a)* I've always wanted to work for this company, so I'm writing to apply for the position of bookkeeper. *b)* Since I have the necessary qualifications and experience for the job, I would like to work as the bookkeeper for your company. *c)* I would like to work as your bookkeeper. I have sufficient experience in the field, and I'm an efficient worker. *d)* I would like to apply for a position as a bookkeeper with your company; *e)* At the suggestion of Mr. Lloyd Davis of your staff, I am sending the following summary of my qualifications for work as your bookkeeper.

*e)* At the suggestion of Mr. Lloyd Davis of your staff, I am sending the following summary of my qualifications for work as your bookkeeper.

Which of the following questions would be asked as part of a behavioral interview? *a)* You have an excellent college record, but how does it translate into your being an efficient employee? *b)* Why do you think we should hire you for this job? *c)* Where do you see yourself five years from now? *d)* Are you comfortable working night shifts? *e)* How would you tackle a project with a deadline that you're sure you can't meet on your own?

*e)* How would you tackle a project with a deadline that you're sure you can't meet on your own?

Which of the following statements about cover messages is true? *a)* They should focus on what the employer can do for you. *b)* They should begin by requesting an action such as an interview. *c)* They should be provided only when there is an actual job opening. *d)* They should be included only at the employer's request. *e)* They should be audience-centered.

*e)* They should be audience-centered.

Which of the following statements about thank-you messages is true? *a)* They should be long enough to discuss the interview in detail. *b)* They should always be sent through mail. *c)* They should be sent if you have not heard anything a week after the interview. *d)* They are a common courtesy, but they have no impact on your ability to get a job. *e)* They should end with a goodwill note, such as a hopeful look to the next step in the negotiation process.

*e)* They should end with a goodwill note, such as a hopeful look to the next step in the negotiation process.

Rather showing that you developed one skill on one job and another skill on another job, you can use the ________, a strategy for organizing information on a résumé that groups related skills and is particularly good for those who have had many jobs. *a)* targeted layout *b)* reverse chronological organizational layout *c)* accomplishments layout *d)* combined layout *e)* functional layout

*e)* functional layout

If you are an interviewer, which of the following questions does the law permit you to ask? *a)* what religion do you practice? *b)* how old are you? *c)*do you plan to have children? *d)* are you married? *e)* how much are you expecting to get paid?

*e)* how much are you expecting to get paid?

Which of the following involves job seekers directly approaching potential employers by personal visit, mail, or email? *a)* job counseling *b)* job consulting *c)* headhunting *d)* sourcing *e)* prospecting

*e)* prospecting

Which of the following is considered appropriate to include in your résumé when listing personal information? *a)* race *b)* marital status *c)* religion *d)* gender *e)* social activities

*e)* social activities

Which section of a general cover letter matches a person's qualifications to the reader's needs? *a)* the introduction *b)* the conclusion *c)* the references *d)* the salutation *e)* the body

*e)* the body

Which of the following is the most common strategy for organizing the information in a résumé? *a)* the prioritized accomplishments layout *b)* the functional layout *c)* the achievements layout *d)* the skills layout *e)* the reverse chronological organizational layout

*e)* the reverse chronological organizational layout

*T/F* A functional or skills layout approach to organizing information in a résumé is particularly good for those who have progressed in an orderly and timely fashion through school and work.

False

*T/F* A résumé looks balanced and has the greatest appeal when the page has more white space than text.

False

*T/F* Because a prospecting (uninvited) cover message is not likely to have competition, it has little need to gain attention in its opening.

False

*T/F* For printed résumés, the ideal type size for headings should be at least 10 to 12 points.

False

*T/F* In a résumé, your name and contact information should be placed at the bottom of the page.

False

*T/F* Once you have acquired a job, you do not need to update your résumé until you start looking for another job.

False

*T/F* Only paid internships offer interns the opportunity to gain marketable skills.

False

*T/F* The information in résumés should always be grouped into three parts: "Education," "Experience," and "Skills" or "Interests."

False

*T/F* The projected job market is an internal factor that needs to be considered when identifying an appropriate job.

False

*T/F* Because the résumé is a listing of information, you should write it without the use of personal pronouns.

True

*T/F* Education is an internal factor that needs to be considered when identifying appropriate jobs.

True

*T/F* If you are seeking an internship or just beginning your career, one good possibility is the career center at your school.

True

*T/F* If you are still in your position and want to apply for a job, you should use simple present tense verbs for duties you currently perform.

True

*T/F* The indirect order is usually preferred over the direct order in presenting the information for negative messages like resignations.

True

*T/F* When creating the heading, your name should be larger and bolder than the rest of the document.

True

Selina has been interviewed by several companies and has received two job offers which she needs to decide on within the next few days. However, she is still waiting to hear back from the company she thinks would be the best fit. What type of message should she send to check on the status of her application with the company?

a follow-up message

If an interviewer asks you an illegal interview question, your response:

is up to you