Quiz CH1,2,9

Organizing

A manager who groups jobs into units is performing which of the following functions of management?

conceptual skills.

A manager who recognizes how various tasks within an organization interrelate and contribute toward achieving broad corporate goals is demonstrating strong

active listening.

Being involved in the process of listening, focusing closely on what others in the communication process are saying, and responding to the speaker by seeking clarification to unclear messages, when needed, is called

specialization

Businesses that use a __________ strategy focus on a narrow market segment or niche.

organizational systems shape employee behavior. organizational structures shape employee behavior. organizational processes shape employee behavior. organizational decisions shape employee behavior.

By focusing on organizational behavior, a business seeks to understand how

Giving all employees equal access to mentors Creating fair company policies and practices Giving all employees equal access to performance feedback Providing diversity training programs

Diversity management involves which of the following?

Financial and legal consequences could result.

If an organization's managers show bigotry or prejudice toward a group of employees, what are the potential consequences to the organization?

reciprocal mentoring.

Matching senior employees with diverse junior employees so that the employees can learn more about a different group in the workforce is a diversity management technique referred to as

determining the organization's desired future position and deciding the best way to achieve the desired outcome.

Planning is the process of

innovation.

Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product

scientific

The __________ method relies on systematic studies that identify and replicate results using a variety of methods, samples, and settings.

ensuring decisions by senior managers are in the best interests of the shareholders.

The board of directors in a public corporation is responsible for

people

The effective management of __________ is key to the creation of a competitive advantage as well as business strategy execution.

Separation

__________ diversity reflects differences in attitudes or values, especially with regard to group goals or processes.

Leading

When managers strive to motivate employees to work together toward the organization's goals, they are performing which of the following managerial functions?

Valuing harmony more than honesty

Which of the following best reflects low individualism?

Should I seek a promotion with a competing firm?

Which of the following questions could NOT be answered as a result of organizational behavior research findings?

Variety

__________ diversity exists within a group when there are differences in a certain type or category, including group members' expertise, knowledge, or functional background.

Write to impress as well as to express.

Which of the following is NOT suggested as a guideline to develop more effective writing skills?

Behavior in organizational settings varies across cultures.

Which of the following is a basic conclusion drawn from the current research about international management?

Ensuring that a piece of medical software is in compliance with HIPAA regulations

Which of the following is an example of a technical skill? Select all that apply.

Persuading an employee to take on additional work during a busy shift

Which of the following is an example of an interpersonal skill? Select all that apply.

Goals

Which of the following is an example of deep-level diversity?

Uncertainty avoidance

Which term refers to the degree of anxiety people feel in new situations?

Do not overprepare; look up information on the fly to keep the meeting fresh.

Which of the following is NOT recommended as a guideline to conduct more effective meetings in the workplace?

ethics.

Stereotypes are typically based on all of the following characteristics EXCEPT

workers prefer unambiguous situations.

Uncertainty avoidance refers to the extent to which

Automate as few jobs as possible

Walmart is famous for exemplifying the cost leadership strategy. Which of the following is Walmart likely NOT to do?

operational excellence.

Maximizing the efficiency of the manufacturing or product development process in order to minimize costs is referred to as

a manufacturing organization.

The AMD Co. makes computer chips that are installed in various computers. AMD is an example of