RELIAS - Preventing and De-escalating Crisis Situations
What behaviors might suggest that a client is likely concealing a weapon?
A client who frequently touches or guards an area of their body.
If a client becomes verbally abusive and calls you an offensive name, what is your BEST choice of action?
Be aware of how upset you may be feeling and either take a break, get support, or end the meeting
What method can you use to help establish good rapport with a client who has a history of violent behavior?
Be fully present in each session
In the context of violence prevention, if you notice a client has violated an agreed-upon boundary why is it important to address it, even if you do not feel threatened?
Boundary crossing is sometimes a precursor to more serious violations.
Which is one of the BEST ways to improve safety when setting up a meeting with clients?
Determine an appropriate meeting location and ensure environmental safety measures are in place.
While conducting a home visit, which step would improve your security?
Ensure an easy escape route is available.
At which stage of escalation should you begin de-escalation techniques with a client?
In stage one, when it is clear your client has become agitated
What concept states that in order to understand what someone is telling you, it is necessary for you to assume the person is being truthful, then imagine what could be true about it?
Miller's Law
What should you do if you feel that a client has threatened you in any way?
Notify others, including colleagues and management.
Which type of communication refers to the WAY you say something?
Paraverbal
Why is the practice of de-escalation so important?
To reduce a person's agitation and prevent violent incidents.
You work in a group home for men with substance use disorders and serious mental illnesses. One of the residents, Tony, becomes angry and tries to break into an unoccupied office with the intention of destroying property. What should you do?
Try to identify what Tony's needs are.
What is your BEST protective factor against potential violent behaviors by clients?
Work on building a good rapport with your clients
Which is a possible automatic physiological response to a stressful confrontation?
Your body floods with adrenaline to improve your ability to fight or flee.
Which type of communication refers to the WAY you say something?
paraverbal
True or False: Seclusion and restraints can be retraumatizing for some clients.
true
