Review Chapter Management3

98. Rinaldo is working on a financial analysis of a potential acquisition. It has taken three days of concentrated effort. Jeff stops by to ask for advice. Rinaldo says he can't break his concentration just then. Rinaldo is A. in a state of flux.

E. in the zone.

36. Which of the following is not an outcome likely to result from positive emotions?

E. loss of focus

39. Chris just finished a calculus test. Afterward, he walked all the way across campus without being aware of anything or anyone he passed. Chris is being

E.mindless.

67. _______ represents what individuals and organizations aspire to be when they are at their very best.

A. Virtuousness

88. Katie attended a party at her mother's office. She really didn't want to go and was not in a good mood. Her mother introduced Katie to her new assistant, Matthew. When Matthew said, "Hello," Katie repsonded, "Hi, Michael." Katie is acting in a(n) _____ manner.

A. attentive

34. Of the following, ______ is the most frequently experienced emotion.

A. love

94. Mary is happy to work in a company that fosters great relationships. In particular, Mary is impressed with the level of communication on the group and team level as well as throughout the organization. Overall, her company offers a(n)

A. positive climate.

97. Macallan Financial investment makes decisions based on financial research, interviewing managers and employees at companies under consideration, and assessing the _____ by examining annual rankings contained in independent sources such as and . These rankings measure communication, work-life balance, training and development, recognition for hard work and teamwork

A. potential for advancement

48. _____ is the characteristic of PsyCap that consists of persevering toward goals.

A.Hope

58. Self-efficacy is a component of

A.psychological capital.

63. Pete and Dana are working on a project together. They disagree on how to present the key concept of equality. Dana complains that Pete is dismissing her "feminist" position without consideration. Pete claims that Dana considers him a chauvinist. Wyatt, their supervisor, knows that both Pete and Dana are committed employees who support equality. He sits both of them down to work through the issues. This reflects _____ justice.

A.restorative

50. _____ is the characteristic of PsyCap that consists of having confidence.

B.Efficacy

32. Susan, a management major, is taking an overload of classes this term. On a team project in one of her classes, one of her teammates sees how busy she is and does the final proofreading of the team project for her. Susan is most likely feeling

B.gratitude.

47. Wanda sees a woman struggling with a small child and two bags of groceries. She stops and offers to carry the grocery bags to the woman's car. This is ______ behavior

B.prosocial

62. What are the three global values that are essential for promoting positive OB?

B.restorative justice, compassion, and temperance

81. ___________ is defined as belonging to and serving something that you believe is bigger than yourself.

C. Meaningfulness

87. Strategies to increase positive experiences include all of the following except

C. accept negative thoughts.

84. Whalin Seafood Co. made a corporate commitment to sustainability, modifying the ways in which they purchase products. Two years ago, Whalin made a corporate commitment to local sourcing and saw their profits increase. This is an example of

C. doing well and doing good.

92. A state of _____ exists when employees are physically, cognitively, and emotionally engaged in an activity or project.

C. flow

76. Which of the following is not a form of social support?

C. spending time discussing your vision

73. Which of the following statements is true?

C.Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance.

25. Which of the following actions does not foster employee positivity?

C.Focus only on providing positive feedback.

41. Which of the following statements about mindfulness is false?

C.Mindfulness requires less effort than letting our minds wander.

60. ____________ is defined as employees' perceptions of formal and informal organizational policies, practices,

C.Organizational climate

17. ____ is one characteristic that describes an organization with positive OB.

C.Positive deviance

33. Juan finished the special report for the vice president of marketing. He spent many extra hours compiling this report and knows it has excellent quality. _____ is the emotion Juan is most likely experiencing.

C.Pride

20. Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) __________ effect.

C.amplifying

54. Xavier has a degree in English. He wants to get a job in publishing, but knows he will have to start as an assistant or possibly a part-time employee. Xavier is both realistic and flexible. This is an example of

C.optimism.

30. Kerry's manager asks her to head up a team reviewing office protocols. Kerry is in a great mood, having received a substantial bonus last week. This indicates that _____ experiences lead us to be more responsive to positive information.

C.positive

23. The _______ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.

C.positivity

66. Organizational ______ is the host of procedures, policies, routines, and rules that organizations use to get things done.

C.practices

21. Prosocial behaviors are

Dipositive acts performed without expecting anything in return.

71. _____ is not one of the components of well-being.

E. Productivity

101. Why should you invest in PsyCap?

E. because you have the expectation of future returns or benefits

96. According to Barbara Fredrickson's theory, positive emotions

E. broaden your perspective and build on themselves.

83. Louis is a member of the marketing team on the Superb Mattress account. Recently, he has emerged as a team leader. His supervisor, Michele, is letting Louis make the final decision as to which campaigns are presented to the client. This provides Louis with

E. decision-making discretion.

68. Which of the following is not a component of virtuous leadership?

E. empowering others

56. ____ is the need to have a goal and the determination to achieve it.

C.Willpower

40. Reyna is meeting with her supervisor to discuss a project. Someone knocks on the door and walks in, saying, "I have a quick question." The supervisor keeps looking at Reyna and puts her hand up to stop the person who interrupted them. This behavior reflects

A.mindfulness.

79. John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided

B.informational support.

72. Flourishing represents the extent to which our lives contain PERMA—

B.positive emotions, engagement, relationships, meaning, and achievement.

59. A person should _____ in order to develop hope.

D.generate an important goal that is attainable yet challenging.

29. Which of the following is not one of the most frequently experienced positive emotions?

B.accomplishment

46. People with high levels of positive psychological capital tend to display

D.hope, efficacy, resilience, and optimism.

100. Some companies now allow employees to use noise-canceling headphones at work, thinking that it prevents distractions. Others companies disagree, noting that concentration goes down. These companies want to encourage

E. mindfulness

99. Amanda is preparing for Jerome's annual review. He is a solid employee—with strong analytical, computer and critical thinking skills. Jerome needs to work on his timeliness and communication skills. Amanda only discusses Jerome's shortcomings during the review, making this a(n)______ experience.

E. negative

27. Which of the following is not a key principle of conscious capitalism?

E. shareholder centrism

37. Which of the following is true about balancing positive and negative emotions?

E.Ideally, we should try to have more positive experiences than negative.

43. Dr. Beswick was writing questions for a test, but found herself listening to reggae music coming from an adjoining office, and thinking about her upcoming trip to the Caribbean. She is experiencing

E.attentional deficit.

38. While waiting to board an airplane, Mario had his earbuds on, listening to music while reading a text message. He missed his boarding group and could not find space to stow his luggage. Mario was being

E.mindless.

91. Which of the following is of virtuous leadership?

A. Virtuous leaders promote trust.

70. What is true about research on the relationship of virtuous leadership to organizational and individual employee performance?

B. Recent research in this area has shown a positive relationship between these variables

95. Steve has been doing his own taxes for years and recently ran into a problem. He has asked his friend Joanne, an accountant, to go through the financial details with him. Steve needs

B. instrumental support.

45. During a class lecture, Mike finds himself thinking about an argument he had last night with his girlfriend. Mike is displaying

B. rumination.

89. To have hope you need to have a goal and the determination to achieve it. This is called

B. willpower.

77. Jennifer recently accepted a position in the sales department of XYZ Corporation. She really wants to make a good impression and has been working hard. During a coffee break, her coworker, Maria tells Jennifer that the sales manager has been very impressed with Jennifer's attention to detail. Maria is performing _____ support.

C.esteem

55. Hope consists of

C.willpower and waypower.

53. Imelda's life is difficult right now. Her husband and she recently decided to divorce and she is now a single parent of two preteenagers. They are good kids, but it is difficult taking care of them and managing her full-time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting

E.resilience.

78. Jackson and Samuel both work for XYZ Company, in different departments. They discover a common interest in classic cars, and on weekends often meet up at car shows. They are probably providing _______ to each other.

E.social companionship

35. Which of the following is not an element of POB?

D. Employees are self-absorbed and anxious.

82. _____ creates positivity from situation factors.

C. Organization climate

85. When we get wrapped up in our own problems, we forget to take care of others. Several years ago, a movement called "Random Acts of Kindness" started. What does this reflect?

A. upward spirals of positivity

18. ______ is one characteristic that describes an organization without positive OB.

A.Single-minded focus on winning

22. When positive practices reduce the impact of negative events or stressors, a(n) _________ effect has occurred. A.buffering

A.buffering

64. Michele is concerned with the victims of Hurricane Simon, which has devastated her home state of Florida. She starts a fund to help the victims of this disaster. Michele is displaying

A.compassion.

80. Lee and Victor are good friends. Lee's laptop computer has become very slow and is not working correctly, and he goes to Victor and asks for help. Victor downloads some antimalware software onto Lee's computer, and its performance improves. Victor has provided

A.instrumental support.

42. Dr. Riley, a professor in the economics department, finds that if he keeps his door open, people tend to stop in to say hello. This interruption is distracting. So now Dr. Riley keeps his office door open only a crack during his office hours, asking visitors to knock before entering. This small change allows him to grade exams more quickly and accurately. This is an example of his increasing his

A.mindfulness.

49. Armando has a goal of earning a B in his statistics course, but currently his grade is a C-. Therefore, he decides to study more hours for the next test and even get involved in a study group. Armando is experiencing

A.resilience.

69. At the weekly staff meeting, Carrie is always criticizing one project manager or another. She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload. Carrie's employees dread and resent these meetings. To move forward, these employees need to learn

C.forgiveness.

19. _____ is a key input to positivity from person factors.

B.Mindfulness

75. _____ is the amount of perceived helpfulness derived from our relationships with others.

B.Social support

26. Cue Company's Research & Development team has developed a new malaria treatment, and the company anticipates large profits over the next five years. Cue will supply 15 percent of the drug free of charge to people in poor countries. In addition, the company will sponsor employee volunteer teams to help build medical clinics in identified areas, with no loss of vacation time or pay. What system is Cue Company practicing?

B.conscious capitalism

51. Javier's supervisor asks him to create a PowerPoint presentation for the next staff meeting based on a series of note cards he provided. Javier is experiencing ______ because he is proficient at PowerPoint.

B.efficacy

52. Ghandi stated, "If I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have had it at the beginning." What emotion does this represent?

B.efficacy

74. The concept of ________ is defined as a state of being completely involved in an activity for its own sake.

B.flow

65. Leanne is promoted to manager of XYX Furniture Store. George also applied for the position. He confronts Leanne, claiming that she is undeserving of the position and only got it because she was a woman. Leanne explains that she has 10 years of pervious experience in other stores. Leanne is exhibiting

C.temperance.

44. Which of the following situations does not reflect mindfulness?

D. Pat is biking to school when someone cuts her off and causes her to fall. She gets up and starts kicking her bicycle.

93. Your top signature strengths are curiosity, love of learning, and social intelligence. Which of the following careers would probably not be a good match for you?

D. accountant

86. Which of the following is not a benefit of positive emotions?

D. survival orientation

90. Wendy is running the weekly staff meeting at Janus Services. Brad, a coworker, is unprepared for the meeting and doesn't have the correct information for his department. He is increasingly rude and impatient, annoying the other staff members. Brad is exhibiting a lack of

D. temperance

61. ______ are abstract ideals that guide one's thinking and behavior across all situations.

D.Values

57. ____ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.

D.Waypower

28. Negative emotions

D.are limiting.

31. Eileen signed up for a photography class after having seen some spectacular wildlife art pictures done by a local artist. She is most likely experiencing

D.interest.

24. Mickey is a successful salesman at AHR Corp. In addition to his normal duties, Mickey has created a best practices manual for new salespeople to help ensure their success. This is an example of

D.positive deviance.