Ritz Credo Card

Service Value #2

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

Service Value #8

I have the opportunity to continuously learn and grow.

Service Value #9

I am involved in the planning of the work that affects me.

Service Value #7

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

3 Steps of Service

1. A warm and sincere greeting. Use the guest's name. 2. Anticipation and fulfillment of each guest's needs. 3. A fond farewell. Use the guest's name. 4. Ask if the guests needs anything else before departure.

Employee Promise Part 1

At the Ritz Carlton, our ladies and gentlemen are the most important resource in our service commitment to our guests.

Employee Promise Part 2

By applying the principles of trust, honesty, respect integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

Service Value #3

I am empowered to create unique, memorable and personal experiences for our guests.

Service Value #10

I am proud of my professional appearance, language, and behavior.

Service Value #12

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

Service Value #1

I build strong relationships and create Ritz Carlton guests for life.

Service Value #5

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

Service Value #6

I own and immediately resolve guest problems.

Service Value #11

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.

Service Value #4

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.

Employee Promise Part 3

The Ritz Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz Carlton Mystique is strengthened.

Credo

The Ritz Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. The Ritz Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.