Robbins Ch 18 quiz

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

Create a new vision to direct the change and strategies for achieving the vision.

Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering upgrading the technology currently being used at Fony's manufacturing facility, located in Guangdong, that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and will also allow for greater adherence to quality standards. Which of the following, if true, would most strengthen the argument that Fony Corp. should upgrade its technology?

Fony's main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries.

Which of the following statements is true regarding innovation in organizations?

Innovative organizations reward both successes and failures.

Which of the following statements is not true regarding organizational approaches to managing stress?

Managers should consider decreasing employee involvement in decision making because evidence clearly shows that decreases in employee empowerment reduce psychological strain.

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult to implement if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

coercion

An example of change in the nature of the workforce is an increase in ________.

cultural diversity

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

education and communication

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

organizational

During the dreaming step of appreciative inquiry, participants ________.

use information from the discovery phase to speculate on possible futures