Sales force

ABC Company has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Create a custom Lightning App with the action. Include the action in the Salesforce Mobile Navigation menu. Modify compact Case page layout to include the action. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Add the Salesforce Mobile and Lightning Experience action to the page layout.

Urban developers has service level agreements (SLA) that are routed to support queues. Cases that meet the 24hour SLA need to be automatically re assigned to the next tier queue. Which feature should be used to fulfill this requirement ? Case Escalation Rule Case Assignement Rule Auto Response Rule Einstein Case Routing

Case Assignement Rule

XYZ Company has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.Which feature should be used to fulfill this requirement? Einstein Case Routing Case assignment rule Case escalation rule Auto-response rule

Case assignment rule

XYZ Company offers amazing experiences for all of its employees. The employee engagement committee wants to post up restricting other employees from posting.What should the administrator create to meet this request? Chatter Stream Chatter Recommendations Chatter Broadcast Group Chatter Unlisted Group

Chatter Broadcast Group

XYZ Company wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.Which two tools should an administrator use to build this solution?Choose 2 answers Validation Rule Quick Action Approval Process Flow Builder

Approval Process Flow Builder

The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfill this request? Sharing settings Page Layout Assignment Component Visibility Record Type Assignment

Component Visibility

XYZ Company is partnering with a used shoe store and second-hand bicycle emporium. It has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? Configure a scheduled flow in flow Builder. Set up a scheduled process in Process Builder. Use a process to update the account when it is edited. Create a workflow rule with an outbound message.

Configure a scheduled flow in flow Builder.

Once an opportunity reaches the negotiation stage at XYZ Company, The Amount fields become required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount.How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes? Make the field required for all users. Create a formula field to fill in the field for managers. Assign the administrator profile to the managers. Configure a validation rule to meet the criteria.

Configure a validation rule to meet the criteria.

Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers Consultants Customers Communities Components

Consultants Components

ABC Company has enabled Data Protection and Privacy for its org.Which page layouts will have the Individual field available for tracking data privacy information? Account and User Case and Opportunity Individual, User, and Account Contact, Lead, and Person Account

Contact, Lead, and Person Account

The events manager at abc company has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history? Delete the lead and create a new contact and opportunity. Clone the lead and convert the cloned record to a contact. Convert the lead from the campaign member detail page. Add a contact from a campaign member detail page.

Convert the lead from the campaign member detail page.

XYZ Company wants to track shoe designs by-products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administration configure to meet this requirement? Create a Custom Object for shoe design. Configure a Custom Lookup Field for shoe design on the product object. Add a custom master detail field for shoe design on the Product Object. Use the Standard Object for designs.

Create a Custom Object for shoe design. Add a custom master detail field for shoe design on the Product Object.

ABC Company uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement? Make the field universally required. Create a Process Builder to set the field. Define an approval process for the child. Require the field on the record type.

Create a Process Builder to set the field.

At ABC Company, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the opportunity upon lead conversion.What action should the administrator take to satisfy the request? Create a custom field on the Opportunity and map the two fields. Create a workflow to update opportunity fields based on the lead. Configure the product categories picklist field on the product. Map the lead custom field to the product' product category field.

Create a custom field on the Opportunity and map the two fields.

The administrator at XYZ Company has a custom picklist field on Lead, which is missing on the Contact when leads are converted.Which two Items should the administrator do to make sure these values are populated?Choose 2 answers Create a custom picklist field on Contact. Set the picklist field to be required on the Lead object. Map the picklist field on the Lead to the Contact. Update the picklist value with a validation rule.

Create a custom picklist field on Contact. Map the picklist field on the Lead to the Contact.

The sales manager at Aashi Reality Consultants wants the sales users to have a quick way to view and edit the opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request ? Create a list view on the opportunity object and recommend users switch the view to Kanban to edit by drag and drop. Make a new sales dashboard and add a component that shows all opportunities that meet the criteria. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities. Enable sales console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

The sales manager at Aashi Reality Consultants wants the sales users to have a quick way to view and edit the opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request ? Create a custom report and schedule the sales users to recieve it each day as a reminder to update their opportunities. Enable sales console and show users how to open a tab for each opportunity in the pipeline that meets the requirements. Create a list view on the opportunity object and recommend users switch the view to kanban to edit by drag and drop. make a new sales dashboard and add a component that shows all opportunities that meet the criteria.

Create a custom report and schedule the sales users to recieve it each day as a reminder to update their opportunities.

Urban Developers provides a 1 Year warranty on all the panels it installs .Installation details , along with the warranty information , are captured on a custom object called installation. The installation record is created by the installer from the mobile app. Customers sometimes received a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty ? Use a formula as the default value of the warranty expiration date field. include the warranty expiration field on the mobile page layout. add a validation rule to ensure the expiration date field is populated. Create a formula field to display 1 year from the warranty purchased.

Create a formula field to display 1 year from the warranty purchased.

XYZ Company provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers soon receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.How should the administrator configure Salesforce to capture the expiration date of the warranty? Use a formula as the default value of the warranty Expiration Date field. Create a formula field to display 1 year from the warranty purchased. Add a validation rule to ensure the Expiration Date field is populated. Include the warranty Expiration Date field on the mobile page layout.

Create a formula field to display 1 year from the warranty purchased.

Marketing users at Max Foods should be able to view and edit converted leads .The administrator has assigned them a permission set with the view and edit converted leads permission. Which two ways can the marketing users now access converted leads for editing ? Find them in the global search results. Search the recent records component on the homepage. Utilize a list view where lead status equals qualified. use the data import wizard.

Find them in the global search results. Utilize a list view where lead status equals qualified.

ABC Company requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to Implement this request? Workflow Rule Flow Builder Quick Action Outbound Message

Flow Builder

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Workflow Rule Flow Builder Platform Event Process Builder

Flow Builder

XYZ Company is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? Geolocation Geofence Custom address External lookup

Geolocation

Max Foods has two different support teams with different case stages and data points they need to capture for resolution . How can an administrator configure this ? Set up one support process with the case stages from both teams so that everyone can use the same page layout. Make the data points collected required fields for their respective team to ensure they are filled inupon case closure. Create two support processes with different stages and page layouts to capture the necessary information. add the users for the support processes into two different queues to access the correct case types.

Create two support processes with different stages and page layouts to capture the necessary information.

An administrator at ABC Company has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Ip Address Restrictions Are Set On The Profile Or Globally For The Org. Enforce Login Ip Ranges On Every Request Must Be Selected To Enforce Ip Restrictions. Users can change their password to avoid login IP restrictions. Single sign-on will allow users to log in from anywhere.

Ip Address Restrictions Are Set On The Profile Or Globally For The Org. Enforce Login Ip Ranges On Every Request Must Be Selected To Enforce Ip Restrictions.

The administrator at Info New Technologies has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but is unable to because it is referenced by other functionalities. Which functionality is preventing the field type from being changed ? Formula Fields Record Types Visualforce JavaScript

JavaScript

Max Foods (MF) stores information about specific customers in Contacts and Information about shoes and accessories in a custom Merchandise Object. What should the MF administrator use to represent that Contacts can be interested in multiple pieces of Merchandise ? Lookup Filter Hierarchy Column Formula Field Junction Object

Junction Object

XYZ Company (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object. What should the CK administrator use to represent that contacts can be interested in multiple pieces of Merchandise? Hierarchy Column Lookup Field Junction Object Formula Field

Junction Object

The Call center manager in XYZ Company wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.What should an Administrator add to the dashboard to fulfill the request? Dashboard Filter Bucket column Dashboard component Combination Chart

Dashboard Filter

ABC Company has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads.What approach should an administrator take to meet this requirement? Set up Web-to-Lead form the interns use. Define a record type and assign it to the interns. Create a separate Lead Lightning App. Update the active Lead Assignment Rules.

Define a record type and assign it to the interns.

The Human resources department at ABC Company wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement? Uncheck grant access using Hierarchies. Define criteria-based sharing rules. Set the default external access to private. Configure an owner-based sharing rules

Define criteria-based sharing rules

Support agents at XYZ Company are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.How should an administrator meet this requirement? Create a custom object to capture popular case resolutions. Use an interview flow to capture Case details. Direct users to Global Search to look for similar cases. Configure Knowledge with articles and data categories.

Direct users to Global Search to look for similar cases.

The administrator at XYZ Company updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record.What should the administrator do to pull contact fields into the custom report? Create a new report type with Event as the primary object and Contact as a related object. Edit the custom Event report type and add fields related via lookup. Use a dashboard with filters to show Event and contact data as requested. Configure formula fields on Event to populate contact information.

Edit the custom Event report type and add fields related via lookup.

xyz Company occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and the company wants to maintain the historical accuracy of the record.What should the company use to track Contacts? Create a new Contact record for each agency. Enable Contacts to multiple Accounts. Use a partner community to track the Contacts. Create a Junction object to track many-to-many relationship

Enable Contacts to multiple Accounts.

The administrator at XYZ Company has created an approval process for time off requests.Which two automated actions are available to be added as part of the approval process? Choose 2 answers Chatter Post Field Update Autolaunched Flow Email Alert

Field Update Email Alert

An analytics user at XYZ Company needs Read, Create, and Edit access for objects and Should be restricted from deleting any records. What should the administrator do to meet this requirement? Give the user View all access and assign them to the highest role in the role hierarchy. Create and assign a custom profile with delete access removed for each object. Assign the standard System Administrator profile to the analytical user. Create and assign a permission set that includes Read, Create, and Edit access

Create and assign a custom profile with delete access removed for each object.

The Marketing team at XYZ Company uses campaigns to generate product interest. They want custom picklist values for the campaign members. Status field for each campaign they run. Currently, they ask the administrator to add or delete picklist values, but this is very time-consuming;Which two user permissions should allow the Marketing team to customize the campaign member status picklist values themselves? Choose two answers. Create and edit the Campaign member. Marketing user feature license. Customize application permission. Edit permission for campaigns.

Create and edit the Campaign member. Marketing user feature license

Xero Consultants has deployed my domain. The chief marketing officer wants to make sure that all of the salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings ? Set the login policy to require login from https://xc.my.salesforce.com. set the redirect policy to redirect with a warning to the same page within the domain. Set the login policy to prevent login from https://login.salesforce.com. set the direct policy to do not redirect

Set the login policy to require login from https://xc.my.salesforce.com

Which setting on a profile makes a tab hidden in the All app Launcher or visible in any app, but still allows a user to view records that would normally be found under this tab / Object Permission Tab settings org-wide defaults app permissions

Tab settings

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? The Dashboard Needs To Be Refreshed. The Running Dashboard User And Viewer Have Different Permissions. The report needs to be refreshed. The current user does not have access to the report folder.

The Dashboard Needs To Be Refreshed. The Running Dashboard User And Viewer Have Different Permissions.

What are three characteristics of a master-detail relationship? The Master Object Can Be A Standard Or Custom Object. Permissions for the detail record are set independently of the master. Each object can have up to five master-detail relationships. Roll-up Summaries Are Supported In Master-detail Relationships. The owner field on the detail records is the owner of the master record.

The Master Object Can Be A Standard Or Custom Object. Roll-up Summaries Are Supported In Master-detail Relationships. The owner field on the detail records is the owner of the master record.

An administrator at XYZ Company has a flow in production that is supposed to create new records.However, no new records are being created.What could the issue be? The flow is inactive. The flow is read only. The flow trigger is missing. The flow URL is deactivated.

The flow is inactive.

When users log in to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers The role IP address restrictions. The user's Two-Factor Authentication for API Logins permission. The user's profile login hours restrictions. The user's TwO-Factor Authentication for User Interface Logins permission.

The user's Two-Factor Authentication for API Logins permission. The user's profile login hours restrictions.

What are three settings an administrator should configure to make it easy for approvers to respond to approval requests?Choose 3 Answers. Update the organization's chatter setting to allow approvals. Enable the organization's Email approval response setting. Specify initial submission actions within the approval process. Add the Items to approve components to the approvers home page. Create a flow to automatically approve all records.

Update the organization's chatter setting to allow approvals. Enable the organization's Email approval response setting. Add the Items to approve components to the approvers home page.

The administrator has created new users for ten new employees at ABC Company .Why are these users unable to access the account object in the Salesforce org? Organization-wide defaults are set to private. Users' profile requires a sharing rule for accounts. Users' profile requires permission to the account object. Users' roles are low on the Role hierarchy.

Users' profile requires permission to the account object.

The marketing director at ABC Company has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Validation Rule Require Field Workflow Rule Lead Conversion

Validation Rule

xyz company has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine? Ensure the Market Segment field on the Lead is mapped to right field on Account. Ensure Account has a field that has the exact same name as the new Lead field. write a Validation Rule to ensure the Account has a value in that field. Write a record-triggered flow to copy the custom field from Lead to Account.

Write a record-triggered flow to copy the custom field from Lead to Account.

What data loss considerations should an administrator keep in mind when changing a custom field type from Text to picklist ? Choose 2 answers There will be no data loss with use of a global value set. assignment and escalation rules may be affected. auto updates will be made to visualforce references to prevent data loss. any list view based on the custom field is deleted.

assignment and escalation rules may be affected.

Urban Developers classifies its accounts as silver, gold or platinum level. When a new case is created for a silver or gold partner , it should go to the regular support Queue. When an account is platinum Level, it should automatically go to the priority support queue. What should the administrator use to achieve this ? Workflow rules assignment rules case rules escalation rules

assignment rules

At Utility Movers , there is a custom field on the lead named product category.management wants this information to be part of the opportunity upon lead conversion. what action should the administrator take to satisfy the request ? create a custom field on the opportunity and map the two fields. Configure the product categories picklist field on the product. create a workflow to update opportunity fields based on the lead Map the lead custom field to the product's product category field.

create a custom field on the opportunity and map the two fields.

At Utility Movers, there is a custom field on the lead named Product Ctegory , management wants this information to be opportunity upon lead conversion. what action should the administrator take to satisfy the request ? create a custom field on the opportunity and map the two fields. map the lead custom field to the product's product category field. create a workflow to update opportunity fields based on the lead. configure the product categories picklist field on the product.

create a custom field on the opportunity and map the two fields.

Urban Devlopers want it's sales reps to be aware when they are speaking with high profile customers. Which two options should be added to the Lightning Record Pages to achieve this ? custom component highlights panel actions and recommendations component visibility filter rich text area

custom component component visibility filter

A user at Xero Consultants is having trouble logging into salesforce.The user's login history shows that this person has log in multiple times and has been locked out of the organisation. Which two ways should the administrator help the user log into salesforce ? use the unlock button on the user's record detail page. Reset the password policies to allow the user to login Login in as the user to unlock the user and reset the password. reset password on the user's record detail page.

use the unlock button on the user's record detail page. reset password on the user's record detail page.

The administrator has created new users for ten new employees at Xero Consultants . why are these users unable to access the account object in the salesforce org ? users' profile requires a sharing rule for accounts. organisation wide defaults are set to private. users' roles are low on the role hierarchy. users' profile requires permission to the account object.

users' profile requires permission to the account object.

Info New Technologies has added a new custom text field called Market Segment on the lead Object. When a lead is converted , the new field is not getting copied to the account record. What should the administrator do to ensure the Market Segment field from a lead is copied to the converted Account record is routine ? Write a validation rule to ensure the account has a value in that field. ensure the market segment field on the lead is mapped to right field on account. write a record triggered flow to copy the custom field from lead to account. ensure account has a field that has the exact same name as the new lead field.

write a record triggered flow to copy the custom field from lead to account.

An Administrator at ABC Company wants an easier way to assign an agent capacity and skill set.Which feature should the administrator enable to meet this requirement? Knowledge Management. Omni-Channel Escalation Rules Territory Management

Omni-Channel

XYZ Company needs to be able to show different picklist values for sales and marketing users.Which two options will meet this requirement? Choose two answers One record type, two profiles, one picklist Two permission sets, one record type, one picklist One page layout, two record types, one picklist Two page layouts, one record type, two picklists

One page layout, two record types, one picklist. Two page layouts, one record type, two picklists

ABC Company has two sales teams, Sales team A and Sales team B.Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. Hierarchical sharing Use Manual sharing Criteria based sharing Owner based sharing

Owner based sharing

ABC Company wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.What options should the administrator adjust to fully restrict access? Record setting and search index. Permissions and tab visibility. App permissions and search terms. Page layouts and field- level security.

Page layouts and field- level security.

The administrator at abc company wants to send off client welcome tasks and a welcome email to the primary contact auto an opportunity is closed won. What automation tool best accomplishes this? Process Builder Outbound Message Validation Rule Approval Process

Process Builder

The marketing team at Max Foods uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run. Currently, they ask the administrator to add or delete picklist values, but this is very time-consuming. Which two user permissions should allow the Marketing team to customize the campaign member status picklist values themselves ? Create and Edit for campaign member Marketing user feature license Customize Application permission Edit permission for campaigns

Marketing user feature license Edit permission for campaigns

Max Foods is introducing a new shoe model and wants to advertise on TV, radio , print ,and social under the banner of new shoe campaign called new runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality ? Junction Object Parent Campaign Field Master Detail Relationship Lookup Relationship

Master Detail Relationship

XYZ Company is introducing a new shoe model and wants to advertise on TV, radio, print, and social media under the banner of a new brand called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.Which feature should the administrator use to implement this functionality? Junction object Parent campaign field Lookup relationship Master-detail relationship

Master-detail relationship

Executives at XYZ Company have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Create a new report folder with viewer access. Move the dashboard to the user's private folder. Move the dashboard reports to the view-only folder. Change the dashboard to be a dynamic dashboard.

Move the dashboard reports to the view-only folder. Change the dashboard to be a dynamic dashboard.

Xero Consultants wants to encourage employees to choose secure and appropriate passwords for the salesforce accounts. Which three passwords policies should an administrator configure ? Number of days until expiration passwords complexity requirements require use of passwords manager app prohibited password values maximum invalid login attempts

Number of days until expiration. passwords complexity requirements. maximum invalid login attempts.

The administrator at ABC Company has a screen flow that helps users create new leads. When the lead source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If the lead source is not "Search Engine", this picklist should be hidden .How should the administrator complete this requirement? Assign a decision element to direct the user to a second screen to hold a specific search engine only when a lead source is "Search Engine". Use an assignment element, one for when lead source is "Search Engine" and one for everything else. Create a picklist for a specific search engine, and set conditional visibility so that it is only shown when the lead source is "Search Engine". Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is "Search Engine"

Assign a decision element to direct the user to a second screen to hold a specific search engine only when a lead source is "Search Engine".

Urban Developers classifies it's accounts as Silver , Gold , or PlatinumLevel. When a new case is created for a silver or gold partner , it should go to the RegularSupport Queue. When an account is Platinum Level , it should automatically go to the Priority Support Queue. What should the administrator use to achieve that ? Assignment Rules Escalation Rules Case Rules Workflow rules

Assignment Rules

The support manager at XYZ Company wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? Auto-Response Rules Email Alerts Knowledge Articles Assignment Rules

Auto-Response Rules

Utility Movers introduced a new product and wants to track all associated cases that get logged .They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. what should an administrator do to satisfy this requirement ? Create an auto response rule and a public group Create a predefined case team and an assignment rule create a user based sharing rule and an ad-hoc case team Create a queue and a criteria based sharing rule.

Create a queue and a criteria based sharing rule.

ABC Company introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.What should an administrator do to satisfy this requirement? Create an auto-response rule and a public group. Create a queue and a criteria-based sharing rule. Create a predefined case team and an assignment rule. Create a user-based sharing rule and an ad-hoc case team

Create a queue and a criteria-based sharing rule.

ABC Company wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement? Create a separate PriceBook for reseller partners. Use a different Opportunity record type. Create separate reseller partner products. Add a Partner_Discount__c field to the Opportunity.

Create a separate PriceBook for reseller partners.

ABC Consultants wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement ? Add a Partner_Discount__c field to the opportunity. Use a different opportunity record type. Create a separate PriceBook for reseller partners. Build separate reseller partner products

Create a separate PriceBook for reseller partners.

The service manager at XYZ Company wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement? Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

Utility Movers has three separate lines of business .Each line has specific fields that must be displayed users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement ? create two record types , each with 3 page layouts. Create three record types , each with 2 page layouts. create six record types , each with 1 page layout. create one record type with six page layouts.

Create three record types , each with 2 page layouts.

Sales users at XYZ Company are requesting that the data in the Industry field on the Account object displays on the Opportunity p .Which type of field should an administrator create to accomplish this? Standard Account field Cross-object formula field Master-detail relationship field Lookup Field

Cross-object formula field

An administrator has been asked to change the data type of an auto number to text field. What should the administrator be aware of before changing the field? Existing field values will remain unchanged. Existing field values will be Converted. Existing field values will be deleted. Existing auto number field to Text is prevented

Existing field values will remain unchanged.

The administrator at ABC Company has created two objects: Containers c and Purchase_c. Management has requested that all container records display on purchase records in Salesforce.Which type of relationship between Containers_c and Purchase_c should satisfy the requirement? Rollup Summary Field Formula Field Master-Detail Field Lookup Field

Lookup Field

The administrator at Hybrid Associates has created two objects : Containers__c and Purchase__c . Management has requested that all container record display on purchase records in Salesforce. Which type of relationship between Containers__c and Purchase__c should satisfy the requirement ? Master-Detail Field Lookup Field Roll-up Summary Field Formula Field

Lookup Field

A sales user is trying to manage campaign members for an upcoming networking event. The user can view the campaign, but is unable to add new campaign members or update member statuses. How can an administrator troubleshoot this problem ? Make Sure the marketing user checkbox is checked on the user record page. Run a campaign report and update any member information via dataloader. Create a permission set to allowed the user to edit campaign members. Provide the user access to both leads and contacts to edit all members.

Make Sure the marketing user checkbox is checked on the user record page.

A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but cannot add new Campaign Members or update Member Statuses. How can an administrator troubleshoot this problem? Create a permission set to allow the user to edit Campaign Members Provide the user access to both Leads and Contacts to edit all Members. Make sure the Marketing User Checkbox is checked on the user record page. Run a Campaign report and update any Member information via Data Loader

Make sure the Marketing User Checkbox is checked on the user record page.

Sales reps at ABC Company have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? Make the field editable on page layouts. Create a custom field on Opportunity. Define a new Stage picklist value Configure Forecasting support

Make the field editable on page layouts.

An administrator at ABC Company needs to create customized pages for the Salesforce mobile app.Which two types of pages could an administrator build and customize using the Lightning App Builder?Choose 2 answers Record Page App Page User page Dashboard Page

Record Page App Page

A user at ABC Company is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.Which two ways should the administrator help the user log into Salesforce?Choose 2 answers Log in as the user to unlock the user and reset the password. Reset the password policies to allow the user to login. Reset password on the user's record detail page. Use the unlock button on the user's record detail page

Reset password on the user's record detail page. Use the unlock button on the user's record detail page

A user at XYZ Company is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? Resetting the password will change the user's password policy. Single sign-on users can reset their own passwords using the forgot password link. Resetting A Locked-out User's Password Automatically Unlocks The User's Account. After resetting a password, the user may be required to activate their device to successfully login to Salesforce

Resetting A Locked-out User's Password Automatically Unlocks The User's Account. After resetting a password, the user may be required to activate their device to successfully login to Salesforce

ABC Company is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation? Review which status choices are needed for each record type and create support processes for each that is necessary. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Reduce the number of case status values to five.

Review which status choices are needed for each record type and create support processes for each that is necessary.

The administrator at XYZ Company has been asked to change the work Item and Project Custom Object Relationship from a master-detail to a Lookup. Which Scenario Could prevent the administrator from fulfilling this requirement? Roll-Up summary field sexist on the master object. A junction object is required to support the lookup. The lookup field in all the records contains a value. The Look-Up field is required for Saving Records

Roll-Up summary field sexist on the master object.

The IT manager at ABC Company is doing an audit of the system's security.How should the administrator provide a summary of the org's security health? Change the Organization-Wide Default to private to restrict visibility. Turn on Event Monitoring to track user events. Download the last six months of user login data. Run a Health Check to identify vulnerabilities.

Run a Health Check to identify vulnerabilities.

The administrator at XYZ Company has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers Reactivate the appropriate Shoe Style values after the field type changes. Select the "Choose only one value "checkbox on the pick list field Back-up the Shoe Style values in existing records. Change the field type from a multi-select picklist field to a picklist field

Select the "Choose only one value "checkbox on the pick list field. Change the field type from a multi-select picklist field to a picklist field

ABC Company has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements? Validation rules that ensure that users are entering accurate sales stage information. Different page layouts that control the picklist values for the opportunity types. Public groups to limit record types and sales processes for opportunities. Separate record types and Sales processes for the different types of opportunities.

Separate record types and Sales processes for the different types of opportunities.

XYZ Company wants its reports to show a Fiscal Year that starts on February 1 and has 12 months.How should the administrator address this requirement? Set the Fiscal Year to Custom and the duration to 4 quarters. Set the Fiscal Year to Standard and the duration to 12 months. A Set the Fiscal Year to Custom and the starting month as February. Set the Fiscal Year to Standard and the starting month as February.

Set the Fiscal Year to Standard and the starting month as February.

An administrator at Info New Technologies has been asked to help the support team with report folders.They want a folder called support reports and two folders underneath called helpdesk and R&D.The support organisation uses public groups for support agents , R& D and Managers. Support Agents should be able to run helpdesk reports, but should not be able to view R&D reports . Support managers should be able to view and edit all reports. Which two ways should these folders be shared ? Share the R&D folder with support managers with edit access. Share the helpdesk folder with support agents with view access. share the support reports folder with support managers with edit access. share the support reports folder with support with support agents with view access.

Share the helpdesk folder with support agents with view access. share the support reports folder with support with support agents with view access.

XYZ Company has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account? Shipments should have a lookup to Account. Accounts should have a lookup to Shipments. Shipments should have a master-detail to Accounts. Accounts should have a master-detail to Shipments.

Shipments should have a lookup to Account.

Utility movers created a new job posting on the first of the month . It triggered a process scheduled action that will post to the department VP in 30 days. If the position is still open and the status is not equal to interviewing .On the 10Th applicant interviews, and the job posting status is updated to interviewing. What will happen to the chatter post in the situation ? the pending chatter post will be paused. The pending chatter post will be sent in 30 days the pending chatter post will be sent on the10th of the month. The pending chatter post will be canceled.

The pending chatter post will be canceled

Xero Consultants has a private sharing model for opportunities and uses opportunity teams. Criteria-based sharing rules sales rep at Xero consultants. Leaves the company and their user record is deactivated. The rep is later rehired in the same administrator activates the old user record. The user is added to the same default. Opportunity teams but is no longer able to see records the user worked upon before leaving the company . What is likely cause ? The stage of the opportunity records was changed to closed lost. Permission sets were removed when the user was deactivated. The record type of the opportunity records was changed The records were manually shared with the user

The records were manually shared with the user

The standard Lead Rating field has picklist values of hot , warm and cold. A list of new leads was imported without errors even through several records had the value of unrelated in the rating field. How were these records added without error ? The restricted picklist checkbox was unchecked. Field - level security was set to visible for all profiles. A Global picklist value set was used to populate the picklist. The add to all record types checkbox was selected.

The restricted picklist checkbox was unchecked.

ABC Company has a new flow that automatically sets field values when a new account is created. The flow is launched by a process but the flow is not working properly. What should the administrator do to identify the problem? Set up email logs and review the send error logs. Use the native debug feature in the Flow Builder. View the setup audit trail and review for errors. Review debug logs with the flow logging level

Use the native debug feature in the Flow Builder.

An administrator at Xero Consultants is creating a validation rule. Which two functions should the administrator use when creating a validation rule ? error condition formula Error message location Rule active date formula return type

error condition formula Error message location

an administrator is planning to use data loader to mas import new records to a custom object from a new API. What will the administrator need to do use the data loader ? append their security token at the end of their password login. reset their password and their security token. add a permission set that allows them to import date. use the data import tool to mass import custom object records.

reset their password and their security token.

the IT manager at Urban Devlopers is doing an audit of the system's security. How should the administrator provide a summary of the org's security health ? change the organisation wide default to private to restrict visibility. download the last six months of user login data turn on event monitoring to track user events. run health check to identify vulnerability.

run health check to identify vulnerability

Support Reps at Max Foods are reporting that when they try to close a case, the closed option in the case status picklist is missing . MF has asked administrator to find a solution. Why are the support reps unable to see the closed option in the specific picklist? The show closed statuses in Case status field checkbox is set to the default. the close case page layout must be used to close a case. the support process being used omits closed as a status choice. the case record type is missing closed as a picklist value.

the case record type is missing closed as a picklist value.