SCOM Chapter 13
Substantive conflict
focuses on group members' differing beliefs, attitudes, values, or ideas related to the purpose or task of the group (what the group is doing)
Team
task-oriented group in which members are especially loyal and dedicated to the task and other group members
Relational-oriented groups
groups that form to promote interpersonal connections and are more focused on quality interactions that contribute to the well-being of group members
Task-oriented groups
groups that form to solve a problem, promote a cause, or generate ideas or information
Secondary groups
groups with less frequent face-to-face interactions, less emotional and relational communication, and more task-related communication than primary groups
Performing
in this stage, group members work relatively smoothly toward the completion of a task or achievement of a purpose
Small Group Communication
interaction among 3 or more people who are connected through a common purpose, mutual influence, and a shared identity
Social cohesion
the attraction and liking among group members
Task cohesion
the commitment of group members to the purpose and activities of the group
Forming
the first stage of team development, in which group members begin to reduce uncertainty associated with new relationships and/or new tasks through initial interactions
Group socialization
the process of teaching and learning the norms, rules, and expectations associated with group interaction and group member behaviors
Group climate
the relatively enduring tone and quality of group interaction that is experiences similarly by group members
Storming
the second stage of development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it
Adjourning
the stage in which a group dissolves because it has completed its purpose or goal, support for the group no longer exists, or some other internal or external cause
Norming
the third stage of group development, in which members begin to settle into their roles, group cohesion grows, and norms develop
Interpersonal conflict
emerges from conflict between individual members of the group
Procedural conflict
emerges from disagreements or trouble with the mechanics of group operations (how things are being done/run)
Social knowledge
focuses on behavioral norms that guide interaction
Technical knowledge
focuses on skills and information needed to complete a task
5 Stages of small group development
forming, storming, norming, performing, adjourning
Interdependence
group members share a common purpose and a common fate
Primary groups
long-lasting groups that are formed based on relationships (i.e. family, friends, significant other)
Groupthink
negative group phenomenon characterized by a lack of critical evaluation of proposed ideas or courses of action that results from high levels of cohesion and/or high conformity pressures
Synergy
potential for gains in performance or heightened quality of interactions when complementary members or member characteristics are added to existing ones
