Section 3 - Psychology and Communication

172. The Hierarchy of Needs was proposed by which of the following Psychology researchers? a. Maslow b. Freud c. Erikson d. Skinner

a

174. According to Life's Eight Development Stages, Trust and Mistrust are most likely experienced: a. Shortly after birth b. The pre-teen years c. Middle age d. Old age

a

175. Classical conditioning is demonstrated in which of the following examples? a. A child starts crying upon mention of going to the doctor. b. A dog barks when seeing a stranger. c. A patient is startled when a medical assistant quickly opens a door without announcing his presence. d. A baby boy urinates every time his diaper is removed to be changed.

a

184. A patient that is using a psychological behavior to deal with negative emotions is said to be employing a: a. Defense mechanism b. Therapeutic use of self c. Behavioral modification d. Essential use of rationalization

a

185. A patient displays the following body language: Slumped shoulders, grimace, and stiff joints. What message is this patient sending? a. Anger b. Aloofness c. Empathy d. Depression

a

187. A patient has been coming to your office for many years. You know the patient and her family very well as they are all cared for by your office. The patient has invited you to her son's wedding. Which of the following would be the BEST response to this invitation? a. Decline the invitation but convey your best wishes. b. Decline the invitation stating that it is against office policy to socialize with patients. c. Accept the invitation but do not let anyone else in the office know that you are attending. d. Accept the invitation if others in your office were also invited.

a

190. A patient is becoming belligerent at the front desk due to a long wait. Which of the following would BEST handle the situation? a. Offer to reschedule the patient. b. Allow the patient to blow off steam by giving her time to vent her frustrations. c. Tell the patient that the doctor will be with her in 5 minutes. d. Tell the patient politely that you are not to be spoken to so rudely and she should return to her seat until the doctor is ready to see her.

a

192. When interviewing a potential employee, which of the following questions is legal and would give the interviewer the MOST USEFUL information? a. Tell me about a time when you had to use critical thinking skills to solve an issue that you were having on the job. b. Have you been in the medical field for a long time? c. Will your family obligations keep you from performing at your best? d. Do you feel that your morals will affect the way that you perform your assigned tasks?

a

198. The 5 stages of grief, according to Elizabeth Kubler Ross, come in the following order: a. Denial, Anger, Bargaining, Depression, Acceptance b. Anger, Bargaining, Denial, Acceptance, Depression c. Bargaining, Denial, Acceptance, Depression, Anger d. Acceptance, Denial, Anger, Bargaining, Depression

a

200. What is a phobia? a. Irrational fear of objects or situations b. Reaction to actual danger c. Obsessions d. Compulsion to do something

a

206. Which of the following is an anxiety about being in situations in which escape might be difficult? a. Agorphobia b. Phobia c. Panic disorder d. Obsessive-Compulsive disorder

a

207. When we justify our thoughts or actions whether it is right or wrong: a. Rationalization b. Sublimation c. Feedback d. Displacement

a

211. A nurse says to a patient "Just so I understand, you said that . . . ". This type of communication is: a. Restating b. Reflecting c. Focusing d. Probing

a

216. The body's reaction to stress is: a. Fight or flight b. Denial c. Anger d. Acceptance

a

219. A student plays video games instead of studying, justifying that further study would not do any good anyway. This defense mechanism is: a. Rationalization b. Sublimation c. Denial d. Displacement

a

176. B.F. Skinner is regarded as being the primary researcher for which learning method? a. Classical Conditioning b. Operant Conditioning c. Trial and Error d. Kinesthetic Learning Principle

b

177. Non-Verbal Communication is: a. Not the most utilized form of communication b. Uses facial expression and body language to send messages c. Most often used when sending messages over email or telephone d. An ineffective manner of communication

b

178. Which of the following scenarios provides an example of a medical assistant overcoming a barrier to communication? a. A medical assistant uses lecture as a means of explaining how to run a finger stick glucose test to an elderly patient. b. A medical assistant writes her directions to a patient that is hearing impaired. c. A medical assistant speaks loudly to a patient who speaks a non-English language. d. A medical assistant uses the terms, "micturate," and, "defecation," while talking with a minor.

b

180. Assuming that an elderly patient will have a difficult time understanding the directions for how to take medication is an example of: a. Prejudice b. Stereotyping c. Encoding d. Rationalization

b

182. What are the three necessary components of communication? a. Sender, Receiver, Feedback b. Sender, Message, Receiver c. Message, Feedback, Clarification d. Sender, Interpretation, Receiver

b

193. You have been assigned the task of writing a patient education pamphlet to instruct patients on how to correctly collect a 24-hour urine sample. Which of the following would be the BEST way to accomplish this task? a. Choose professional terminology (such as using "micturate" for urinate) so as to not offend patients. b. Choose terminology that patients would use in every day conversation. c. Suggest that someone more experienced should handle this task to avoid making a mistake which could harm patients. d. Suggest that the physician instruct patients on proper specimen techniques since she will be the one who orders the test.

b

194. When considering growth and psychological development, which of the following is TRUE? a. Growth and Development are considered to be evolving until the subject is around 20 yrs. old. b. Growth is considered to be evolving until the subject is around 20 yrs. old. Psychological development is ongoing throughout life. c. Psychological development often matures along the same timeframe as growth spurts. d. Growth and psychological development are independent of each other and have no influence on one another.

b

197. Which of the following is not considered nonverbal communication? a. Facial expressions b. Interjection c. Hand gestures d. Posture

b

204. An employee becomes angry with his boss. Instead of expressing his anger to the boss for fear of losing his job, the employee punches a wall. What defense mechanism is the employee exhibiting? a. Repression b. Displacement c. Intellectualization d. Rationalization

b

208. According to Sigmund Freud, a child can be fixated at this psychosexual stage if he or she becomes obsessed with control, perfection and cleanliness? a. Oral b. Anal c. Phallic d. Latency

b

209. Which of the following is not an effective communication strategy for the visually-impaired? a. Alerting the patient before touching him. b. Increase your tone so he can understand you better. c. Describe surroundings and locations of structures. d. Allowing the patient to touch instruments and things when appropriate.

b

210. According to Jean Piaget, once children acquire language, they are able to use symbols such as words or pictures to represent objects. Which stage of cognitive development is this? a. Sensorimotor b. Preoperational c. Concrete operational d. Formal operational

b

215. Holding a negative opinion or bias regarding a person because of the person's affiliation with a specific group: a. Projection b. Prejudice c. Persecute d. Prosecute

b

217. A baby rolls over and sits up. What is the stage of growth and development of this baby? a. 0-3 months b. 4-7 months c. 8-12 months d. 13-18 months

b

218. An example of a close-ended question is: a. "Tell me about yourself." b. "Do you have asthma in your family?" c. "What are you thinking about?" d. "What brings you to the clinic today?"

b

221. A hungry baby cried her eyes out until she was fed. According to Freud, which part of the psyche is responsible for this? a. Superego b. Id c. Ego d. All of the above

b

222. The patent says "I have many responsibilities in my life: my parents, my children, and my job." The medical assistant responds by saying "Of all the responsibilities you have pointed out, which is causing you the most stress?" What communication technique is the medical assistant using? a. Clarifying b. Focusing c. Reflecting d. Summarizing

b

225. According to Freud, which component of personality is in contact with reality? a. Id b. Ego c. Superego d. Alter ego

b

227. The shared patterns of behaviors and interactions learned through the process of socialization: a. Cult b. Culture c. Class d. Coalition

b

228. A patient who was diagnosed with lung cancer starts sucking his thumb and assumes a fetal position. What defense mechanism is he manifesting? a. Sublimation b. Regression c. Repression d. Denial

b

229. A teenager is mad because he doesn't want to eat vegetables. Because of this, she develops abdominal pain. This is an example of: a. Reaction formation b. Somatization c. Intellectualization d. Repression

b

171. Elizabeth Kubler Ross is known for developing the Stages of Grief. Which of the following is true of these stages? a. All patients will go through all five stages of grief. b. Each patient will go through the stages of grief in the same order, but not necessarily in the same amount of time. c. Each patient who goes through the grieving process will experience some or all of the Stages of Grief in varying amounts of time. d. The Stages of Grief are an antiquated method of psychology and are not recognized in current practice.

c

179. A patient who is displaying the defense mechanism of Compensation would: a. Refuse to hear unwanted information. b. Transfer feelings of negativity to someone else. c. Overemphasize behaviors which accommodate for perceived weaknesses. d. Place blame on others for personal actions or mistakes.

c

181. Which of the following questions is considered, "Open Ended,"? a. What time did you last take your medications? b. Are you feeling ok right now? c. Please describe your symptoms? d. What day are you available for a follow-up appointment?

c

183. Which of the following would be an inappropriate and potentially unlawful interview question? a. Where do you see yourself in 5 years? b. Do you have any commitments outside of work that would hinder your ability to be a high-performer? c. How do your children feel about your decision to work here? d. If you could pick any color, which would it be?

c

186. To assure that a medical assistant has understood what a patient has stated, which of the following scenarios would BEST verify understanding? a. Repeat what the patient said word for word. b. Repeat parts of what the patient has stated. c. Summarize what the patient stated asking questions where you are unclear. d. Ask the patient to repeat what he said.

c

188. A patient who refuses to believe a terminal diagnosis is exhibiting: a. Regression b. Mourning c. Denial d. Rationalization

c

189. Which Stage of Grief is exhibited in the following scenario: A patient has reported that after the loss of his spouse, he has been having difficulty sleeping and has been agitated. He doesn't have the motivation to complete day to day tasks. a. Denial b. Anger c. Depression d. Acceptance

c

195. When considering Sigmund Freud's Psychosexual Development theory, morals and values are found: a. with the Id b. with the Ego c. with the Superego d. None of the above.

c

199. In the U.S., the personal space used in public is: a. 1 to 4 feet b. 4 to 12 feet c. 12 to 15 feet d. Up to 2 feet

c

203. A belief that all members of a culture, subculture or group are the same: a. Prejudice b. Projection c. Stereotyping d. Maligning

c

205. When interviewing a patient, an effective technique that the medical assistant can use is: a. Rationalizing b. Stereotyping c. Clarifying d. Probing

c

213. A husband gets really angry at his wife but accuses her of being made at him. This defense mechanism is: a. Denial b. Splitting c. Projection d. Reaction formation

c

214. When dealing with a hearing- impaired patient, which of the following is NOT a recommended strategy? a. Eliminate as much background noise as possible. b. Touch the patient's arm or shoulder gently to get the patient's attention. c. Speak in a normal tone. d. Use visual aids as appropriate.

c

220. Which of the following is not considered verbal communication? a. Telephone call b. Radio advertisement c. Email correspondence d. Talking face-to-face

c

223. At what age group do bone and muscle mass start to decease and wrinkles appear? a. 20-30 b. 30-40 c. 40-50 d. 60-70

c

224. Which of the following is not a barrier to communication? a. Using medical terminology b. Giving advice c. Restating statements of the patient d. Leading questions

c

173. Which of the following scenarios accurately describes, "Self-Actualization?" a. Finding belongingness to a group b. Recognizing one's worth to society c. Feeling safe in one's environment d. Reaching one's full potential

d

191. Two medical assistants work very closely in their office. Over the past few weeks the atmosphere has become tense between the two of them. Arguments are becoming a daily occurrence and both MAs are starting to consider not going work just to avoid an altercation. Which of the following is true regarding this situation? a. Productivity in the office will suffer due to poor employee morale. b. The best way to solve this situation is to identify the problem and come up with a mutually acceptable solution. c. Stress or stress related medical conditions are some of the most common reasons why employees choose to call off. d. All of the above are correct.

d

196. Which of the following is the highest in Maslow's hierarchy of needs? a. Self-esteem b. Safety c. Social d. Self-actualization

d

201. Which of the following is not a barrier to communication? a. Embarrassment b. Stereotyping c. Withdrawal d. Acknowledgment

d

202. An employee hates her superior but instead of acting in accordance with her feelings, she overly cares for him and expresses a desire to retire with the company someday. What defense mechanism is the employee exhibiting? a. Denial b. Projection c. Sublimation d. Reaction Formation

d

212. Which of the following best describes Kubler-Ross's Stages of Grief? a. Denial is the first stage of grief that patients experience. b. All patients go through the same stages of grief. c. Depression is the last stage of grief that patients experience. d. Each dying patient and their family members have individual experiences.

d

226. At what stage of Erik Erickson's psychosocial development is achieving one's life goals while considering the welfare of future generations? a. Identity vs. Role Confusion b. Initiative vs. Guilt c. Ego integrity vs. Despair d. Generativity vs. Stagnation

d