Section 7 - Project Quality Management

d. maturity

PMI's OPM3 is an example of a _____ model or framework for helping organizations improve their processes and systems. a. Six Sigma b. quality c. benchmarking d. maturity

b. 20% of the events create 80% of the problems.

Pareto's law states that ______. a. 80% of the events create 80% of the problems. b. 20% of the events create 80% of the problems. c. 20% of the events cause 20% of the problems. d. Things that can go wrong will go wrong.

a. A measure of dispersion

What is standard deviation? a. A measure of dispersion b. A measure of central tendency c. The same as the control limit d. A measure of quality

b. Quality control

A Pareto diagram is a method of _____. a. Quality assessment b. Quality control c. Quality assurance d. Quality planning

a. quality planning

Ishikawa diagrams can be used for _____. a. quality planning b. quality control c. quality assessment d. quality assurance

d. improve thinking by forcing the team to look into the underlying reasons for events.

Cause-and-effect diagrams, such as Ishikawa or fishbone diagrams, can be used to ______. a. find blame for mistakes. b. run the quality control program. c. project the outcome of events into the future. d. improve thinking by forcing the team to look into the underlying reasons for events.

c. International Organization for Standardization

ISO stands for ______. a. International Organization for Specification b. International Operation for Specifications c. International Organization for Standardization d. None of the above

d. Find the cause because this means that the process is out of control.

If there are seven data points either above or below the mean, but still within the control limits, what should you do? a. Reject the product. b. Reinspect the product. c. Ignore it and continue to measure the process. d. Find the cause because this means that the process is out of control.

a. keeping the defect from happening.

Prevention means ______. a. keeping the defect from happening. b. keeping the defect from getting to the customer. c. keeping the process always on target, or mean. d. avoiding scope changes.

b. conformance to specifications.

Quality is ______. a. conformance to grade. b. conformance to specifications. c. conformance to the customer's desires. d. conformance to the project team's requirements.

d. 3.4

Six Sigma's target for perfection is the achievement of no more than ___ defects, errors, or mistakes per million opportunities. a. 9 b. 1 c. 6 d. 3.4

b. Nonrandom

The seven run rule states that if seven data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for ____ problems. a. Random b. Nonrandom c. Six Sigma d. Quality

d. gold plating

The team determines that the product would benefit from additions that are beyond the agreed-to specifications. This is an example of ______. a. scope change b. change order c. quality assessment d. gold plating

a. the highest level that the process should operate within.

The upper control limit defines ______. a. the highest level that the process should operate within. b. the highest specification limit that the customer wants. c. the standard deviation of the process. d. the variance of the process.

Customer Satisfaction Prevention over inspection Management responsibility Continuous Improvement

What are the 4 concepts in Quality Management Systems?

Category assigned that have a specific number of features assigned

What does "Grade" mean in quality management plan

Degree to which characteristics meet requirements

What does "Quality" mean in quality management plan

d. Improvement

What does the term kaizen mean? a. Minimize waste b. Do it right the first time c. Maximize value d. Improvement

The size of the cluster of measurements one would expect if the same procedures were repeated many times under the same conditions. A precise process is one where there is a small deviation from the norm

What is Precision

c. A structured procedure to ensure that the methods and standards agreed to are being followed.

What is a quality audit? a. A checklist for performing quality tests. b. The result of inspections. c. A structured procedure to ensure that the methods and standards agreed to are being followed. d. The result of prevention.

The closer a system's measurement is to the accepted value, the more accurate the system is.

What is accurate in Quality Management?

a. Unit testing, Integration testing, system testing, user acceptance testing

What is the preferred order for performing testing on IT projects? a. Unit testing, Integration testing, system testing, user acceptance testing b. Unit testing, system testing, integration testing, user acceptance testing c. Unit testing, system testing, user acceptance testing, integration testing d. Unit testing, integration testing, user acceptance testing, system testing

b. To ensure that the project will satisfy the needs for which it was undertaken

What is the purpose of project quality management? a. To produce the highest-quality products and services possible b. To ensure that the project will satisfy the needs for which it was undertaken c. To ensure that appropriate quality standards are met d. All of the above

c. A control chart

What tool can you use to determine whether a process is in control or out of control? a. A cause-and-effect diagram b. A control panel diagram c. A control chart d. A run chart

d. 3 sigmas from the mean

Which of the following represents 99.73% of the population? a. 2 sigmas from the mean b. 3 standard deviations from the median c. 2 standard deviations from the mode d. 3 sigmas from the mean

b. Grade is not the same as quality.

Which of the following statements is true? a. Grade means that the product is appropriately designed for the intended end use. b. Grade is not the same as quality. c. Grade means that the product is designed to the highest standard. d. Quality means that the product is appropriately designed for its intended use.

b. The project manager

Who is primarily responsible for the quality in a project? a. The engineering staff b. The project manager c. The individual employees d. The customer

It contains the acceptance criteria for project deliverables and sometimes includes the quality attributes.

Why is the Scope Statement important to Plan Quality Management

Assists with reading the WBS and defining technical information for WBS elements

Why is the WBS dictionary important to Plan Quality Management

It identifies the deliverables, work packages and the control accounts that are used to measure project performance. From this, you can determine what metrics to use to measure the quality of the deliverables.

Why is the WBS important to Plan Quality Management

b. Quality

___ is the degree to which a set of inherent characteristics fulfills requirements. a. Conformance to requirements b. Quality c. Fitness for use d. Reliability

a. Bench marking

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. a. Bench marking b. Quality audits c. Design of experiments d. Six Sigma

c. Deming Explain: The plan-do-check-act cycle is the basis for quality improvement as defined by Shewhart and modified by Deming.

____ is known for his work on quality control in Japan, and he developed the 14 Points for Management in his text Out of the Crisis. a. Juran b. Crosby c. Deming d. Ishikawa