Servant Leadership Ch. 10

33. Spears's 10 characteristics of a servant leader were derived from ______.

B. Greenleaf's original work on servant leadership

78. Martin completed the SLQ and scored in the low range on three factors and in the moderate range for the other factors. This means ______.

B. Martin is now aware of what he could work on if he wants to become a servant leader

79. Which of the following statements is true about servant leadership?

B. No consensus exists on a common theoretical framework for servant leadership.

39. A preexisting factor that influences servant leadership process is ______.

B. an antecedent condition of servant leadership

44. Greenleaf includes in his definition of servant leadership ______.

B. an emphasis on leaders first serving others

15. Leaders who do the right thing are applying which of Liden's servant leader behaviors?

B. behaving ethically

30. Our team feels a sense of unity and relatedness that helps us identify with the greater value of our organization because our leader's use of which characteristic of a servant leader?

B. building community

65. Ray was chosen by his boss to lead a team of coworkers during a companywide project. Ray spent a lot of time getting to know each of his individual team members and fostering intergroup relationships. Throughout the project, the people on Ray's team developed a deep sense of unity and relatedness to one another. Which characteristic of servant leadership best describes Ray's methods?

B. building community

12. My supervisor signed our company up for the annual "Day of Service" in our town. He encouraged all of us to volunteer with him instead of working at our company that day. He is using which servant leader behavior?

B. creating value for the community

9. Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own work to console one of his followers who was struggling with a personal issue unrelated to his work. He is using which servant leader behavior?

B. emotional healing

17. Servant leadership ______.

B. indirectly impacts society

73. Jackson's boss is Claire who is described as a servant leader. Claire is very skilled at using emotional healing which was exemplified when Claire ______.

B. insisted on taking a large share of Jackson's work when his mother died

48. Servant leadership has been called a paradox because ______.

B. it asks leaders to serve and influence others at the same time

6. The qualities and disposition of the leader describe ______.

B. leader attributes

2. Liden's servant leadership model is "trait-like" in that ______.

B. leader attributes are part of the antecedent conditions

59. Servant leadership works best when ______.

B. leaders are altruistic and have a strong motivation to help others

21. When leaders use good communication skills to understand and acknowledge followers' viewpoints they are using which characteristic of a servant leader?

B. listening

53. According to this leadership approach, leaders should be held accountable for failing to anticipate future trends and problems in the organization because leaders should possess foresight.

B. servant leadership

70. Helping followers to grow and succeed and creating value for the community are both behaviors most closely aligned with which type of leadership?

B. servant leadership

74. Ming's boss Benjamin enjoys empowering his followers. Benjamin's empowerment skill was best exemplified when he ______.

B. supported Ming in her proposal to work from home after her baby was born

43. Greenleaf began exploring how companies and organizations could better serve society after ______.

B. working his entire career at AT&T

35. Which statement is most correct about servant leadership?

C. There are several models that describe servant leadership.

18. Greenleaf credits his early formulation of servant leadership to ______.

C. a mythical story about a band of travelers

47. Servant leadership is ______.

C. both descriptive and prescriptive

29. My leader helped me advance my career by giving me additional opportunities to learn and expand my skills. He is using which characteristic of a servant leader?

C. commitment to the growth of people

20. One criticism of servant leadership is ______.

C. conceptualizing leader behaviors could be a cognitive ability

16. Which of the following is not an outcome of servant leadership?

C. follower conceptual ability

62. Under servant leadership, followers may become servant leaders themselves. This is an example of what?

C. follower performance and growth

57. Which of the following is not a servant leader behavior?

C. geniality

7. Individuals who find servant leadership a form of micromanagement ______.

C. lack one of the three antecedent conditions of servant leadership

80. The most likely motto of a servant leader would be ______.

C. put others first

10. Kim leads a team of graduate students in food science who discover a new food ingredient that tastes like salt but contains no artificial ingredients. Kim gives credit for the discovery to her graduate students. She is displaying what servant leader behavior?

C. putting followers first

14. Which leader behavior is the defining characteristic of Liden's servant leadership model?

C. putting followers first

64. What makes up the core of the servant leadership process?

C. servant leader behaviors

71. When servant leadership is practiced, organizational performance is positively affected because ______.

C. subordinates go beyond the basic requirements of their job duties

51. Which of the following is not a component of Spears's 10 characteristics of servant leaders?

C. sympathy

41. The clearinghouse and research center on servant leadership is now called ______.

C. the Greenleaf Center for Servant Leadership

67. Which of the following is not typically involved in servant leadership training?

C. visualization

19. Which of the following is a strength of servant leadership approach?

D. It frames leadership on the principles of followers first.

54. Under what conditions does servant leadership fail to have a positive impact on followers?

D. When subordinates don't want guidance from the leader.

49. The opposite of servant leadership is ______.

D. coercive leadership

26. My leader is a real visionary and helps us solve organizational problems in creative ways. She is using which characteristic of a servant leader?

D. conceptualization

66. Which three antecedent conditions have an impact on servant leadership?

D. context and culture, leader attributes, follower receptivity

58. In recent studies, servant leadership has been shown to increase all of the following except ______.

D. employee turnover

4. The people I am leading want me to use servant leadership. This is an example of ______.D.

D. follower receptivity

61. Which of the following is not an outcome of servant leadership?

D. leader empowerment

36. Which characteristics of servant leadership are found in all models of servant leadership described in the text?

D. none of these are consistent across all models

37. The purpose of Liden et al.'s research on servant leadership was to ______.

D. provide a framework for understanding servant leadership complexities

69. Servant leaders do all of the following except ______.

D. rely on followers to independently initiate growth

38. According to Liden et al., the three main components of the servant leadership model are ______.

D. servant leader behaviors, antecedent conditions, leadership outcomes

56. According to the 10 characteristics of servant leadership, stewardship is ______.

D. taking responsibility for the leadership role

50. According to Greenleaf, the best measure of servant leadership is ______.

D. whether followers are nurtured by the leader

52. Which of the following is true of antecedent conditions that have an impact on servant leadership?

A. Dimensions of culture will influence leadership.

68. What makes servant leadership similar to the skills approach and styles approaches of looking at leadership?

A. It focuses on leadership from the point of view of the leader.

1. Context and culture is ______.

A. an antecedent condition in servant leadership

5. Dimensions of culture related to how power is used in different societies is an example of which main component of Liden's servant leadership model?

A. antecedent conditions

8. Jasmine understands the complexities of all levels of her organization and successfully solves problems that meet the organization's mission. She is using which servant leader behavior?

A. conceptualizing

72. How does servant leadership differ from path-goal theory?

A. focuses on the behaviors leaders should exhibit to put followers first

11. My math teacher not only helps me solve difficult equations, but she also wrote me a great letter of recommendation for the college I want to attend that has a highly ranked math department. She is using which servant leader behavior?

A. helping followers grow and succeed

76. According to servant leadership, followers will realize their full capabilities when ______.

A. leaders nurture them, help them with personal goals, and give them control

60. One criticism of servant leadership is ______.

A. researchers have been unable to reach a consensus on a common definition

75. Asha is a regional vice president of a multinational beverage company. She is a servant leader, known for her ethical behaviors. Asha's ethical behavior was best exemplified when she ______.

A. was anonymously sent a competitor's recipe and immediately reported it to the competitor

42. The first papers about servant leadership were written by ______.

Greenleaf

34. Greenleaf's original writing about servant leadership is accepted as a leadership ______.

approach

45. Servant leaders communicate by ______ first.

listening

25. My leader gently but clearly convinces me to change. He is using which characteristic of a servant leader?

persuasion

24. I am attuned to my physical, social, and political environments and my impact on others. I am using which characteristic of a servant leader?

awarness

31. The servant leader characteristic in which the leader has vision and solves problems in creative ways is similar to the problem-solving competency in which leadership approach?

skills

46. Servant leadership is one of the only leadership models to incorporate ______.

social justice

32. Which researcher(s) identified the 10 characteristics of servant leaders?

spears

28. My leader takes careful responsibility for managing the resources of our organization. This is an example of which characteristic of a servant leader?

stewardship

22. My leader tries to appreciate what I am thinking and feeling in our interactions; he is using which characteristic of a servant leader?

empathy

13. I give my teaching assistants the freedom to set their own office hours and create grading rubrics for the assignments they independently grade. I am using which servant leader behavior?

empowering

27. My leader is great at predicting the future based on past experiences. He is using which characteristic of a servant leader?

foresight

23. When my leader shows she cares about my personal well-being she is using which characteristic of a servant leader?

healing

55. The concept that servant leaders care about the personal well-being of their followers is best expressed by which characteristic of servant leadership?

healing

3. Which is an antecedent condition?

Follower receptivity

40. Servant approach is about ______.

Service and Influence