Sigma Practice Questions 1
A process you are monitoring produces 150,000 customer transactions per year. your analysis indicates the percent non-conforming is 0.2%. What is the number of defective transaction?
300
A Process is operating at 6 Sigma A. We can expect 3.2 defects per million opportunities B. it has a yield of 99.997% C. We can expect 3.4 defects per million opportunities D. It has a yield of 99.9967%
A Process is operating at 6 Simga: A. We can expect 3.2 defects per million opportunities
A bar chart that depicts the frequencies of numerical or measurement data? A)Sample B) Histogram C) Check Sheet D )Process Map
A bar chart that depicts the frequencies of numerical or measurement data? Histogram
A company generates 12,000 orders per month. Each order has the possibility of 4 errors. Approxiately how many opportunities for defects are provided during the year? A. 1,000,000 B. 84,000 C. 144,000 D. 576,000
A company generates 12,000 orders per month. Each order has the possibility of 4 errors. Approxiately how many opportunities for defects are provided during the year? D. 576,000
A customer wants pizza. Which of the following is NOT a requirement, but instead is a NEED? A)) Timeliness B Taste C) Friendliness D_ None of the above
A customer wants pizza. Which of the following is NOT a requirement, but instead is a NEED? A)) Timeliness B Taste C) Friendliness D_ None of the above D= correct
A normal Distribution can best be described as: A. Bell-shaped, a variance of 1, the mean=median=mode B. Bell-shaped, symmetrical about the mean, a single mode C. Un-Symmetrical about the mean, a natural tolerance of three standard deviations, unimodal D. Symmetrical about the mean, bell-shaped, discrete data
A normal Distribution can best be described as: B. Bell-shaped, symmetrical about the mean, a single mode
A pictorial diagram showing possible causes (process inputs) for a given effect (process outputs) It is also referred to as the "Ishikawa diagram" or "fishbone diagram " A) Standard Deviation B) Cause and Effect Diagram C) Random Experiment D) Scatter Diagram
A pictorial diagram showing possible causes (process inputs) for a given effect (process outputs) It is also referred to as the "Ishikawa diagram" or "fishbone diagram " Cause and Effect Diagram
A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed:? Pareto chart Gantt chart Microsoft Project Check sheet
A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed:? Gantt Chart!
A process has a CP = 1 nd a Cpk = 1. Interpret these capability indices: A. The process is centered but not capable B. The process is not in control C. The process is not capable D. The Process is centered and capable
A process has a CP = 1 nd a Cpk = 1. Interpret these capability indices: D. The Process is centered and capable
A process has a mean of 10 and a standard deviation of 2. What is the tolerance of the process that exhibits the limits of normal variation? A. 5 to 15 B. 4 to 16 C. 2 to 8 D. 6 to 14
A process has a mean of 10 and a standard deviation of 2. What is the tolerance of the process that exhibits the limits of normal variation? D. 6 to 14
A process has the following X values (1,2,3,4,5) and Y values (2,4,6,8,10). What is the relationship between the two variables? A.Linear B.Negative C.Positive and Linear D. No correlation
A process has the following X values (1,2,3,4,5) and Y values (2,4,6,8,10). What is the relationship between the two variables? Positive and Linear
A process is in-control and stable. Describe the type of variation that exists in the process. A. Special Cause variation B. Natural Variation C. Out-the-ordinary varation D. Non-random variation
A process is in-control and stable. Describe the type of variation that exists in the process. B. Natural Variation
A process is out-of-control. Describe the type of variation that exists in the process. A. Random Variation B. Special Cause Variation C. Common Cause Variation D. Inherent Variation
A process is out-of-control. Describe the type of variation that exists in the process. B. Special Cause Variation
A process you are monitoring over time exhibits inherent variation. What strategy should you use to mange the process? A. Take immediate action to identify root causes of the common cause variation B. Increase the specification limits to ensure the process is capable C. Continually and gradually improve the stable process D. Stop the process, identify the causes, and eliminate them
A process you are monitoring over time exhibits inherent variation. What strategy should you use to mange the process? C. Continually and gradually improve the stable process
A process you are monitoring produces 150,000 customer transactions per year. your analysis indicates the percent non-conforming is 0.2%. What is the DPMO? A. 300 B. 1,800 C. 2,000 D. 20,000
A process you are monitoring produces 150,000 customer transactions per year. your analysis indicates the percent non-conforming is 0.2%. What is the DPMO? C. 2,000
A sequence of 3 operations has first pass yield (right first time) rates as follows: 93%, 87% and 92%. The first pass yield rate is: A) 72% B) 74% C) 99% D) 87%
A sequence of 3 operations has first pass yield (right first time) rates as follows: 93%, 87% and 92%. The first pass yield rate is: 74%
A six sigma capable process will have? A) Cp = 1.5, Cpk = 2.0 and DPMO = 3.4 B) Cp = 2.0, Cpk = 1.5 and DPMO = 6 C) Cp = 1.5 Cpk = 2.0 and DPMO = 6 D ) Cp = 2.0, Cpk = 1.5 and DPMO = 3.4
A six sigma capable process will have? Cp = 2.0, Cpk = 1.5 and DPMO = 3.4
A type of bar chart displaying the frequency of occurrence is called a _______________. A. X bar R Control Chart B. Pareto Chart C. Histogram D. Cumulative Frequency Graph
A type of bar chart displaying the frequency of occurrence is called a _______________. C. Histogram
According to Ishikawa, how many years does it take for a quality movement to become "a way of life" in an organization? A) 1-2 years B) 1-3 years C) 2-5 years D) 4 years
According to Ishikawa, how many years does it take for a quality movement to become "a way of life" in an organization? A) 1-2 years B) 1-3 years C) 2-5 years D) 4 years Answer= C
According to the lecture, which of the following tools can be described as the "workhorse" of DMAIC? A) Kano model B) CTQ tree C) House of quality D) Process map
According to the lecture, which of the following tools can be described as the "workhorse" of DMAIC? A) Kano model B) CTQ tree C) House of quality D) Process map D= correct
An attribute chart can be represented by all of the following EXCEPT: A. P Chart B. R Chart C. NP Chart D. C Chart
An attribute chart can be represented by all of the following EXCEPT: B. R Chart
An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance: A) Control Chart B) Six Sigma C )Benchmarking D )Cause and Effect Diagram
An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance Benchmarking
At the beginning of a Six Sigma project, who is responsible for identifying a high-impact, low-performing process in need of improvement? A) Project Champion B) Master Black Belt C) Quality Leader D) Management/Process management council
At the beginning of a Six Sigma project, who is responsible for identifying a high-impact, low-performing process in need of improvement? A) Project Champion B) Master Black Belt C) Quality Leader D) Management/Process management council D= Correct
Collecting the customer needs and converting them to rquirements is referred to as: A. Voice of the Process B. Voice of the Customer C. Requirements Manipulation D.
Collecting the customer needs and converting them to rquirements is referred to as: Voice of the Customer
A control limit ? A) Indicates the boundary of the bell curve in a normal distribution B) Indicates that a process event or measurement is likely to fall within that limit C) Indicates that a process event or measurement is likely to fall outside that limit D) Indicates the customer's desired upper or lower performance limits
Control Limit Indicates that a process event or measurement is likely to fall within that limit.
Dr. Genichi Taguchi's work included which of the following? A) Fishbone diagram B) Control charts C) Loss function D) PDCAcycle
Dr. Genichi Taguchi's work included which of the following? A) Fishbone diagram B) Control charts C) Loss function D) PDCA cycle C= Correct
Dr. Joseph Juran forwarded the concept of a quality trilogy consisting of planning, control, and improvement. He believed it was better to invest more time in planning so less time (and money) would be needed in control and improvement. This philosophy is similar to the Six Sigma concept of: A) Always listen to the customer B0 Nominal is best C) Quality through inspection D) Defect prevention
Dr. Joseph Juran forwarded the concept of a quality trilogy consisting of planning, control, and improvement. He believed it was better to invest more time in planning so less time (and money) would be needed in control and improvement. This philosophy is similar to the Six Sigma concept of: A) Always listen to the customer B0 Nominal is best C) Quality through inspection D) Defect prevention D= correct
Dr. Walter Shewhart is credited as being the first to discuss the idea that: A )Poor quality constitutes a financial loss to society B) Individuals are members of a system C) All forms of variation are not the same D )Quality is a product of error prevention
Dr. Walter Shewhart is credited as being the first to discuss the idea that: A )Poor quality constitutes a financial loss to society B) Individuals are members of a system C) All forms of variation are not the same D )Quality is a product of error prevention c= Correct
For a set of data, the average squared deviation from the mean, with a denominator of n-1? A) Sample Variance B) Normal Distribution C) Sample D ) Population
For a set of data, the average squared deviation from the mean, with a denominator of n-1? Sample Variance
High performance teams will probably experience which of the following: I. Forming II. Storming III. Performing IV. Re-Forming A I and III only B III only C I, II, and III only D All of the above
High performance teams will probably experience which of the following: I. Forming II. Storming III. Performing IV. Re-Forming A I and III only B III only C I, II, and III only D All of the above C= correct
If no correlation exists between two variables, then: A. As one variable changes, one cannot predict a value for the other variable B. As one variable increases, the other variable decreases C. As one variable decreases, the other variable decreases D. As one variable decreases, the other variable increases
If no correlation exists between two variables, then: A. As one variable changes, one cannot predict a value for the other variable
If the Z USL and Z LSL are calculated as 3.24 and 3.42 respectively waht is the percentage non-conformance? A. .0913% B. .00913% C. .0781% D. .00781%
If the Z USL and Z LSL are calculated as 3.24 and 3.42 respectively waht is the percentage non-conformance? A. .0913%
If the company is operating at 3 Sigma in the above example what is the percent conformance? A. 99.73% B. 99.97% C. 99.997% D. 68.26%
If the company is operating at 3 Sigma in the above example what is the percent conformance? A. 99.73%
If the number of data points given is 121, the number of class intervals for constructing a HIstogram would be calculated as: A. 10 B. 20 C. 11 D. 12
If the number of data points given is 121, the number of class intervals for constructing a HIstogram would be calculated as: C. 11
If the salary of professionals is inversely proportional to their age, it indicates ___________ relationship between the two variables? A. Positive B. Negative C. No Correlation D. Linear
If the salary of professionals is inversely proportional to their age, it indicates ___________ relationship between the two variables? B. Negative
In a normal distribution 68% of the data will occur within... A. +/- 2 standard deviations B. +/- 1 standard deviation C. +/- 3 standard deviations D. Outside the bell-shaped curve
In a normal distribution 68% of the data will occur within.... +/- 1 standard deviation
In the DMAIC methodology, root causes are determined during which phase? A ) Define B) Measure C) Analyze D) Improve E) Control
In the DMAIC methodology, root causes are determined during which phase? A ) Define B) Measure C) Analyze D) Improve E) Control Answer= C
In the House of Quality, the lower level/foundation is used to: A) List the actions your organization will take to satisfy your customers (known as the "hows") B) Compare your organization to the competition C) Rank the "hows" D) Make notes about customer "wants"
In the House of Quality, the lower level/foundation is used to: A) List the actions your organization will take to satisfy your customers (known as the "hows") B) Compare your organization to the competition C) Rank the "hows" D) Make notes about customer "wants" A= Correct
Indicate which are examples of variable data: 1)Length, 2)Weight, 3)Decision on a coin toss, 4)Dollars, 5)Days A. 1,3,4,5 B. 1,2,4 C. 1,2,4,5 D. 1,4,5
Indicate which are examples of variable data: 1)Length, 2)Weight, 3)Decision on a coin toss, 4)Dollars, 5)Days C. 1,2,4,5
Indicate which control char(s) is the most sensitive for measuring time as data A. np chart B. X bar R Chart C. p Chart D. Individuals and Moving Range
Indicate which control char(s) is the most sensitive for measuring time as data B. X bar R Chart
List the 3 key activities - in correct order - for determining if a proceess is normally distributed, in-control and capable of consistently meeting customer requirements. A. Construct a histogram, Prepare Control Charts, Calculate Capability Indices B. Construct a SIPOC, Prepare Control Charts, Calculate Cp and Cpk. C. Calculate the 3 measures of Central Tendency, Calculate Capability Indices, Prepare Control Charts D. Prepare CTQs, Construct Control Charts, Calculate Capability Indices
List the 3 key activities - in correct order - for determining if a proceess is normally distributed, in-control and capable of consistently meeting customer requirements. A. Construct a histogram, Prepare Control Charts, Calculate Capability Indices
List the following Sampling Plan steps in the correct sequence. 1) Decide who will collect the data, who will analyze it, and who will report the results. 2) Formulate a clear statement of the problem being addressed with the data. 3) List all of the important characteristics to be measured. 4) Select the best measurement technique for the desired data. 5) Define precisely what is to be measured with the data. A. 5,2,3,4,1 B. 2,5,3,4,1 C. 1,2,5,3,4 D. 5,1,2,4,3
List the following Sampling Plan steps in the correct sequence. 1) Decide who will collect the data, who will analyze it, and who will report the results. 2) Formulate a clear statement of the problem being addressed with the data. 3) List all of the important characteristics to be measured. 4) Select the best measurement technique for the desired data. 5) Define precisely what is to be measured with the data. B. 2,5,3,4,1
Measurement accuracy is attained when... A. Different people get the same result when measuring the same item or characteristic. B. The same person taking multiple measurements on the same item or characteristic gets the same results every time. C. The measured value has little deviation from the actual value. D. When the resolution of the measurement instrument can give at least 5 distinct values in the range being measured.
Measurement accuracy is attained when... The measured value has little deviation from the actual value.
Nicole enters a popular submarine sandwich shop to order a sandwich, a soft drink and potato chips. The process is as follows: Step 1. Wayne takes the order, cuts the bread, then passes it on to Ethan. Step 2. Ethan fills the sandwich with the specific items as described by Wayne's ticket and then passes it on to Melinda. Step 3. Melinda wraps the sandwich, hands Nicole an empty cup (for her soft drink), then passes the sandwich on to Bill, the cashier. Step 4. Bill throws the potato chips into a bag with the sandwich, then completes the money and order exchange. Who is not an internal customer? A Nicole B Melinda C Wayne D Ethan
Nicole enters a popular submarine sandwich shop to order a sandwich, a soft drink and potato chips. The process is as follows: Step 1. Wayne takes the order, cuts the bread, then passes it on to Ethan. Step 2. Ethan fills the sandwich with the specific items as described by Wayne's ticket and then passes it on to Melinda. Step 3. Melinda wraps the sandwich, hands Nicole an empty cup (for her soft drink), then passes the sandwich on to Bill, the cashier. Step 4. Bill throws the potato chips into a bag with the sandwich, then completes the money and order exchange. Who is not an internal customer? A) Nicole B) Melinda C) Wayne D) Ethan A= Correct
One of the hardest parts of creating a paradigm shift is ____________. A Thinking of a better way to do things B Getting old/current ideas out of our minds C Defining the word paradigm D Introducing the new idea(s)
One of the hardest parts of creating a paradigm shift is ____________. A Thinking of a better way to do things B Getting old/current ideas out of our minds C Defining the word paradigm D Introducing the new idea(s) B= Correct
One of the most common measures of variability in a data set or population A) Process capability B) Specification limits C) Mean D ) Standard Deviation
One of the most common measures of variability in a data set or population? Standard Deviation
Provides relationship between two variables, and provides a visual correlation coefficient? A) Scatter Diagram B) Cause and effect chart C ) Box plot D ) Trend line
Provides relationship between two variables, and provides a visual correlation coefficient? Cause and effect chart
SIPOC means? A) Suppliers, Inputs, Procedure, Outputs, Customers B) Simple, Inputs, Process, Outputs, Complex C)Simple, Inputs, Procedure, Outputs, Complex D) Suppliers, Inputs, Process, Outputs, Customers
SIPOC means? D) Suppliers, Inputs, Process, Outputs, Customers
Select 3 types of Analysis tools to identify root causes/data relationships commonly used in the Six Sigma methodology. A. Control Charts, Pareto Charts, Fish-Bone Diagrams B. Pareto Charts, Capability Indices, Control Charts C. Pareto Charts, Fish-Bone Diagrams, Scatter Plot Diagrams D. Scatter Plot Diagrams, Pareto Charts, Correlation
Select 3 types of Analysis tools to identify root causes/data relationships commonly used in the Six Sigma methodology. A. Control Charts, Pareto Charts, Fish-Bone Diagrams
Select the key attributes of successful Six Sigma programs. 1) Senior management commitment 2) High ROI projects 3) Projects with short durations 4) Proper funding 5) Well-trained staff 6) Properly scoped projects A. 1,3,5,6 B. 1,4,5,6 C. 1,5,6 D. 1,2,4,5,6
Select the key attributes of successful Six Sigma programs. 1) Senior management commitment 2) High ROI projects 3) Projects with short durations 4) Proper funding 5) Well-trained staff 6) Properly scoped projects D. 1,2,4,5,6
Six Sigma can best be defined as: A. A management methodology that uses only statistical tools to improve the customer experience. B. A customer-focused problem solving methodology that uses powerful statistical tools to reduce variation and improve processes. C. A management methodology that is primarily focused on achieving financial results. D. A customer-focused problem solving methodology used exclusively within the manufacturing sector
Six Sigma can best be defined as: B. A customer-focused problem solving methodology that uses powerful statistical tools to reduce variation and improve processes.
Six sigma black belt responsibilities include all of the following, except: A) Selecting projects for execution by green belts B) Mentoring green belts C) Training organisation staff in six sigma techniques and team work D ) Planning the sales and marketing strategy
Six sigma black belt responsibilities include all of the following, except: Planning the sales and marketing strategy
The Cp and Cpk values both turn out to be 1.9. What does this indicate? A. Process is capable B. Process is capable but not centered C. Process is highly capable and centered D. Process is not capable
The Cp and Cpk values both turn out to be 1.9. What does this indicate? C. Process is highly capable and centered
The Project Champion defines the project boundaries, indicating what work will and will not be included in the project. These boundaries are known as the: A) Problem statement B) Business case C) Project charter D) Project scope
The Project Champion defines the project boundaries, indicating what work will and will not be included in the project. These boundaries are known as the: A) Problem statement B) Business case C) Project charter D) Project scope C= Correct
The Risk Priority Number (RPN) in an FMEA exercise is derived from... A. severity x occurrence x risk B. severity x risk x detection C. occurrence x detection x control D. severity x occurrence x detection
The Risk Priority Number (RPN) in an FMEA exercise is derived from... D. severity x occurrence x detection
The Variance for an equipment installation is 36 square minutes. What is the Standard Deviation? A. 72 minutes B. 18 minutes C. 6 minutes D. Need to know the mean to compute
The Variance for an equipment installation is 36 square minutes. What is the Standard Deviation? 6 minutes D.
The Voice of the Customer is ? A) The number of errors in the process B) A control chart with control limits C )The department's output target D )The customer's specification limits
The Voice of the Customer is ? The customer's specification limits
The X Bar R Chart uses two control charts to monitor a process. What are they? A. Mean and Standard Deviation B. Mean and Range C. Mean and Variance D. Grand Average and Variance
The X Bar R Chart uses two control charts to monitor a process. What are they? B. Mean and Range
The control chart most commonly used for between and within subgroup variation is the: A.X Bar and R Chart B.X Bar and the Standard Deviation Chart C.X Bar and the Variance Chart D. X Bar and Mean Chart
The control chart most commonly used for between and within subgroup variation is the: A.X Bar and R Chart
The following are indicators of out of control conditions on a control chart, except: A) Six consecutive points, increasing or decreasing B) Fourteen consecutive points that alternate up and down C) Two points in zone c above the mean, followed by two points in zone b below the mean D) One or more points outside the control limits
The following are indicators of out of control conditions on a control chart, except: Two points in zone c above the mean, followed by two points in zone b below the mean
The histogram you have constructed is skewed to the left. What should you do? A. Consult with your legal department B. Develop the appropriate control chart C. It is still a normal distribution D. Stop the process and bring it back into control
The histogram you have constructed is skewed to the left. What should you do? B. Develop the appropriate control chart
The middle value of a data set when the values are arranged in either ascending or descending order A) Median B) Mode C) Mean D) Discrete Data
The middle value of a data set when the values are arranged in either ascending or descending order? Median
The number of data points for a sample is 100. Indicate the approximate number of classes one needs to use for grouped data? A. 10 B. 5 C. 20 D. 100
The number of data points for a sample is 100. Indicate the approximate number of classes one needs to use for grouped data? A. 10
The objective of Design of Experiments (DOE) is to Map all process steps and determine their average duration: ? A) Map all process steps and determine their average duration B) Establish optimal process performance by finding the right settings for key process input variables C ) Establish the best graphing method to illustrate process performance D) Determine the mean and standard deviation of a population
The objective of Design of Experiments (DOE) is to Map all process steps and determine their average duration:? Establish the best graphing method to illustrate process performance
The primary goals of Six Sigma are to improve: A) Effectiveness and efficiency B) Customer retention and employee retention C) Defect rate and profitability D) Knowledge transfer and cycle time E ) Productivity and workmanship
The primary goals of Six Sigma are to improve: A) Effectiveness and efficiency B) Customer retention and employee retention C) Defect rate and profitability D) Knowledge transfer and cycle time E) Productivity and workmanship Answer= A
The project charter is best described as: A) A code of conduct and procedures that prevent wrongdoing. B) An unwritten set of commandments advocated by the Project Champion. C) A slogan, motto, or credo adopted by the team at the beginning of a project. D) A collection of documents that provide purpose and motivation.
The project charter is best described as: A) A code of conduct and procedures that prevent wrongdoing. B) An unwritten set of commandments advocated by the Project Champion. C) A slogan, motto, or credo adopted by the team at the beginning of a project. D) A collection of documents that provide purpose and motivation. D= Correct
The purpose of process mapping is to help team members and others within the process to understand the: A Meaning of the VOC B Six Sigma level of performance C Process
The purpose of process mapping is to help team members and others within the process to understand the: A Meaning of the VOC B Six Sigma level of performance C Process C= correct
The role of the Master Black Belt is most similar to that of a: A) Dictator B) Coach C) Student D) Project Manager
The role of the Master Black Belt is most similar to that of a: A) Dictator B) Coach C) Student D) Project Manager Answer- B
The section of the project charter that describes the gap between the current state and the desired state is the: A) Business case B) SWOTanalysis C) Problem statement D) Project scope
The section of the project charter that describes the gap between the current state and the desired state is the: A) Business case B) SWOTanalysis C) Problem statement D) Project scope C= Correct
The term Design of Experiments was coined by: A. Taguchi B. Deming C. Feigenbaum D. Crosby
The term Design of Experiments was coined by: A. Taguchi
These provide support, resources and remove roadblocks. They have more in-depth understanding of the methods - measurements and interpretations of process measurements. They are referred to as: A. Champions B. Master Black Belts C. Steering Committee D. Process Owners
These provide support, resources and remove roadblocks. They have more in-depth understanding of the methods - measurements and interpretations of process measurements. They are referred to as: A. Champions
Unlike other quality improvement philosophies, Six Sigma is comprised of three key elements: A) Strategy, competition, and evolution B) Technology, evolution, and customer focus C) Strategy, tactics, and culture D) Tools, techniques, and quality circles
Unlike other quality improvement philosophies, Six Sigma is comprised of three key elements: A) Strategy, competition, and evolution B) Technology, evolution, and customer focus C) Strategy, tactics, and culture D) Tools, techniques, and quality circles Answer= C
W. Edwards Deming was most critical of the performance of which of the following? A) Management B) Line workers C) Black belts D) None of the above
W. Edwards Deming was most critical of the performance of which of the following? A) Management B) Line workers C) Black belts D) None of the above A- correct
What are advantages of customer observation in regard to gathering customer data? I. Unfiltered data II. The halo effect III. Direct information A) I and III only B) II and III only C) I, II, and III D) None of the above
What are advantages of customer observation in regard to gathering customer data? I. Unfiltered data II. The halo effect III. Direct information A) I and III only B) II and III only C) I, II, and III D) None of the above A= correct
What are the 3 key attributes of Six Sigma that best summarize why it is a compelling methodology for reducing variation and improving processes in the mind of Senior Management? A. Data Driven, Creative, Streamlined B. Customer Focused, Data Driven, ROI Oriented C. Customer Focused, Statistical Emphasis, Conformity - Driven D. Data Driven, Methodical, ROI Oriented
What are the 3 key attributes of Six Sigma that best summarize why it is a compelling methodology for reducing variation and improving processes in the mind of Senior Management? B. Customer Focused, Data Driven, ROI Oriented
What can you say about Control Limits and Specification Limits? A. There is no difference between the terms; both are used to indicate if a process is in control B. Control Limits are set by the customers; Specification Limits are derived by the process C. Control Limits are derived by the process; Specification Limits are set by the customer D. Control Limits are typically 3 standard deviations from the mean; Specification Limits are typically 3 standard deviations from the target
What can you say about Control Limits and Specification Limits? C. Control Limits are derived by the process; Specification Limits are set by the customer
What is House of Quality? A A tool to translate what the customer wants into products or services that meet the customer wants. B A conflict resolution process used to settle disputes between customer requirements and the design specs. C A statistical technique that compares the cost of customer requirements to the projected budget. D A lean engineering tool that looks for ways to improve quality without increasing development time.
What is House of Quality? A) A tool to translate what the customer wants into products or services that meet the customer wants. B) A conflict resolution process used to settle disputes between customer requirements and the design specs. C) A statistical technique that compares the cost of customer requirements to the projected budget. D) A lean engineering tool that looks for ways to improve quality without increasing development time. A= Correct
What is a disadvantage of market research as a method of gathering customer data? A) It is hard to read between the lines B) Purchasing market research can be expensive C) Data might not be timely D) All of the above
What is a disadvantage of market research as a method of gathering customer data? A) It is hard to read between the lines B) Purchasing market research can be expensive C) Data might not be timely D) All of the above D= Correct
What is an advantage of focus groups as a method of gathering data about customers? A) You can read body language B) The halo effect C) The devil effect D) None of the above
What is an advantage of focus groups as a method of gathering data about customers? A) You can read body language B) The halo effect C) The devil effect D) None of the above A= Correct
What is the physical manifestation of values and beliefs? A) Employee handbook B) Infras structure C) Behaviors D) All of the above
What is the physical manifestation of values and beliefs? A) Employee handbook B) Infras structure C) Behaviors D) All of the above C= Correct
When completing the competitive section of the House of Quality, the competitive ranking is based primarily on: A The project team's consensus B The project team's research C The customer's perspective D Industry studies
When completing the competitive section of the House of Quality, the competitive ranking is based primarily on: A The project team's consensus B The project team's research C The customer's perspective D Industry studies C= correct
When the mean of the process is outside the customer specification limits the value of Cpk will be: A) 2.0 B) 0.5 C) 1.0 D) Negative
When the mean of the process is outside the customer specification limits the value of Cpk will be: Negative
Which Role is not traditionally performed by a Green Belt? A. Data Gathering B. Analysis C. Lead Small Projects D. Coach and mentor other Six Sigma Practitioners
Which Role is not traditionally performed by a Green Belt? Coach and mentor other Six Sigma Practitioners
Which Steps should you take when you notice special causes in a control chart? A. Do nothing B. Continue taking data measurements to confirm your belief C. Stop and identify the Special Causes D. Stop, identify the special Causes and eliminate them
Which Steps should you take when you notice special causes in a control chart? D. Stop, identify the special Causes and eliminate them
Which item below most naturally follows the development of a SIPOC diagram? A. A Process Map B. Voice of the Customer C. Critical-to-Quality Requirements D. Project Charter
Which item below most naturally follows the development of a SIPOC diagram? C. Critical-to-Quality Requirements
Which of the following Six Sigma tools illustrates the dynamic impact of customer needs on customer satisfaction? A) Pareto chart B) Affinity diagram C) Kano model D )PERT
Which of the following Six Sigma tools illustrates the dynamic impact of customer needs on customer satisfaction? A) Pareto chart B) Affinity diagram C) Kano model D )PERT C= correct
Which of the following characteristics describe the philosophy of Six Sigma? I. Results-oriented II. No data required III. Continuous improvement IV. Management involvement V. Quality through inspection A I, II, and III only B I, III, and IV only C I,IV,andVonly D II, III, and IV only E II,IV,andVonly
Which of the following characteristics describe the philosophy of Six Sigma? I. Results-oriented II. No data required III. Continuous improvement IV. Management involvement V. Quality through inspection A I, II, and III only B I, III, and IV only C I,IV,andVonly D II, III, and IV only E II,IV,andVonly B- Correct
Which of the following companies enhanced Six Sigma by developing a Six Sigma culture in which all employees received Six Sigma training? A) Motorola B) Texas Instruments C) Allied Signal D) General Electric
Which of the following companies enhanced Six Sigma by developing a Six Sigma culture in which all employees received Six Sigma training? A) Motorola B) Texas Instruments C) Allied Signal D) General Electric D= Correct
Which of the following companies was the first to enhance Six Sigma by using it to address strategic business objectives? A) Motorola B) Texas Instruments C) Allied Signal D) General Electric
Which of the following companies was the first to enhance Six Sigma by using it to address strategic business objectives? A) Motorola B) Texas Instruments C) Allied Signal D) General Electric Answer= C
Which of the following is the best example of a project goal statement? A ) Improve changeover times before December 1. B) Reduce defects from Machine X by 50% before June 30. C) Reduce DPMO by 75% at Call Center 1. D) Increase net profit in Division B by the 4th quarter.
Which of the following is the best example of a project goal statement? A ) Improve changeover times before December 1. B) Reduce defects from Machine X by 50% before June 30. C) Reduce DPMO by 75% at Call Center 1. D) Increase net profit in Division B by the 4th quarter. Answer= B
Which of the following modes of thinking is best suited for transforming a traditional organization into a Six Sigma enterprise? A Intuitive thinking B Charismatic thinking C Process thinking D Counter-intuitive thinking
Which of the following modes of thinking is best suited for transforming a traditional organization into a Six Sigma enterprise? A Intuitive thinking B Charismatic thinking C Process thinking D Counter-intuitive thinking D= Correct
Which of the following statements about the DMAIC methodology is true? A) Teams tend to spend too much time in the Analyze phase and then rush through the Improve phase. B) Team members gather baseline performance measurements during the Control phase. C) DMAIC addresses the improvement of an already established process. D) Any one phase of DMAIC can be skipped in favor of spending more time in other, more relevant phases.
Which of the following statements about the DMAIC methodology is true? A) Teams tend to spend too much time in the Analyze phase and then rush through the Improve phase. B) Team members gather baseline performance measurements during the Control phase. C) DMAIC addresses the improvement of an already established process. D) Any one phase of DMAIC can be skipped in favor of spending more time in other, more relevant phases. C= Correct
Which of the following statements regarding Six Sigma team leadership is true? A) A Black Belt leads the team through the DMAIC methodology. B) A Green Belt is a full-time team lead. C) A Black Belt typically creates the project charter. D) A Green Belt leads at least four projects per year.
Which of the following statements regarding Six Sigma team leadership is true? A) A Black Belt leads the team through the DMAIC methodology. B) A Green Belt is a full-time team lead. C) A Black Belt typically creates the project charter. D) A Green Belt leads at least four projects per year. A= Correct
Which one of the characteristics below does not reflect common cause variation: A. Trend B. In-Control C. Predictable D. Stable
Which one of the characteristics below does not reflect common cause variation: A. Trend
Who is responsible for creating and confirming the project charter? A) Project Champion B) Master Black Belt C) Board of Directors D) Quality Leader
Who is responsible for creating and confirming the project charter? A) Project Champion B) Master Black Belt C) Board of Directors D) Quality Leader A= Correct
You are monitoring a process and evidence of trending in the control chart. What is the most likely issue going on? A. New operators B. Different shifts C. Changes in materials D. Wear of machinery
You are monitoring a process and evidence of trending in the control chart. What is the most likely issue going on? D. Wear of machinery
Your control chart shows seven consecutive points on one side of the mean. What oes this indicate? A. The process is in-control (within the UCL and LCL) B. The process appears to be too table and should be questioned C. the process needs to be checked for special causes D. The wrong control chart has been selected
Your control chart shows seven consecutive points on one side of the mean. What oes this indicate? C. the process needs to be checked for special causes
company using Six Sigma methodology is operating at a 99.99967% defect-free rate. What is its Sigma Level and failure rate? A. 3 Sigma, 3.4 DPMO B. 4.5 Sigma, 233 DPMO C. 5.0 Sigma, 233 DPMO D. 6 Sigma, 3.4 DPMO
company using Six Sigma methodology is operating at a 99.99967% defect-free rate. What is its Sigma Level and failure rate? D. 6 Sigma, 3.4 DPMO
he average time spent waiting in queue for a bank teller is 8 minutes. The Standard Deviation is 30 seconds. What is the tolerance of the process that exhibits the limits of normal variation? A. 6 to 10 minutes B. 7 to 9 minutes C. 6.5 minutes to 9.5 minutes D. 3 minutes to 12 minutes
he average time spent waiting in queue for a bank teller is 8 minutes. The Standard Deviation is 30 seconds. What is the tolerance of the process that exhibits the limits of normal variation? C. 6.5 minutes to 9.5 minutes
shape referred to as Platykurtic is: A. Flatter than the Normal Distribution B. Narrower than a Normal Distribution C. Same as a Normal Distribuiton D. None of the above answers
shape referred to as Platykurtic is: A. Flatter than the Normal Distribution