Smartbook 2

Which choices correctly define elements of Maslow's hierarchy of needs? More than one answer may be correct.

- Self-actualization - Safety - Love - Physiological - Esteem

______ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

______ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

Mary Parker Follett felt that managers should act as Blank______ rather than dictators.

Facilitators

The Blank______ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity.

Gilbreath

The Gilbreth's took Blank______ ideas one step further by helping workers eliminate unnecessary motions, reducing worker fatigue and increasing productivity.

Taylor's

Which technique did Frank and Lillian Gilbreth use to expand on Taylor's motion studies?

They filmed workers to isolate parts of a job.

According to the Blank______ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

contingency

Theory X managers view workers as

lacking ambition

Frederick Taylor created the scientific management system after studying Blank______.

the physical motions workers used while doing a task

Administrative management is concerned with managing:

the total organization.

By adopting the systems viewpoint, you can visualize your organization as which of the following? (Choose every correct answer.)

- A collection of subsystems - Part of the larger environment

Which management perspectives typically consider an organization to be a closed system?

- Classical management viewpoint - quantitative viewpoint

What are the branches of quantitative management?

- Evidence-based management - Operations management

What are primary concerns of shared value and sustainable development? (More than one answer may be correct.)

- Global Equilibrium - Social Impacts - Environmental effects

Operations management does which of the following? (Choose every correct answer.)

- Governs managers' decisions about how to increase productivity and efficiency - Plays an important role in managing the supply chain - Assists managers with decisions regarding how to achieve the highest quality goods and services

Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

- Henri Fayol - Max Weber - Charles Clinton Spaulding

What are the contemporary approaches to management?

- High-performance practices - Learning organizations - Shared value and sustainable development

Which of the following are true about complexity theory?

- It recognizes that all complex systems are networks of many interdependent parts that interact according to certain simple rules. - It seeks to understand how organizations adapt to their environments. - It is used in strategic management and organizational studies. - It is the study of how order and pattern arise from complicated, chaotic systems.

Identify the two theorists who contributed the most to the human relations movement.

- McGregor - Maslow

What four disciplines are included in the behavioral science approach to management?

- Psychology - Economics - Sociology - Anthropology

According to the Hawthorne effect hypothesized by Mayo and colleagues, when did employees work harder? (Choose every correct answer.)

- They thought managers cared about their welfare. - They received added attention. - They believed supervisors paid special attention to them.

A learning organization: (Choose every correct answer.)

- is able to modify its behavior to reflect new knowledge - actively creates, acquires, and transfers knowledge within itself

What are issues with the classical viewpoint? (Choose every correct answer.)

- it is overly mechanistic - Views humans as cogs in a machine - Fails to account for human needs

According to Henri Fayol, what are the major functions of management? (Choose every correct answer.)

- leading - organizing - planning - controlling

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science

Which statement regarding a closed system is accurate?

It has little interaction with its environment.

The management approach of Blank______ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory Blank______ manager.

Theory Y

rederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the Blank______ system.

differential rate

Theory Y managers view workers as which of the following? (Choose every correct answer.)

- self directed - imaginative and creative - accepting of responsibility

In 2022, a global survey of 3,000 CEOs across 40 countries and 28 industries was conducted. Which percentage of CEOs expected corporate sustainability investments to bolster business results in the next five years?

80%

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory Blank______ manager.

Theory X

Theory X and Theory Y focus on managers'

attitudes

McGregor developed Theory X and Theory Y based on the realization that managers should Blank______.

be aware of their attitudes toward employees

The Blank______ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Theory X and Theory Y underscore the idea that manager behaviors are impacted by their Blank______.

beliefs

The original focus of the Hawthorne studies was the:

effects of lighting levels on worker productivity.

In order to follow Mary Parker Follett's concept of integration, a company should Blank______.

hold meetings between managers and workers to solve problems in a mutually beneficial way

Maslow and McGregor focused on the study of Blank______ as it relates to increasing worker productivity.

human relations

A system is a set of ______ parts that operate together to achieve a common purpose.

interrelated

A Blank______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of Blank______.

logic

The classical viewpoint of management emphasizes ways to Blank______.

manage work more efficiently

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that Blank______.

managers and subordinates should work together to solve issues

Operations management focuses on Blank______.

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly Blank______.

mechanistic

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight Blank______ of management based in part on his childhood experiences working at his father's fields.

necessities

Systems that have continual interaction with their environment are known as Blank______ systems.

open

The application of quantitative techniques, such as statistics and computer simulations, to management is called Blank______ management.

quantitative

As a pioneer of administrative management, Max Weber contended that bureaucracies were

rational

Evidence-based management focuses on bringing Blank______ to the decision process.

rationality

Mary Parker Follett would agree with today's concept of Blank______.

self-managed teams

The Hawthorne studies are credited with drawing attention to the importance of people as Blank______.

social beings

Organizations that prioritize creating shared value are not only concerned with their shareholders but also with their Blank______.

stakeholders

Based on a systems viewpoint, the health science, finance, and journalism departments of a university are examples of Blank______.

subsystems

Riku's company imported the raw materials to make the batteries they manufactured for small appliances. After manufacturing the batteries, the company delivered them to customers. The company also ran a battery recycling program to responsibly dispose of the batteries after their use. What part of operations management does this process exemplify?

supply chain management

Shared value and _______________ development consider environmental and social effects of business as well as profit. (Enter one word in the blank.)

sustainable

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as Blank______.

synergy

Henri Fayol is credited with being the first person to Blank______ management behavior.

systematize

Complexity theory is an offshoot of the Blank______ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order.

systems

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Maslow observed that specific basic innate needs must be satisfied before an individual can Blank______.

work with others