Soft Skills 1 - Developing Your Emotional Intelligence / Master In-Demand Professional Soft Skills / LinkedIn Learning Pathway
Which statement is the most appropriate, empathetic model?
I can see how that could be really discouraging.
We rely heavily on cognitive shortcuts, which help us to focus on the important information and make quick decisions.
TRUE
You should collect feedback in a variety of situations and contexts.
TRUE
A team is debugging legacy code. Marcus is daunted by errors. Jan says, "It can't be done!" Oscar continues to correct errors and loses track of time. Flauta is stuck on the first error. Who is in their flow?
Oscar
Playing to your strengths is about _____.
knowing what your strong points are and enhancing those
What is the first step in building emotional intelligence?
Be aware of how your emotional response process works.
Alex needs to approach several stakeholders individually to deliver details of the current expansion strategy and solicit their feedback. What should Alex's focus be?
the perceived message
Alfred, the chair of an informal committee for road and trail maintenance, wishes to broaden his perspective on problems that may arise in the next year. Which tactic is the LEAST helpful?
examining his own opinions and strategies in detail
What is an effective way of shifting your perspective?
Seek different points of views.
Using your senses to learn more about the world and people around you will help to enhance your social awareness.
TRUE
Which of these are tactics you can use to slow down reaction time in heated situations?
all of these answers
What is the principle tool for developing self-awareness?
analysis of past situations, emotions, and actions
People who pay attention to their senses so they are socially aware are often said to be _____.
intuitive
Susan is trying to empathize with Olivia's recent illness. Which two principles should guide her speech?
Ask questions and do not presume to know the answers.
What is the key goal of effective communication?
Get your message across to others and listening to their point of view.
Horst walks into the Tuesday meeting and is immediately confronted by Javier concerning the cost overruns on artwork. What should Horst do?
He should take a moment to calm himself.
The impact we make is about _____.
how someone else perceives us and our message
Your level of emotional intelligence will determine _____.
how you react to challenging situations
What are the key factors that cause you to react to a situation?
how you think and feel about the situation
How can you make the disruption of undesirable emotional reactions a routine process?
through conscious practice
Why is it beneficial to manage emotions?
to control subsequent behavior
Margaret is often irked by Julio's interruptions of her meetings. How should Margaret try to view Julio's behavior in order to address the situation?
as objectively as possible
What are the benefits of enhancing one's strengths rather than creating a new style?
authenticity and trust
How can you ease the sting of gathering potentially negative feedback?
by focusing on the process and gathering multiple opinions
What is flow?
complete immersion in an activity
What does the 'D' stand for in the ABCDE model?
disrupting thoughts
The following concepts are all important aspects of emotional intelligence. Which one faces inward?
emotion management
