Soft Skills

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Interrupts the speaker, does not maintain eye contact, shows no interest in the conversation, and uses poor body language

A poor listener

Innovation(s) holding the promise of transforming industries and improving quality of life

AI, robotics, renewable energy

An interview skill that indicates how you will interact with others

Active listening

Skill that allows a person to be present in the conversation, make good eye contact, and process what is being said

Active listening

When composing written communication, it is important to write in the ______________________

Active voice

A soft skill that can especially impact your opportunity to advance at work

Adaptability

The ability to change or adjust to new conditions or different circumstances

Adaptability

Adaptable employees can make a change to their _____________ to merge with new or culture or changing environment

Attitude

Important for effective communication in a group setting

Being concise and clear, asking clarifying questions, staying organized, understanding responsibilities

An example of visual communication

Charts/graphs

A two-way process in which information is transferred from one person to the other

Communication

What is not one of the six main skills leaders possess?

Controlling

The ability to think clearly and rationality

Critical thinking

Can affect a message in the process of communication

Cultural differences, distractions, tone of voice, facial expressions

An employee's level of self-control, orderliness, and effectiveness in their work

Discipline

Sounds that move your attention away from the task at hand

Distractions

Problem solving step after implementing the plan

Evaluating the plan

T/F: Verbal communication is the unspoken communication that happens in every face-to-face encounter

False

T/F: Visual elements add value so more is always better when giving presentations

False

A quality of a true team player

Good listening skills, integrity, self-awareness

What is not considered maintaining honesty and integrity?

Gossiping about a coworker

Can communicate to others information about whether you intend it to or not

Hand gestures, posture, facial expressions, appearance

Aural communication involves

Hearing

Quality of being honest and having strong moral principles

Integrity

_________________ refers to how and why certain people develop into leaders, whereas _______________ refers to the actual methods leaders use in practice

Leadership theory; Leadership style

Key way in which you can communicate effectively

Listening carefully and asking for feedback

.The simultaneous and on demand access to different types of content on our phone, televisions, and computers

Media Multitasking

Opposite of optimism

Pessimism

Someone with ____________ brings little to no ambition or professionalism to their job

Poor work ethic

The process of finding solutions to difficult of complex issues

Problem solving

The amount of work an employee produces in a specific amount of time

Productivity

Type of harassment including putting someone down or belittling them and can have a negative impact on their emotional well-being

Psychological Harassment

Traits associated with optimists

See opportunities instead of failure, tend to be happier and more satisfied, hardworking and motivated, typically more forgiving

Personality-specific traits that can be used to describe your approach to life, work, and relationships

Soft skills

Traits used to describe your approach to life, work, and relationships

Soft skills

One of the biggest causes for multitasking to become an important part of our daily life

Technology

What is not a form of non-verbal communication?

Tone of voice

T/F: A simple problem is straightforward, has a clear cause and effect, and can be identified and fixed

True

T/F: Leadership is defined as leading a group of people or team towards a common goal

True

T/F: Optimists are people with positive thinking who believe that there will be opportunities to do good and be successful

True

T/F: People with poor organizational skills are a burden on a team or organization

True

T/F: Some of the top characteristics looked for in a new hire are soft skills

True

T/F: Successful problem solving involves looking at the outcome of the situation and learning from the process

True

T/F: Teamwork can be defined as working together for the good of the group, with a common goal of achieving specific objectives

True

T/F: When communicating, it is important to know your audience and how they need to receive information

True

T/F: When searching for a job, it is recommended to search for companies where your personal values align with theirs

True

Visual communication method that utilizes fonts to communicate a message

Typography

What is a form of effective problem solving?

Using intuition and knowledge to come up with possible solutions