SPC 209 Ch. 8 Quiz - Conflict Management

Which form of conflict is triggered by a lack of understanding?

Pseudoconflict

When seeking a solution to a relationship problem, it is important to find ways for your partner to "win" while you also achieve your goal. In other words, you should help your partner ____.

Save face

The text notes that power is circumstantial, meaning that it _____.

Shifts as needs change over time.

You are seated next to a couple in a movie theater who start calling each other names and then begin hurling personal attacks and emotional epithets back and forth. Which category of conflict is the couple engaging in?

Ego conflict

If you consistently use this conflict management style, you may diminish your power to the extent that others take advantage of you.

Accomodation

Researcher Lawrence Kurdek found that for any couple, topics such as power, social issues, distrust, personal flaws, intimacy, and personal distance all commonly serve as ___.

Conflict triggers

Bev rolled her eyes and sarcastically said, "Oh boy, that's amazing!" in a harsh put-down of her partner, Tina. Her comment can be corrosive and damaging to the relationship and is a form of ___.

Contempt

Rachael says, "We seem to differ on how we spend our free time." What step of managing conflict is Rachael engaged in?

Defining the problem.

Kent and Mary are having an argument. When Kent asks Mary to forget about what she thinks and admit that he is right, she walks away. This is an example of the ____ pattern of conflict management.

Demand-withdrawal

Alejandra wants to share some of her thoughts and feelings with her boyfriend, Brett, but she also wants to keep some things private, and this makes Brett feel upset. This desire to have both open and closed communication is an example of ____.

Dialectical tension

According to researchers Fisher and Ury, which of the following suggestions is a principled negotiation strategy based on a collaborative win-win framework?

Generate many options to solve the problem.

Tamara knows it is important to respect her teacher even if she doesn't agree with everything he says. Which source of power does her teacher hold?

Legitimate

People with a competition conflict management style tend to ______.

Look for a scapegoat

Kyra finds that it is much easier to get into arguments when interacting online and she often posts things she would never say to someone standing next to her. Which tendency is Kyra exhibiting?

The disinhibition effect

What continuum did communication scholar Sam Keltner develop to describe conflicts ranging from mild differences to full-blown fights?

The struggle spectrum