SPC1017- Mid Term
metamessages
"Do you understand what I've just asked you to do?" is an example of a(n) __________.
Communication is inevitable.
"You cannot not communicate" expresses which principle of communication?
think critically and mindfully
Accordingly to your book, competent communicators __________.
False
Another term for time communication is haptics.
jewelry
Artifactual communication would include __________.
receiving
At the __________ stage of listening, you note not only what is said (verbally and nonverbally) but also what is omitted.
Avoid interrupting the speaker.
Austin strives to listen politely. What is the best advice that you can give him?
Keep an open mind.
Bethany wants to be a good critical listener. Which of the following should she do?
selective exposure
Beverly watches only Fox News because its reporters and commentators reinforce her existing beliefs and attitudes. Beverly is engaging in __________.
psychological
Biases or prejudices of senders-receivers are examples of what kind of noise?
Communication is ambiguous.
Bobby: "I got a new bat!" Jan: "That's great. I can't wait to see you swing it at the game next Saturday." Bobby: "Not that kind of bat! His name is Del and he's my new pet." This exchange between Bobby and Jan best illustrates which principle of communication?
True
Choice points are moments when you have to make choices regarding your communication.
False
Communication is a reversible and erasable process.
psychological
During a department meeting, Antonio's boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss's message was distorted by __________ noise.
accent
During her speech to persuade her classmates to get involved in campus politics, Haley pounds the podium to draw her audience's attention to a particularly important point. Haley has used nonverbal communication to __________ verbal communication.
False
During team meetings, Luc doodles. This is an example of a self-adaptor.
Computer-mediated
E-mailing, blogging, and posting on Google+ and Facebook are all examples of __________ communication.
emerge as group leaders
Effective listeners are more likely to __________.
False
Empathic listening is preferable to objective listening regardless of the context or the speaker's state of mind.
one's commitment to the beliefs and philosophy of one's own culture
Ethnic identity refers to ___________.
True
Eye messages vary with both culture and gender.
identification
Fatima only wears one kind of perfume, Serenity. When Fatima's friends smell Serenity, they instantly think of her. In this case, the smell of Serenity functions as a(n) __________ message.
enable them to express feelings while achieving desired effects
Generally, people use facial management techniques to __________.
False
Hearing and listening are essentially the same process.
listening
Hearing happens when you get within range of some auditory stimulus, but __________ begins only when the messages the speaker sends are received.
Seek to understand the speaker's thoughts and feelings.
In order to improve your empathic listening, which of the following recommendations would be helpful?
Perceptions of appropriate feedback vary from culture to culture.
In terms of the relationship between listening and culture, which of the following is true concerning feedback?
independence; individual achievement
Individualistic cultures put more emphasis on self-reliance, ___________ and _____________.
affinity-seeking strategies
Jennifer always demonstrates enthusiasm when communicating and follows the cultural rules for polite, cooperative, respectful conversation. Jennifer is using __________. ( Chapter 2 )
self-fulfilling prophecy
Joe has always believed that he is lousy at athletics. When he tried to play soccer, he was sure he would not be good at it, and indeed, he was not very adept. This may be a result of the __________.
hidden
John has never told anyone about his fear of spiders. We can assume this fear is part of John's __________ self.
ethnic identity
Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture, following customs and embracing specific artifacts. This is Mario's __________.
mental distractions
Matthew is sitting in communications class while the instructor is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?
False
Monochronemic societies tend to schedule many different tasks at one time.
social
Most business transactions take place at which proxemic distance?
Nonverbal communication helps manage impressions.
Olivia does not want Justin to know that she is disappointed with the golf clubs he gave her for her birthday, so she smiles broadly and jumps up and down as if she is very excited. Olivia's use of nonverbal communication is an example of which principle of nonverbal communication?
True
One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.
True
One way to increase accuracy in forming impressions is to reduce your uncertainty through the process of perception checking.
be detrimental to her self-esteem
Pat has a habit of surrounding herself with people who are extremely critical and find fault with everything. Pat's choice in friends may __________.
compartmentalize time
People in monochromic cultures ____________.
small talk
Phatic communication is also referred to as ___________.
False
Politeness in communication is the exclusive function of the speaker.
True
Positive face is the desire to be viewed positively by others, to be through of favorable
True
Researchers disagree on the significance and extent of gender differences in listening.
overattribution
Rosa judges everything Serena does based on the fact that Serena is an only child. Rosa is engaging in which attribution error?
True
Self-awareness is basic to all communication.
can include slips of the tongue
Self-disclosure _____________.
a measure of how valuable we think we are
Self-esteem is defined as _____________.
proximity
Several students sitting together in a student lounge studying for an exam might be perceived as a study group based on the rule of __________. ( Chapter 2 )
critical
Sharia is listening logically and dispassionately to the salesperson who is trying to sell her a car. Sharia is engaging in what type of listening?
True
Sunglasses may be regarded as communication noise
time
Temporal communication is also known as ( Chapter 5 )
agreement; disagreement
The "spiral of silence" theory suggests that you are more likely to voice __________ than __________.
impostor phenomenon
The __________ refers to the tendency to disregard outward signs of success and to consider yourself a fake, a fraud, one who does not really deserve to be considered successful.
develop our self-concept by attending to how others communicate with us
The concept of the looking-glass self suggests that we __________.
facial expressions influence levels of physiological arousal
The facial feedback hypothesis posits that __________.
feedforward
The information on the cover of a magazine that entices a reader to buy it is an example of __________.
tennis game
The linear model of communication is analogous with a(n) ________________.
False
The looking-glass self is based on the idea of how you see yourself directly
information about yourself that you and others know
The open self of the Johari window represents __________.
perception
The process by which you become aware of objects, events, and people by using your senses is called __________.
True
The punctuation of communication is the segmenting of the continuous stream of communication into smaller pieces.
a message's position within a sequence of events
The temporal dimension of context is ______________.
punctuation
The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as
cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting
The text defines display rules as __________.
channel
The vehicle through which we send messages is referred to as the _____________.
negative face
To help another person maintain __________, you respect the person's right to be autonomous. For instance, you might request rather than demand that he or she do something.
Consider the appropriateness of the self-disclosure
When Bill first started working at his new job, he began to disclose highly personal information to others almost immediately, often making his coworkers uncomfortable. Which guideline for self-disclosure was Bill most violating?
He encodes his message in a way he thinks only Chantal will understand.
When Henri wants to share information with Chantal but not with others in the room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private?
feedback
When someone sends a message in response to your initial message, such as laughing at your joke, they are sending
territorial
When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with friends, you have engaged in behavior best described as __________.
stimulation
When you hear a new song played on the radio, the __________ stage of the perception process has just occurred. ( Chapter 2 )
taping a note that says "I am a worthy person" to your bathroom mirror and saying the words out loud every morning
Which of the following actions is an example of securing affirmation?
Empathize with the other person.
Which of the following is a guideline for effective emotional listening?
the sound of a fire alarm
Which of the following is a physical barrier that may interfere with listening?
Organize what you hear in an easy-to-retain format.
Which of the following is a suggestion for facilitating the passage of information from short-term memory to long-term memory?
Listen to others
Which of the following is a way to increase self-awareness?
Gender roles generally are learned through cultural teachings.
Which of the following is true about self-concept?
Listening in any culture requires attention to both verbal and nonverbal cues.
Which of the following is true about the relationship between culture and listening?
Women may be socialized to exhibit more listening cues than men.
Which of the following is true concerning the relationship between listening and gender?
All communication takes place within contexts.
Which of the following is true of communication contexts?
The more you communicate, the better your communication skills will be.
Which of the following myths of communication is identified in your book?
Avoid assuming you now what the speaker will say next.
Which of the following recommendations will increase effectiveness in receiving messages?
It enables you to check your understanding of what the speaker has said.
Which of the following statements is true of active listening?
Communication is generally improved as the blind area becomes smaller.
Which of the following statements is true of the blind area of the Johari window?
Interpret your judgments and conclusions against a cultural context.
Which of the following suggestions should you follow when making decisions about another person's nonverbal communication?
"You seem really upset. What made your day so bad?"
Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"
giving back channeling cues
While listening to Ella talk about her accident, Mel nods his head and says, "uh-huh" and "hmmm." Mel is __________.
False
With advances in technology, few differences exist between face-to-face and computer-mediated communication.
True
Working on projects that will result in success is one of the ways to improve self-esteem.
earmarked
Xander has placed a nameplate on his desk with his name and title. This is an example of a(n) __________. ( Chapter 5 )
True
Your facial expressions influence your own level of emotional arousal.
Touch
__________ communication is perhaps the most primitive form of nonverbal communication.
Personal
__________ distance ranges from 18 inches to 4 feet and constitutes the imaginary "bubble" that keeps you protected and untouched by others.
Public
__________ distance, which measures from 12 to 25 feet or more, protects you. At this distance, you could take defensive action if threatened.
Impression management
__________ refers to the processes you go through to communicate the impression you want other people to have of you.
Public
__________ territories are areas that are open to all people; they may be owned by some person or organization, but they are used by everyone.
Primary
__________ territories are areas that you might call your own; these areas are your exclusive preserve. Examples might include your room, your desk, or your office.
Mass
_____________ communication is the general term used to describe communication from one source to many receivers, some of which may be scattered throughout the world.
Boundary markers
______________ serve to divide your territory from that of others. ( Chapter 5 )