SPCH 1311- Final
A salesperson lying about the effectiveness of his product would be an example of which of the following?
Unethical persuasion
"You asked me to tell you what I really thought about your idea, and then when I gave you my opinion, you told me I was too critical." This is an example of which step of an assertive message?
A behavioral description
____________ is an approach to conflict resolution in which both parties attain at least part of what they seek by giving something up.
Compromise
Which group role is willing to admit errors to maintain group harmony?
Conciliator
Which of the following best summarizes the difference between indirect and direct persuasion?
A speaker using direct persuasion will make his purpose clear, usually stating it outright, while a speaker using indirect persuasion will disguise or de-emphasizes his purpose.
During the presidential elections, candidates are often vying for the attention of a small portion of the audience that are more likely to change their vote, called swing voters. Swing voters are an example of which of the following?
A target audience
Which of the following options is an example of expert opinion controlling a group?
A tour guide leading tourists around a city
After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?
Acknowledgment
Which type of follower is energetically and passionately engaged but sometimes has difficulty compromising and getting along with others?
Activist
Liam cares deeply for his wife, Karen. Liam tells Karen in a matter-of-fact tone, "You need to pay off your credit card immediately to avoid late charges." He adds in a sincere and caring tone, "You're such a wonderful and responsible person and I'd hate to see your credit take a hit!" What kind of relational message is Liam likely expressing towards Karen?
Affinity
Which of the following is the act of paying attention to a signal?
Attending
Which leadership style relies on legitimate, coercive, and reward power to influence others?
Authoritarian
____________ is a method for creatively generating ideas in groups by minimizing criticism and encouraging a large quantity of ideas without regard to their workability or ownership by individual members.
Brainstorming
Judy is giving a lecture to a class of sixty students. She asks the students an open-ended question, then divides them into ten subgroups with six students each to discuss the question for five minutes. After five minutes, she calls on each group to summarize its discussion. Which problem-solving format did Judy use?
Breakout groups
____________ refers to the speaker's expertise on a topic.
Competence
____________ is the social need to influence others.
Control
____________ refers to the believability of a speaker.
Credibility
Which of the following tasks is most likely to benefit from group input?
Deciding where a family should stop for dinner
Adriana had been on the telephone for a while talking with a friend. When she came out of her room, her mom asked her what she had been doing. Adriana perceived this question as an invasion of her privacy. Which type of faulty listening behavior was Adriana guilty of?
Defensive listening
According to research, satisfaction is high in teams led by which kind of leader?
Democratic
Your supervisor is meeting with you and your team today to discuss a new program he is thinking about implementing. The rest of the team seems agreeable to the idea; some are even enthusiastic about it. You, however, are cautious about implementing this new program. Mainly, you are concerned that it will create significant liability issues for the company. Which of the following behaviors would you likely engage in if you wanted to be an effective follower?
Express your concerns about the program to your supervisor.
Which of the following best exemplifies a virtual group?
Four students work exclusively through e-mail to complete a class project.
Your team is highly disorganized and needs a leader. Since the rest of the team is unqualified, you feel you'd be the best person to lead the team. However, there is another team member vying for control. It's obvious his leadership qualities are lacking. However, many of the team members look up to him because he acts like he knows what he's doing. Which of the following strategies would be most effective in helping you emerge as team leader?
Get other team members to endorse you.
Which characteristic is one of the strongest predictors of innovation in teamwork?
Group cohesiveness
In which stage of Knapp's developmental model do parties begin to take on an identity as a social unit?
Integrating
Asif is flirting, hinting around, and asking hypothetical questions to test his partner's receptiveness. In which of Knapp's developmental stages is he in this relationship?
Intensifying
In which stage of Knapp's developmental model does a truly interpersonal relationship begin to develop?
Intensifying
Which of the following best demonstrates the begging-the-question fallacy?
It's really unfortunate that young people don't exercise their right to vote
Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?
Lose-lose
Which statement is most accurate in regards to male and female intimacy?
Men generally grow close through shared activities.
Which listening style is the best defense against being fooled by "pseudo-profound" assertions
Mindful
LaDrake has been in a relationship with Mina for over a year. He often discloses very personal information to her, stuff he doesn't tell anyone else. Mina has recently been asking about some problems LaDrake had when he was younger. He values being able to talk with her about almost anything but would rather not discuss this time of his life. He's a much different person now. Although it makes him a bit uncomfortable, he decides to tell Mina a few details about his past. Which best describes how he managed the dialectical tensions?
Moderation
The members of a fraternity want to form a group to participate in a fundraising event for a local charity. Which of the following options represents a potential problem of information underload for their group's goal of participating in the event?
Most members haven't checked their schedules to see if they can attend the event.
____________ is the inability or unwillingness to express thoughts or feelings in a conflict.
Nonassertion
Which of the following group formats is best for removing the influence of status differences?
Online
____________ involve(s) development of solutions with input by the people who will be affected.
Participative decision making
Withholders, pseudoaccommodators, and guiltmakers are all demonstrating what type of nonassertive behavior?
Passive aggression
Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?
Prompting
"My opponent says that she will not raise taxes, but what about her position on gay marriage?" This question is an example of which fallacy?
Red herring
Which of the following behaviors will boost the odds of an individual emerging as the leader of a group?
Resolving a disagreement
____________ is the degree to which we admire others and hold them in esteem.
Respect
Which statement is true about the relational dimensions of communication?
Respect is a better predictor of relational satisfaction than liking or loving.
____________ are official guidelines that govern what the group is supposed to do, while ____________ are unspoken standards that govern how the group interacts with one another.
Rules; norms
Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance?
She was having a problem with psychological noise.
Which of the following is an example of a directly aggressive message?
Shut up before I shut you up.
We often seek out people who can give us rewards that are greater than or equal to the costs we encounter in dealing with them. This describes ____________.
Social Exchange Theory
Which types of norms govern how members get the job done?
Task norms
Which of the following would best be described as the bandwagon appeal ( argumentum ad populum) fallacy?
Using the fact that many people agree with you to validate an argument
Which of the following best describes the difference between actuating and convincing an audience?
While actuating an audience motivates listeners to change a behavior or perform a specific task, convincing an audience motivates listeners to change their point of view.
The best way to provide social support is to utilize ____________.
a variety of supportive responses that meet the needs of the occasion
A person who exhibits listening fidelity __________.
accurately comprehends the intent of the speaker's message
A speaker who attempts to weaken an opponent's argument by attacking the person's integrity is guilty of the ____________ fallacy.
ad hominem
Changing the way an audience thinks refers to ____________.
convincing
You hung up without saying goodbye last night." This is a(n) ______________ description in that it calls attention to an occurrence without judging or editorializing about it.
behavioral
A parent who threatens his or her child with a spanking to get him to clean his room would be an example of ____________.
coercion
The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called ____________.
cohesiveness
Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.
critical listening
Your partner seems bored with the weekend routine you have developed together, but when you ask him about it, he says, "Everything is fine. Don't worry about it." This method of addressing dialectic tension is best described as ____________.
denial
Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called ____________.
dialectical tensions
Ann spends a significant amount of time volunteering for a local homeless shelter. She even missed her daughter's dance recital to help out at a recent fundraising event. Ann would most likely be considered a(n) ____________.
diehard
Yelling "Shut up!" or "Get it yourself!" is an example of ____________.
direct aggression
A long-held feud between two families, starting with a small conflict and leading to a larger one, would be best described as a(n) _____________.
escalatory conflict spiral
Cultural background, personal goals, expressive style, and cognitive complexity interact with ____________ to shape social support.
gender
"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.
guiltmaker
Research indicates that high-achieving teams ____________.
have a results-driven structure
Treating another person like a stranger is an interpersonal distancing tactic called ____________.
impersonality
The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called ____________.
information overload
When the brain interprets sound and gives meaning to the sound, it is called ____________.
listening
A discussion format (sometimes facilitated by a moderator) in which participants consider a topic more or less conversationally, without formal procedural rules, is called a ____________.
panel discussion
In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is __________.
paraphrasing
Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.
permanence
In a ____________, group members first put ideas on cards, which are then compiled by a leader to identify and generate a comprehensive statement of the issues or problems.
problem census
To effectively paraphrase a message, one should _________.
reflect the underlying meaning of the speaker's remarks
When you want to understand and connect with another person, you should use ____________.
relational listening
Lena travels the country to recruit members for her research and development team, whose members she mentors personally to support their growth and professional success. This is an example of ____________.
servant leadership
"Reflective thinking" refers to ____________.
systematic and structured problem solving
One quality of online communication is its potential to convey ___________.
validation
"California is the best place to live" is an example of a proposition of ____________.
value
