Speech

Casey is sitting in class listening to one of her classmates deliver a presentation. She is continually distracted by her classmate's use of the word like. The problem with this presentation is _____.

there are too many vocal fillers

Irving Goffman's theory of self-presentation relates to New Media and CMC because _____.

there is a relationship between our performance aspects and our identity online because we become what we type

The last part of an e-mail address, such as .com, .edu, or .gov is called the _____.

top-level domain

The general subject of a presentation is referred to as the _____.

topic

Sentences or phrases that connect what you were just speaking about with what you will be speaking about next are known as _____.

transitions

Establishing credibility has to do with your audience seeing you as _____ and _____.

trustworthy; believable

Generally the body of a speech comprises about _____ of the presentation.

two thirds

Robert is Sarah's assistant. Each morning, Robert presents a list of relevant updates and/or messages left for Sarah from the previous workday when he brings her a medium, double nonfat latte. Their morning exchange is an example of _____.

upward communication

When a speaker presents their information in pictures, graphs, and diagrams, they are most significantly helping _____ retain the information better.

visual learners

_________ is the level and variety of loudness in your voice, and ________ is the amount of vocal inflections in your voice.

volume; pitch

Communicative exchanges that occur between people within a workplace that are aimed toward accomplishing workplace goals and objectives are known as _____.

workplace communication

When you no longer feel as if you are a vital part of the workplace and the result is expression of disagreement or contradictory opinions about the workplace, its policies and practices, and its employees, _____ occurs.

workplace dissent

Which of the following is an example of an open-ended question?

"Tell me about your ideal career."

According to Chapter 2 of the textbook, the average U.S. citizen receives how many advertisements per day?

5,000

According to small group researchers, how many group members make up the ideal group size?

5-7

Leaving your audience with the option of writing a letter to Congress is an example of _____.

A solution that focuses on individual action

You have been invited to a social evening at your professor's home. There are many students there whom you have never met. As you meet them, you use bits of information from them and translate it into general characteristics. This is an example of which important characteristic of cognitive complexity?

Abstract

Nonverbal gestures, postures, and facial expressions that communicate emotions are called _____.

Affect displays

Relationships are enhanced when there is some level of liking, warmth, and openness. This refers to which relational dimension of interviews?

Affection

Which of the following is not one of the three primary relational dialectics, according to Baxter's relational dialectics theory?

Agency and constraint

Which of the following statements do not require a citation of their source if given during a presentation to a classroom of college freshmen?

Alaska is part of the United States.

Which system of specific guidelines do most communication instructors require you to use to format a reference list?

American Psychological Association (APA)

Listening to an audio book on your iPod while you exercise is which type of listening?

Appreciative listening

Which of these is not needed to create a good survey?

Ask only open-ended questions.

Which attention-getting device can also be used as "on the spot" audience analysis?

Asking a question

Which of the following is not a delivery technique that appeases your audience?

Asking for your audience to make a snap judgment

Which of the following statements does not accurately describe exploratory informative presentations?

Assumes the audience has some previous knowledge about the topic

What is the correct order of Monroe's Motivated Sequence?

Attention, need, satisfaction, visualization, and action

Which of the following is not a type of schema?

Blueprints

In which section of a presentation will a speaker use most of their research and evidence?

Body

Which of the following is not one of Hofstede's cultural value dimensions?

Capitalism vs. socialism

Which of the following is considered inclusive language?

Chef

Which organizational pattern should a speaker use for a presentation about the development of Facebook?

Chronological

Which organizational pattern would be most effective for a demonstration speech on how to set up a Twitter account?

Chronological

During which stage of coming apart may partners begin restricting communication, talking less and revealing less-intimate information for fear of conflict?

Circumscribing

"Are you willing to travel?" is an example of which type of interview question?

Closed question

Individuals with highly developed interpersonal construct systems have which of the following?

Cognitive complexity

In which type of culture are other groups consulted during the decision-making process or when making plans for the future?

Collectivist

The age in which communication, technology, and media converge deeply permeate a citizens daily life is known as the

Communication Age

Which of the following does not accurately describe communication?

Communication is static.

We currently live and operate in the _____ Age, which is quickly replacing the _____ Age.

Communication; Industrial

The type of listening that includes asking questions, taking notes, and trying to make meaning of the message is _____.

Comprehensive listening

When Jake went to buy a new car, he took a small notebook and wrote down the facts that the salesperson told him as they looked at several different cars. He also wrote down questions to ask the salesperson later before he made his final decision. Jake engaged in _____.

Comprehensive listening

When among her musician friends, Taylor uses the word hot to describe the music they create. She is aware that this is a good term because she is knowledgeable of the ___.

Connotative meaning

Ted and Bob recognize that they should wait in line until it's their turn at the local burger restaurant. This is an example of ___.

Constitutive rules

In relation to how we perceive an environment, whenever we feel our personal space is invaded, we feel _____.

Constraint

On his way to class, Jack hears his friend Jill say, "Hey, Jack! Look out! " Jack understands the message to be a warning according to which part of CMM?

Content

The phrase "It's good!" has a completely different meaning for football fans than it does for people dining at a restaurant. This is an example of symbols as ______.

Contextually bound

Information seeking is the process by which workers proactively acquire feedback through the use of inquiry and monitoring. Which of the following was not mentioned as an information seeking strategy?

Covert

Which of the following is not a characteristic of a supportive communication climate?

Coworkers may adopt an "I don't care" attitude toward each other or the workplace.

____________ listening can be demanding because it requires that we both listen to the message and analyze its content.

Critical

Which type of listening is best when you need to form an opinion or make an important decision?

Critical listening

A term originally coined by William Gibson, ____________ is a place that collects all the information in the world and can be accessed and entered by any capable person.

Cyberspace

Eye behavior, such as looking down and avoiding eye contact, is a strong signal a person could be lying; this reveals to a person which of the following terms?

Deception cues

From the 1980s through present day, trends have moved from broadcast media to New Media ushering in the Second Media Age. Which of these is not a characteristic of the Second Media Age?

Decreased interest in media studies

A used car dealer who begins by persuading you that foreign car companies make better, longer lasting vehicles and then tries to sell you a 1997 Mitsubishi Galant from his lot is using which basic type of reasoning?

Deductive reasoning

Melody is attempting in a communication exchange to guard and protect herself; this is known as _____.

Defensive communication

Which type of informative presentation shows the audience how to do something and often gives them a chance to try what they have learned?

Demonstrative

During his class, Peter often uses his dictionary to understand some the words his professor uses. When Peter does this, he is look for which of the following?

Denotative meaning

Which of the following is a verbal message represented through symbols?

Digital code

Which of the following is not a type of plagiarism identified in Chapter 12?

Digital plagiarism

Which approach related to control is an interviewer using if he or she attempts to control aspects such as time, direction, and types of questions?

Directive

In a persuasive presentation, when should you establish your credibility to your audience?

Early on in the introduction

_____________ listening requires that we put aside all distractions and focus on our conversational partner in order to demonstrate support, caring, and warmth to that person.

Empathic

Which of the following is not considered a task role?

Encourager role

Which of the following is not one of the four most common facial management techniques?

Enhancing

Factors such as room design, lighting, smell, and seating arrangement influence which nonverbal communication code?

Environment

_____ presentations occur when you are introducing yourself, another person, celebrating an event, or commemorating a special occasion (e.g., award, funeral).

Epideictic

Which cultural imperative should guide us to do right instead of wrong in intercultural situations?

Ethical imperative

Weighing the credibility and accuracy of the message to make an assessment about the information requires _____.

Evaluating

According to the Model of Interaction Stages, during which stage of coming together may partners ask questions to learn about interests, hobbies, backgrounds, and lifestyle?

Experimenting

Barb, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings. At the next meeting, she decides to tell everyone exactly how she feels by letting the members know that she is angry and that they are wasting her time. This is an example of which message design logic?

Expressive

Which of the following terms is an example of a polysemic word?

Facebook official

Melissa heard her mom talking about her day at work, but she couldn't stop thinking about the poor grade she received on her science test that afternoon so she did not hear her mom when she asked her about her day at school. The listening problem Melissa is most likely experiencing is _____.

Failure to focus on the message

"What are the ways Apple's iPad can be used in the college classroom for educational purposes?" is a good example of a specific purpose statement.

False

"What influenced your decision to vote against bringing Phish to campus?" is an example of a leading question.

False

A saturated self happens when an individual's identity is infused with the numerous, and sometimes incompatible, views of that individual.

False

A secondary source is information obtained from a participant or observer who was at the event.

False

According to Edward T. Hall's spatial zones, the social zone occupies the space over 12 feet from us and refers to the distance typical of large, formal, public events.

False

According to Selective Exposure Theory, individuals prefer messages that support their own positions and messages supporting other positions.

False

According to your textbook, symbols are abstract, unintentional, uniquely human, culturally bound, and contextually bound.

False

An integrating conflict-handling style is the preferred style among group members; therefore, this style should be used regardless of the nature of the issue or the specific group members involved.

False

An oral citation should provide all of the information available in the written reference entry.

False

Argument by analogy refers to a general relationship or correlation of two ideas or concepts.

False

As an interviewee, your only job is to answer the interviewer's questions.

False

By using a social judgment strategy, you are presenting your audience with the possible advantages of adopting your opinion, solution, or point of view.

False

Communication activism is known as the direct energetic action that is not in support of needed social change for individuals.

False

Communication as Transmission is one of the newest models of communication based on the workings of the cell phone and the computer.

False

Critical listening requires offering support to another person.

False

Demographic data are meant to be used as a tool to stereotype audience members.

False

During the First Media Age in the 1960s, broadcast media controlled the airways. During this era, the news was released through a highly centralized production in a one-way type of communication and was under the state's control with little interaction from the public.

False

Effective listening requires us to put our biases aside and regard the other as having a valid point of view worthy of our time and careful attention.

False

Emblems are specific, universally understood meanings that can substitute a word or phrase.

False

Emoticons are an excellent way to enhance all digital conversations, regardless of the situation.

False

Engagement refers to the power of communication to link and relate us to people, groups, communities, social institutions, and cultures.

False

Generally, a larger audience reflects a more casual occasion whereas a smaller audience reflects a more formal occasion.

False

Greek philosopher Plato first coined the terms ethos, pathos, and logos over 2,000 years ago.

False

HURIER is an acronym for the six-step process of hearing.

False

Hearing is the active process of receiving and understanding messages through words or by reading text.

False

Hofstede's cultural value dimensions refer to the primary ways of thinking to which individuals consciously choose to subscribe as adults.

False

Humor is a great method of gaining audience attention and is effective regardless of speaker or occasion.

False

In Monroe's Motivated Sequence, the Needs step lets you go beyond the proposed solution to show your audience all of the positive outcomes of adopting your proposal.

False

In a mediated interview, it is important to fill the silence between questions by extending your answer to the previous question.

False

In a persuasive presentation, using a variety of different types of arguments (example, analogy, definition, or relationship) will distract from the persuasive appeal of your message.

False

In low-quality superior-subordinate relationships, superiors provide greater amounts of information and higher quality information to their subordinates than to subordinates who are involved in high-quality superior-subordinate relationships.

False

In order to relate your topic to the audience, you should avoid taking on a complex topic if the audience is uneducated about the topic.

False

In terms of delivery and content, a mediated presentation is considered the most effective type of speech.

False

In terms of nonverbal transitions, movement should be well rehearsed and appear choreographed.

False

In verbal communication, things represented through likeness or similarity use an analog code.

False

Inclusive language employs expressions and words that are specific to an appropriate group to use without others knowing.

False

Information gained through informal communication networks is often more useful and more important than information received through formal networks.

False

It is not possible to be considered a culture without referencing geographical boundaries and language barriers.

False

It is unnecessary to define key terms in your presentation because you should assume that your audience can use context clues to figure out anything they are unsure of.

False

It is unnecessary to use the words cause and effect in a presentation that follows a cause-and-effect organizational pattern because your argument is implied through your discussion of the issue.

False

Kinesthetic learners are individuals who prefer to obtain and process information by hearing and speaking it.

False

Manuscript presentations are read from a script and are usually informal in nature.

False

Many speakers try to cover too much material in a single presentation, which may be a result of their failure to effectively consider the occasion.

False

Marshall McLuhan, who developed New Media Theory, actually predicted many of the technologies we use today long before they were created.

False

New Media are creative, personal, inflexible, and always evolving.

False

New Media, unlike broadcast media, are fixed and rarely change.

False

North American countries like the United States are considered contact cultures.

False

Once stimuli have been selected and organized, they should not be interpreted.

False

Online games are not considered part of computer-mediated communication.

False

Perception does not play a significant role in communication.

False

Personal artifacts are the objects that hold meaning left behind by someone after he or she has passed away.

False

Phrases such as "I'm done" or "That is all I have to say" are sufficient concluding devices and should be used to signal to the audience that the presentation is finished.

False

Problem-solving talk occurs when a group selects an option from a set of already selected options in which no externally correct option exists.

False

Providing information by location or physical relationship requires a topical pattern of organization.

False

Real time is activities or resources whose action and reactions occur immediately, with no delay and is not possible with CMC.

False

Reference works are not the best type of sources to use in your actual presentation because they summarize original sources.

False

Responding is not an important part of the listening process.

False

Semantics is considered the study of symbols and human interaction with them through communication.

False

Sharing your concerns (e.g., criticisms about workplace practices, decisions, or policies) directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as latent dissent.

False

Small group communication is defined as five or more people working together interdependently for the purpose of accomplishing a task.

False

Small groups are traditionally defined as groups having between 2 and 10 members.

False

Social cohesion refers to the degree to which group members work toward a common goal.

False

Speakers who avoid making eye contact with the audience are often rated as more credible and truthful.

False

Standpoint theory asserts that our points of view arise from the individual experiences we have and our own viewpoints.

False

Superior-subordinate relationships and peer relationships in the workplace are further characterized by three characteristics: status, efficacy, and choice.

False

The language of verbal communication uses a digital code that uses contextual meaning between individuals.

False

The more statistics you use in your presentation, the better supported your argument will be.

False

The only way to gain information about an organizational culture is by direct questioning.

False

The use of silence is considered a kinesic cue.

False

There is no major difference between hearing and listening; both are important processes.

False

Tierra, who has been in a dating relationship for about two months, was just promoted at work and asked to relocate to the company's headquarters in another state. This is an example of a dyadic turning point in her dating relationship.

False

Tuckman's model of small group development proposes that groups progress through five sequential stages: forming, storming, conforming, performing, and mourning.

False

When commemorating a special event in an epideictic presentation, a speaker should always do so in a highly formal manner.

False

When it comes to communication competence, ethnicity and race are synonymous.

False

When you use the definition of an idea or concept as part of your persuasive appeal, you are engaged in an argument by definition.

False

When you use the overt, third-party, testing, and observing information-seeking strategies, you may not have a particular information source in mind.

False

Within a persuasive presentation, the conclusion is the best place to demonstrate that you know what you are talking about.

False

Workers who express articulated dissent (as compared to those who express latent dissent) often do so because they feel that their contributions possess little value, that their contributions are unwanted, that their coworkers are less open and receptive to their ideas, and that they have little ability to influence their workplace.

False

You will use closed questions for the majority of an interview.

False

When choosing a topic, which of the following is not a factor to be considered?

Family and friends

Phonemes combine to form morphemes, which are the largest units of meaning in language.

Fasle

Which of the following is an example of a demonstrative presentation topic?

Finding a summer job

Television, radio, and newspapers were the sole sources of exchanging information and communicating through media during the _____.

First Media Age

How comfortably we can behave, in light of our expectations, relates to our understanding of the _____ of an environment.

Formality

___________ are ways of presenting numerical information with visual representations

Graphs

Which of the following is not considered a part of CMM?

Groups

in the digital world, "poking" someone on Facebook is an example of which code of nonverbal communication?

Haptics

This type of communication is used to humiliate people based on age, gender, race, ethnicity, culture, sexual orientation, social class, and more.

Hate speech

HURIER, the acronym for the six-step listening process, stands for _____.

Hearing, understanding, remembering, interpreting, evaluating, and responding

What is persuasion all about?

Helping to meet the needs of your audience in ethical ways

Which of the following newspaper article titles is formatted correctly for a written citation in APA format?

Hope for Haiti: A Locally Based NGO Helps to Rebuild After Earthquake.

Janet and Steve are Facebook friends who have been talking for a few months, they have never met face-to-face and yet they feel very intimate with each other and respond when questioned that they have a strong emotional connection to one another that they feel is equal or greater than if they had met face-to-face. This is an example of which term from the textbook?

Hyperpersonal communication

Which type of questions allow the interviewer to present a possible situation and ask the interviewee how he or she would react?

Hypothetical questions

Under the functional perspective of small group communication, there are five different communicative functions necessary for a group to make an informed decision. Which one of the following is not one of those five functions?

Identify an ambiguous, inappropriate, and inadequate set of alternatives

All members of Alpha Phi Omega wear their APO shirts when they volunteer in the community. This best demonstrates which feature of small group communication?

Identity

Honeycutt (1993) refers to the understanding of the various paths relationships can take and where those paths might lead to as which of the following terms?

Imagined trajectories

Words and expressions that are broad enough to include everyone are called ___.

Inclusive language

Which of the following is not a feature of small group communication?

Independence

If you are using specific examples to support a larger theory within your presentation, you are using what method of reasoning?

Inductive

Which of the following is not a type of evidence used to engage your audience and confirm your credibility?

Inferences

A survey is an example of which type of interview?

Information-gathering interview

Lanay and Justin are officially "in a relationship" according to Facebook, and when asked what her plans are for the weekend, Lanay answers, "Well, we might go see a movie." Which stage of coming together are Justin and Lanay in?

Integrating

Which conflict-handling style is preferred among group members because it produces higher-quality outcomes and supports group member satisfaction?

Integrating

According to the Model of Interaction Stages, in which stage of coming together do partners express commitment or test out labels like "boyfriend" or "girlfriend"?

Intensifying

Which of the following is not considered a type of message design logic (MDL)?

Intentional

Jake is using Amazon.com to order his textbooks. At the same time, he is watching a YouTube video a friend posted on his Facebook page while chatting on Facebook with his friend about that video. Jake can easily communicate with his friend, watch the video, and make his purchases at the same time. This is an example of which characteristic of New Media Theory?

Interactivity

Thinking "I'm too young to get married" is an example of which type of turning point?

Interpersonal/normative

According to Edward T. Hall's zones of space, which zone occupies the area within zero to 18 inches of us?

Intimate

Imagine you are meeting with a small study group at the library before an exam. Halfway into your study session, a larger group of students from another class sits at the tables around yours, openly discussing their material, and you eventually have to leave. This is an example of which type of intrusion?

Invasion

Which of the following is not a reason why a speaker should get his or her audience involved during a presentation?

It can help audience members get over their stage fright.

Which of the following statements about physical attractiveness is incorrect?

It is universally based on facial symmetry.

What is a key technique in guiding a clear persuasive argument?

Knowing your objective for the presentation

A system of words and systems used for a common purpose by people is called ______.

Language

_____ testimony comes from everyday people who have firsthand experience on a topic.

Lay

"Can you talk about how hard it was to vote against bringing Phish to campus?" is an example of which type of interview question?

Leading question

The different ways individuals like to obtain and process information are known as _____.

Learning styles

Which of the following was not listed as a benefit of studying communication?

Less active role in democratic citizenship.

The active process of receiving and understanding messages through words or by reading text is considered _____.

Listening

Which of the following situations is an example of interpersonal communication?

Liz responds to a friend's Facebook status.

Which of the following is not true with regard to the development of the main points of your presentation?

Main points should not be limited in number.

Before getting ready for class in the morning, Lisa checks her e-mail and responds to a message from her cousin, views her Facebook newsfeed and comments on several of her friends' statuses, and responds to comments from her blog's followers. All of these actions demonstrate which aspect of New Media?

Many speaking too many

Portrayals of feminine beauty on television are examples of which type of influence to perception?

Media

If Bethany calls her mother on the phone and shares her day's experience, this an example of which type of communication context?

Mediated

On the first day of class in the middle of your professor's lecture, the projector begins to flicker. Your professor fixes the problem and continues with the lecture, but a few minutes later, it happens again and you find it hard to concentrate on the rest of the lecture. The listening problem you are experiencing is _____.

Medium distraction

Sarah turns the TV on every morning so she can listen to the morning news while she prepares for work. One morning during a thunderstorm, the local channel's sound faded in and out and she only heard pieces of the broadcast. This is an example of a _____.

Medium distraction

__________ are useful if you need to show a 3-D representation or something on a small scale

Models

Which of the following organizational patterns uses a five-step process to persuade an audience?

Monroe's Motivated Sequence

One disadvantage to small group work can be group hate. Which of the following was not mentioned as an outcome related to group hate in classroom groups?

More group consensus

The smallest units of meaning in a language are known as ___.

Morphemes

A technological interface that allows users to communicate, interact, personalize, and own media is called _____.

New Media

The argument "I'll never attend that university because my neighbor went there and he's a loser" is an example of which common fallacy of logic and reason?

Non sequitur

All the ways we communicate without using words is known as _____ communication.

Nonverbal

During which stage of small group development do group members clarify their roles, determine the norms, and determine the appropriate courses of action to take?

Norming

How does argument by definition differ from argument of analogy?

One uses the definition of a concept while the other compares different ideas to reach a conclusion.

What is the fundamental difference between informative presentations and persuasive presentations?

Only persuasive presentations seek to change the audience's behavior or belief.

This type of question should make up the majority of an interview because they look for perspective, insight, attitudes, and opinions.

Open question

Any assumption made or attitude we have about a person, an issue, or a topic before we have heard all of the facts is a(n) _____.

Opinion

Which task role is associated with challenging group members' ideas in a constructive manner?

Orienteer role

Which term coined by Aristotle refers to a speaker's emotional appeal?

Pathos

Which cultural imperative becomes most salient in a time of war and acts of terrorism?

Peace imperative

James and Beth are friends. They consider going out to dinner to be a part of spending quality time and not a romantic date. This is an example of ___.

Peak communication experiences

Which of the following is a process of being aware of and understanding the world?

Perception

This type of interview is usually conducted on an annual basis and involves a supervisor who asks questions related to review documents to be filed in an employee's permanent record.

Performance interviews

Which of the following was not mentioned as a factor of cultural rituals?

Personality

_______________ is a characteristic of New Media that makes it drastically different from broadcast media. This characteristic allows us to choose where we get our news from, what we want our homepage to look like, and how we design a blog.

Personalization

Message design logics (MDL) are all of the following except?

Personally designed messages

The most commonly used method of multimedia presentations are _____,

PowerPoint

Lisa is very anxious about giving her speech. She has spent the last three days imagining negative feedback from her audience and worrying about her presentation aids while her speech sat on her desk untouched. Which solution to communication apprehension is Lisa overlooking?

Practicing her presentation

Which of the following is not an aspect of touch that determines its appropriateness for an individual or situation?

Preparation

Which of the following is not an effective strategy to use when planning and delivering an informative presentation?

Present the information according to your own learning style.

What is the best way to propose solutions to an issue?

Present two solutions: one that focuses on the larger social change and one that focuses on what an individual can change.

Which of the following is not a strategy used to reduce audience misunderstanding?

Presenting as much information as possible.

Imagine you were visiting family in Alabama when a tornado touched down causing devastating damage. When you got home, you wrote an article for the college paper about your experience. Which type of source would you be?

Primary source

12. What is the organizational pattern of a persuasive speech?

Problem, cause, solution

The leadership of a student organization that you're a member of realizes that they have overspent during the past fiscal year. You decide to come together to examine your group's spending, propose several ideas to get out of the red, and choose one of them for the following year. This is an example of what type of group talk?

Problem-solving talk

An interview is an interaction where new information emerges while attitudes and reactions change. This describes which essential element of interviews?

Process

Which schema is considered an image of the best example of a particular category?

Prototypes

Which of the following is not a method for helping your audience make sense of the statistics you include in your presentation?

Providing exact numbers (up to 3 decimal places)

Edward T. Hall's spatial zones identified in middle-class U.S. culture demonstrate which nonverbal communication code?

Proxemics

_____, which can be physical or virtual, is the distance between two people.

Proximity

You are considering using information from an .edu website for your presentation. In evaluating your source, what can the preceding information help you establish?

Publisher's authority

To prove the argument that culture has more to do with gendered behavior than biology, you are using what persuasion topic?

Questions of fact

Media mogul Tyra Banks is an example of _____.

Questions of fact or questions of value

_____ is a process of establishing trust and comfort during the interview process, using self-introductions and simple greetings among other practices.

Rapport

_______ is composed of activities or resources whose action and reactions occur immediately with no delay.

Real time

Gestures that are used to control the turn-taking in conversations are known as _____.

Regulators

Perceptions do all of the following to our ideas, values, and beliefs except for which of the following?

Release

Dylan's father comes home to find the house dirty. When asked why he has not cleaned up, Dylan goes over to the TV and asks his father, "What's coming on tonight?" Dylan was not cooperative according to which maxim?

Relevance maxim

The last step in the listening process is _____.

Responding

The example of using a website such as RateMyProfessor.com to pick a professor is related to which of the following types of cultural cues:

Ritual

Which of the following includes stereotypes, prototypes, interpersonal constructs, and scripts?

Schemas

Before going to class, Tricia expects that she will take a quiz and the professor will lecture for 30 minutes and then give an assignment. Which type of schema is Tricia using?

Scripts

Which type of transition indicates that the speaker is moving from one main point to another?

Section transition

If you were to resolve a dialectical tension by satisfying only one need and denying the other, this would be called which of the following terms?

Selection

Patricia is studying for her exam at night in her room. Although she is listening to music on her computer and watching her television, she is annoyed by the sound of her neighbor's vacuum next door. Patricia's concentration is engaged in what process?

Selective attention

Which of the following is not related to perception?

Selective hearing

During the graduation ceremony, Stephen remembers all of the positive experiences he had with his classes and the fun he had with all the people he met. Stephen is using which type of selection?

Selective memory

Jason filters what he hears to suit his own needs, biases, and expectations. Which of the following is Jason using?

Selective perception

Which of the following is described as the study of the meaning of words?

Semantics

With regard to how people use time and their expectations of how it should be managed, members of which type of culture value efficiency production and fast results?

Short-term orientation

Which of the following types of transitions is not typically used with section transitions (to move from one main point to the next), but instead used to hold smaller, supporting material together?

Signpost

Jon is reading for one of his classes at the library, but he is continuously interrupted by the noise coming from group of students working at the table next to him. He is also sitting near the front desk, and the beeping noise from the checkout computer interrupts him as well. Occasionally he hears the loud clunk of a beverage dropping from the vending machine. All of these distractions are examples of _____.

Situational distractions

Which type of distraction comes from environmental disturbances that keep you from listening?

Situational distractions

Which model of communication expands the role of communicators beyond sender-receivers to joint creators of social reality?

Social Constructionism

The set of social judgments that members of a group agree upon is the definition of which of the following terms?

Social agreement

_____ is a system that classifies people according to their body type.

Somatyping

While traveling in Spain this summer, Kylie had some difficulty understanding the people she met, even when they spoke English. The accents Kylie heard could be considered a _____.

Source distraction

Symbols are all of the following except_____.

Specific

Which of the following is not true of specific purpose statements?

Specific purpose statements ask a question.

Carey went to lunch with Stephanie to discuss how she was feeling about a situation at work. At the restaurant, Stephanie was really distracted because her favorite band was playing and she wanted to go to the stage to dance. Feeling like she wasn't being heard, Carey got upset and left Stephanie at the table. Carey is most likely upset because _____.

Stephanie did not engage in empathic listening with Stephanie

Which stage of small group development is associated with group members sharing ideas, contributing to discussion, and engaging in low levels of self-disclosure?

Storming

Which of the following is not one of the three advantageous of group work listed in the textbook?

Support and recognition by their workplace.

Items in the United States such as the flag, the national anthem, the constitution, and war memorials serve as important sources of national identity are examples of _____.

Symbolic practices

The study of how people use space and objects to communicate occupancy or ownership of space is known as _____.

Territoriality

What is the definition of communication?

The collaborative process of using messages to create and participate in social reality.

What is a common reason why it might be necessary for a speaker to define new terms or ideas for the audience?

The topic is technical and complex

Which of the following statements does not apply to explanatory informative presentations?

They are presented by a chronological organizational pattern.

Barb, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings, which are held at 8:00 on Monday mornings. What has she likely failed to consider with regard to group meeting environment?

Time

Which of the following is not one of the purposes of informative presentations?

To change attitudes or behaviors

Which organizational pattern groups information around central themes or ideas, which can help audience members remember the new information in chunks or groupings?

Topical

Which organizational pattern is prepared according to subject matter and is the most commonly used among speakers?

Topical

Which communication metaphor describes communication as a linear, one-way transfer of information?

Transmission

"Did you quit your last job?" is a bipolar question.

True

A form of defensive communication is attacking the critic, which includes verbal aggression, sarcasm, and rationalizing.

True

A main benefit of conducting audience analysis is the reduction of uncertainty about giving the presentation experienced by the speaker.

True

A question-and-answer period at the end of a presentation is an effective way to get the audience involved because it allows them to clarify what they've heard.

True

A speaker should not say "Thank you" at the end of their speech.

True

According to employers, communication skills are the most valuable abilities employees can possess.

True

According to symbolic interactionism, communication is the primary means by which we internalize and use social values to guide how we see ourselves, how we see others, and how we interact.

True

According to the Social Penetration Model, after peeling back the middle layers, individuals progress to the inner layers, which consist of more personal details such as social attitudes and political views.

True

According to the constructivist perspective, communication is both a shaper of our individual understandings and shaped by those understandings.

True

Although an audience analysis can help you choose which learning style to favor, it is often best to use a variety of tools throughout your presentation.

True

An interview in which the interviewee has ample control over things like the length of their questions and the subject matter demonstrates the directive approach to interviews.

True

As peer relationships develop (i.e., from information peer to collegial peer to special peer) communication will become more frequent, more intimate, more personal, and less cautious.

True

At its heart, communication apprehension is really all about relationships.

True

Avatar is defined as a stable online identity that someone using Cyberspace has created. Avatars may be formed through people's writing in a newsgroup or a cartoon character they have created as an image of their self.

True

Because listening is such a routine part of our day, we often take it for granted without realizing how much work it requires.

True

Both informative and persuasive presentations need to provide credible and timely information in order to be an effective presentation.

True

Central to being a good interviewee is being an engaged listener.

True

Communication apprehension usually decreases after a minute or two of giving your speech.

True

Communication creates a relational culture.

True

Contrary to the popular thought that "opposites attract," similarity is more attractive to us than is dissimilarity.

True

Defensive communication attempts to guard, or protect a person from an attack

True

Developing an understanding of communicative practices in the workplace is vital to one's productivity, satisfaction, commitment, and retention.

True

Evaluating means assessing the credibility of a message.

True

Goffman explained how face can be "lost," "maintained," "protected," or "enhanced" in everyday life as a presentation of self.

True

How you control your own personal brand will have an impact on your persuasive appeals.

True

If you copy and paste your own thoughts, words, ideas, or opinions used in a previous document into a new presentation, you are plagiarizing.

True

In an impromptu speech, you will most likely want to focus on two main points in the body of the speech.

True

Informational diversity and value diversity make up part of the first advantage to small group work, which is access to group members' collective resources.

True

Informative presentations that demonstrate, explain, describe, or explore assume the audience has at least heard about the topic in some form.

True

Instead of asking your audience to adopt the big picture purpose, you can ask them to make small changes in their behavior—this is an example of micro changes.

True

Interviewing goes beyond the function of landing a job.

True

It is not events, themselves, that change relationships, but our interpretation of the events, known as turning points.

True

Kelly's (1955) construct theory says that interpersonal constructs are bipolar dimensions of judgment used to size up people or social situations.

True

Knowing your listening goals can help you decide which type of listening you need to engage in.

True

Mediated communication is defined as a communication or messages that are transmitted through some type of medium.

True

Most campus cultures are essentially the same.

True

Multimedia aids are the most effective way to add to a descriptive presentation and paint a picture for your audience.

True

Multimedia presentation aids can be used to create emotion in your presentation.

True

Mutual respect is about people seeking understanding through the vehicle of open dialogue; attempting to understand others with an open mind leads them to mutually respond with respect and understanding.

True

Never begin a presentation by introducing yourself to the audience unless it is absolutely necessary.

True

New Media are not controlled by the state and have endless boundaries and broad regulations.

True

New Media in the Communication Age foster the convergence of old and new media, allowing connections across boundaries, borders and countries with the click of a mouse.

True

Nonverbal immediacy is defined by Andersen (1979) as the use of closeness-inducing nonverbal behavioral cues.

True

Nonverbal messages are more convincing than verbal messages.

True

One of the advantages of a mediated presentation is appealing to multiple learning styles within your presentation.

True

One of the ways we can harness the power of communication for the greater good is by engaging in communication activism, or the direct energetic action in support of needed social change for individuals, groups, organizations, and communities.

True

People tend to relate more with people who appear to be similar to them.

True

Public communication is defined as a situation in which a person delivers a message to an audience.

True

Regarding the looking-glass self, a person gradually gains an identity by viewing himself or herself through the eyes of other people.

True

Relational climate defines the overall emotional feeling of a relationship, determined by communication.

True

Selective attention is the process of concentrating on one part of the environment while not paying attention to the rest.

True

Some of the disadvantages of a memorized presentation include forgetting parts of the speech, connecting with the audience, and over rehearsing.

True

Sometimes, words have several meanings. Depending on the context or situation, the meaning will be changed, and these words are considered polysomic words.

True

Source distractions occur when the person we are listening to exhibits a behavior that makes it difficult for us to listen.

True

Symbols convey meaning and characterize ideas, people, places, or concepts.

True

The United States is an example of a low-context culture.

True

The basic building blocks of a language are its sounds, and these sounds are called phonemes.

True

The encourager role and the harmonizer role are both considered building and maintenance roles because they are used to develop and maintain the interpersonal relationships within a group.

True

The fact that communication involves both creation and participation demonstrates that it is fundamentally dual-natured.

True

The five steps of Monroe's Motivated Sequence, in sequential order, are attention, need, satisfaction, visualization, and action.

True

The flexibility of shared leadership permits the most competent group member(s) to assume the role when needed and usually rotates among group members over the life span of a task.

True

The generalized other refers to the viewpoint of the entire society.

True

The idea that language creates and shapes our social reality is known as linguistic relativity hypothesis.

True

The introduction usually comprises 10% to 15% of a presentation.

True

The key to a good demonstrative presentation is to choose a demonstration that the audience will want to learn, regardless of their ability to learn it within your allotted time period.

True

The key to evaluating your sources is to analyze the information, the author, and the publisher.

True

The moment you meet in person is the first chance an interviewer/recruiter has to see you.

True

The opening phase of an interview contains two steps: establishing rapport and orienting the other party.

True

The people you'll be interacting with in diverse communication contexts may present you with differences that you've never encountered before, and your communication choices will shape the experience as positive or negative.

True

The period known as "rush" for Greek organizations in an example of a ritual on college and university campuses.

True

The problem-cause-solution pattern and Monroe's Motivated Sequence are effective methods of delivering persuasive presentations.

True

The real reason individuals use New Media and CMC is to connect with and relate to others.

True

The second step in the introduction is to introduce your topic, which is often referred to as a thesis statement.

True

The social judgment strategy maintains that people can be persuaded on a topic by having people accept changes that are close to their already held beliefs.

True

The study of the ways in which time is used to structure interactions is known as chronemics.

True

The talk that happens around the water cooler or coffee machine at work helps establish informal communication networks.

True

The tendency to let our perceptions of one positive trait influence our perceptions of other positive traits is called the halo effect.

True

The type of organizational pattern used by a speaker can make a huge difference in the level of understanding gained by the audience.

True

To choose a presentation topic, it is important to think about the audience, the occasion, and yourself.

True

Walter Fisher argues that stories or narratives are how we build communities and relationships and create our lives.

True

We are most likely to form relationships with people who are in close proximity to us.

True

We never truly understand our own culture until comparing it with others.

True

When a speaker is going to be giving the same speech multiple times, often he or she will give a memorized presentation.

True

When organizing a presentation, a useful analogy to consider is that of a tour guide: Speakers should think of themselves as tour guides moving a group of people from one point to another.

True

When we try to derail someone from an argument, it is termed a red herring fallacy.

True

Without a task, a group need not exist.

True

Workplace culture does not simply exist; it is communicatively created by its members.

True

You should always consider the convenience, aesthetics, and comfort of the location when planning a group meeting.

True

Your portfolio is an extension of your resume, especially if you work in the fields of photography, advertising, marketing, public relations, art, design, fashion, journalism, architecture, and teaching.

True

Part of the listening process involves attaching meaning to the words we hear, often unconsciously. This part of the process is called _____.

Understanding

When you ask you friend how she is, she responds by saying, "I'm fine," but you can tell by her expression and her tone that she is not fine. This part of the listening process is called _____.

Understanding

What is an effective way to let the audience know what reward they can gain from your presentation early on?

Use a reward in the attention getter.

Which of the following is the best way for you as a speaker to address learning styles during your presentation?

Use a variety of tools that favor all four learning styles.

Which of the following is not considered a code, or category, of nonverbal communication?

Verbal cues

The use of ALL CAPS to indicate urgency is an example of _____ in the digital world.

Vocalics

When does a latitude of noncommitment occur?

When the new information does not cause the person to accept/reject the position but instead to maintain his or her original position

Which of the following is not associated with the assimilation stage of workplace socialization?

a finite period of time

According to Marshall McLuhan's Classical Medium Theory, media is _____.

a symbolic environment of any communicative act

Viewing communication as a process of social construction requires an appreciation of both _____ (the power and freedom to use communication to create the social realities we desire) and _____ (the limitations inherent in our social realities).

agency; constraint

Persuasive topics revolve around questions of _____.

all of the above

When you are using persuasion regarding to questions of policy, you are persuading for a change to _____.

all of the above

Engaging in vocational choice (i.e., information seeking about a specific job) and organizational choice (i.e., information seeking about a specific workplace) is part of which stage of workplace socialization?

anticipatory stage

The 100 Best Companies to Work For website could easily function as a tool for compiling information on a variety of workplaces, otherwise known as the _____ stage of _____.

anticipatory; workplace socialization

Any visible or tangible characteristics of a workplace that you can see, hear, or feel are referred to as _____.

artifacts

Because we live in a digital age and our presentations may be available for viewing for years to come, we have to be careful of our ________ so we do not date ourselves too badly.

attire

_____ are learned thought processes that guide behavior and thinking, and represent likes or dislikes of a target.

attitudes

Prejudice is different than discrimination because prejudice refers to an individual's ____, whereas discrimination refers to their _____.

attitudes; actions

According to the matching hypothesis, we tend to form relationships with people who are similar to us in terms of _____.

attractiveness

The process of gathering and analyzing information about an audience to make informed choices about the content and delivery of a presentation is known as _____.

audience analysis

Improving upon your paralinguistic delivery skills, or the way you use your voice, for your presentation will best help _____ retain the information better.

auditory learners

An already popular format for games and other forms of entertainment is called _____ and is a blend of physical and virtual realities.

augmented reality

According to the communication philosopher and ethicist Jürgen Habermas, ethical communication is that which promotes _____ and _____.

autonomy; responsibility

_____ are ideas that a person holds true or false and are formed from attitudes, significant relationships and experiences in the world.

beliefs

Communication among people from a variety of different cultures is _____.

co-cultural communication

In order to judge the quality of a narrative, one should consider narrative _____, or how well a story hangs together or makes sense, and narrative _____, or how well a story matches our lived experience.

coherence; fidelity

The group phenomenon which occurs when group members feel a sense of belonging to their group is known as which of the following terms?

cohesion

In _____ relationships, the primary purpose of communication is to provide job-related feedback while sharing mutual work and family concerns with a colleague.

collegial peer

According to McCroskey (1984), an individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons is _____.

communication apprehension

Face-to-face interactions, written communication, mediated communication, and mass communication are all forms of _____, or the means through which workplace messages are transmitted.

communication channels

Those who use a(n) _____ conflict-handling style strive to find a middle ground between meeting their own needs and the needs of other group members.

compromising

Human communication facilitated by a wide range of New Media technologies such as chat rooms, e-mail, and online games are _____.

computer-mediated communication

The method used to end a presentation, through the use of statistics, quotations, rhetorical questions, and the like, is known as the _____.

concluding device

In the transactional model of communication, every message has two dimensions: _____, or its surface level meaning; and _____, or how a message is said.

content; relationship

The parameters surrounding the existence of the workplace such as its location or history are referred to as _____ elements of workplace artifacts.

contextual

When Kevin and John talk to each other on Skype, they are speaking face-to-face and using new technology to communicate. This is an example of _________, or blending new and old technologies.

convergence

When the group faces a task-related or a relational obstacle, a group member must draw upon persuasive skills to offset the force. This is known as the _____ approach to leadership.

counteractive influence

Unlike traditional broadcast media of television, radio, and newspapers, New Media provides a platform for the expression of self to other. This is part of the ____________ aspect of New Media.

creativity

As an educated citizen, it is important that we strive for _____, or being aware of diversity that's present in any working or social situation.

cultural awareness

A person's race, ethnicity, or country of origin is referred to as their _____.

cultural background

The rules of living and functioning in society which can shape the way you talk, behave, dress and think are known as _____.

culture

Age, ethnicity, religious preference, income, and education level are all examples of _____, or the personal characteristics or attributes of an audience.

demographics

People who have adopted and learned digital technologies later in life are known as _____.

digital immigrants

People for whom technologies already existed when they were born are referred to as

digital natives

The act of excluding or denying people of products, rights, and services based on their race, ethnicity, religion, gender, age, sexual orientation, or disability is known as _____.

discrimination

Sharing your concerns (e.g., about workplace decisions, practices, or policies) with people who do not work with you is known as _____.

displaced dissent

The term used to describe the unique differences in people is _____.

diversity

With regard to outlines, all of the following guidelines should be followed, except _____.

each point should provide several ideas.

Another form of informative presentations that use entertainment, often humorous stories, sad tales, or daring narratives of adventure, as a way to inform audiences about important social issues is referred to as _____.

edutainment

Flipping someone off is an example of a(n) _____ because it has a direct translation to a written word.

emblem

Rather than electing or appointing a group member to a leadership position, group members choose to eliminate those members who do not demonstrate leadership behaviors from leadership contention. This is referred to as the _____ approach to leadership.

emergent leader

Many times, the speaker will not be able to control the _____ and will have to make adjustments to suit the location.

environment

The third step of the introduction, demonstrating the importance of the topic, lets the audience know why they should care about the topic. This process should accomplish all of the following, except _____.

establishing expertise or celebrity-standing

A social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture is known as _____.

ethnicity

When U.S. Americans assume the best way of doing something is the way it is done in the United States, that line of thinking is labeled _____.

ethnocentric

People who view their culture as dominant are unwilling to learn and not open to the ideas of other cultures. This is known as _____.

ethnocentrism

To effectively persuade your audience in regard to a political party, you must _____.

explain your own position

A speech where the speaker has carefully prepared notes and an outline and has practiced a great deal is a(n) _____.

extemporaneous presentation

Megan comes home from work around 6:00 p.m. every day and spends several hours with her children before putting them to bed. Because she has been at work all day, she has not seen the day's news headlines, so before she goes to bed, she goes to her computer to pull up CNN.com. In the morning, she has a little extra time before the kids wake up so she decides to go online and watch the episode of The Bachelor that she missed the night before. From this example, we see that New Media is _____.

flexible

Imagine you are to give a presentation about the importance of mammograms to an audience of men. You will need to approach the _____, or structure, of your argument in a different way considering the gender demographic of your audience.

framing

A _____ outline helps a speaker organize his or her presentation and build an argument, whereas an _____ outline is used to follow during a presentation.

full sentence; key word

Masculinity, femininity, and androgyny are commonly associated with _____, which refers to psychological and emotional characteristics of individuals.

gender

_________, or hand movements, should be ___________ and ___________.

gestures; natural; spontaneous

We may automatically assume that because one of our coworkers is good-looking, he or she is also talented, fun to be around, and hardworking. This example demonstrates _____.

halo effect

In many countries like China or Iraq, individuals focus more on background knowledge and their relationship with their conversational partner than on the spoken words. These are examples of _____.

high-context cultures

Imagine that your instructor dresses rather sloppily and shows up to class with untamed hair and glasses from the 1980s. Consequently, you spend most of class text messaging and on Facebook because you assume your instructor is as unintelligent and unprepared as they are unattractive. This example demonstrates the _____.

horn effect

On the first day of class, Alex's teacher asked each student to stand up at his or her seat and talk about his or her summer vacation. This is an example of a(n) _________ speech.

impromptu

Through interpersonal relationships, we gain (and give to others) a sense of belonging and being part of something, a sense of loving and being valued, and a sense of mattering and being empowered. In other words, interpersonal relationships satisfy our basic human longings for _____, _____, and _____, respectively.

inclusion; affection; control

One method you may use for audience analysis is through seeking out a (n) _____.

informant

Living in the Communication Age, we have greater access to information than ever before. Although this can be a positive, it also puts us in danger of _____, which refers to the negative feelings associated with being given too much information.

information overload

A(n) _____ occurs whenever you are seeking facts or opinions.

information-gathering interview

An interview is _____ because there is a sharing or process of exchange regarding a variety of topics.

interactional

Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both _____ (e.g., superior, subordinates) and _____ (e.g., clients, stakeholders) audiences.

internal; external

Communication with or between persons who approach one another as individuals in a relationship is referred to as _____.

interpersonal communication

Building and maintenance roles are those roles that group members use to develop and maintain _____.

interpersonal relationships

If you find that the best source of information for your research is an expert in the field, or someone with firsthand experience, you may want to conduct a/an _____.

interview

Time, place, noise, and proxemics are all examples of factors that influence the communication process of an interview, known as the _____.

interview environment

An outline of interview questions used to structure an interview is known as a(n) _____.

interview guide

A great conclusion should do all of the following, except _____.

introduce additional main points

Communication is a "we" activity in which people work jointly to create and share meaning. This best demonstrates that communication _____.

is collaborative

Being labeled a "loser" may alter a person's perceptions and reinforce self-destructive behaviors, taking part in shaping their social reality. This best demonstrates that communication _____.

is creative

Imagine you are giving a demonstrative presentation on relaxation through basic yoga and you select four audience members to each demonstrate one basic yoga position. This technique would help those audience members better retain the information if they are _____.

kinesthetic learners

The notion that the self-arises from interpersonal interactions and perceptions of other refers to ____?

looking-glass self

Which of the following is not an example of a formal communication network?

looped communication

One of the disadvantages to giving a manuscript presentation is _____.

losing eye contact with the audience

All of these are characteristics of your experiences with New Media except _____.

loss of individuality

Professor Rawlins often stands in front of his class and reads from the papers in front of him. This is an example of a(n) ______________ presentation.

manuscript

An interview in which the interviewer and interviewee are not necessarily face-to-face, but communicating through some form of technology is known as a(n) _____.

mediated interview

John likes to watch YouTube clips to learn how to perform various tricks on his bike. YouTube clips are an example of a(n) _____.

mediated presentation

Most professors at U.S. universities and colleges have an attendance policy (including punctuality) in their syllabus. In terms of time orientation, of which type of culture is this an example.

monochronic

Objects that reinforce your message, create emotion, or add new information using a variety of senses are _____.

multimedia presentational aids

PowerPoint slides, handouts, and images projected using a document camera are all possible ____.

multimedia presentational aids

Walter Fisher argues that _____ are how we build communities and relationships and create our lives.

narratives

Complex computer data-mining operations use all of your online activities (ranging from site visits, to purchase histories, to group memberships) to compile highly specific profiles of you that advertisers can use to customize, or _____, their advertisements to you.

narrowcast

The _____, or the reason for or the event at which you are speaking, will help you decide on the topic, tone, and length of the presentation, or the style you choose.

occasion

The metaphor used by Altman and Taylor to represent individuals in a relationship is that of a(n) _____.

onion

A(n) _____ helps you define the points of your presentation and keep the audience on track, and is often determined by your topic.

organizational pattern

Imagine you have just started your new job as a server at Buffalo Wild Wings. A customer asks if she can substitute cheese sticks for potato wedges, but you're not sure so you ask the shift manager. You have just used the _____ strategy to secure _____ information.

overt; technical

___________ skills, or how we use our voices, are an important part of effective speech delivery.

paralinguistic

Sarah and Joe are both sales members on their company's executive sales team. Sarah has worked for the company for about two years longer than Joe has. She experiences some of the perks of seniority (e.g., higher salary, established relationships with supervisors), but nonetheless fills the same position as him. Which type of workplace relationship is Sarah's and Joe's?

peer relationship

People tend to self-disclose more online than in person because _____.

people are more aware of themselves and less aware of the people they are talking to during CMC

Interviews may involve more than two _____, but can never involve more than two _____.

people; parties

In a conversation, Jackson informs Kayla of the way he is aware of and understands the world. Jackson is describing his process of _____.

perception

People who are viewed as having cultural competence are usually masters of a practice called _____, or asking others if their perceptions or sense of understanding is correct or incorrect.

perception checking

The grievous act of using someone else's language, ideas, or other material as your own without giving them credit is known as _____.

plagiarism

_________ and __________ are both aspects of movement in your presentation and can help you communicate confidence to your audience.

posture; poise

The amount of perceived or felt equality or inequality between people in certain cultural or social contexts is referred to as _____ .

power distance

The ancient Greeks referred to the ways that communication can be used as an instrument to accomplish things as _____ and the ways that communication creates things as _____.

praxis; poiesis

Questions that are usually scripted prior to the interview to support a list of key topics the interviewer has for the interviewee are known as _____.

primary questions

As issues across organizational contexts emerge, _____ are sometimes used by external consultants or members of the management team to describe an issue and work towards a solution.

problem-solving interviews

The sufficiency of evidence strategy indicates that you should _____.

provide overwhelming evidence based on research

A predetermined and serious _____ distinguishes an interview from the other social conversations that occur in everyday life.

purpose

A persuasive presentation on the morality of the death penalty focuses on _____.

questions of value

Within a library's catalog are _____, which include general materials such as encyclopedias and dictionaries. These are generally a good place to start your information search.

reference works

Similarity, inclusion, affection, control, and trust are the five primary _____ dimensions related to interviews.

relational

Mary and Clark get Chinese food every Tuesday and find that they have cute nicknames for each other that none of their other couple friends use. These relational features that distinguish Mary and Clark from all other relationships are known as _____.

relational culture

Trying to persuade an audience that the social networking site Linkedin.com is an important tool to network with future employees, uses argument by _____.

relationship

Factors that influence perceptions include all of the following except for ____?

relationships

An audience that knows that they will receive a(n) _____, or the psychological or physical benefit to be obtained, will be more eager to hear what you have to say.

reward

A question asked in a manner that does not invite an actual response is known as a _____.

rhetorical question

Workers may play the hero, the outlaw, the high priest, the whisperer, or a cabal member at their workplace. This is an example of _____ elements of cultural artifacts in the workplace.

role

The type of question that allows a person to choose an answer between two points is known as a _____.

scaled question

An interview that occurs when you are being evaluated for promotion, selected for an academic award, scholarship, or for admittance to a graduate program is known as a(n) _____.

selection interview

In the 1970s, Irwin Altman and Dallas Taylor developed the Social Penetration Model to show how relationships progress toward intimacy as a result of _____ from both partners.

self-disclosure

Kevin sees himself as a good student, but a bad friend. His feelings refer to his _____.

self-esteem

Kevin sees himself as an athlete, a student, tall, a son, and a lead singer. These are characteristics of Kevin's ____?

self-image

The communicative behaviors any group member can enact to demonstrate leadership are referred to as _____.

shared leadership

Words and phrases such as "first," "beginning with," "to clarify," and "for example" are examples of _____, which let the audience know exactly where the speaker is within a presentation.

signposts

Bias occurs when the author or the publication has a particular point of view that will _____ the information.

skew

Those group members who fail to contribute equally or equitably to a group task are referred to as _____.

slackers

A web-based service that allows individuals to create a public profile and to maintain and view a list of users who share a common interest is _____.

social media

One of the primary differences between New Media and the term social media is that _____.

social media places priority on and refers to the significance of the social and relational aspects of today's media

Newspapers, magazines, documentaries, books, government documents, online journals, news shows, interviews, and websites are all examples of _____, or research and information attained through others' work.

sources

The _____ consist(s) of the size of the audience, the environment, and the occasion.

speaking situation

During an emergency, Daniel sees a man in a blue uniform with a gold star and a flashlight. Using stereotypes, Daniel assumes the man is a police officer. This refers to an organization pattern known as ____.

stereotyping

All of the following statements are associated with a consistent outline format, except _____.

sub points are indicated by a lower-case letter

When a line cook tells a staff of servers to "86 the onion rings" because they are out of that item, their use of jargon is an example of _____ elements of workplace artifacts.

symbolic

The more you give presentations and practice speaking in front of others, the more you will be aware of the symptoms of communication apprehension without suffering too much from them. This is often called _____.

systematic desensitization

A growing number of workers are engaging in _____, which is the practice of working offsite (i.e., away from the physical workplace) while remaining connected to the workplace through a host of communication technologies such as the Internet, e-mail, voice mail, cell phones, instant messaging, and virtual private networks.

teleworking

The most commonly used form of presentational aids is _____.

text

The first step in an introduction, which can utilize a number of different methods such as asking a question or telling a story, is known as _____.

the attention getter