SPH 106 Final

What are the steps in the perception process?

Selection, organization, and interpretation

What is negativity bias?

The tendency to focus more on negative impressions than on positive ones.

Which of the following behaviors has been identified by researchers as one of the main ways people feel connected?

making eye contact

If you were a transformational leader, your first priority would be __________.

the team mission

Which of the following is an example of metacommunication?

"I hate it when you yell at me"

What is the primary reason that women tend to demonstrate greater sensitivity than men to nonverbal cues?

Because women have historically had less power than men.

Carlos usually spends a lot of time surfing. He values the time he has in the ocean alone with his thoughts and the waves. It's something he really feels like he needs. He recently met a very exciting woman named Amy. He is thrilled by the time they spend together, but he feels surfing, a significant part of his identity, is now being neglected. What type of tension is he most likely feeling?

Connection vs. Autonomy

Which of the statements below best encapsulates self-fulfilling prophecy?

Expecting a positive outcome causes you to engage in actions, behavior, or thoughts that influence a positive outcome.

Which of the following is an accurate statement about first impressions?

First impressions are a way of stereotyping others and a means for controlling our environment.

emergent leaders

Gain influence without being appointed

In which of the following scenarios would your interpretation likely be affected by your personal experience?

If landlords have unfairly charged you in the past, you might be sceptical about an apartment manager's assurances of refunding your cleaning deposit.

What of the following is a reason you might avoid self-disclosure with another person?

If the other person does not reciprocate with their own self-disclosures.

Which of the following is a caveat to consider when choosing a relational partner?

We tend to overestimate how similar we are to our friends and underestimate how similar we are to people we don't know well.

After you participate in an interview, be sure to send.

a handwritten note of thanks

Whether communicating in writing online or on "hard copy," the first rule of written communication is

check for grammar and spelling errors

The study of how humans use and structure time is called __________.

chronemics

Which of the following is NOT one of the stages in Fisher's four-stage group decision-making process?

conforming

Which type of power comes from a member's ability to develop relationships that help the group reach its goal?

connection

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?

determine the groups goals

Soldiers are a classic example of which type of follower?

diehard

The model of self-disclosure that represents everything there is to know about you in one frame is

johari window

The word used to describe the behavior of people who pay more attention to their devices than to those around them is ____________.

phubbing

Which statement best characterizes appearance as a factor of attraction?

physical attraction becomes less significant as the relationship progresses

When answering interview questions, try not to _________ either out of nervousness, enthusiasm or a desire to show off your knowledge.

ramble

When you tell a lie by withholding information that another person deserves to know, or deliberately mislead another person to protect yourself, what kind of lie is it?

self-serving lie

Adriana always sits in a seat next to the window in French class. One day, Andrew sits in that seat. Adriana gets upset with Andrew for taking the seat that she normally sits in. Which nonverbal concept does this situation describe?

territory

Which of the following types of leaders respect the power of teamwork and are primarily motivated by the mission of the group or organization?

transformational

No matter what form interview questions take, the "question behind the question" is

"What is your greatest weakness?"

Personal distance is defined as the space ____________ away from another person.

18 inches to 4 feet

Researchers estimate that we inherit what percentage of our personality traits?

40%

Which characteristic is one of the strongest predictors of innovation in teamwork?

Group cohesiveness

After watching models on the Victoria's Secret Fashion Show, Courtney feels bad about her appearance and begins an unhealthy diet. Her respond is likely due to which of the following processes?

Social comparison

A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed is

an informational interview

In the selection stage of the perception process, you are more likely to pay attention to

a loud boom in an otherwise quiet building.

When attending a meeting via videoconference, it is best to

dress for video conferences as you would for in-person meetings.

When a group moves from conflict toward a single solution, it is in the ____________ stage.

emergence

____________ is a method of problem analysis that identifies the forces contributing to resolution of the problem and the forces that inhibit its resolution.

force field analysis

Roles which are explicitly assigned by an organization or group such as "coach," "treasurer," or "customer service representative" are

formal roles

Adopting different perspectives based on the cultures and situations in which we find ourselves is known as

frame switching

The study of touch is called ____________.

haptics

People with nonverbal learning disorder (NVLD) might

have trouble understanding sarcastic or humorous statements

Asif is flirting, hinting around, and asking hypothetical questions to test his partner's receptiveness. In which of Knapp's developmental stages is he in this relationship?

intensifying

The type of manager who focuses on tasks and relationships equally but doesn't excel at either is a

middle-of-the-road leader

"If you were an inanimate object, what would you be?" and "If you could have lunch with any person, living or dead, who would it be?" are examples of

non-traditional interview questions

Nonverbal communication includes messages expressed through ____________ means.

nonlinguistic

The process of conveying messages without using words is the definition of

nonverbal communication

A rising intonation, then a falling intonation, followed by a drawing out the final syllable of the clause at the end of a statement (like the sound you make when you finish a sentence) is a common form of communication ____________.

regulating

A person who has the ability to grant desirable outcomes like promotions, raises and recognition is said to have ________ power.

reward

Which of the following is NOT one of the factors listed in the text that affects the way we interpret another's behavior?

self-awareness

Randy knows that he has a strong fear of snakes. He does not disclose this information to his friends. This information falls into the _____ quadrant of his Johari window

the hidden areas