SPM Chapter 10, 11, and 13
____ involves taking steps to enhance opportunities and reduce threats to meeting project objectives. a. Performing quantitative risk analysis c. Monitoring and controlling risk b. Planning risk responses d. Performing qualitative risk analysis
Planning risk responses
____ involves making needed information available to project stakeholders in a timely manner. a. Reporting performance c. Managing stakeholder expectations b. Distributing information d. Planning communications
Distributing information
Unenforceable conditions or contract clauses, and adversarial relations are risk conditions associated with the ____ project management knowledge area. a. Integration c. Procurement b. Quality d. Human Resources
Procurement
It is uncommon for people to identify problems or opportunities without really understanding them.
False
Negative and positive risks should always be included in the same probability/impact matrix or chart.
False
Negative risk management is like investing in opportunities.
False
People have a tendency to want to report bad information.
False
Team members often create consolidated progress reports based on the information received from team leaders.
False
The communications management plan should not address frequency of communication.
False
The last step in project risk management is deciding how to address this knowledge area for a particular project by performing risk management planning.
False
The level of detail included in the risk management plan rarely varies across projects.
False
The lower the EMV, the better.
False
The main output of qualitative risk analysis is a decision tree.
False
The psychology literature shows that individuals, working alone, produce fewer ideas than the same individuals produce through brainstorming in small, face-to-face groups.
False
You can assume that a task originally scheduled to take two months of one person's time can be done in one month by two people.
False
____ employees are also more likely to enroll voluntarily in classes on the latest technology than those on developing their soft skills. a. Individual c. Groups of b. Service d. Team
Individual
____ is a fact-finding technique for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions. a. Brainstorming c. The Delphi technique b. SWOT analysis d. Interviewing
Interviewing
____________________ based on risks that have been encountered in previous projects provide a meaningful template for understanding risks in a current project.
Checklists
_____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.
Project managers
_____ are individuals, groups, or organizations who may affect, be affected by, or perceive themselves to be affected by a decision, activity, or outcome of a project.
Project stakeholders
_____ can be classified as internal to the organization or external.
Project stakeholders
Communication and interpersonal skills are important for successful project stakeholder management.
TRUE
Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.
TRUE
Project stakeholder management has only recently been identified as an entire knowledge area by the Project Management Institute.
TRUE
____________________ can facilitate the process of distributing information, when used properly.
Technology
Rarely does the receiver interpret a message exactly as the sender intended.
True
Risk management is a frequently overlooked aspect of project management.
True
The Delphi technique is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events.
True
The Microsoft Solution Framework (MSF) includes a risk management model that includes developing and monitoring a top-ten master list of risks.
True
The Monte Carlo analysis can predict the probability of finishing by a certain date or the probability that the cost will be equal to or less than a certain value.
True
The communications management plan will vary with the needs of the project.
True
The cost for risk management should not exceed the potential benefits.
True
When using the confrontation mode, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements.
True
You can break down the technology risk category into hardware, software, and network technology.
True
KLCI Research Group's 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____. a. prevent surprises c. meet customer commitments b. improve ability to negotiate d. anticipate/avoid problems
anticipate/avoid problems
In a risk breakdown structure, competitors, suppliers, and cash flow are categories that fall under ____ risk. a. business c. organizational b. technical d. project management
business
Research indicates that project managers favor using ____ for conflict resolution over the other four modes. a. compromise c. confrontation b. smoothing d. forcing
confrontation
The ____ mode is also called the problem-solving mode. a. confrontation c. smoothing b. compromise d. forcing
confrontation
Understanding the stakeholders' ____________________ can help in managing issues.
expectations
A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.
expectations management matrix
Project sponsors can usually rank scope, time, and cost goals in order of importance in a(n) ____. a. expectations management matrix c. issue log b. responsibility assignment matrix d. priority matrix
expectations management matrix
The ______________________________ includes a list of measures of success as well as priorities, expectations, and guidelines related to each measure.
expectations management matrix
Team leaders often create consolidated ____________________ based on the information received from team members.
progress reports
The outputs of the _________________________ process are performance reports, organizational process assets updates, and change requests.
reporting performance
A project ____________________ is an uncertainty that can have a negative or positive effect on meeting project objectives.
risk
A(n) _________________________ is a hierarchy of potential risk categories for a project.
risk breakdown structure
A(n) ____________________ documents the procedures for managing risk throughout the project.
risk management plan
The ____________________ is the person who will own or take responsibility for the risk.
risk owner
A(n) ____________________ is a document that contains results of various risk management processes.
risk register
Utility rises at a decreasing rate for a ____ person. a. risk-seeking c. risk-neutral b. risk-averse d. risk-indifferent
risk-averse
A simple way to document basic information on project stakeholders is by creating a(n) _____.
stakeholder register
The main output of the identifying stakeholders process is the _____.
stakeholder register
Having ____ review and approve all stakeholder communications analysis will ensure that the information is correct and useful. a. stakeholders c. top management b. project team members d. customers
stakeholders
An important technique for performance reporting is the ____________________ review meeting.
status
The ____ line for any e-mail messages you write should clearly state the intention of the e-mail. a. to c. subject b. from d. cc
subject
A(n) _____ stakeholder is one who is oblivious to a project and its potential impact.
unaware
According to the Standish Group's success potential scoring sheet, ____ has the highest relative importance. a. executive management support c. proper planning b. clear statement of requirements d. user involvement
user involvement
Project team members may become stagnant or develop ____________________—conformance to the values or ethical standards of a group—if there are no conflicting viewpoints on various aspects of a project.
groupthink
The project sponsor, project team and the support staff would be the _____ project stakeholders.
internal
It takes ____ to help improve communication. a. timing c. leadership b. highly skilled employees d. outside consultants
leadership
A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.
neutral
Two people have ____ communications channel(s). a. zero c. two b. one d. three
one
Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language. a. 10 c. 58 b. 25 d. 85
58
KLCI Research Group's 2001 survey revealed that ____ percent of the organizations surveyed had a Project Management Office. a. 64 c. 85 b. 75 d. 94
64
KLCI Research Group's 2001 survey revealed that ____ percent identified anticipating and avoiding problems as the primary benefit of risk management. a. 60 c. 89 b. 80 d. 99
80
KLCI Research Group's 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk. a. 75 c. 97 b. 87 d. 99
97
What is the first step in a Monte Carlo analysis? a. Determine the probability distribution of each variable. b. For each variable, such as the time estimate for a task, select a random value based on the probability distribution for the occurrence of the variable. c. Assess the range for the variables being considered. d. Run a deterministic analysis or one pass through the model using the combination of values selected for each one of the variables.
Assess the range for the variables being considered.
____________________ is a technique by which a group attempts to generate ideas or find a solution for a specific problem by amassing ideas spontaneously and without judgment.
Brainstorming
____________________ e-mail that you do not need to save or respond to.
Delete
The basic concept of the ____________________ is to derive a consensus among a panel of experts who make predictions about future developments.
Delphi technique
A ____ person achieves a balance between risk and payoff. a. risk-seeking c. risk-fearing b. risk-averse d. risk-neutral
Drisk-neutral
______________________________ is the product of a risk event probability and the risk event's monetary value.
EMV - Expected monetary value - Expected monetary value (EMV)
Key stakeholders need not be invited to participate in a kick-off meeting.
FALSE
Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.
FALSE
Project stakeholder management has resonances with project cost management and project time management.
FALSE
Projects often do not cause any changes in an organization.
FALSE
Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.
FALSE
The main output of the identifying stakeholders process is the project charter.
FALSE
The stakeholder management plan is always a formal document.
FALSE
____ are developed for risks that have a high impact on meeting project objectives, and are put into effect if attempts to reduce the risk are not effective. a. Fallback plans c. Contingency plans b. Contingency reserves d. Contingency allowances
Fallback plans
A risk management review accomplishes one objective, it keeps management and the customer aware of the major influences that could prevent or enhance the project's success.
False
A simple approach to using probability/impact information is to calculate risk factors.
False
E-mail is always an appropriate medium for all types of communications.
False
Few organizations develop their own risk questionnaires.
False
Getting project information to the right people at the right time and in a useful format is not as important as developing the information in the first place.
False
Good project risk management never goes unnoticed.
False
Instead of knowing the people working on their projects and developing a trusting relationship with them, many colleagues and managers should want to focus on getting information by reading technical documents.
False
It is common to find someone with a natural ability for both communication and technical skills.
False
It is not good practice to include time for informal meetings with customers to help develop relationships and provide staff to assist in relationship management.
False
It is not important to document any changes in technical specifications that might affect product performance.
False
Potential risks can only be identified early in a project.
False
Project managers must realize that all conflict is bad.
False
Project team members rarely need to see all project documentation.
False
Quantitative risk analysis and qualitative risk analysis must be done together.
False
Risk events refer to specific, certain events that may occur to the detriment or enhancement of the project.
False
The gap between users and developers decreases as technology advances.
False
The information technology field is relatively stable and unchanging.
False
You can separate technical skills and soft skills when working on information technology projects.
False
"Will the project meet NPV, ROI, and payback estimates?" applies to which risk category? a. Financial risk c. Structure/process risk b. Technology risk d. Market risk
Financial risk
____ predict future project status and progress based on past information and trends. a. Progress reports c. Forecasts b. Status reports d. Updates
Forecasts
Poor conflict management, poor project organization and definition of responsibilities, and absence of leadership are risk conditions associated with the ____ project management knowledge area. a. Integration c. Time b. Quality d. Human Resources
Human Resources
____ involves determining which risks are likely to affect a project and documenting the characteristics of each. a. Identifying risks c. Performing qualitative risk analysis b. Planning risk management d. Performing quantitative risk analysis
Identifying risks
_________________________ involves managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.
Managing stakeholder expectations
"If the information technology project is to produce a new product or service, will it be useful to the organization or marketable to others?" applies to which risk category? a. Financial risk c. Structure/process risk b. Technology risk d. Market risk
Market risk
____ involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project. a. Performing quantitative risk analysis c. Monitoring and controlling risk b. Planning risk responses d. Performing qualitative risk analysis
Monitoring and controlling risk
____ analysis simulates a model's outcome many times to provide a statistical distribution of the calculated results. a. Decision tree c. Monte Carlo b. EMV d. Watch list
Monte Carlo
_________________________ keeps stakeholders informed about how resources are being used to achieve project objectives.
Performance reporting
____ involves prioritizing risks based on their probability and impact of occurrence. a. Performing qualitative risk analysis c. Planning risk responses b. Planning risk management d. Performing quantitative risk analysis
Performing qualitative risk analysis
____ involves numerically estimating the effects of risks on project objectives. a. Performing qualitative risk analysis c. Planning risk management b. Planning risk responses d. Performing quantitative risk analysis
Performing quantitative risk analysis
____ involves determining the information and communications needs of the stakeholders. a. Reporting performance c. Managing stakeholder expectations b. Distributing information d. Planning communications
Planning communications
____ involves deciding how to approach and plan the risk management activities for the project. a. Identifying risks c. Performing qualitative risk analysis b. Planning risk management d. Performing quantitative risk analysis
Planning risk management
____ describe what the project team has accomplished during a certain period. a. Progress reports c. Forecasts b. Status reports d. Updates
Progress reports
____ are a complete set of organized project records that provide an accurate history of the project. a. Project archives c. Project databases b. Project backups d. Project notes
Project archives COMPLETION
____ involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting. a. Reporting performance c. Managing stakeholder expectations b. Distributing information d. Planning communications
Reporting performance
____________________ risks are risks that remain after all of the response strategies have been implemented.
Residual
____ applies to positive risks when the project team cannot or chooses not to take any actions toward a risk. a. Risk enhancement c. Risk sharing b. Risk acceptance d. Risk exploitation
Risk acceptance
____ involves eliminating a specific threat, usually by eliminating its causes. a. Risk avoidance c. Risk transference b. Risk acceptance d. Risk mitigation
Risk avoidance
____ involves changing the size of the opportunity by identifying and maximizing key drivers of the positive risk. a. Risk exploitation c. Risk enhancement b. Risk sharing d. Risk acceptance
Risk enhancement
____ involves doing whatever you can to make sure the positive risk happens. a. Risk exploitation c. Risk enhancement b. Risk sharing d. Risk acceptance
Risk exploitation
____________________ are numbers that represent the overall risk of specific events, based on their probability of occurring and the consequences to the project if they do occur.
Risk factors
____ involves reducing the impact of a risk event by reducing the probability of its occurrence. a. Risk avoidance c. Risk transference b. Risk acceptance d. Risk mitigation
Risk mitigation
____ involves allocating ownership of the risk to another party. a. Risk exploitation c. Risk enhancement b. Risk sharing d. Risk acceptance
Risk sharing
____ involves shifting the consequence of a risk and responsibility for its management to a third party. a. Risk avoidance c. Risk transference b. Risk acceptance d. Risk mitigation
Risk transference
____________________ is the amount of satisfaction or pleasure received from a potential payoff.
Risk utility - Risk tolerance
____ issues cause the most conflicts over the project life cycle. a. Project priority c. Cost b. Staffing d. Schedule
Schedule
____ risks are a direct result of implementing a risk response. a. Tertiary c. Residual b. Primary d. Secondary
Secondary COMPLETION
____ are often more effective particularly for sensitive information. a. Electronic communications c. Telephone conversations b. Short face-to-face meetings d. Long face-to-face meetings
Short face-to-face meetings
____ describe where the project stands at a specific point in time. a. Progress reports c. Forecasts b. Status reports d. Updates
Status reports
____ are a good way to highlight information provided in important project documents, empower people to be accountable for their work, and have face-to-face discussions about important project issues. a. Information retreats c. Information review meetings b. Status planning meetings d. Status review meetings
Status review meetings
Communications software like e-mail, blogs, Web sites, texts, and tweets can aid in stakeholder communications.
TRUE
Groups representing consumer, environmental, or other interests can be identified as project stakeholders.
TRUE
Internal stakeholders include top management, other functional managers, and other project managers.
TRUE
Stakeholders might change during a project due to employee turnover, partnerships, and other events
TRUE
The stakeholder management plan should not be accessible to all stakeholders.
TRUE
Though stakeholders cannot be controlled, their level of engagement can be controlled.
TRUE
____ are/is a qualitative risk analysis tool, and in addition to identifying risks, it maintains an awareness of risks throughout the life of a project. a. Risk factor analysis c. Risk registering b. Probability/impact matrices or charts d. Top Ten Risk Item Tracking
Top Ten Risk Item Tracking
A potential response to the risk event of a defective server might be the inclusion of a clause in a contract with the supplier to replace a defective server within a certain time period at a negotiated cost.
True
A probability/impact matrix or chart lists the relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other.
True
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
True
Before you can improve project risk management, you must understand what risk is.
True
By analyzing stakeholder communications needs, you can avoid wasting time or money on creating or disseminating unnecessary information.
True
By reviewing the project scope statement, cost, schedule, and communications management plans, enterprise environmental factors, and organizational process assets, project teams can discuss and analyze risk management activities for their particular projects.
True
Communicating badly exponentially increases the possibility of making fatal mistakes.
True
Consistent communication helps organizations improve project communications, especially for programs composed of multiple projects.
True
Do not have a meeting if there is a better way of achieving the objective at hand.
True
Emotional conflict, which stems from personality clashes and misunderstandings, often depresses team performance.
True
Increasing the project manager's authority is a strategy for mitigating technical and cost risks.
True
Many WBSs include a section for project communications to ensure that reporting key information is a project deliverable.
True
Many projects have each team member prepare a monthly or sometimes weekly progress report.
True
Most educational systems for information technology graduates promote strong technical skills over strong communication and social skills.
True
Not understanding how to communicate effectively with other cultures and people of diverse backgrounds hurts projects and businesses.
True
Project managers should lead their teams in developing norms for dealing with various types of conflicts that might arise on their projects.
True
Project risk management does not stop with the initial risk analysis.
True
SWOT analysis can be used during risk identification by having project teams focus on the broad perspectives of potential risks for particular projects.
True
Selecting the most experienced project manager is recommended for reducing schedule risks.
True
Several PC-based software packages are available that perform Monte Carlo simulations.
True
Status reports can take various formats depending on the stakeholders' needs.
True
According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only inappropriate method for expressing support/appreciation. a. phone call c. meeting b. e-mail d. Web site
Web site
_____ involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. a. Identifying stakeholders c. Managing stakeholder engagement b. Planning stakeholder management d. Controlling stakeholder engagement
a. Identifying stakeholders
_____ is the new knowledge area identified by the Project Management Institute. a. Project stakeholder management c. Project risk management b. Project communication management d. Project procurement management
a. Project stakeholder management
After identifying and analyzing stakeholders, the project manager and team should develop a(n)______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project. a. stakeholder management plan c. issue log b. stakeholder register d. power/interest grid
a. stakeholder management plan
Risk ____________________ involves accepting the consequences should a risk occur.
acceptance
Some professionals refuse to attend meetings if they do not have a(n) ____________________ ahead of time.
agenda
The main output of the _____ process is the stakeholder register. a. Planning stakeholder management c. Managing stakeholder engagement b. Identifying stakeholders d. Controlling stakeholder engagement
b. Identifying stakeholders
Scope, time and cost goals in order of importance can be ranked on a(n) _____. a. requirements traceability matrix c. responsibility assignment matrix b. expectations management matrix d. probability matrix
b. expectations management matrix
The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware. a. high interest/low power c. low interest/ low power b. high interest and high power d. low interest/high power
b. high interest and high power
Doctors who have been co-opted to actively participate in a project related to using information technology for chronic health problems would be examples of _____ stakeholders. a. supportive c. resistant b. leading d. neutral
b. leading
It is important to put information in context, especially if it is ____________________ news.
bad
One of the main outputs of the _____ process are the issue logs.. a. Planning stakeholder management c. Managing stakeholder engagement b. Identifying stakeholders d. Controlling stakeholder engagement
c. Managing stakeholder engagement
Which of the following is true about identifying stakeholder ? a. The project manager's family is not a potential stakeholder. c. Stakeholders with indirect ties to the project need not be engaged with. b. It is not very difficult to identify stakeholders. d. Stakeholders do not change during a project
c. Stakeholders with indirect ties to the project need not be engaged with.
The stakeholder register is the output of the _____ process of project stakeholder management. a. initiating c. executing b. planning d. monitoring and controlling
c. executing
Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to ____________________.
communicate
A(n) ______________________________ is a document that guides project communications.
communications management plan
With the ____, project managers use a give-and-take approach to resolving conflicts. a. confrontation mode c. smoothing mode b. compromise mode d. forcing mode
compromise mode
When the stakes are high, ____________________ is never far away.
conflict
The communications management plan can be part of the team ____. a. WBS c. plan b. contract d. guidelines
contract
Many studies define project success as meeting project scope, time, and ____________________ goals.
cost
_____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed. a. Planning stakeholder management c. Managing stakeholder engagement b. Identifying stakeholders d. Controlling stakeholder engagement
d. Controlling stakeholder engagement
A(n) _____ is a tool used to document, monitor, and track problems that need resolution. a. requirements traceability matrix c. power/interest grid b. Gantt chart d. issue log
d. issue log
A(n) ____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain. a. decision tree c. Monte Carlo analysis b. EMV d. watch list
decision tree
According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible. a. determining if a meeting can be avoided b. determining who should attend the meeting c. defining the purpose and intended outcome of the meeting d. running the meeting professionally
determining who should attend the meeting
According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is "excellent" for encouraging creative thinking. a. phone call c. meeting b. e-mail d. Web Site
Government officials and concerned citizens would be classified as _____ project stakeholders.
external
Many users prefer ____ to learn how to use a new system. a. phone conversations c. e-mail conversations b. face-to-face meetings d. reading user guides
face-to-face meetings
System or process ____________________ are diagrams that show how different parts of a system interrelate.
flowcharts
When using the ____, project managers exert their viewpoint at the potential expense of another viewpoint. a. confrontation mode c. smoothing mode b. compromise mode d. forcing mode
forcing mode
There are ____ main processes in project communications management. a. two c. four b. three d. five
four
Often, many non-technical professionals—from colleagues to managers—prefer to ____ about project information to try to find pertinent information. a. read detailed reports c. read Web pages b. read e-mails d. have a two-way conversation
have a two-way conversation
The main output of the ____________________ process is the start of a risk register.
identifying risks
As the number of people involved in a project ____, the complexity of communications ____. a. increases, decreases c. increases, stays constant b. decreases, increases d. increases, increases
increases, increases
A(n) ____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other. a. risk breakdown structure c. process flow chart b. influence diagram d. system flow chart
influence diagram
William Ibbs and Young H. Kwak's study revealed that the ____ industry had the lowest level of project management maturity in the area of quality management. a. engineering/construction c. information systems b. telecommunications d. high-tech manufacturing
information systems
William Ibbs and Young H. Kwak's study revealed that the ____ industry had the lowest level of project management maturity in the area of risk management. a. engineering/construction c. information systems b. telecommunications d. high-tech manufacturing
information systems
Inadequate planning, poor resource allocation, poor integration management, and lack of post-project review are risk conditions associated with the ____________________ project management knowledge area.
integration
A(n)_____ is a tool that is used to document , monitor, and track problems that need resolution.
issue log
A(n) _____ stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed.
leading
A(n) _________________________ is a reflective statement documenting important things they have learned from working on the project.
lessons-learned report
Some items discussed in a(n) ____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a. final project report c. audit report b. design document d. lessons-learned report
lessons-learned report
Project managers should try to ____________________ the size of teams or sub teams to avoid making communications too complex.
limit
Many experts believe that the difference between good project managers and excellent project managers is their ability to nurture relationships and use empathic ____________________ skills.
listening
According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the most appropriate method for giving complex instructions. a. phone call c. meeting b. e-mail d. Web Site
meeting
Examples of risk ____________________ include using proven technology, having competent project personnel, using various analysis and validation techniques, and buying maintenance or service agreements from subcontractors.
mitigation
The output of the ____ process is a communications management plan. a. reporting performance c. managing stakeholder expectations b. distributing information d. planning communications
planning communications
Risk management can have a(n) ____________________ impact on selecting projects, determining the scope of projects, and developing realistic schedules and cost estimates.
positive
A(n) _____ is a tool used to group stakeholders based on their level of authority and their level of concern for project outcomes.
power/interest grid
A project manager can chart the probability and impact of risks on a ____. a. risk ranking chart c. probability/impact matrix b. risk probability table d. risk assessment matrix
probability/impact matrix
The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and to effectively engage them in project decisions throughout the life of a project.
project stakeholder management
All meetings should have a(n) ____________________ and intended outcome.
purpose
According to the guideline governing ____, designate someone to take minutes and send the minutes out soon after the meeting. a. running the meeting professionally b. providing an agenda to participants before the meeting c. determining who should attend the meeting d. building relationships
running the meeting professionally
Many practitioners define project success as ____. a. meeting project scope goals c. satisfying the customer/sponsor b. meeting time goals d. meeting cost goals
satisfying the customer/sponsor
Many professionals use ____________________ to help make several common business decisions, such as determining break-even points based on different assumptions.
sensitivity analysis
When using the ____, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement. a. confrontation mode c. smoothing mode b. withdrawal mode d. forcing mode
smoothing mode
A(n) _____ is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project.
stakeholder analysis
The ______________________________ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information.
stakeholder communications
The ____ serves as a good starting point for information distribution. a. stakeholder communications analysis c. communications management plan b. WBS d. status report
stakeholder communications analysis
The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made through out the life of the project.
stakeholder management plan
The idea of striving to balance risks and opportunities suggests that different organizations and people have different ____________________ for risk.
tolerances - tolerance
Given that all projects involve _____________________ that can have negative or positive outcomes, the question is how to decide which projects to pursue and how to identify and manage project risk throughout a project's life cycle.
uncertainties - uncertainty
Many information technology professionals work on ____________________ projects where they never meet their project sponsors, other team members, or other project stakeholders.
virtual
A(n) ____________________ is a list of risks that are low priority, but are still identified as potential risks.
watch list
When using the ____, project managers retreat or withdraw from an actual or potential disagreement. a. confrontation mode c. smoothing mode b. withdrawal mode d. forcing mode
withdrawal mode
Information regarding the content of essential project communications comes from the ____. a. organizational chart c. work breakdown structure (WBS) b. communications management plan d. expectations management matrix
work breakdown structure (WBS)
Project teams sometimes use ____________________—unplanned responses to risk events—when they do not have contingency plans in place.
workarounds
____ are predefined actions that the project team will take if an identified risk event occurs. a. Fallback plans c. Contingency plans b. Contingency reserves d. Contingency allowances
Contingency plans
_________________________ are provisions held by the project sponsor or organization to reduce the risk of cost or schedule overruns to an acceptable level.
Contingency reserves - Contingency allowances
A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.
FALSE
"Is there a project champion?" applies to which risk category? a. Financial risk c. Structure/process risk b. Technology risk d. People risk
People risk
____________________ are indicators or symptoms of actual risk events.
Triggers
The project team must take corrective action if stakeholders with high interest and high power are categorized as _____. a. resistant c. supportive b. neutral d. leading
a. resistant
Those who are ____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake. a. risk-seeking c. risk-neutral b. risk-averse d. risk-indifferent
risk-seeking
Communication skills training usually includes ____________________ activities in which participants learn concepts such as building rapport.
role-playing - role playing
The ____________________ statement clearly defines mandatory requirements and optional requirements.
scope
Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings. a. long, frequent c. short, frequent b. short, infrequent d. long, infrequent
short, frequent
Four people have ____ communications channel(s). a. one c. six b. four d. eight
six
There are ____ major processes involved in risk management. a. three c. five b. four d. six
six
The ____________________ approach is the least desirable conflict-handling mode.
withdrawal