SS22PJDWB: premium delivery
which is the preferred method for enrolling customers in both connected services and ownership benefits.
24 hours
according to the J.D. power__________ of buyers will return to your dealerships if their needs are completely understood
86 percent
who deserves a premium delivery.
all customers/ vehicles
which feature should you cover in some detail at delivery for a customer who enjoys accessing her music library during long for work
android auto and apple carplay
what effect does a less than perfect delivery have on overall sales satisfaction index scores.
causes the ssi score to plummet
which best practice from premiym services industries is defined as make everything all about the customer. build loyalty to you and your brand by finding ways to make their life easier
developed customer centric way of thinking
whats the first step when using owner support plus to enroll a sustomer, so they can access their connected services or ownership benefits.
enter vin and select go
for a customer who frequently takes their Jeep wrangler off road. which feature is especially important to teach during delivery.
four wheel drive low range
a customer ises her jeep wrangler to negotiate extreme off-road trails which feature would she be particularly interested in learning about during delivery.
front and rear electronic locking differentials
according to J.D. power, using devices such as tablets, smartphones and touchscreen monitors during the sales process _________ SSI scores
greatly improves
which one of the following is not something customers typically need help with during delivery?
operating the am/fm radio
as part of a premium follow-up how soon should you contact a customer after theyve taken delivery of their new vehicle.
owner support plus
is what way can you best ensure that the vehicle is delivered as promised?
play an active role in quality of the delivery
in which key delivery-related measure did jeep dealers show significant year-over-year improvement
use of technology through the sales process
which set of the sales process is usually the best time to help a customer set up their vehicles mobile app
vehicle delivery
