STSI

connect to monitor

At the bottom right, select the time. Select Settings . In the "Device" section, select Displays. Select Mirror Built-in Display. This option will appear when your monitor is connected.

troubleshoot touchpad

At the bottom right, select the time. Select Settings . In the "Device" section, select Touchpad (or Touchpad and mouse). Change how your touchpad works:Turn tap-to-click on or off.Turn on tap dragging.Turn touchpad acceleration on or off.Swap your primary mouse button, if you use a mouse.Adjust how quickly your pointer moves: Move the sliders next to "Touchpad speed" or "Mouse speed."Choose type of scrolling: Turn off Reverse (swipe up to move the page up). Turn on Reverse (swipe up to move the page down).

aw snap

At the top right, click More More tools Clear browsing data. Next to "Time range," select All time. Select Cached images and files and Cookies and other site data. Deselect the other types of data. Click Clear data. Try reloading the tab with the error.

Bluetooth doesn't work

Can't connect to Bluetooth Make sure that your Bluetooth device is supported and fully charged. Make sure you've entered your Bluetooth PIN correctly. Turn off Bluetooth, then turn it back on. Recover your Chromebook. Can connect, but Bluetooth keeps dropping Make sure that your Bluetooth device is supported and fully charged. On your Chromebook, turn off Bluetooth, then turn it back on. Move the Bluetooth device and your Chromebook closer together. Move your Bluetooth device away from other wireless devices and appliances. Close browser tabs and apps you're not using. If Bluetooth still doesn't work, contact the manufacturer of your Bluetooth device for more help.

Chromebook is slow

Check for system updates. If any updates are available, install them.

chromebook wont turn on or charge

First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.) If your Chromebook is charging, let it charge for at least 30 minutes. If it still won't turn on, recover your Chromebook. If your Chromebook still isn't charging: Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall. Make sure that the power outlet is working. Unplug your charger from the wall and your Chromebook. Plug your charger back in to your Chromebook, then the wall. Charge the device for at least 30 minutes. If these steps don't fix the problem, reset your Chromebook. Tip: Use Diagnostics to troubleshoot your issue with the battery. If you still have trouble after these steps, contact your Chromebook manufacturer.

how to fix battery wont charge

First, check that: The charger or adapter cables are completely plugged in, both to your Chromebook and the wall. The power outlet is working. If your Chromebook still won't charge: Unplug your charger from the wall and your Chromebook. Plug your charger back in to your Chromebook, then the wall. Charge the device for at least 30 minutes. If the battery still won't charge, reset your Chromebook hardware. Tip: Use Diagnostics to troubleshoot your issue with the battery. If you still have trouble after these steps, contact your Chromebook manufacturer.

webpage wont open

If the site needs certain credentials to sign in or open the page, contact the site's administrator for help. If the site doesn't require certain credentials: Check if the site is down for everyone. If you're using a proxy, make sure it's set up correctly. Clear your cache. Clear your DNS cache:Open Chrome .Go to chrome://net-internals/#dnsClick Clear host cache. If the site still won't open, contact the site's administrator. Tip: Use Diagnostics to troubleshoot your issue with memory. If you still have trouble after these steps, contact your Chromebook manufacturer.

system update causes issues

If your Chromebook is connected to mobile data, connect it to Wi-Fi or Ethernet instead, then try downloading the update. Turn off your Chromebook, then turn it back on. Reset your Chromebook. Recover your Chromebook.

system update wont download

If your Chromebook is connected to mobile data, connect it to Wi-Fi or Ethernet instead, then try downloading the update. Turn off your Chromebook, then turn it back on. Reset your Chromebook. Recover your Chromebook. Tip: Use Diagnostics to troubleshoot your issue with memory. If you still have trouble after these steps, contact your Chromebook manufacturer.

chrome book crashed or freezes

If your Chromebook is crashing or freezing: Turn off your Chromebook, then turn it back on. Close all your apps and browser windows. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r. If you've installed any new apps or extensions recently, uninstall them. Reset your Chromebook. Recover your Chromebook. Tip: Use Diagnostics to troubleshoot your issue with memory. If you still have trouble after these steps, contact your Chromebook manufacturer.

camera does not work

If your camera isn't working, or if you see a message that says "No camera found": Turn off your Chromebook, then turn it back on. Try to use the camera in another app, like Google Meet. If it works in that app, uninstall the app where it doesn't work, then reinstall the app. Reset your Chromebook. Recover your Chromebook. If you're still having trouble after trying these steps, contact your Chromebook manufacturer.

fix touchscreen

If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works. Wipe off any dust or dirt on your touchscreen. Reset your Chromebook hardware. Reset your Chromebook to factory settings. If these steps don't fix the problem, contact your Chromebook manufacturer.

sound does not work

Make sure sound isn't muted:At the bottom right, select the time.Adjust the volume using the slider. Change the sound input or output:At the bottom right, select the time.Next to the volume slider, select the Right arrow .Change where sound comes from (output) or where you speak into (input). Unplug audio devices (like headphones or speakers) from your Chromebook. Reset your Chromebook. Recover your Chromebook. If you're still having trouble after trying these steps, contact your Chromebook manufacturer.

chrome os is missing or damaged

On the Chromebook with the error: If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. Enter recovery mode:Chromebook: Press and hold Esc + Refresh , then press Power . Let go of Power.On some Chromebook models: Press and hold Esc + Maximize , then press Power. Let go of Power.When a message shows on the screen, let go of the other keys.Chromebox: First, turn it off. With a paper clip or similar object, press and hold the recovery button. Press the Power button to turn the Chromebox back on. When you see a message on screen, release the recovery button.Chromebit: First, unplug it from power. With a paper clip or similar object, press and hold the recovery button. Plug the Chromebit back in to power. When you see a message on screen, release the recovery button.Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them.

chromebook turns off and on

Recover your Chromebook.

trouble shoot keyboard

Turn off the Chromebook and then turn it back on. Use the keys while you browse as a guest. If the keys work, delete the account that has the problem on your Chromebook and then add it again. Complete a hard reset on your Chromebook hardware. If the owner account has problems, perform a factory reset on the Chromebook. If you still have trouble after trying these steps, contact your Chromebook manufacturer.

tabs refresh constantly

Your Chromebook might be running low on memory. To fix this problem: Close any browser tabs you're not using. Turn off your Chromebook, then turn it back on. Open the Task Manager (press Shift + Esc). Close any apps or windows you're not using. Try turning off some of your extensions:Open Chrome .At the top right, click More .Choose More tools Extensions.Review your list of extensions. Turn off extensions you don't need. Tip: Use Diagnostics to troubleshoot your issue with memory. If you still have trouble after these steps, contact your Chromebook manufacturer.