Supervisory Management Chapter 03

Dana is working on next year's marketing plan. The marketing plan for the last several years has been very similar, year-to-year. Dana is interested in gaining the perspective of her entire team and is hopeful that together they can come up with some creative new directions for the marketing plan. Dana has invited her team and key stakeholders to generate new ideas for the marketing plan. Dana's meeting is an example of what activity?

Brainstroming

In order to help ensure that there is a culture of ethics within an organization, organizations might consider hiring an individual to fulfill which role?

Chief Ethics Officer

Lynnette is on a team tasked with choosing a new software vendor. Vendors are being evaluated based on the cost of the software, the hours that IT will need to implement the software, and the work hours that will be saved from moving from a manual to an automated process. What kind of analysis are Lynnette and her team doing?

Cost/benefit analysis

What is the first step in the decision making process?

Define the idea or problem to be acted on

What are the three pillars of ethical organizations?

Ethical individuals, ethical leadership, and structures and systems

Mike is the CEO of his organization and takes his role as a leader seriously. He believes that he is the visible face of the organization to both internal and external stakeholders. He is a role model and endeavors to act in such a way that presents the highest standards to his employees. Mike is modeling which of the pillars of ethics?

Ethical leadership

These are the standards used to judge the "rightness" or the "wrongness" of one person's behavior toward others.

Ethics

Professor C.C. Crawford at the University of Southern California developed the Crawford Slip Technique. The technique makes use of two elements that are important in achieving creativity. What are the two elements?

Fluency and flexibility

Dawn is interested in helping her team develop their decision making tools. Dawn has enlisted the help of the Human Resources Department to determine the best method. They have decided to start with delivering a test that will help each employee to understand their individual styles. The most common test of this type is called?

Myers-Briggs Type Indicator

The Board of Directors has voted to add a new product line. Casey's department will be directly responsible for implementing the changes. Casey identifies a project team to take the lead. Does Casey's project team have a role in the decision?

No, because the Board of Directors already made the decision

This structured grouping technique is very effective in developing creativity and generating useful individual responses through round-robin, group sharing without criticism, and written balloting. It can be beneficial in working with groups or organizations. What is the technique?

Nominal grouping technique

A large retail chain has established a company-wide tardiness policy. Managers are required to give employees a warning each time an employee is late. If an employee receives three warnings, the matter is escalated to senior management. The tardiness policy is an example of what kind of management decision?

Programmed decisions

Betsy's is a member of an ad hoc task force staffed by stakeholders from across the organization. The task force is trying to solve an organization-wide concern regarding employee retention. The task force model subscribes to the idea that the whole is greater than the sum of its parts. What is the task force demonstrating?

Synergy

Beatrice manages a large team. She is interested in using which management guideline to help determine when and how engaged the members of her team are?

The Vroom-Yetton Model

One basic truism of management is that the lower the level of management, the greater the

span of management