Supervisory Management

Dialogue differs from a discussion, in that a dialogue: a. is often resolved by "beating down" opposing viewpoints. b. requires defensive listening. c. emphasizes inquiry rather than advocacy. d. results in a specific topic being deliberated.

c. emphasizes inquiry rather than advocacy.

The richness of an information channel is influenced by the ability to: a. handle a single cue. b. establish an impersonal focus for the communication. c. facilitate rapid feedback. d. facilitate one-way feedback.

c. facilitate rapid feedback.

Which of the following statements is true of a discussion? a. The intent of a discussion is to present your point of view and persuade others in the group to adopt it. b. Its focus is to reveal feelings and build common ground. c. It emphasizes inquiry rather than advocacy. d. It results in long-term innovative solutions.

a. The intent of a discussion is to present your point of view and persuade others in the group to adopt it.

Which of the following statements is true of routine messages? a. They are simple and straightforward. b. They can be communicated only by selecting a rich channel. c. They are characterized by time pressure and surprise. d. They typically involve issues of change and conflict.

a. They are simple and straightforward.

Candor refers to: a. honest, forthright expression of a leader's thinking. b. the belief that communication is essential to building trust and gaining commitment to a vision. c. the process of influencing how others make sense of an organization. d. deep understanding and acceptance of the vision and strategy of an organization.

a. honest, forthright expression of a leader's thinking.

Luke, an entrepreneur, is starting his own business with a five-member team. He understands the importance of persuasion as a communication tool. Which of the following should he do to persuade and influence his team effectively? a. He should put everything on hold and react immediately to the needs and emotions of his team members. b. He should establish credibility based on his knowledge and expertise. c. He should communicate with his team members only when necessary. d. He should build goals based on personal goals and aspirations of his team members.

b. He should establish credibility based on his knowledge and expertise.

Which of the following statements is true of storytelling? a. Storytelling is independent of listening. b. Telling stories is the foundation of sensegiving. c. Creation of an intellectual context is the key to good storytelling. d. Leaders who use storytelling are less influential than those who use facts

b. Telling stories is the foundation of sensegiving.

Which of the following statements is true of a leader's role in a crisis? a. He or she should avoid visibility. b. He or she should react in haste. c. He or she should tell the truth. d. He or she should remind people of past glories.

c. He or she should tell the truth.

Brooke, a team leader, is known to be a good listener. Which of the following characteristics makes her a good listener? a. She pays attention only to ideas that conform to her opinions. b. She pays close attention to delivery errors. c. She uses thought speed to mentally summarize what the speaker says. d. She listens for facts rather than listening to central themes.

c. She uses thought speed to mentally summarize what the speaker says.

Who among the following is a poor listener? a. Peyton lets the other person do most of the talking. b. James searches for common ground and seeks to understand. c. Hillarie skips over delivery errors. d. Chad listens for facts rather than central themes.

d. Chad listens for facts rather than central themes.

Which of the following refers to an individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons? a. Candor b. Redundant communication c. Embeddedness d. Communication apprehension

d. Communication apprehension

Which of the following statements is true of the communication process? a. The receiver engages in encoding ideas and thoughts of a message. b. Effective communication is limited to the transference of information. c. Feedback occurs after the completion of the communication cycle. d. The message is the tangible formulation of the thought sent to the receiver.

d. The message is the tangible formulation of the thought sent to the receiver.

Which of the following statements is true of writing e-mails? a. E-mails should be lengthy and detailed. b. The most important information should be in the last paragraph of the e-mail. c. E-mails should be used to discuss something with a colleague who sits nearby. d. The subject line of the e-mail should be used to grab the reader's attention.

d. The subject line of the e-mail should be used to grab the reader's attention.

Akemi is the head of public relations for a company that manufactures pet products. When a product was found to be mislabeled, he coached other senior executives on handling the press. He advised them to: a. react immediately without waiting for sufficient information. b. recall past triumphs and successes. c. encourage rumors that benefit the organization. d. be visible and supportive.

d. be visible and supportive.

Keith, a management student, is studying a chapter on management communication. On completion of the chapter, he should understand that: a. management communication and leadership communication are synonymous. b. the traditional role of a manager is that of a "sensegiver." c. managers spend very little time in communication with others. d. managers are essentially "information processors."

d. managers are essentially "information processors."