Supervisory MGMT - ch. 1

________ is an example of technical skill. - developing a new accounting system - communicating with vendors - resolving conflicts amount workers - communicating with customers

developing a new accounting system

Danial is a supervisor in a production facility. He imposes strict punishment on workers who do not reach work on time but lack punctuality himself. In this scenario _______ is a characteristic that Daniel needs to acquire in order to become a better supervisor. - delegation - loyalty - fairness - communication

fairness

According to Abraham Maslow, _______ is an example of a safety need of an individual. - job security - reward - friendship - recognition

job security

Aaron is appointed as a supervisor of the marketing department at a publishing firm. As a supervisor, Aaron should _____. - make assignments on the basis of whom he likes best - maintain error-free employee records - refrain from making decisions that are unpopular with employees. - strive to play favorites to employees

maintain error-free employee records

Aaron is appointed as a supervisor of the marketing department at a publishing firm. As a supervisor, Aaron should _______. - make assignments on the basis of whom he likes best - refrain from making decisions that are unpopular with employees - maintain error-free employee records - strive to play favorites to employees

maintain error-free employee records

At the supervisory level, activities such as scheduling projects and assigning duties to employees are part of the management function of ______. - leading - planning - staffing - organizing

organizing

In the context of the general functions of a supervisor, determining how to set up a group, allocating resources, and assigning work to achieve goals efficiently is known as __________ .

organizing

Frederick W. Taylor is often referred to as the father of _______.

scientific mgmt

______ skills are specialized knowledge and proficiency used to carry out particular procedures or activities in an organization. - conceptual - decision-making - human relations - technical

technical

An organization holds a supervisor accountable for carrying out his or her responsibilities. (t/f)

true

Planning is an example of a change-related activity. (T/F)

False

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities is known as _______.

accountability

Monitoring performance and making needed corrections is the management function of _____.

controlling

Identify a true statement about an individual who is new to the role of supervisor. - he or she should focus on planning and organizing instead of leading and controlling - he or she should make changes without the input of existing employees - he or she should avoid making an official announcement of the promotion.

he or she should make changes without the input of existing employees

______ skills are the skills required to work effectively with other people. - human relations - conceptual - decision-making - technical

human relations

Identify a human relations skill. - interviewing job applicants - bookkeeping - designing brochures - selling appliances

interviewing job applicants

Identify an example of a need related to love and belongingness as suggested by Abraham Maslow. - An acceptable pay for survival in a company - involvement in decision making in a team - medical insurance - a creative and interesting job

involvement in decision making in a team

Identify a true statement about the relative importance of the types of skills for different level of managers in an organization. - supervisors tend to rely more on decision-making skills than top managers - supervisors rely more on technical skills than do higher-level managers - human relations skills are crucial only to few levels of mgmt - Higher-level managers rely more on technical skills than do supervisors.

supervisors rely more on technical skills than do higher-level managers

Identify a true statement about the relationship between the management functions and hierarchy of managers. - supervisors spend most of their time and controlling - higher-level managers spend most of their time controlling -higher-level managers work directly with employees who sell a product - supervisors spend most of their time planning

supervisors spend most of their time and controlling

_____, a contemporary business demand, refers to the operation of a business with a minimal impact on the environment. - integrated marketing communication - instant messaging - sustainability - social media

sustainability

Identify a human relations skill. - Interviewing job applicants - designing brochures - bookkeeping - selling appliances

Interviewing job applicants

Identify a true statement about the relative importance of the types of skills for different levels of manager in an organization - human relations skills are crucial only to a few levels of management - higher-level managers rely on more technical skills than do supervisors - Supervisors rely more on technical skills than do higher-level managers - supervisors tend to rely on decision-making skills than top managers

Supervisors rely more on technical skills than do higher-level managers

The _______ defines a supervisor as any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or disciple other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with forgoing the exercise of such authority is not a merely routine or clerical nature, but requires the use of independent judgment. - The Rehabilitation Act - The Taft-Hartly Act - The Occupational Safety and Health Act - Title VII of the Civil Rights Act of 1964

The Taft-Hartly Act

Match the following... Immigrant workers with a college degree. - Their numbers are rising especially in the eastern United States. - They tend to be concentrated in the western states

Their numbers are rising especially in the eastern United States

Today almost one in six workers in the USS are immigrants. (T/F)

True

Identify an example of a technical skill in an organization - resolving conflicts among workers - designing brochures interviewing job applicants - communicating with vendors

designing brochures

Brett is a supervisor in the accounting department of a law firm. He notices that his expenditure on supplies is much greater than the allocated budget for the month of June. Later, he realizes that he had approved a large purchase of stationery supplies to take advantage of a volume discount. In this scenario, Brett has performed the management function of _____. - leading - staffing - controlling - organizing

controlling

An example of a people-related activity in an organization is _____. - monitoring the performance of employees - proposing new tactics and strategies - developing employees' skills - setting objectives for employees

developing employees' skills

An example of people -related activity in an organization is... - monitoring the performance of employees - developing employees' skills - proposing new tactics and strategies - setting objectives for employees

developing employees' skills

An example of change-related activity in an organization is _____. - developing employee's skills - setting objectives for employees - monitoring the performance of employees - encouraging others to think creatively

encouraging others to think creatively

An example of a change-related activity in an organization is ______. - developing employees' skills - monitoring the performance of employees - encouraging others to think creativity - setting objectives for employees

encouraging others to think creativity

Kim is a supervisor at a supermarket. She refrains from engaging in favoritism and makes sure to apply company rules to herself. In this scenario, Kim is exhibiting the characteristic of _____. - loyalty - good communication - fairness - ability to delegate

fairness

Identify a true statement about Frederick W Taylor. - he suggested that the application of science to the study of production can result in maximal employee efficiency - he recognized that people have different sets of needs that are met in hierarchical pattern. - he asserted that all managers have the primary management functions to perform in an organization - he is often regarded as the pioneer of administrative

he suggested that the application of science to the study of production can result in maximal employee efficiency

Max, a supervisor in an IT firm, clearly conveys to new employees what is expected of them. He conducts weekly sessions to inspire them to learn their jobs quickly and perform well. He also encourages them to maintain the behavioral standard of the firm. In this scenario, the management function performed by Max is know as______. - controlling - leading - organizing - staffing

leading

_____ is an example of a safety need of an individual in a workplace as prescribed by Abraham Maslow. - An acceptable pay for survival - involvement in decision making - recognition - medical insurance

medical insurance

Bella is the supervisor of the sales department for a chain of salons. Her responsibilities include setting daily targets for employees and enabling employees to work toward achieving these targets. These responsibilities are examples of the management function of _____. - budgeting - organizing - staffing - hiring

organizing

In an organization, the efforts taken by managers to empower employees to solve problems is an example of _____. - performance-related activities - change-related activities - people-related activities - task-related activities

people-related activities

In the context of the general functions of a supervisor, determining a department's goals and the ways to meet them is a function of _____. - staffing - planning - controlling - organizing

planning

Lee, a supervisor at an apparel manufacturing unit, prepares a budget for his department that projects all the possible expenses for the coming quarter. In this scenario, Lee has performed the management function of _____. - leading - organizing - planning - staffing

planning

Match the following... The ability to do certain things. - power - authority

power

A contemporary business demand such as ______ refers to online tools for sharing info. - social media - controlling - sustainability - conceptual skills

social media

When a manager decides on what kind of people his or her organization needs to meet its goals and then recruits and trains the right people, he or she involved in the management task of _____. - controlling - planning - organization - staffing

staffing

Identify a true statement about the fact that different skills are more important at different levels of management. - top managers tend to rely more on decision-making skills than supervisors - human relations skills are important only to a few levels of management - supervisors rely more on decision-making skills than do higher-level managers - higher-level managers rely more on technical skills than do supervisors

top managers tend to rely more on decision-making skills than supervisors

Identify the traits exhibited by successful supervisors. (multiple) - they are loyal - they have a positive attitude - they rush to make changes to a department - they tend to reflect the attitudes of their employees

- they are loyal - they have a positive attitude

Identify the responsibilities of supervisors. (multiple) - they should follow workplace safety rules and regulations - they should keep their subordinates up to date informed - they should ensure that performance evals are always conducted from top to down - they should maintain a serious demeanor in front of subordinates and colleagues - they should abide by appropriate hiring practices.

- they should follow workplace safety rules and regulations - they should keep their subordinates up to date informed - they should abide by appropriate hiring practices.

The management functions of planning, organizing, staffing, leading, and controlling are independent of each other and do not depend on the preceding function or functions. (T/F)

False

Match the following... Immigrant workers with a college degree. - Their numbers are rising especially in the eastern United States. - They tend to be concentrated in the western states

They tend to be concentrated in the western states

Identify a true statement about the traits of successful supervisors. - they avoid making decisions that are unpopular with employees - They tend to reflect the attitudes of their employees. - They should rush to make changes to a department - they should refrain from doing personal tasks on the job.

they should refrain from doing personal tasks on the job

Identify a true statement about the traits of successful supervisors. - they should rush to make changes to a department - they should refrain from doing personal tasks on the job - they tens to reflect attitudes of their employees - they avoid making decisions that are unpopular with employees

they should refrain from doing personal tasks on the job

According to Abraham Maslow, ________ would be an example of a physiological need of human beings. - medical insurance - water - job security - recognition

water

Influencing employees to act (or not to act) in a certain way is the function of _______.

Leadership

Match the following... The right to do certain things. - power - authority

authority