Supply Chain Chapter 7

Which of the following is not a suggestion for managing queues presented in the textbook?

Determine an acceptable waiting time for your customers

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

Low production efficiency

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

Low production efficiency

Which of the following are alternative possible service encounters included in the Service-System Design Matrix?

Mail contact

A roller coaster ride in an amusement park employs which type of queuing system line structure?

Single channel, single phase

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

Task

Which of the following is an example of a finite population in a queuing system?

The departmental faculty in line at the copy machine.

Which of the following are the three major components of a queuing system?

The source population and the way customers arrive at the system, the serving systems, and how customers exit the system.

For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals?

0.2 hours

Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time?

0.5 hours

If the average time between customer arrivals is eight minutes, what is the hourly arrival rate? (Round your answer to 1 decimal place.)

7.5 ± 0.1

Which following queue discipline is discussed in the textbook?

Emergencies first

As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?

It decreases

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

Multichannel, single phase

Which of the following is not a suggestion for managing queues presented in the textbook?

Periodically close the service channel to temporarily disperse the line

Which of the following is a characteristic that can be used to guide the design of service systems?

Services cannot be inventoried

In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure?

Single channel, multiphase