Supply chain test 4

A right-to-work law allows employees to decide for themselves whether or not they want to join or financially support a union.

True

Which of the following would be considered a quality of life factor?

All of these

RFID technology seeks to minimize supply chain visibility

False

Which of the following would be considered a Supply Chain Risk Management activity?

All of these

Which of the following is a factor in choosing a location?

All of these

Which of the following issues is (are) important to consider when trying to determine the location of a firm's facilities?

All of these

Which of the following questions needs to be answered before designing the appropriate product/service to fulfill customer service expectations:

All of these

A certain organization trying to decide where to locate their future factory is considering three locations. They are taking into account three factors: labor costs, currency stability, and proximity to market. Using the weights for each factor listed below and the scores achieved by each of the three considered locations, determine which location should be chosen for the new facility based on the weighted factory location model. SCORES (Maximum 100) FACTOR WEIGHT SITE A SITE B SITE C Labor Cost 0.20 90 65 90 Currency Stability 0.50 80 90 80 Proximity to Market 0.30 80 80 80

All sites are equally attractive

Examples of regional trade agreements include all of the following EXCEPT:

Association of African Markets (AAM)

Once the supply chain partner requirements are understood, supply chain members can then:

Audit their capabilities to see if they are consistent with the needs of the end customers

A customer approaches you with a question regarding her order status and shipping date; the information you provide is an example of which of the eight key supply chain business processes:

Customer service management process

Companies typically like to design scorecards that fit their business and industry. As a result there are now software applications that can help companies design scorecards that fit their individual needs. These web-based scorecard applications are often referred to as:

Dashboards

Nowadays, successful supply chains are those that in the face of ever changing customer needs can continue to:

Deliver the right combination of cost, quality, and customer service

A country that imposes high tariffs encourages foreign-based companies to import goods.

False

A list of quality-of-life factors would most likely include proximity to customers, proximity to suppliers, tariff rates, and currency stability.

False

According to the textbook, there are four key supply chain business processes: Purchasing, Manufacturing, Distribution, and Returns

False

Balking occurs when customers decide to leave the queue after some length of waiting time in the queue.

False

If an organization wanted to set up a facility in an area near a number of advanced suppliers, competitors, and research facilities in order to have access to current information on materials, components, and technologies the organization would likely set up a source factory.

False

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

False

The five dimensions of service quality include: Reliability, durability, performance, aesthetics, and availability.

False

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective, human resources perspective, inventory perspective, and the logistics perspective.

False

Some companies import components, use them in the production of their end items, and ultimately export them to other countries. If a company wanted to import the components duty-free, use those components in the production of their end items, and then export them to other countries, they would most likely utilize a(n):

Foreign trade zone

Which of the following is considered an obstacle to supply chain integration?

Lack of supply chain visibility

A basic strategy for managing capacity when the firm utilizes a constant amount of capacity regardless of demand variations is:

Level demand stategy

Dominant companies within a supply chain can use their buying power to

Leverage demands for supplier conformance to its supply chain requirements

Which of the following strategic foreign facilities is set-up primarily produce products at a low cost with minimal technical and managerial resources? The items produced at these factories are often exported to countries where costs to produce similar items would be higher.

Offshore factory

Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing, production and distribution plans:

Order fulfillment process

A set of activities designed to produce a product or service for an internal or external customer is called a(n):

Process

All of the following are considered components of variable costs EXCEPT:

Property taxes

Which of the following strategic foreign facilities is set-up primarily to avoid tariff barriers, minimize exchange risk, and/or take advantage of government incentives? Ultimately the factory operates as most normal factories making only minor improvements in either the products or processes.

Server factory

Your company needs to determine the appropriate location of a factory in order to take advantage of government incentives and avoid tariff barriers, the type of factory needed can be referred to as a(n):

Server factory

According to the text, when the location of a factory is dictated by low production costs, fairly developed infrastructure and availability of skilled workers the factory is referred to as a(n):

Source factory

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

Supply chain delivery performance

Which of the following items would be considered a facilitating product?

The tools used to fix your car at the auto shop

Which of the following would result in an INCREASE in productivity?

The value/amount of the inputs used stays the same and the value/amount of outputs increases

A very popular fast food restaurant is presently staffed with three cash register attendants that are taking orders. Upon entering the restaurant, customers must choose from three separate lines, each of which leads to one of the three registers. Immediately upon placing their order with the register attendant, customers are given their food and drinks by the register attendant. To analyze this situation you would use the queuing model for an infinite source, multiple servers, and multiple channels.

True

Cross-training workers is a typical capacity management technique for times when demand exceeds capacity.

True

In a franchise, the franchisee invests some of their own money, while paying a percentage of sales to the franchiser.

True

Long-term customer satisfaction, especially in the face of service failures, requires organizations to empower front-line service personnel to identify problems and then provide solutions quickly and an empathetic way.

True

Supply chains that are flexible enough to quickly respond to changes in the marketplace are called demand-driven supply networks.

True

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization

True

When companies sell products both online and in traditional retail stores this is called a mixed internet distribution strategy.

True

When demand exceeds a supplier's finished goods available, a supplier may allocate product in proportion to what buyers ordered. This rationing often results in shortage gaming by the suppliers customers

True

While profit, revenue, and cost related metrics would seem to be useful in moving a company in the right direction, they are often difficult to tie to the good or poor behaviors of individual functional units or individual organizational processes.

True

All of the following are considered components of fixed costs EXCEPT:

Utilities

The practice of buyers allowing suppliers to observe their demand, create a forecast, and determine their resupply schedules in the hopes of reducing inventories is called:

VMI

The three generic competitive strategies are:

cost leadership, differentiation, and focus

First-come-first-served is an example of a(n)

queue discipline