SWM SU19 HCM part3

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"involves overseeing activities to meet the performance objectives of the project",

"Monitoring and controlling project work"

"analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time",

"Net present value"

"All of the following are examples of the cost of nonconformance EXCEPT:",

"Quality training"

"If your college or university want to get information",

"RFQ"

"In a matrix organization, which of the following is not a responsibility of the project manager?",

"Personnel performance measurements"

"is based on an individual's personal charisma",

"Referent power"

"is based on an individuals personal charisma.",

"Referent power"

"According to John R. Adams Ph.D., there are five sources of power that people have: legitimate, coercive, reward, expert and referent. If the team knows that the project manager who is managing the project is reporting straight up to the President, what type of power is most prevalent?",

"Referent"

"Getting people to do things based on an individual's personal charisma",

"Referent"

"ability of a product or service to perform as expected under normal conditions",

"Reliability"

"An activity has an early start (ES) of day 3, a late start (LS) of day 13, an early finish (EF) of day 9, and a late finish (LF) of day 19. The activity",

"Is not on the critical path"

"fish bone",

"Ishikawa Diagram"

"All of the following are true of Administrative Closure except",

"It should be delayed until project completion"

"dependencies are inherent in the nature of the work being performed on a project.",

"Mandatory"

"Decomposition of project work involves all of the following EXCEPT",

"Presenting hierarchal depiction of project organization so that work packages can be related to performing organizational units"

"cost of planning and executing a project so that it is error-free or within an acceptable error range",

"Prevention Cost"

"Develop schedule",

"Project baseline"

"Inputs of Develop Project Team include all EXCEPT",

"Reward and recognition systems"

"involves using incentives to induce people to do things",

"Reward power"

"involves using punishment, threats, or other negative approaches to get people to do things they do not want to do",

"Reward power"

"eliminating a specific treat or risk, usually by eliminating its causes",

"Risk Avoidance"

"document that contains the results of various risk management processes and that is often displayed in a table or spreadsheet format. tool for documenting potential risk events and related information",

"Risk Register"

"Assumptions analysis, checklist analysis, and risk diagramming techniques are tools/ techniques of which of the following processes?",

"Risk identification"

"In attempting to complete the project faster, the project manager looks at cost associated with crashing each activity. The BEST approach to crashing would also indude looking at the",

"Risk impact of crashing each activity"

"Balancing risk and payoff",

"Risk neutral"

"A series of consecutive points on the same side of the average is called ____",

"Run Chart"

"Criteria that help define milestones (smart, measurable, assignable, realistic, and time-framed)",

"S.M.A.R.T"

"digram that helps to show if there is a relationship between two variables also called XY charts",

"Scatter Diagram"

"helps to show if there is a relationship between two variables",

"Scatter Diagram"

"During the first half of the project, five team members left for other projects without being replaced, two team members went on vacation without informing you, and other team members expressed uncertainty about the work they were to complete. In this situation, it is BEST if you create a ____ for the second half of the project",

"Staffing management plan"

"an approach to help increase the support of stakeholders throughout the project",

"Stakeholder MGMT strategy"

"A seller is working on a cost reimbursable (CR) contract when the buyer decides he would like to expand the scope of services and change to a fixed price (FP) contract. All of the following are the seller's options EXCEPT",

"Starting over with a new contract"

"Gantt chart in Microsoft Project: Thick black bars",

"Summary tasks"

"An approach where the whole is greater than the sum of its parts",

"Synergy"

"A stakeholder management strategy is an approach to help increase the support of stakeholders throughout the project",

"TRUE"

"By analysing stakeholder communications needs. you can avoid wasting time or money on creating or disseminating unnecessary information",

"TRUE"

"COBOL programmers cannot be of much help on a Java project",

"TRUE"

"Cost budgeting provides information for project funding requirements____",

"TRUE"

"Cost reimbursable contracts involve payment to the seller for direct and indirect cost",

"TRUE"

"DMAIC is used to improve an existing business process",

"TRUE"

"Different cultures may have different perceptions of work ethic",

"TRUE"

"Every project should have a well defined objective",

"TRUE"

"If products are accepted, they are considered to be validated deliverables",

"TRUE"

"If products are accepted, they are considered to be validated deliverables____",

"TRUE"

"Information systems can help an organization support a strategy of being a low-cost producer",

"TRUE"

"Many organizations provide guidelines and templates for developing WBSs",

"TRUE"

"Estimate at completion (EAC) is a periodic evaluation of",

"The anticipated total cost at project completion"

"During project executing, a team member comes to the project manager because he is not sure of what work he needs to accomplish on the project. Which of the following documents contain detailed descriptions of work-packages?",

"WBS dictionary"

"Havingreview and approve all stakeholder communications analysis will ensure that the information is correct and useful",

"stakeholders"

"In a ____ relationship, the 'from' activity cannot start until the 'to' activity is started",

"start-to-start"

"Many people are familiar with SWOT analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—which is used to aid in ____",

"strategic planning"

"involves determining long-term objectives, predicting future trends, and projecting the need for new products and services",

"strategic planning"

"Many information systems are classified as "____" because they directly support key business strategies",

"strategic"

"Many information systems are classified as ____ because they directly support key business strategies",

"strategic"

"In a ____ matrix organizational structure, the project manager controls the project budget and has moderate to high authority",

"strong"

"A(n) ____ is an overall model for thinking about things as systems",

"systems philosophy"

"Cycle time needed to match the rate of production to the rate of sales or consumption",

"takt"

"Inputs into Resource Planning include",

"Work Breakdown Structure, Scope Statement, historical information, resource pool description, organizational policies"

"An input to the Control Scope process is ____",

"Work Performance information"

"Is a task with detail information",

"Work package"

"A schedule performance index (SPI) of 0.76 means",

"You are only progressing at 76 percent of the rate originally planned"

"A schedule performance index (SPI) of 0.76 means:",

"You are only progressing at 76 percent of the rate originally planned"

"Many organizations use samples and ____ to generate SOWs",

"templates"

"In an interview with two chief information officers (CIOs), both men agreed that the most important project management skills seem to depend on _.",

"the uniqueness of the project and the people"

"In an interview with two chief information officers (CIOs), both men agreed that the most important project management skills seem to depend on ____ ____",

"the uniqueness of the project and the people"

"An up-to-date ____ is an important document for developing and confirming a common understanding of the project scope",

"b.project scope statement"

"It is important to put information in context, especially if it is ____ news",

"bad"

"is a methodology that converts an organization's value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics",

"balanced scorecard"

"A(n) ____ conference is a meeting with prospective sellers prior to preparation of their proposals or bids",

"bidders - bidders - supplier - pre-bid"

"In the ____ approach, team members first identify as many specific tasks related to the project as possible",

"bottom-up"

"Ais used to allocate money into an organizations budget",

"budgetary estimate"

"In the WBS, the main groupings for the work are listed in Level ____",

"c.2"

"Good ____ is very important to project success because it helps improve the accuracy of time, cost, and resource estimates, it defines a baseline for performance measurement and project control, and it aides in communicating clear work responsibilities",

"c.scope definition"

"is a formal group of people responsible for approving or rejecting changes on a project",

"change control board"

"Administrative activities are often involved in, such as archiving project files, closing out contracts, documenting lessons learned, and receiving formal acceptance of the delivered work as part of the phase or project",

"closing processes"

"Information regarding the content of essential project communications comes from the",

"communications management plan"

"In addition to providing input for budgetary estimates, cost budgeting provides a(n) ____",

"cost baseline"

"In practice, many people find that using a combination or hybrid approach involving analogous, bottom up, and/or parametric modeling provides the best ____",

"cost estimates"

"cost performance baseline is an output of ____ process",

"determine budget"

"In the ____ phase, the project team creates more detailed project plans, a more accurate cost estimate, and a more thorough WBS",

"development"

"Duringprocesses for a new project, the organization recognizes that a new project exists, and completes a project charter as part of this recognition",

"initiating"

"Managers like to see progress made on projects approximately each ____",

"month"

"Herzberg called factors that cause job satisfaction ____",

"motivators"

"In general, ____ numbers for cost and schedule variance indicate problems in those areas",

"negative"

"In general, ____ numbers for cost and schedule variance indicate problems in those areas____",

"negative"

"A(n) ____ is a schematic display of the logical relationships among, or sequencing of, project activities",

"network diagram"

"Many organizations rely on effective ____ (NPD) to increase growth and profitability",

"new product development"

"Ais a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed",

"normal distribution"

"cost of choosing one project and giving up another is called",

"opportunity cost"

"deliverables, work performance data, change requests, project management plan updates, project documents updates",

"output of project integration executing"

"For many projects, properly ____ some information technology functions can be a great investment",

"outsourcing"

"A(n) ____ might provide an estimate of $50 per line of code for a software development project based on the",

"parametric model d. reserve analysis"

"A(n) ____ might provide an estimate of $50 per line of code for a software development project based on the programming language the project is using, the level of expertise of the programmers, the size and complexity of the data involved, and so on",

"parametric model"

"Initiating, Planning, Executing, Monitoring and Controlling and Closing are called",

"process groups"

"is a document used to coordinate all project planning documents and help guide a project's execution and control",

"project management plan"

"Acan have many different job descriptions, which can vary tremendously based on the organization and the project",

"project manager"

"In a ____, program managers report to the CEO",

"project organizational structure"

"An up-to-date ____ is an important document for developing and confirming a common understanding of the project scope",

"project scope statement"

"It is good practice to focus on the ____ of meetings",

"results"

"A(n) ____ is a hierarchy of potential risk categories for a project",

"risk breakdown structure"

"Giving a part of project work to a contractor is an example of",

"risk deflection"

"Four people have ____ communications channel(s)",

"six"

"Buyers typically develop a short list of the top ____ suppliers to reduce the work involved in selecting a source",

"three to five"

"In the ____, leadership, people skills, having vision and goals, self confidence, expectations management, and listening skills were most important",

"very novel projects"

"A written guarantee that the produces will replace or repair defective parts or perform the service to the customer's satisfaction",

"warranty"

"In a projectized organization the project team",

"will not always have a "home""

"Information regarding the content of essential project communications comes from the ____",

"work breakdown structure (WBS)"

"A tool which links the project roles and responsibilities to the project scope definition is called",

"Responsibility Assignment Matrix"

"All project management knowledge areas",

"Planning"

"Developing a written scope statement as the basis for future project decisions is called ____",

"Collect Requirements"

"All of the following are sources of conflict EXCEPT",

"Ground rules"

"Calculate the net cumulative discounted benefits equals the costs",

"Payback analysis"

"Activity attributes",

"Predecessors"

"As the job market changes, people should upgrade their skills to remain marketable and flexible",

"TRUE"

"a Web site that has a page or pages designed to enable anyone who accesses it to contribute or modify content",

"Wiki"

"All of the following are another terms of bidder conferences EXCEPT",

"Screening conferences"

"A(n) ____ is a document used to coordinate all project planning documents and help guide a project'sexecution and control",

"project management plan"

"In an optimal organization structure, the project manager is",

"Dedicated project team"

"Any instance where the product or service fails to meet customer requirements",

"Defect"

"involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement,",

"Defining Scope"

"All of the following are part of the team's stakeholder management effort EXCEPT",

"Giving stakeholders extras"

"All of the following are part of the team's stakeholder management effort",

"Giving stakeholders extras"

"All of the following are communication tools EXCEPT:",

"Inputing data into a spreadsheet"

"Contract documentation is an input to the Contract Closure process. It includes all of the following EXCEPT",

"Procurement audit documentation"

"From a buyer's standpoint, which of the following is true?",

"Procurement planning should include consideration of potential subcontracts"

"Acquiring goods and/or services from an outside source",

"Procurement"

"All of the following are part of scope baseline EXCEPT",

"Product analysis"

"is the ratio of revenues to profits",

"Profit margin"

"An input of the Collect Requirements process is a/an",

"Project Charter"

"Acquire project team",

"Project Human Resource Management"

"includes the processes required to ensure that a project team completes a project within an approved budget",

"Project cost management"

"If a project manager is concerned with gathering, integrating, and disseminating the outputs of all project management processes, she should concentrate on creating a better",

"Project management information system"

"A schedule performance index(SPI) of 0.76 means:",

"you are only progressing at 76 percent of the rate originally planned"

"Job continuity would be an example of ____ in Maslow's hierarchy of needs",

"Safety"

"In the WBS, the name of the entire project is the top box, called Level",

"1"

"Estimated at Completion is determined by ____",

"Both A and C"

"Collocation can mean ____",

"Both A and c are correct"

"Analogous estimating ____",

"Both B and c are correct"

"In, Henry Gantt developed the famous Gantt chart as a tool for scheduling work in factories",

"1917"

"If a project has a 60 percent chance of a $100,000 profit and a 40 percent chance of a $100,000 loss, the expected monetary value for the project is",

"$20,000 profit"

"If the Schedule Variance (SV) =$55, and the Planned Value (PV) =$11, what is the Earned Value (EV)?",

"$66"

"funds held for unknown risks",

"Management Reserves"

"All are the part of scope baseline except",

"Corrective actions"

"Based on the network diagram in the chart, the resource working on activity G is replaced with another resource with 50 percent of the productivity of the previous resource. How long will this project take?",

"52"

"Given the following estimates: Optimistic 3 days, Pessimistic 9 days, and most likely 6 days, what is the PERT weighted average?",

"6.3"

"average value of population",

"Mean"

"A work breakdown structure is most useful for",

"A and C"

"Define activities",

"Project Time Management"

"EV/PV",

"SPI"

"Change control system, variance analysis, replanning and configuration management systems are tool/ techniques of which process?",

"Scope control"

"All of the following are parts of the scope baseline EXCEPT the",

"Scope management plan"

"All of the following are parts of the scope baseline EXCEPT the:",

"Scope management plan"

"During a project team meeting, a team member suggests an enhancement to the scope that is beyond the scope of project charter",

"Scope management"

"During a project team meeting, a team member suggests an enhancement to the scope that is beyond the scope of project charter. The project manager points out the team needs to concentrate on completing all the work and only the work required. This is an example of ____",

"Scope management"

"During a project team meeting, a team member suggests an enhancement to the scope that is beyond the scope of project charter.",

"Scope management"

"During a project team meeting, a team member suggests an enhancement to the scope that is beyond the scope of the project charter. The project manager points out that the team needs to concentrate on completing all the work and only the work required. This is an example of",

"Scope management"

"During which process would you obtain stakeholders' formal acceptance of the completed project scope?",

"Scope verification"

"involves formal acceptance of the completed project scope by the stakeholders",

"Scope verification"

"All the work involved in creating the products of the project and the processes used to create them",

"Scope"

"A weighting system is a tool for which area of procurement?",

"Select sellers"

"According to Maslow's hierachy of needs in which does the need for acceptance occurs?",

"Self- actualization"

"contractors, suppliers or providers who provide goods and services to other organizations",

"Sellers"

"a technique used to show the effects of changing one or more variables on an outcome",

"Sensitivity Analysis"

"Identification of Mandatory Dependencies is done during which of the following process",

"Sequence Activities"

"involves evaluating the reasons for dependencies and the different types of dependencies",

"Sequencing activities"

"involves identifying and documenting the relationships between project activities",

"Sequencing activities"

"All of the following are parts of Direct and Manage Project Execution EXCEPT",

"Setting up a project control system"

"All of the following are parts of Direct and Manage Project Execution EXCEPT:",

"Setting up a project control system"

"allows users to create custom web sites to access documents and applications stored on shared devices",

"SharePoint Portal"

"are often more effective particularly for sensitive information",

"Short face-to-face meetings"

"Communication are often enhanced when the sender ____ the receiver",

"Shows concern for the perspective of"

"Communications are often enhanced when the sender ____ the receiver",

"Shows concern for the perspective of"

"Communications are often enhanced when the sender ____ the receiver.",

"Shows concern for the perspective of"

"All of the following are he benefits of using WBS except",

"Shows dependencies between project tasks"

"All of the following statements are true regarding simulation and Monte Carlo analysis EXCEPT",

"Simulation is a tool technique of qualitative risk analysis"

"comprehensive and flexible system for achieving, sustaining, and maximizing business success that is uniquely driven by close understanding of customer nreeds, disciplined use of facts, data, statistical analysis, and diligent attention to managing, improving, and reinventing business processes",

"Six Sigma"

"comprehensive and flexible system for achieving, sustaining, and maximizing business success. it is uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes",

"Six Sigma"

"is a comprehensive and flexible system for achieving, sustaining and maximizing business success.",

"Six Sigma"

"de-emphasizing or avoiding areas of differences and emphasizing areas of agreements",

"Smoothing Mode"

"During the first half of the project, five team member left for other projects without being replaced, two team members went on vacation without informing you, and other team members expressed uncertainty about the work they were complete.",

"Staffing management plan"

"At which point of the project is the uncertainty the highest and the risk of failing the greatest",

"Start of the project"

"A schedule activity may start 5 days before the predecessor activity finishes. This is an example of ____",

"Start-to-Finish"

"In scope management, decomposition involves",

"Subdividing the major project deliverables into smaller and more manageable components"

"In scope management, decomposition involves:",

"Subdividing the major project deliverables into smaller and more manageable components"

"Decomposition is ____",

"Subdividing the major project deliverables into smaller, more manageable components"

"A staffing management plan describes when and how people will be added to and taken off the project team",

"TRUE"

"A termination clause is a contract clause that allows the buyer(not the supplier)to end the contract",

"TRUE"

"A unit of work should appear at only one place in the WBS",

"TRUE"

"A work package represents the level of work that the project manager monitors and controls",

"TRUE"

"Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications",

"TRUE"

"After defining project activities, the next step in project time management is sequencing them or determining their dependencies",

"TRUE"

"All projects can benefit from using some type of project management information system to coordinate and communicate project information",

"TRUE"

"All projects can benefit from using some type of project management information system to coordinate and communicate project information.",

"TRUE"

"Although it is easier to focus on the immediate and sometimes narrow concerns of a particular project, project managers and other staff must keep in mind the effects of any project on the interests and needs of the entire system or organization",

"TRUE"

"An annual discount factor is a multiplier for each year based on the discount rate and year",

"TRUE"

"An annual discount factor is a multiplier for each year based on the discount rate and year.",

"TRUE"

"An organization should put considerable thought into project selection to ensure that it initiates the right kinds of projects for the right reasons",

"TRUE"

"As the job market changes, people should upgrade their skills to remain marketable and flexible.T",

"TRUE"

"Because projects involve uncertainty and limited resources, projects rarely finish according to discrete scope, time, and cost goals as originally planned",

"TRUE"

"Before you can improve project risk management, you must understand what risk is",

"TRUE"

"Before you can improve project risk management, you must understand what risk is. The cost for risk management should not exceed the potential benefits",

"TRUE"

"Before you can improve project risk management, you must understand what risk is.The cost for risk management should not exceed the potential beneﬁts",

"TRUE"

"By reviewing the project scope statement, cost, schedule, and communications management plans, enterprise environmental factors, and organizational process assets, project teams can discuss and analyze risk management activities for their particular projects",

"TRUE"

"By reviewing the project scope statement. cost, schedule, and communications management plans, enterprise environmental factors, and organizational process assets, project teams can discuss and analyze risk management activities for their particular projects",

"TRUE"

"By reviewing the project scope statement. cost, schedule, and communicationsmanagement plans, enterprise environmental factors, and organizational processassets, project teams can discuss and analyze risk management activities for theirparticular projects",

"TRUE"

"Communicating badly exponentially increases the possibility of making fatal mistakes",

"TRUE"

"Consistent communication helps organizations improve project communications, especially for programs composed of multiple projects",

"TRUE"

"Contents of the procurement management plan will vary with project needs",

"TRUE"

"Contract refers to all agreements of both sides",

"TRUE"

"Cost budgeting provides information for project funding requirements",

"TRUE"

"Directing and managing project execution involves carrying out the project management plan by performing the activities included in it",

"TRUE"

"Do not have a meeting if there is a better way of achieving the objective at hand",

"TRUE"

"Emotional conflict, which stems from personality clashes and misunderstandings, often depresses team performance",

"TRUE"

"Estimates are usually done at various stages of a project and should become more accurate as time progresses",

"TRUE"

"Estimates are usually done at various stages of a project and should become more accurate as time progresses____",

"TRUE"

"Even though many information technology projects are canceled before completion, it is still important to formally close any project and reflect on what can be learned to improve future projects",

"TRUE"

"Every cost estimate is unique",

"TRUE"

"Every cost estimate is unique____",

"TRUE"

"Executing the project includes work required to introduce any new hardware, software, and procedures into normal operations",

"TRUE"

"Expectations can vary based on an organization's culture or geographic region",

"TRUE"

"Expectations can vary based on an organization's culture or geographic region____",

"TRUE"

"Expectations can vary based on an organizations culture or geographic region",

"TRUE"

"Fast tracking can end up lengthening the project schedule",

"TRUE"

"Human resource issues often occur during project execution, especially conflicts",

"TRUE"

"ISO 9000 provides minimum requirements needed for an organization to meet its quality certification standards",

"TRUE"

"ISO 9000 provides minimum requirements needed for an organization to meet its quality certification standards____",

"TRUE"

"If a certain resource is overallocated, the project manager can change the schedule to remove resource overallocation",

"TRUE"

"If a project manager does not submit a potential project in the proper format, it could be rejected",

"TRUE"

"If project managers lead projects in isolation, it is unlikely that those projects will ever truly serve the needs of the organization",

"TRUE"

"If there is no need to buy any products or services from outside the organization, then there is no need to perform any of the other procurement management processes",

"TRUE"

"Individual work styles and cultural differences may cause schedule conflicts",

"TRUE"

"Information from the project charter provides a basis for further defining the project scope",

"TRUE"

"Information technology is usually a support function in an organization",

"TRUE"

"Initiating processes take place during each phase of a project",

"TRUE"

"It is customary to have contract negotiations during the source selection process",

"TRUE"

"It is important that the people who determine what resources are necessary include people who have experience and expertise in similar projects and with the organization performing the project",

"TRUE"

"It is important that the people who help determine what resources are necessary include people who have experience and expertise in similar projects and with the organization performing the project",

"TRUE"

"It is important to clarify what functions and features the system must perform, and what functions and features are optional",

"TRUE"

"It is important to clarify what functions and features the system must perform, and what functions and features are optional____",

"TRUE"

"It is rare for technical specialists or project managers to remain with the same company for a long time",

"TRUE"

"Lack of user input leads to problems with managing scope creep and controlling change",

"TRUE"

"Make-or-buy analysis involves estimating the internal costs of providing a product or service and comparing that estimate to the cost of outsourcing",

"TRUE"

"Many companies are realizing that they can use offshore outsourcing and create more jobs at home",

"TRUE"

"Many highly qualified information technology workers lost their jobs in the past few years",

"TRUE"

"Many highly qualified information technology workers lost their jobs in the past few years.T",

"TRUE"

"Many information technology projects also require detailed functional and design specifications for developing software, which also should be referenced in the detailed scope statement",

"TRUE"

"Many information technology projects are failures in terms of meeting scope, time, and cost projections",

"TRUE"

"Many organizations have found that large information technology projects require experienced general managers who understand the business and application area of the technology, not the technology itself",

"TRUE"

"Many people consider project integration management the key to overall project success",

"TRUE"

"Many people still use basic productivity software, such as Microsoft Word or Excel, to perform many project management functions",

"TRUE"

"Many problems and directives must be resolved quickly",

"TRUE"

"Many projects fail because of unclear requirements and expectations, so starting with a project charter makes a lot of sense",

"TRUE"

"Many projects have each team member prepare a monthly or sometimes weekly progress report",

"TRUE"

"cost for risk management should not exceed the potential benefits",

"TRUE"

"cost management plan is part of the overall project management plan____",

"TRUE"

"q":"Many projects that are started never finish because of cost management problems",

"TRUE"

"Costs or benefits that an organization can easily measure in dollars",

"Tangible"

"are those costs that an organization can easily measure in dollars",

"Tangible"

"An element of work, normally found on the WBS, that has an expected duration and cost, and expected resource requirements",

"Task"

"Building individual and group skills to enhance group performance",

"Team Development"

"As project manager, you prepare written input to the performance appraisals of functional personnel assigned to your project. This activity is a part of which human resources process?",

"Team development"

"During a meeting with some of the project stakeholders, the project manager is asked to add work to the project scope. The project manager had access to correspondence about the project before the project charter was signed and remembers that the project sponsor specifically denied funding for the scope mentioned by these stakeholders",

"Tell the stakeholders the scope cannot be added"

"All of the following are constraints that can limit flexibility in human resource planning EXCEPT",

"Templates and checklists"

"Authority, Assignment, Budget, Promotion, Money, Penalty, Work Challenge, Expertise, Friendship",

"Thamhain and Wilemon's Ways to Have Influence on Projects"

"All of the following statements regarding the risk breakdown structure (RBS) is true EXCEPT",

"The RBS describes the list of identified risks, list of potential responses, and root causes of risks"

"All of the following statements are true regarding the RBS except for which one?",

"The RBS is similar to the WBS in that the lowest levels of both are easily assigned to a responsible party or owner"

"If you know expected value is 500 and the standard deviation is 12, you can say with approximately a 95 percent confidence rating which of the following?",

"The activity will take from 476 to 524 days"

"Estimate at completion (EAC) is a periodic evaluation of:",

"The anticipated total cost at project completion"

"At what point in a project do you have the highest probability that it will fail?",

"The beginning of the project"

"All of the following statements are true regarding the communications management plan EXCEPT",

"The communications management plan should be formal and highly detailed"

"In project planning, which one of the following is the LEAST applicable to the resource assignment matrix?",

"The compensation level of participants"

"Life-Cycle Costing is",

"The concept of including acquisition, operating, and disposal costs when evaluating various alternatives"

"Formal written correspondence with the customer is required when",

"The customer requests additional work not covered under contract"

"Formal written correspondence with the customer is required when:",

"The customer requests additional work not covered under contract"

"From whom do you need to gain the formal acceptance at project closure?",

"The customer"

"During the execution phase, a resource is added to the project team. What effect will this have on the project?",

"The effect cannot be determined"

"Changes are difficult and cumbersome to incorporate with the complex systems used by contractors. What is the reason for this difficulty?",

"The lack of detail available concerning the tasks to be achieved on a project"

"execution",

"The majority of time and money is spent on"

"All of the following are outputs of the Estimate Costs process EXCEPT",

"The prevention of inappropriate changes from being induded in cost baseline"

"All of the following are outputs of the Estimate Costs process EXCEPT:",

"The prevention of inappropriate changes from being induded in the cost baseline"

"Collect Requirements is",

"The process of defining and documenting stakeholders needs to meet project objectives"

"All of the following statements are true regarding the procurement management plan EXCEPT",

"The procurement management plan defines the statement of work which contains the details of the procurement item/ service in specific terms"

"All of the following are common results of risk management EXCEPT",

"The project charter is changed"

"All of the following are common results of risk management EXCEPT:",

"The project charter is changed"

"During the six month update on a 1 year, $50,000 project, the analysis shows that the PV is $25,000; the EV is $20,000 and the AC is $15,000. What can be determined from these figures?",

"The project is behind schedule and under cost"

"If a project with a CPI of 1.2, what you tell?",

"The project is consuming fewer resources than anticipated"

"If a project with a CPI of 1.6, what you tell?",

"The project is consuming fewer resources than anticipated"

"If a project with a CPI of 0.8, what you tell?",

"The project is consuming more resources than anticipated"

"If a project with a SPI of 1.8, what you tell?",

"The project is running ahead of the schedule"

"If a project with a SPI of 0.8, what you tell?",

"The project is running behind of the schedule"

"During the completion of project work, the sponsor asks the project manager to report on how the project is going. In order to prepare the report, the project manager asks all the team members what percent complete their work is. There is one team member who has been hard to manage from the beginning. In response to being asked what percent complete he is, the team member asks, 'Percent complete of what?' Being tired of such comments, the project manager reports to the team members boss that the team member is not co operating. Which of the following is MOST likely the real problem?",

"The project manager does not have work packages"

"During project plan execution",

"The project manager uses corrective action to bring future performance in line with the project plan"

"During project plan execution:",

"The project manager uses corrective action to bring future performance in line with the project plan"

"Fast tracking is a schedule compression technique used to shorten the project schedule without changing project scope. Which of the following can result from fast tracking?",

"The risk of achieving the shortened project time is increased"

"All of the following statements are true regarding the request seller responses process EXCEPT",

"The tool/technique of this process are weighting systems, independent estimates, and screening systems"

"assumes workers dislike and avoid work, so managers must use coercion, threats and various control schemes to get workers to meet objectives",

"Theory X"

"In which of the following theory, McGregor assumes individuals consider work as natural as play or rest and enjoy the statisfaction of esteem",

"Theory Y"

"Managers who believe in McGregors ____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest",

"Theory Y"

"assumes individuals consider work as natural as play or rest and enjoy the satisfaction of esteem and self-actualization needs",

"Theory Y"

"assumes individuals consider work as natural as play or rest and enjoy the satisfaction of esteem and self-actualization",

"Theory Y"

"An estimate that includes an optimistic, most likely, and pessimistic estimate",

"Three Point Estimate"

"Another name of strategic planning is",

"Top down"

"All of the following are different dimensions of communication EXCEPT",

"Vertical and horizontal"

"Leadership, people skill, having and goals self confidence, expectations management, and listening skill were most important",

"Very novel projects"

"Creating the ____ involves subdividing the major project deliverables into smaller, more manageable components",

"WBS - work breakdown structure - work breakdown structure (WBS)"

"A tight matrix is ____",

"Where all team members are brought together in one location"

"Conflict resolution techniques that may be used on a project include confronting, smoothing, forcing, and",

"Withdrawing"

"Delivery dates and availability of resources can be found in the details of the ____",

"Work Breakdown Structure"

"A task at the lowest level of the WBS",

"Work Package"

"Extensive use of ____ communication is most likely to aid in solving complex problems",

"Written"

"Life seems to be going very well for your close friend, a fellow PMP. She has taken a trip to France, bought a new car, and stocked her wine cellar with a half dozen expensive bottles of wine, all within the last six months. After a few cocktails one evening, she tells you her secret. The vendor she's working with on the $4 billion project she's managing has given her all of these items as gifts. Which of the following should you do? (Choose the best answer.)",

"Your friend doesn't see a problem with accepting these gifts at all. You know this is a conflict of interest situation and should be reported as a PMP Code of Professional Conduct violation"

"During the planning development process, at times it is necessary to make certain assumptions to enhance the project plan when the data is not available. In regard to making those assumptions, which one of the following is most true for project planning purposes?",

"____ A. The assumptions will be considered as true, real, or certain"

"Control chad",

"a graphic display of data that illustrates the results of a process overtime"

"Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language",

"a.10 c.58"

"KLCI Research Group's 2001 survey revealed that ____ percent of the organizations surveyed had a Project Management Office",

"a.64"

"In any normal distribution, ____ percent of the population is within three standard deviations of the mean",

"a.95.5 c.99.7"

"In a risk breakdown structure, competitors, suppliers, and cash flow are categories that fall under ____ risk",

"a.business"

"A(n) ____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain",

"a.decision tree"

"A(n) ____ is any instance where the product or service fails to meet customer requirements",

"a.defect c.error"

"Important tools used in the ____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data",

"a.define c.analyze"

"In the Tuckman model, ____ occurs when the emphasis is on reaching the team goals, rather than working on team process",

"a.performing c.forming"

"According to the guideline governing ____, designate someone to take minutes and send the minutes out soon after the meeting",

"a.running the meeting professionally"

"Having ____ review and approve all stakeholder communications analysis will ensure that the information is correct and useful",

"a.stakeholders c.top management"

"Main outputs of Quality Control",

"acceptance decisions, rework, process adjustments"

"A(n) preventive ____ might be modifying a time-tracking system screen to avoid common errors people made in the past",

"action"

"In the ____, you use a similar project's WBS as a starting point",

"analogy approach"

"An important tool used in thephase of the DMAIC process is the fishbone or Ishikawa diagram",

"analyze"

"Estimate at completion (EAC) is periodic evaluation of:",

"anticipated total cost at project completion"

"all of the following shows the organizational commitment to information technology, except",

"assigning enough IT rescources to IT projects"

"According to Thamhain and Wilemon, is the legitimate hierarchical right to issue orders",

"authority"

"Critical chain scheduling protects tasks on the critical chain from being delayed by using ____, which consist of additional time added before tasks on the critical chain that are preceded by non-critical-path tasks",

"b.feeding buffers"

"Administrative activities are often involved in ____, such as archiving project files, closing out contracts, documenting lessons learned, and receiving formal acceptance of the delivered work as part of the phase or project",

"closing processes"

"A well-written ____a mutually binding agreement that obligates the seller to provide the specified products or services and obligates the buyer to pay for themcan clarify responsibilities and sharpen focus on key deliverables of a project",

"contract"

"A well-written ____—a mutually binding agreement that obligates the seller to provide the specified products or services and obligates the buyer to pay for them—can clarify responsibilities and sharpen focus on key deliverables of a project",

"contract"

"If a SOW is used as part of a contract to describe only the work required for that particular contract, it is called a(n) ____ statement of work",

"contract"

"Ais a graphic display of data that illustrates the results of a process over time.",

"control chart"

"Budget forecast and work performance measurement are an output of",

"control costs"

"Experienced project managers know it is often best to balance the degree of ____ to get good project results",

"control"

"A set of activities that delivers value to external customers",

"core process"

"In many application areas, configuration management is a subset of the change control system and is used to ensure that the description of the project's product is ____ and ____.",

"correct and complete"

"A(n) ____ is a document that describes how the organization will manage cost variances on the project",

"cost management plan"

"A(n) ____ is a document that describes how the organization will manage cost variances on the project____",

"cost management plan"

"Ais a time-phased budget that project managers use to measure and monitor cost performance",

"cost"

"Design of experiments also applies to project mgmt issues, such as ____ and ____ trade-offs",

"cost, schedule"

"All of the following statements are true regarding cost-reimbursable contracts EXCEPT",

"cost-reimbursable contracts are used when there is little uncertainty regarding the project"

"A(n) ____ for a project is the series of activities that determine the earliest time by which the project can be completed",

"critical path"

"If the information technology project is to produce a new product or service, will it be useful to the organization or marketable to others? applies to which risk category?",

"d.Market risk"

"Is there a project champion? applies to which risk category?",

"d.People risk"

"In the ____, you use a similar project's WBS as a starting point",

"d.analogy approach"

"KLCI Research Group's 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____",

"d.anticipate/avoid problems"

"Juran's final step to quality improvement is ____",

"d.maintain momentum by making annual improvement part of the regular systems and processes of the company"

"After discovering WBS items and structure using the ____ technique, you could then translate the information into chart or tabular form",

"d.mind mapping"

"Many people confuse tasks on a WBS with ____",

"d.specifications"

"According to the Standish Group's success potential scoring sheet, ____ has the highest relative importance",

"d.user involvement"

"A(n) ____ is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project",

"d.work breakdown structure"

"Expected Monetary Value (EMV) analysis is commonly used in",

"decision tree diagram"

"A(n)is any instance where the product or service fails to meet customer requirements.",

"defect"

"Any instance when a process fails to satisfy its customer",

"defect"

"any instance where the product or serivce fails to meet customer requirements",

"defect"

"Important tools used in the ____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) dat",

"define"

"Important tools used in thephase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.",

"define"

"If cost estimate will be the basis for contract awards and performance reporting, it should be a ____ and as",

"definitive estimate d. final estimate"

"If the cost estimate will be the basis for contract awards and performance reporting, it should be a ____ and as accurate as possible",

"definitive estimate"

"If the cost estimate will be the basis for contract awards and performance reporting, it should be a and as accurate as possible",

"definitive estimate"

"A(n) ____ is a product or service, such as a report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project",

"deliverable"

"Each project phase is marked by completion of one or more",

"deliverables"

"Each project phase is marked by completion of one or more:",

"deliverables"

"Because a project requires resources, often from various areas, many projects crossor other boundaries to achieve their unique purposes",

"departmenta"

"Because a project requires resources, often from various areas, many projects cross ____ or other boundaries to achieve their unique purposes",

"departmental"

"cost performance baseline is an output of",

"determine budget"

"According to the guideline governing, many meetings are most effective with the minimum number of participants possible",

"determining who should attend the meeting"

"Key outputs of ____ process are project staff assignments, resource calendars, and project management plan updates",

"developing the project team"

"All of the following skills are very important for project managers, except",

"development"

"In thephase, the project team creates more detailed project plans, a more accurate cost estimate, and a more thorough WBS",

"development"

"In which of the following phases, do we have to develop a Work Breakdown Structure at level +3 at least?",

"development"

"It's important for the team to ____ assumptions they made when developing cost baseline and have several experts review it____",

"document"

"Its important for the team to ____ assumptions they made when developing the cost baseline and have several experts review it",

"document"

"According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is "excellent" for encouraging creative thinking",

"e-mail"

"According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is 'excellent'for encouraging creative thinking",

"e-mail"

"According to the guidelines provided by Practical Communications, Inc., a(n)is the only method that is excellent for encouraging creative thinking",

"e-mail"

"Enterprise ____ include relevant government or industry standards, the organization's infrastructure, and marketplace conditions",

"environmental factors"

"Enterprise ____ include relevant government or industry standards, the organizations infrastructure, and marketplace conditions",

"environmental factors"

"Experts in source selection highly recommend that buyers use formal proposal ____ sheets during source selection",

"evaluation"

"Examples of ____ include axquiring and developing the project team, performing quality assurance, distributing information, managing stakeholder expectations, and conducting procurement",

"executing process"

"A(n) ____ is a group of senior executives from various parts of the organization, who regularly review important corporate projects and issues",

"executive steering committee -----------------Chapter 3: The Project Management Process Groups: A Case Study"

"In a ____ relationship, the "from" activity must finish before the "to" activity can start",

"finish-to-start"

"In a ____ relationship, the 'from' activity must finish before the 'to' activity can start",

"finish-to-start"

"In which of the following types of contracts is it most important for the contractor to maintain control of cost, schedule and scope changes",

"firm fixed price"

"A(n) ____ contract has the least amount of risk for the buyer",

"firm-fixed price (FFP) - firm-fixed price - FFP"

"Communication in both project and non-project-driven organizations should occur in directions",

"five"

"In which of the following, project managers' risk management skills are more important?",

"high uncertainty project"

"A staffing management plan often includes a resource ____, which is a column chart that shows the number of resources assigned to the project over time.",

"histogram"

"In which of the following phases, can we develop a definitive cost estimate?",

"implementation"

"Executing process",

"includes coordinating peoples and other resource to carry out the project plans"

"As the number of people involved in a project ____, the complexity of communications ____.",

"increases, increases"

"As the number of people involved in a project, the complexity of communications",

"increases, increases"

"Inadequate planning, poor resource allocation, poor integration management, and lack of post-project review are risk conditions associated with the ____ project management knowledge are",

"integration"

"Initiating involves developing a project charter, which is part of the project ____ management knowledge area.",

"integration"

"In a control chart, the consecutive measurements are 11, 13, 09, 07, 08, 09, 09, 09, 08, and 12. For the entire process, the goal is 10 and the standard deviation is 1",

"is out of control"

"Many project managers keep a(n) ____ to document, monitor, and track issues that need to be resolved for the project team to work effectively",

"issue log -----------------Chapter 10: Project Communications Management"

"A(n) ____ is a reflective statement documenting important things they have learned from working on the project",

"lessons-learned report -----------------Chapter 11: Project Risk Management"

"A____ report if a reflective statement documenting important things that people learned from working on the project.",

"lessons-learned"

"Many experts believe that the difference between good project managers and excellent project managers is their ability to nurture relationships and use empathic ____ skills",

"listening"

"Many organizations assert that using project management provides advantages, such as ____",

"lower costs"

"In early phases of a traditional project life cycle, resource needs are usually ____ and the level of uncertainty is ____.",

"lowest, highest"

"In early phases of a project life cycle, resource needs are usually ____ and the level of uncertainty is ____",

"lowest; highest"

"In early phases of a project life cycle, resource needs are usually ____ and the level of uncertainty is",

"lowest; highest"

"In early phases of a project life cycle, resource needs are usually and the level of uncertainty is",

"lowest; highest"

"Juran's final step to quality improvement is",

"maintain momentum by making annual improvement part of the regular systems and processes of the company"

"Jurans final step to quality improvement is",

"maintain momentum by making annual improvement part of the regular systems and processes of the company"

"A(n) ____ decision is one in which an organization decides if it is in its best interests to make certain products or perform certain services inside the organization, or if it is better to buy them from an outside organization",

"make-or-buy"

"Distributing information",

"making needed information available to project stakeholders in a timely manner"

"A(n) ____ often deals with the day-to-day details of meeting specific goal",

"manager"

"A(n) ____ often deals with the day-to-day details of meeting specific goals",

"manager"

"Managing stakeholder expectations",

"managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues"

"According to the guidelines provided by Practical Communications, Inc., a(n)is the most appropriate method for giving complex instructions",

"meeting"

"Companies that excel in project delivery use performance ____ to quantify progress",

"metrics"

"Examples of common ____ include failure rates of products produced, availability of goods and services, and customer satisfaction ratings",

"metrics"

"Examples of common ____ include failure rates of products produced, availability of goods and services, and customer satisfaction ratings____",

"metrics"

"A(n) ____ on a project is a significant event that normally has no duration",

"milestone"

"Examples of risk ____ include using proven technology, having competent project personnel, using various analysis and validation techniques, and buying maintenance or service agreements from subcontractors",

"mitigation"

"In the example of the project of building a house, the project sponsors would be the potential ____",

"new homeowners"

"In a, program managers report to the CEO",

"nructure"

"A(n)might provide an estimate of $50 per line of code for a software development project based on the programming language the project is using, the level of expertise of the programmers, the size and complexity of the data involved, and so on",

"parametric model"

"Histograms, or column charts representing a frequency distribution, that helps identify and prioritize problem areas",

"pareto diagrams"

"In the Tuckman model,occurs when the emphasis is on reaching the team goals, rather than working on team process",

"performing"

"In which project procurement management process is an RFP often written?",

"planning procurements"

"In which project procurement management process is an RFQ often written?",

"planning procurements"

"A work breakdown structure, project schedule, and cost estimates are outputs of the ____ process.",

"planning"

"Many of the project management processes occur as part of the ____ process group",

"planning"

"competition for scarre resources make conflict a central issue in organizations, and power improves the ability to botain scarre rescources. which of the following should project managers use to understand the organization in order to be more effective in that issue?",

"political frame"

"Many organizations are now using enterprise or project ____ management software to help manage projects",

"portfolio"

"Many organizations are now using enterprise or projectmanagement software to help manage projects",

"portfolio"

"Many organizations now collect and control an entire suite of projects or investments as one set of interrelated activities in one place, called a(n) ____ ____",

"portfolio"

"Important to ____ by:1. Selecting proper materials2. Training and indoctrinating people in quality3. Planning a process that ensures the appropriate outcome",

"prevent defects"

"Costs associated with preventing defects before they happen",

"prevention costs"

"Even though many information technology projects can be completed quickly, it is still important to ____ them",

"prioritize"

"Covey, like Maslow, believes that people have the ability to be ____ and choose their responses to different situations",

"proactive"

"A way of structuring the process by organizing resources around the process or organizing them around the products",

"process choice"

"Each of the five project management ____ is characterized by the completion of certain tasks",

"process groups"

"Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers",

"process"

"All of the following are important tools and techniques for developing project schedule, except",

"progress reports"

"A____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management.",

"project chapter (sai:management plan)"

"A(n) ____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management",

"project charter"

"A(n) ____ is a document that formally recognizes the existence of a project and provides direction on the",

"project charter"

"A(n) ____ is a document that formally recognizes the existence of a project and provides direction on theproject's objectives and management",

"project charter"

"A(n)is a document that formally recognizes the existence of a project and provides direction on the",

"project charter"

"Key inputs for preparing the project scope statement include the ____, requirements documentation, and organizational process assets such as policies and procedures related to scope statements as well as project files and lessons learned from previous, similar projects",

"project charter"

"is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management",

"project charter"

"Good ____ management is critical to providing stakeholder satisfaction",

"project integration"

"A(n) ____ is a document used to coordinate all project planning documents and help guide a project's execution and control",

"project management plan"

"A____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management",

"project management plan"

"A(n) ____ system provides the ability to easily organize, find, and archive procurement-related documents",

"records management"

"Ais a hierarchical structure that identifies the projects resources by category and type",

"resource breakdown structure"

"A(n) ____ is a column chart that shows the number of resources assigned to a project over time",

"resource histogram"

"A(n) ____ is the output of risk identification planning",

"risk register"

"If cost estimate will be the basis for contract awards and performance reporting, it should be a ____ and as accurate as possible",

"rough order of magnitude estimate"

"Ais done very early in a project or even before a project is officially started",

"rough order of magnitude"

"According to the guideline governing, designate someone to take minutes and send the minutes out soon after the meeting",

"running the meeting professionally"

"scope definition"

"At the top of Maslow's pyramid or hierarchy of needs are ____ needs",

"self- actualization"

"At the bottom of Maslow's structure are ____ needs",

"self-actualization"

"Deemphasizing or avoiding areas of differences and emphasizing areas of",

"smoothing mode"

"Achieving high performance on projects requires ____, otherwise called human relations skills",

"soft skills"

"Achieving high performance on projects requires, otherwise called human relations skills",

"soft skills"

"As computer hardware became smaller and more affordable and ____ included graphical and easy to use interfaces, project management software became less expensive and more widely used",

"software"

"Many people confuse tasks on a WBS with",

"specification"

"A(n) ____ includes basic information such as stakeholder names, level of interest in the project, level of influence on the project, and potential management strategies for gaining support or reducing obstacles from that particular stakeholder",

"stakeholder management strategy"

"Ais an approach to help increase the support of stakeholders throughout the project",

"stakeholder management"

"Ais a document that includes details related to the identified project stakeholders",

"stakeholder register"

"Having ____ review and approve all stakeholder communications analysis will ensure that the information is correct and useful.",

"stakeholders"

"In a ____ relationship, the 'from'activity cannot start until the 'to' activity is started",

"start-to-start"

"In arelationship, the from activity cannot start until the to activity is started.",

"start-to-start"

"Many people are familiar with SWOT analysisanalyzing Strengths, Weaknesses, Opportunities, and Threatswhich is used to aid in",

"strategic planning"

"At the planning stage of the project, the project manager defined that the cost and quality goals are the most important, but the project met quality goals and made customer happy when it has completed. This project is ____",

"success"

"An interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers",

"supply chain"

"Cost plus percentage of costs (CPPC)",

"the buyer pays the supplier for allowable performance costs plus a predetermined percentage based on total costs"

"If the actual cost for a WBS item is $1500 and its earned value was $2000, what is its cost variance, and is it under or over budget?",

"the cost variance is $500, which is under budget"

"In the mathematical formula for determining the NPV, the variable n is",

"the last year of the cash flow"

"In the mathematical forumla for determining the NPV, the variable N is ____",

"the last year of the cash flow"

"During the Cold War years of the 1950s and '60s, ____ continued to be key in refining several project management techniques",

"the military"

"During the Cold War years of the 1950s and '60s, ____ continued to be key in refining several project",

"the military"

"Duration estimates are often provided as a discrete number, such as four weeks, or as a range, such as three to five weeks, or as a(n) ____",

"three-point estimate"

"Gantt charts, project network diagrams, critical path analysis, crashing, fast tracking, and schedule performance measurements are examples of tools and techniques for ____",

"time management"

"Given that all projects involve ____ that can have negative or positive outcomes, the question is how to decide which projects to pursue and how to identify and manage project risk throughout a project's life cycle",

"uncertainties - uncertainty"

"A(n)is done to test each individual component (often a program) to ensure that it is as defect-free as possible.",

"unit test"

"From the buyer perspective, in a Fix Price(FP) contract, the fee or profit is ____",

"unknown"

"A(n) ____ project scope statement is an important document for developing and confirming a common understanding of the project scope",

"up-to-date - up to date -"

"All of the following are main techniques for shortening schedules, except",

"use multi-tasking: a resource works on more than one task at a time"

"A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible",

"user acceptance test"

"According to the Standish Group's success potential scoring sheet, ____ has the highest relative importance",

"user involvement"

"Analogous estimating:",

"uses actual detailed historical costs"

"An individual's willingness to take a risk can be determined by which of the following",

"utility theory"

"Acquiring more process within our control; the 'make'decision",

"vertical integration"

"Many information technology professionals work on ____ projects where they never meet their project sponsors, other team members, or other project stakeholders",

"virtual"

"A(n)is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project",

"work breakdown structure"

"A(n) ____ is a task at the lowest level of the WBS",

"work package"

"A schedule performance index(SPI) of 0.76 means",

"you are only progressing at 76 percent of the rate originally planned"

"How close to actual costs should a definitive budget estimate be?",

"-5 percent to +10 percent"

"If the earned value (EV) is $1000, actual cost (AC) is $800, and planned value (PV) is $1500, what would be cost performance index (CPI)?",

"1.25"

"Communication is the key to the succes o a project. As the project manager, ou have three stakeholders with whom ou need to communicate. As scuch, ou have six channels of communication. A new stakeholder has been added that ou also need to communicate with. How many communication channels do you have now?",

"10"

"Communication is the key to the success of a project. As the project manager, you have three stakeholders with whom you need to communicate. As such, you have six channels of communication. A new stakeholder has been added that you also need to communicate with. How many communications channels do you have now?",

"10"

"How many communication channels will be required in a project having five individual participants?",

"10"

"In a weighted scoring model, the sum of all of the criteria's weights must total ____ percent",

"100"

"If a risk has a 20 percent chance of happening in a given month, and the project is expected to last five months, what is the probability that this risk event will occur during the fourth month of the project?",

"20 percent"

"If estimates for total discounted benefits for a project are $120,000 and total discounted costs are $100,000, what is the estimated return on investment (ROI)?",

"20 percent"

"It estimates for total discounted benefits for a project are $120,000 and total discounted costs are $100,000, what is the estimated return on investment (ROI)?",

"20 percent"

"An October 2005 Information Technology Association of America (ITAA)-sponsored report stated that spending for global sources of computer software and services is expected to grow at a compound annual rate of about ____ percent",

"20"

"Approximately what percentage pf the world's gross domestic product is spent on project?",

"25%"

"KLCI Research Group's 2001 survey revealed that ____ percent of the organizations surveyed had a Project Management Office",

"64"

"In an activity-on-node diagram, the nodes represent",

"Activities"

"Based on the following, if you needed to shorten the duration of the project, what activity would you try to shorten?",

"Activity C"

"During the initial stages of the project, what do activity attributes include?",

"Activity ID, WBS ID, activity name"

"Earned value is all of the following except",

"Actual cost of work performed"

"It is the middle of the project when the project manager is informed by her scheduler that the project control limits are secure. That same morning she receives a note from a team member about a problem he is having. The note says, This activity is driving me crazy and the manager of the accounting department won't help me until the activity's float is in jeopardy.' In addition, the project manager has e-mails from a minor stakeholder and 14 e-mails from team members.",

"Add the implemented corrective action to the historical records, discuss the value of documentation at the next team meeting, and smooth the team member with the accounting department problem"

"cost contingency reserve should be",

"Added to the base costs of the project to account for risks"

"Early in the life of your project, you are having a discussion with the sponsor about what estimating techniques should be used. You want a form of expert judgment, but the sponsor argues for analogous estimating. It would be BEST to",

"Agree to analogous estimating, as it is a form of expert judgment"

"A tool that analyzes the inputs to a process to identify the causes of errors is called ____",

"All of the above"

"Cost of quality includes ____",

"All of the above"

"Define Scope involves subdividing the major project deliverables into smaller, more manageable components to ____",

"All of the above"

"Estimate Costs____",

"All of the above"

"Key Management skills include",

"All of the above"

"Communication always makes use of",

"All of the other alternatives apply"

"Communication plays a major role in",

"All of the other alternatives apply"

"Management styles associated with production environments, such as assembly lines commonly include",

"All of the other alternatives apply"

"A Three-Point Estimates include____",

"All"

"From the project perspective, quality attributes",

"Are specific characteristics for which a product is designed and tested"

"Dummy relationships or dummy activities can be used in which Sequence Activities technique?",

"Arrow Diagramming Method [ADM"

"a technique by which a group attempts to generate ideas or find a solution for a specific problem by amassing ideas spontaneously and without judgement",

"Brainstorming"

"is a part of the three-sphere model for systems management",

"Business"

"In crashing the schedule, you would focus on:",

"C.Accelerating the performance of tasks on the critical path"

"is a method for determining the estimated annual costs and benefits for a project and the resulting annual cash flow",

"Cash flow analysis"

"An analysis that determines the estimated annual costs and benefits for a project and the resulting annual cash flow",

"Cash flow"

"Another name for an Ishikawa diagram is",

"Cause and effect diagram"

"Diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause",

"Cause and effect"

"In which process is formal acceptance and handover of the final product/ service performed?",

"Close project"

"Administrative closure is the process that ____",

"Closes all activities pertaining to a specific project"

"completing and settling each contract or agreement, including resolving of any open items",

"Closing Procurement"

"involves finalizing all activities to formally close the project or phase",

"Closing the project or phase"

"Close project",

"Closing"

"Close the project or phase",

"Closing"

"During what phase of project lifecycle is the level of risk and uncertainty is the lowest?",

"Closing"

"In which phase you define the final deliverable?",

"Closing"

"In assigning your new project to you, the program manager tells you that this is a very high visibility project and that executive management will be following your progress very closely with particular interest in use of the pyrotechnics that will be involved. This information is valuable input for your",

"Communication management plan"

"All technical work is completed on the project. Which of the following remains to be done",

"Complete lessons learned"

"As a CAPM, you will be required to comply with the CAPM Code of Professional Conduct. This code refers to all of the following except which one?",

"Complying with the stakeholder requirements"

"All of the following are typical concerns of matrixed team members EXCEPT",

"Computing fringe benefits when working on multiple projects"

"At what point in the project is there the most risk of project failure?",

"Concept"

"Configuration management activities included in the integrated change control process include all of the following EXCEPT",

"Configuration monitoring and control"

"Confrontation, Compromise, Smoothing, Forcing, Withdrawal, & Collaborating",

"Conflict Handling Modes"

"delivering products that meet requirements and fitness for use",

"Conformance"

"Directly facing a conflict using a problem-solving approach that allows affected parties to work through their disagreements",

"Confrontation Mode"

"Life cycle costing",

"Considers the total cost of ownership, or development plust support cost for a project"

"Linear programming is an example of what type of project selection criteria?",

"Constrained optimization"

"An example of a project is",

"Constructing a building or facility"

"An example of a project is:",

"Constructing a building or facility"

"are oral or written acts or omissions by someone with actual or apparent authority that can be construed to have the same effect as a written change order",

"Constructive Change Orders"

"Developing alternative activity sequences is an example of",

"Contingency planning"

"In which of the following documents will you find specific procedures for contract closure?",

"Contract terms and conditions"

"Fixed price and incentive type contracts place responsibility for performance and financial risks associated with delay or non-performance on the",

"Contractor"

"Budget forecasts",

"Control cost"

"managing relationships with sellers, monitoring contract performance, and making changes as needed",

"Controlling Procurements"

"involves controlling changes to project scope throughout the life of the project, which is a challenge on many information technology projects",

"Controlling scope"

"Group brainstorming encourages all of the following except ____",

"Convergent thinking"

"Group brainstorming encourages all of the following except",

"Convergent thinking"

"Group brainstorming encourages all of the following except:",

"Convergent thinking"

"A vendor has notified you that a shipment will be 3 weeks late. This will also delay the manufacturing of several other items. Recognizing that you will need to make some changes to the project, what is your next step?",

"Coordinate the change across all impacted areas"

"Executing processes are concerned with",

"Coordinating people and other resources to carry out the plan"

"Inputs to overall change control include all of the following except",

"Corrective action"

"Cost baseline is an output of which of the following processes?",

"Cost Budgeting"

"common characteristic of most project life cycle descriptions",

"Cost and staffing are low at the start, higher towards the end. and drop rapidly as the project nears completion"

"All of the following statements are true regarding the cost baseline EXCEPT",

"Cost baseline is are management control point where budget and actual cost are integrated and compared to earned value for performance measurement"

"A time-phased budget that project managers use to measure and monitor cost performance",

"Cost baseline"

"Cost aggregation, reserve analysis, funding limit reconciliation, and parametric estimating are tool/ techniques of which process?",

"Cost budgeting"

"Controlling changes to the project budget",

"Cost control"

"Before you begin the cost budgeting process for building a new school you should make sure your cost engineer has given you",

"Cost estimates and supporting detail,"

"Failure costs are also known as which of the following?",

"Cost of poor quality"

"In which of the following contract types does the buyer have the most cost risk?",

"Cost plus percentage of costs (CPPC)"

"EV-AC",

"Cost variance"

"Bertha is the project manager for the HAR Project. The project is behind schedule and Bertha has elected, with management's approval, to crash the critical path. This process adds more what? (Choose the best answer.)",

"Cost"

"Bertha is the project manager for the HAR Project. The project is behind schedule and Bertha has elected, with management's approval, to crash the critical path. This process adds more what?",

"Cost"

"All of the following are reporting techniques used in the Cost control process EXCEPT",

"Cost-benefit analysis"

"In which of the following contract types the seller's profit is limited?",

"Cost-plus-fixed-fee contract"

"In what type of contract is the seller reimbursed for all allowable costs for performing the contract work and receives a predetermined fee based upon achieving certain performance objectives as set forth in the contract?",

"Cost-plus-incentive-fee"

"A technique for making cost and schedule tradeoffs to obtain the greatest amount of schedule compression for the least incremental cost",

"Crashing"

"is a technique for making cost and schedule trade-offs to obtain the greatest amount of schedule compression for the least incremental cost",

"Crashing"

"Decomposition is a tool and technique used in which of the following?",

"Create WBS and Define Activities"

"is a planning process falling under the Project Scope Management knowledge area",

"Create WBS"

"During project executing, a previously unidentified risk has just occurred. This risk will negatively effect the outcome of the project. Which of the following is best to perform next?",

"Create a work around"

"During project executing, a major problem occurs that was not included in the risk register. What should you do FIRST?",

"Create a workaround"

"Create the preliminary project schedule"

"involves subdividing the major project deliverables into smaller, more manageable components",

"Creating the WBS"

"All of the following result from quality audits EXCEPT",

"Creation of quality metrics"

"A scheduling method that considers limited resources when creating a project schedule and includes buffers to protect the project completion date",

"Critical Chain"

"is a method of scheduling that considers limited resources when creating a project schedule and includes buffers to protect the project completion date",

"Critical chain"

"is a network diagramming technique used to predict total project duration",

"Critical path analysis"

"All of the following scheduling techniques account for resource limitations/ availability EXCEPT",

"Critical path method"

"cost effective rule for shortening a project is to crash the",

"Critical tasks-"

"KLCI Research Groups 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____.",

"D anticipate/avoid problems"

"Many organizations use ____ and templates to generate SOWs.",

"D samples"

"According to the Standish Groups success potential scoring sheet, ____ has the highest relative importance",

"D user involvement"

"Given the following estimates: Optimistic 3 days, Pessimistic 9 days, and most likely 6 days, What is the PERT weighted average value for this estimation?",

"D.6.1"

"A systematic, closed-loop process for continued improvement that is scientific and fact based",

"DMAIC"

"A systematic, closed-loop process for continued improvement that is scientific and fact-based",

"DMAIC"

"Define | Measure | Analyze | Improve | Control a systematic, closed-loop process for continued improvement that is scientific and fact based",

"DMAIC"

"diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain",

"Decision Tree"

"All of the statements regarding decision tree analysis is true EXCEPT",

"Decision tree is a technique for measuring the performance of a work and is used to create the performance measurement baseline"

"If the level of conformance directly increases as a result of new processes, the required cost of monitoring is likely to",

"Decrease"

"An approved change request is an input to which of the following processes?",

"Define Scope"

"Configuration management does all of the following except",

"Defines the steps by which official project documents may be changed"

"How is the process of collecting requirements defined?",

"Defining and documenting stakeholders' needs to meet the project objectives"

"As part of the quality audit, the scope statement is checked against the work results to ensure the conformance to the customer requirements. The results should be documented and used for which of the following",

"Defining future project tasks"

"involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement, adding more information as requirements are developed and change requests are approved",

"Defining scope"

"All of the statements are true regarding Analogous Estimation EXCEPT",

"Definition process"

"A work breakdown structure is a ____",

"Deliverable oriented grouping of project elements that organizes and defines the total scope of the project"

"According to PMI, application areas are categories of projects that have common elements in the majority of projects, but are NOT necessarily required or applicable to all projects. Applications areas are not usually defined in terms of",

"Deliverables"

"All of the following are outputs of the close project process EXCEPT:",

"Deliverables"

"Company A is delivering a product in three parts. The contract allows for the parts to be delivered either one after the other or at the same time",

"Delivering the products iteratively"

"an approach used to derive a consensus among a panel of experts, to make predictions about future developments",

"Delphi Technique"

"Arrows",

"Dependencies between tasks"

"Gantt chart in Microsoft Project: Arrows",

"Dependencies between tasks"

"All of the following can be used to estimate the contingency reserves during Activity Duration Estimation EXCEPT",

"Dependency determination"

"A sequencing of project activities or tasks; also called a relationship",

"Dependency"

"fill in for project managers in their absence and assist them as needed",

"Deputy project managers"

"A WBS can be used foe all of the following EXCEPT",

"Describe functional managers for each team member"

"is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process",

"Design of experiments"

"A service or product's reliability and maintenance characteristics are MOST affected by which of the following",

"Design"

"involves allocating the overall cost estimate to individual work items to establish a baseline for measuring performance",

"Determining the budget"

"Enterprise environmental factors updates",

"Develop Project team. Organizational process assets updates: Acquire project team"

"Adjusting Leads and Lags is a technique for",

"Develop Schedule"

"All project leaders use a shared road map, focusing on key business aspects of their projects while integrating goals across all parts of the organization describes the ____ best practice for project delivery",

"Develop a streamlined project delivery process"

"In which of the following processes in the initial process group is one responsible for producing a high-level definition of the project and documenting the project requirements, deliverables and method of acceptance?",

"Develop preliminary project scope statement"

"All of the following occur during the planning group EXCEPT",

"Develop project Charter"

"All of the following occur during the planning process group EXCEPT",

"Develop project Charter"

"All of the following occur during the planning process group EXCEPT:",

"Develop project Charter"

"As a CAPM, you are required to comply with the CAPM Code of Professional Conduct. Part of your responsibility concerns applying professional knowledge. All of the following are part of applying professional knowledge except for which one?",

"Developing relationships based on mutual respect"

"involves identifying and documenting project roles, responsibilities and reporting relationships",

"Developing the human resource plan"

"involves identifying and documenting project roles, responsibilities, and reporting relationships",

"Developing the human resource plan"

"involves working with stakeholders to create the document that formally authorizes a project",

"Developing the project charter"

"involves coordinating all planning efforts to create a consistent, coherent document",

"Developing the project management plan"

"involves building individual and group skills to enhance project performance",

"Developing the project team"

"involves analyzing activity sequences, activity resource estimates, and activity duration estimates to create the project schedule",

"Developing the schedule"

"Approved corrective actions are an input to which process?",

"Direct an manage project execution"

"Approved corrective action is an input to",

"Direct and Manage Project Execution"

"A WBS is an input to all of the processes EXCEPT",

"Direct and manage project execution"

"Consider the project integration management knowledge area. Which of the following process are included?",

"Direct and manage project execution"

"Make-or-buy decisions measure costs of both options. What are the two options?",

"Direct ar|d Indirect"

"Costs that can be directly related to producing the products and services of the project",

"Direct"

"involves carrying out the project management plan by performing the activities included in it",

"Directing and managing project work"

"are new requirements imposed by management, government, or some external influence",

"Directive"

"Dependencies defined by the project team; sometimes referred to as soft logic and should be used with care because they may limit later scheduling options",

"Discretionary"

"dependencies are sometimes referred to as soft logic and should be used with care since they may limit later scheduling options.",

"Discretionary"

"A type of activity that has no duration and uses no resources but is used to show a logical relationship between two activities in the arrow diagramming method of project network diagrams",

"Dummy"

"During the Develop Schedule process, a Project Manager may have to go through several iterations of the schedule before establishing the schedule baseline. All of the following are tools and techniques that may be used during this process",

"Duration compression, Resource Leveling Heuristics, PERT"

"During the schedule development process the Project Manager may have to go through several iterations of the schedule before establishing the schedule baseline. Which of the following are tools and techniques that may be used during this process?",

"Duration compression, Resource Leveling Heuristics, PERT"

"Gantt chart in Microsoft Project: Lighter horizontal bars",

"Durations of tasks"

"In which phase project manager is assigned to a project?",

"During the initiation stage"

"BAC/CPI",

"EAC (Estimate at completion)"

"cost performance index can be used to calculate the ____ ____",

"EAC - estimate at completion - estimate at completion (EAC)"

"EAC (estimate at complete) is typically based on actual cost (AC) for work completed plus an ETC (estimate to complete) the remaining work. Which of the following is a valid formula for calculating EAC?",

"EAC = AC + [(BAC-EV) / (Cumulative CPI * Cumulative SPI)"

"As part of a mid-project evaluation, your project sponsor has asked you to provide a forecast of total project cost. You should calculate the forecast using which of the following methods?",

"EAC"

"Earned value analysis is a performance reporting tool/ technique used in manage stakeholder's process. Which of the following performance measurements is derived by the following formula: (EAC-AC)?",

"ETC"

"How is scheduled variance calculated using the earned value technique?",

"EV less PV"

"In which phases of a project life cycle, the level of uncertainty (risk) is highest?",

"Early phases"

"Cost Variance (CV)",

"Earned Value (EV) - Actual Cost (AC)"

"All the techniques described below can be used to keep a meeting focused except",

"Encourage pursuit of interesting new ideas"

"Cost of Quality is a project management concept that includes cost of ____",

"Ensuring conformance to requirements"

"Controlling processes are concerned with",

"Ensuring that the project objectives are met by monitoring and measuring progress and taking corrective action when necessary"

"Cost benefit analysis, scorecard modelling, payback periods, and internal rate of return are examples of ____",

"Enterprise benefits measurement methods when selecting a project"

"Cost benefit analysis, scorecard modelling, payback periods, and internal rate of return are examples of",

"Enterprise benefits measurement methods when selecting a project"

"Earned value (EV)",

"Estimate of the value of the physical work actually completed"

"involves estimating the number of work periods that are needed to complete individual activities",

"Estimating activity durations"

"involves estimating how many resources people, equipment, and materials a project team should use to perform project activities",

"Estimating activity resources"

"involves estimating the number of work periods that are needed to complete individual activities.",

"Estimating activity"

"involves developing an approximation or estimate of costs of the resources needed to complete a project",

"Estimating costs"

"involves developing an approximation or estimate of the costs of the resources needed to complete a project",

"Estimating costs"

"A(n) ____ is defined as a specified accomplishment in a particular instant in time which does not consume time or resources",

"Event"

"Information should be communicated to ____",

"Everyone in the communication plan"

"A Trend Analysis is best described as",

"Examining project performance over time"

"Acquire Project team process will be performed under",

"Executing Process Group"

"Acquire Project team process will be performed under:",

"Executing Process Group"

"includes coordinating peoples and other resource to carry out the project plans",

"Executing process"

"Direct and manage project executing belongs to the ____ PM Process Group",

"Executing"

"Direct and manage project executing belongs to the ____ PM Process Group.",

"Executing"

"Direct and manage project executing belongs to the ____PM Process Group",

"Executing"

"Direct and manage project executing belongs to the ____PM Process Group.",

"Executing"

"Direct and manage project",

"Executing"

"In the integration management process, the project plan development uses the outputs of the other planning processes to create a consistent, coherent document that can be used to guide both project ____ and project ____",

"Execution, control"

"According to the Standish group, which of the following factors contributes most to the success of information technology projects?",

"Executive support"

"a tool to help understand unique measures of success for a particular project",

"Expectations MGMT Matrix"

"If a risk event has a 90 percent chance of occurring, and the consequences will be $10,000, what does $9,000 represent?",

"Expected monetary value"

"Communication is the PRIME responsibility of a Project ____",

"Expeditor"

"Analogous Cost Estimating relies on which of the following techniques?",

"Expert Judgment"

"In a project that has never been done before, the PM must select one or more methods of estimating task duration. What is the most reliable method under this described situation?",

"Expert judgement"

"All are output of verify scope",

"Expert judgment"

"Experts can help project managers and their teams make many decisions related to project execution",

"Expert judgment"

"All of the following are forms of power derived from the project manager's position EXCEPT",

"Expert"

"A work package should always represent less than 80 hours of work",

"FALSE"

"According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present",

"FALSE"

"According to a 2008 report on IT outsourceing trends in the U.S. and Canada, application development is the least popular form of IT outsourcing and was used by only 25 percent of organizations surveyed",

"FALSE"

"An organization's information technology project selection process should guide the strategic plan",

"FALSE"

"An organizational culture with strong unit integration makes the project manager's job more difficult",

"FALSE"

"An organizational culture with strong unit integration makes the project managers job more difficult",

"FALSE"

"An organizations information technology project selection process should guide the strategic plan",

"FALSE"

"An organizations information technology project selection process should guide the strategic plan.",

"FALSE"

"Assigning staff part-time to the project often creates underutilization and/or misallocation of staff resources",

"FALSE"

"Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position",

"FALSE"

"Because of overlaps in their duties, hardware specialists usually understand the language of database analysts, and vice vers",

"FALSE"

"Because of overlaps in their duties, hardware specialists usually understand the language of database analysts, and vice versa",

"FALSE"

"Because of the nature of information technology projects, the people involved come from very similar backgrounds and possess similar skill sets",

"FALSE"

"Decisions and actions taken in one knowledge area at a certain time rarely affect other knowledge areas",

"FALSE"

"Determining the relationships among tasks is not essential in helping to improve project scheduling",

"FALSE"

"Direct costs cannot be directly attributed to a certain project",

"FALSE"

"Duration only includes the actual amount of time worked on an activity",

"FALSE"

"E-mail is always an appropriate medium for all types of communications",

"FALSE"

"Earned value management is a tool primarily used in human resource management",

"FALSE"

"Effective program managers recognize that managing a program is much more complex than managing a single project",

"FALSE"

"Every project is constrained in different ways by its scope and cost goals; these limitations are sometimes referred to in project management as the double constraint",

"FALSE"

"Experts in source selection recommend that technical criteria should be given more weight than management or cost criteri",

"FALSE"

"Experts in source selection recommend that technical criteria should be given more weight than management or cost criteria",

"FALSE"

"Experts outside the company, including potential suppliers themselves, cannot provide expert judgement",

"FALSE"

"Experts outside the company, including potential suppliers themselves, cannot provide expert judgment",

"FALSE"

"Extrinsic motivation causes people to participate in an activity for their own enjoyment",

"FALSE"

"Follow-up studies done by the Standish Group showed that the number of failed projects has more than doubled in the past decade",

"FALSE"

"Getting project information to the right people at the right time and in a useful format is not as important as developing the information in the first place",

"FALSE"

"Good project managers assume that their definition of success is the same as the sponsors",

"FALSE"

"Good project risk management never goes unnoticed",

"FALSE"

"Hiring managers say interpersonal skills are the least important soft skill for information technology workers",

"FALSE"

"In a Pareto chart, the variables described by the histogram are ordered chronologically",

"FALSE"

"In an earned value chart, when the actual cost line is right on or above the earned value line, costs are less than or equal to planned",

"FALSE"

"In an earned value chart, when the actual cost line is right on or above the earned value line, costs are less than or equal to planned____",

"FALSE"

"In order to be realistic, a project manager should always set discrete goals instead of a range of objectives",

"FALSE"

"In the example of building a new house, the support staff would provide the wood, windows, flooring materials, appliances, and so on",

"FALSE"

"Initiating and closing tasks are usually the longest and require the most amount of resources and time",

"FALSE"

"Initiating processes are not required to end a project",

"FALSE"

"Instead of knowing the people working on their projects and developing a trusting relationship with them, many colleagues and managers should want to focus on getting information by reading technical documents",

"FALSE"

"It is much more expensive to make major changes to a project during earlier phases",

"FALSE"

"It is not good practice to include time for informal meetings with customers to help develop relationships and provide staff to assist in relationship management",

"FALSE"

"It is not important to document any changes in technical specifications that might affect product performance",

"FALSE"

"In the precedence diagramming method, which of the following is a logical relationship for the activities?",

"Finish-to-start"

"diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause____ aka____ cause & effect",

"Fishbone Diagram"

"graphic logical and flow of processes that helps you analyze how problems occur and how processes can be improved",

"Flowchart"

"diagrams that show how various elements of a system relate to each other",

"Flowcharts"

"In taking over a failing project you hold a status meeting where the marketing person and the finance person get into a heated discussion, each trying to push their viewpoint on the other without listening. You realize that before moving on you need to do some conflict resolution. The type of behavior that the marketing and finance people are demonstrating is",

"Forcing"

"Estimate At Completion (EAC) is a periodic evaluation of total",

"Forecasted project cost"

"Communications under a contract should tend toward",

"Formal written communication"

"Communications under a contract should tend toward:",

"Formal written communication"

"Acceptance of the product should be ____",

"Formal"

"Change requests should be ____?",

"Formal"

"In which of the following team development stages does the team meet and learn about the project and their formal roles and responsibilities?",

"Forming"

"is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings",

"Frederick Herzberg"

"During the middle of the project, things have been going well. The work authorization system has allowed people to know when to start work, and the issue log has helped keep track of stakeholders' needs. The benefit cost ratio has been improving, and the sponsor has expressed his appreciation for the team members' efforts by hosting a milestone party for the team. The project manager gets a call from a team member saying that the results from the completion of their activity's predecessor is two days late. Which of the following reasons would BEST describe why this occurred?",

"Functional management was not included in the communications management plan"

"degree to which a system performs its intended function",

"Functionality"

"A(n) ____ chart is a standard format for displaying project schedule information",

"Gantt"

"As a project manager on a major construction project you spend some time informally interviewing contractors, team members, engineers and even some of the city permit people. You want to make sure you have all your bases covered in the planning process. This is an example of",

"Gathering stakeholder skills and knowledge"

"During the course of a project you have motivated team members, managed conflict, performed personnel administrative functions and negotiated for more resources. These are examples of",

"General Management"

"Analogous Estimate Costs is ____",

"Generally less accurate"

"If you are the project manager for a new project. You have collected the necessary input information and delivered the project charter to the stakeholders. What should you do next?",

"Get the project charter signed"

"All of the following are parts of the team's stakeholder management effort EXCEPT?",

"Giving stakeholder's extras"

"An employee who achieved the first level of training in a Six Sigma program and spends part of his of her time teaching and helping teams with their projects and the rest on normal duties",

"Green Belt"

"Developing and using computer resources in an efficient way to improve economic viability, social responsibility and environmental impact",

"Green IT"

"Conformance to the values or ethical standards of a group",

"GroupThink"

"Core planning processes",

"Have clear dependencies so they must be executed in essentially the same order on most projects"

"Dennis works for an international manufacturer of consumer electronics. He has been recently assigned to supervise and manage the manufacturing of a new model of flat-screen televisions. His supervisor congratulates Dennis on his expanded responsibilities. He informs Dennis that his new assignment will have the 1000 units of the new flat screen manufactured by September. What of the following is true regarding Dennis's new assignment?",

"His assignment cannot be considered a project since his assignment is to supervise the manufacturing of a new and unique line of products"

"Dennis works 4 an international manufacturer of costumer electronics. He has been recently assigned to supervise and manage the manufacturing of a new model of flat screen television. His supervisor congratulates him on the expanded responsibilities and informs dennis that his new assignment will be indefinitely manage the manufacturing of this new product line. What of the following describes dennis's new assignment?",

"His assignment cannot be considered a project since his assignment should be considered on ongoing operation activity"

"A staffing management plan often includes a resource ____, which is a column chart that shows the number of resources assigned to the project overtime",

"Histogram"

"A staffing management plan often includes a resource ____, which is a column chart that shows the number of resources assigned to the project overtime.",

"Histogram"

"bar graph of a distribution of variables",

"Histogram"

"Company procedures require the creation of a lessons learned document",

"Historical records for future projects"

"Company procedures require the creation of a lessons learned document. Which of the following is the BEST use of lessons learned?",

"Historical records for future projects"

"Human resource administration is the primary responsibility of the:",

"Human Resources Department"

"Human resource administration is the primary responsibility of which of the following",

"Human Resources Department"

"All of the following are objectives of a buyer-conducted performance review EXCEPT",

"Identify payment schedules and requests"

"determining which risks are likely to affect a project documenting the characteristics of each",

"Identifying Risks"

"everyone involved in the project or affected by it and determining the best ways to manage relationships with them",

"Identifying Stakeholders"

"An Ishikawa or fishbone diagram is used for which of the following?",

"Identifying causes of risks"

"Constraints do not include",

"Impacts of weather"

"Four project managers are having lunch together and discussing their projects. Most of the time they are just complaining about how hard projects are to manage in their company",

"Improved project manager control over resources"

"In Balanced Matrix Organization Structure type, ____ will control the project budget.",

"In Balanced Matrix Organization Structure type, ____ will control the project budget. | Mixed (Functional manager and PM)"

"How is a projectized organization set up?",

"In a projectized organization, the entire company is organized by projects. Personnel are assigned and report to a project manager"

"Life cycle costing ____",

"Includes acquisition, operating, and disposal costs when evaluating various alternatives"

"Diagrams that represent decision problems by displaying essential elements, including decisions, uncertainties and objectives, and how they influence each other",

"Influence"

"Making needed information available to project stakeholders in a timely manner",

"Information Distribution"

"Making need information available to project stakeholders in a timely manner is called",

"Information distribution"

"has project charter as an output",

"Initiating process"

"include defining and authorizing a project or project phase",

"Initiating processes"

"Develop project charter work belongs to the ____ PM Process Group",

"Initiating"

"Develop project charter work belongs to the____ PM Process Group",

"Initiating"

"All of the following are factors in the assessment of project risk EXCEPT",

"Insurance premiums"

"As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality. Which of the following is the BEST choice for accomplishing your objectives?",

"Ishikawa diagram"

"As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects.",

"Ishikawa diagram"

"A tool for managing the project team where the project manager documents, monitors and tracks issues that need to be resolved in order for the project to run smoothly",

"Issue Log"

"a tool used to document, monitor, and track issues that need a resolution",

"Issue Log"

"a tool to document and monitor the resolution of project issues",

"Issue Logs"

"A seller is awarded a contract to build a pipeline. The contract terms and conditions require that a work plan be issued for the buyer's approval prior to commencing work, but the seller fails to provide one. Which of the following is the BEST thing for the buyer's project manager to do?",

"Issue a default letter"

"All of the following are generally true about a Project Charter except",

"It includes a cost benefit analysis"

"All of the following are true about Project Plan Execution except",

"It involves managing change to the original project plan"

"In planning your project, which would generally have the highest priority: quality, cost, or schedule?",

"It should be decided for each project"

"All of the following statements about the project charter are correct except",

"It usually does not identify cost and time estimates"

"Considers the total cost of ownership, or development plus support costs, for a project",

"Life cycle costing"

"helps you develop an accurate projection of a projects financial costs and benefits",

"Life cycle costing"

"considers the total cost of ownership",

"Lifecycle costing"

"In negotiating with functional department managers, project managers often find themselves using what two-party conflict management approach?",

"Lose-Lose"

"As a project manager in a project organization you are constantly dealing with conditions that breed conflict as you execute your project. Which of the following is not a condition of conflict in a project organization?",

"Low position power"

"Contract with a fixed total price for a well-defined product or service; also called a fixed-price contract",

"Lump sum"

"Fixed-price contracts are equivalent to",

"Lump-sum contracts"

"Fixed-price contracts are equivalent to:",

"Lump-sum contracts"

"Change requests",

"MONITORING AND CONTROLLING RISKS"

"addresses the ease of performing maintenance on a product",

"Maintainability"

"ease of performing maintenance on a product",

"Maintainability"

"During project executing, a large number of changes are made to the project. The project manager should",

"Make approved changes as needed, but retain the schedule baseline"

"During project executing, a large number of changes are made to the project. The project manager should:",

"Make approved changes as needed, but retain the schedule baseline"

"After much excitement and hard work, the procurement statement of work for the project is completed. Even after gaining agreement that the procurement statement of work is complete, the project manager is still concerned whether it actually addresses all the buyer's needs. The project manager is about to attend the bidder conference. He asks you for advice on what to do during the session. Which of the following is the BEST advice you can give him?",

"Make sure you give all the sellers enough time to ask questions. They may not want to ask questions while their competitors are in the room"

"In communication, which of the following is not a responsibility of the sender?",

"Making sure that the information is received"

"In project communications, the sender is responsible for ____",

"Making the information clear, unambiguous, and complete so that the receiver can receive it correctly"

"An award started in 1987 to recognize companies that have achieved a level of world-class competition through quality management",

"Malcolm Baldrige"

"award started in 1987 to recognize companies that have achieved a level of world-class competition through quality management",

"Malcolm Balridge National Quality Award"

"If a project manager is using observation and conversation to help control the project, she must be involved in which process?",

"Manage Project Team"

"Approved change requests, approved corrective actions, and updates to organizational process assets are all outputs of which project management process?",

"Manage stakeholders"

"A work authorization system can be used to:",

"Manage what time and in what sequence work is done"

"A work authorization system can be used to",

"Manage when and in what sequence work is done"

"Dollars included in a cost estimate to allow for future situations that are unpredictable (unknown unknowns)",

"Management reserve"

"All of the following statements regarding management reserves are true EXCEPT",

"Management reserves are distributed as part of the budget and are part of earned value calculations"

"allow for future situations that are unpredictable",

"Management reserves"

"communicating and working with project stakeholders to satisfy their needs and expectations, resolving issues, and fostering engagement in project decisions and activities",

"Managing Stakeholder Engagement"

"managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues",

"Managing stakeholder expectations"

"involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance",

"Managing the project team"

"involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.",

"Managing the project team"

"If the information technology project is to produce a new product or service, will it be useful to the organization or marketable to others?'applies to which risk category?",

"Market risk"

"Full-time teachers and mentors to several Black Belts",

"Master Black Belt"

"A(n) ____ system is designed to ensure the timely availability of nonhuman resources, and includes cost in procurement, shipping/freight, storage and loss",

"Materials management"

"In which type of organization the team building is likely to be most difficult?",

"Matrix"

"framework for helping organizations improve their processes and systems",

"Maturity Model"

"allow people to develop relationships, pick up on important body language or tone of voice, and have a dialogue to help resolve problems",

"Meetings"

"A standard of measurement",

"Metric"

"A significant event that normally has no duration",

"Milestone"

"A technique that uses branches radiating out from a core idea to structure thoughts an",

"Mind mapping"

"is matching certain behaviors of the other person",

"Mirrorin"

"A technique that involves matching certain behaviors of the other person; it help establish rapport",

"Mirroring"

"In development of the project plan, which of the following elements should be included to reduce project risk?",

"Mitigation plans"

"A risk response which involves reducing the impact of a risk event by reducing the probability of its occurrence is called:",

"Mitigation"

"In Balanced Matrix Organization Structure type, ____ will control the project budget",

"Mixed (Functional manager and PM)"

"In Balanced Matrix Organization Structure type, ____will control the project budget",

"Mixed (Functional manager and PM)"

"In Balanced Matrix Organization Structure type, ____will control the project budget.",

"Mixed (Functional manager and PM)"

"Control project schedule belongs to the ____ PM Process Group",

"Monitoring and Controlling"

"Control project schedule belongs to the ____ PM Process Group.",

"Monitoring and Controlling"

"Executing the risk response plan in order to react to risk events throughout the project is called",

"Monitoring and control"

"A team member notifies the project manager that the activities comprising a work package are no longer appropriate. It would be BEST for the project manager to be in what part of the project management process?",

"Monitoring and controlling"

"During which project management process group are budget forecasts created?",

"Monitoring and controlling"

"Integrate change control includes the following activities EXCEPT",

"Monitoring implementation of approved changes as they occur"

"In a weak matrix organization, functional managers are usually responsible for",

"Monitoring personnel performance"

"involves measuring progress toward project objectives and taking corrective actions",

"Monitoring process and controlling process"

"During the Identify Risks process, a project manager made a long list of risks identified by all the stakeholders using various methods. He then made sure that all the risks were understood and that triggers had been identified. Later, in the Plan Risk Responses process, he took all the risks identified by the stakeholders and determined ways to mitigate them. What has he done wrong?",

"More people should be involved in the Plan Risk Responses process"

"Achievement",

"Motivational factors"

"Achievement, recognition, the work itself, responsibility, advancement, and growth, which produce job",

"Motivational factors"

"A technique used for calculating the expected net monetary gain or loss from a project",

"NPV Analysis"

"involves understanding potential problems that might occur in the project and how they might empede project success",

"Negative Risk"

"A schematic display of the logical relationships among, or sequencing of, project activities",

"Network Diagram"

"All the following statements are true regarding communication management plan except",

"None of choices are correct"

"All of the following precedence relationships can be expressed using PDM EXCEPT",

"None of the choices are correct"

"All of the following statements regarding Control Accounts are true EXCEPT",

"None of the choices are correct"

"All of the following statements regarding decision tree analysis are true except",

"None of the choices are correct"

"All of the statements regarding rolling wave planning is TRUE EXCEPT",

"None of the choices are correct"

"Control chart theory is based on the differentiation of the causes of variations in quality. Variations may be produced by assignable causes. All of the following are examples of assignable causes except",

"None of the other alternatives apply (all are examples)"

"Going from Level 2 to Level 4 in the work breakdown structure will result in",

"None of the other alternatives apply"

"Job descriptions are examples of ____communications",

"None of the other alternatives apply"

"bell-shaped curve that is symmetrical about the mean of the population",

"Normal Distribution"

"In which of the following team development stages does the team begin to work together, develop trust, and adjust to the work habits and behavior?",

"Norming"

"Maintenance should ____",

"Not be considered as a part of the project life cycle"

"Consideration of ongoing operations and maintenance is crucially important to products of projects. Ongoing operations and maintenance should",

"Not be viewed as part of a project. A project is temporary with a definite beginning and end"

"Consideration of ongoing operations and maintenance is crucially important to products of projects. Ongoing operations and maintenance should:",

"Not be viewed as part of a project. A project is temporary with a definite beginning and end"

"Consideration of ongoing operations and maintenance is crucially important to",

"Not be viewed as part of a project. A project is temporary with a definite beginning and end"

"In which pm process group is the detailed project budget created?",

"Notice the use of the word 'detailed'. Such a budget is created during project planning"

"A(n) ____ is a specific type of organizational chart that shows which organizational units are responsible for which work items",

"OBS - organizational breakdown structure - organizational breakdown structure (OBS)"

"A specific type of organizational chart that shows which organizational units are responsible for which work items",

"OBS"

"Close Procurements is different from Close Project or Phase in that Close Procurements",

"Occurs before project closure"

"Close Procurements is different from Close Project or Phase in that Close Procurements:",

"Occurs before project closure"

"All of the following statements are true regarding the critical path method EXCEPT",

"On a network path, the schedule flexibility is measured by the difference between early and late dates"

"During the opening rounds of contract negotiation, the other party uses a fait accompli tactic. Which of the following statements is true about fait accompli tactics?",

"One party claims the issue under discussion has already been decided and can't be changed"

"All of the following statements are true regarding ground rules except",

"Only the project manager is responsible for enforcing the ground rules"

"At which development phase, cost to correct a software requirement defect is highest?",

"Operation"

"At which development phase, the cost to correct a software requirement defect is highest?",

"Operation"

"Coordinating changes across knowledge areas is a function of",

"Overall change control"

"In reviewing your earned value reports you notice that your application integration testing is moving along 20% ahead of schedule. You realize that you can have them test some of the enhancements, thereby improving the quality of the product, while staying on schedule and within budget. This is an example of",

"Overall change control"

"Company expenses such as auditing costs, supervision, office supplies, building rent and maintenance are elements of the",

"Overhead rates"

"All of the following are considered schedule network analysis techniques EXCEPT",

"PDM/ ADM"

"Just as passing the CPA exam is standard for accountants, passing the ____ exam is becoming a standard for project managers",

"PMP"

"cost at which the contractor assumes total responsibility for each additional dollar of contract cost in a fixed price incentive fee contract",

"PTA"

"Earned value analysis is performance reporting tools used in manage stakeholder process. Which of the following measurement should be used as a performance measurement baseline?",

"PV"

"A team member from research and development tells you that her work is too creative to provide you with a fixed single estimate for the activity. You both decide to use the labor hours per installation from past projects to predict the future. This is an example of which of the following?",

"Parametric estimating"

"All of the following statements are true regarding Pareto diagrams and Pareto theory except",

"Pareto diagrams use two variables"

"All of the following statements are true regarding Pareto diagrams and Pareto theory except:",

"Pareto diagrams use two variables"

"Law which states that work expands to fill the time allowed",

"Parkinsons"

"Is there a project champion?'applies to which risk category?",

"People risk"

"All of the following can be used to estimate contingency reserves during activity duration estimating except",

"Percentage of estimated activity duration"

"A watchlist is an output of which risk management process?",

"Perform Qualitative Risk Analysis"

"Control Charts, Flowcharting, Histograms, Pareto Charts, Scatter Diagrams are tools and techniques of what process?",

"Perform Quality Control"

"Implemented change request, implemented corrective actions and implemented preventive actions are inputs to which process?",

"Perform quality assurance"

"addresses how well a product or service performs the customer's intended use",

"Performance"

"addresses how well a product or service performs the customers intended use",

"Performance"

"how well a product or service performs the customer's intended use",

"Performance"

"All of the following would occur during the Close Project or phase process EXCEPT",

"Performing benefit cost analysis"

"All of the following would occur during the Close Project or phase process EXCEPT:",

"Performing benefit cost analysis"

"In which of the team development stages are the teams interdependent and work through issues smoothly and effectively?",

"Performing"

"include devising and maintaining a workable scheme to ensure that the project addresses the organizations needs",

"Planning processes"

"Define activities and sequence activities belong to the ____ PM Process Group",

"Planning"

"Define activities and sequence activities belong to the____PM Process Group",

"Planning"

"Define activities and sequence activities belong to the____PM Process Group.",

"Planning"

"Develop human resource plan",

"Planning"

"Develop the project management plan",

"Planning"

"During what part of the project management process group is the project scope statement created?",

"Planning"

"During what part of the project management process is the project scope statement created?",

"Planning"

"is crucial in information technology projects because once a project team implements a new system, it takes a considerable amount of effort to change the system",

"Planning"

"Legitimate power is ____",

"Power derived from a person's formal position in the organization"

"Legitimate power is",

"Power derived from a person's formal position in the organization"

"Legitimate power is:",

"Power derived from a person's formal position in the organization"

"can be used to group stakeholders based on their level or authority and their level of concern for project outcomes",

"Power/Interest Grid"

"During project team formation and during the early phases of a project, the most common source of conflict within the project team is likely to be",

"Priorities"

"Duration estimates based on using optimistic, most likely, and pessimistic estimates of activity durations, or a three-point estimate",

"Probabilistic Time"

"lists relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other",

"Probability/Impact Matrix"

"During the execution of a software project, the vendor proposes an upgrade of a part of project without a change in the schedule or cost. After the change is approved, where would this change BEST be documented?",

"Procurement Management plan"

"Integration is done by the",

"Project manager"

"Determining conformance with scope requirements is called ____",

"Quality Control"

"All of the following are examples of cost of nonconformance EXCEPT",

"Quality training"

"displays the history and pattern of variation of a process over time",

"Run Chart"

"issues cause the most conflicts over the project life cycle.",

"Schedule"

"All of the following are forms of power derived from the project manager's position EXCEPT:",

"Expert"

"All of following are types of strategies that one can use to deal with negative risk/threats EXCEPT",

"Exploit"

"dependencies involve relationships between project and non-project activities",

"Externa"

"cost related to all errors not detected and corrected before delivery to the customer",

"External Failure Cost"

"cost that relates to all errors not detected and corrected before delivery to the customer",

"External Failure Cost"

"is a cost that relates to all errors not detected and not corrected before delivery to the customer.",

"External failure cost"

"In PMBOK, the seller is ____ to the project team",

"External"

"causes people to do something for a reward or to avoid a penalty",

"Extrinsic Motivation"

"A type of motivation that causes people to do something for a reward or to avoid a penalty",

"Extrinsic"

"A WBS is often depicted as a task-oriented pie chart",

"FALSE"

"A simple approach to using probability/impact information is to calculate risk factors",

"FALSE"

"A stakeholder analysis should be part of the overall project plan",

"FALSE"

"A stakeholder analysis should be part of the overall project",

"FALSE"

"According to the symbolic frame, what is most important about any event in an organization is what actually happened",

"FALSE"

"Activity information is not a required input to the other time management processes",

"FALSE"

"All of the Six Sigma principles are brand new",

"FALSE"

"All of the Six Sigma principles are brand new____",

"FALSE"

"Although information technology projects have a poor track record in meeting project goals, they have a good track record in meeting budget goals",

"FALSE"

"By using the PERT weighted average for each activity duration estimate, the total project duration estimate does not account for the risk or uncertainty in the individual activity estimates",

"FALSE"

"Continuous quality improvement is not a goal of quality assurance",

"FALSE"

"Continuous quality improvement is not a goal of quality assurance____",

"FALSE"

"Control charts are one tool used in the analyze phase of the DMAIC process",

"FALSE"

"Based on the following metrics: EV=$20,000, AC=$22,000 and PV=$28,000, what is the project CV?",

"-$2,000"

"A work package has been scheduled to cost $1,000 to complete, and was to be finished today. As of today, the actual expenditure is $1,200 and approximately half of the work has been completed",

"-$700"

"If earned value (EV) = 350, actual cost (AC) = 400, planned value (PV) = 325, what is cost variance (CV)?",

"-50"

"Given the following estimates: Optimistic 3 days, Pessimistic 9 days, and most likely 6 days. What is the standard deviation for the estimates?",

"1"

"If the optimistic estimate for an activity is 12 days, and the pessimistic estimate is 18 days, what is the standard deviation of this activity?",

"1"

"If BCWP =400, ACWP = 410, and BCWS = 350, what is cost performance index?",

"1-142"

"External project stakeholders generally include the project sponsor, project team, support staff, and internal customers for the project",

"FALSE"

"If cost performance index is less than one or less than 100 percent, the project is under budget____",

"FALSE"

"If project managers have functional management commitment, they will also have adequate resources and not be distracted by events that do not affect their specific projects",

"FALSE"

"In a Pareto chart, the variables described by the histogram are ordered chronologically____",

"FALSE"

"If the optimistic estimate for an activity is 14 days, the most likely estimate is 15 days, and the pessimistic estimate is 19 days, what should the duration of this activity?",

"15.5 days"

"In ____, Henry Gantt developed the famous Gantt chart as a tool for scheduling work in factories",

"1946"

"Human resource management includesprocesses",

"4"

"How many communication channels exist in a team of 10 members?",

"45"

"How many communication channels will be required in a project in which 10 individual are participating?",

"45"

"a technique where you repeatedly ask 'Why?'5x -helps peel off layers of symptoms that can lead to root cause",

"5 Whys"

"A technique where you repeatedly ash the question 'why?'to help peel away the layers of symptoms that can lead to the root cause of a problem",

"5 whys"

"Many people cite research that says in a face-to-face interaction,percent of communication is through body language",

"58"

"Four people have ____ communications channel",

"6"

"Four people have communications channel",

"6"

"An item you need for a project has a daily lease cost of $200. To purchase the item, there is an investment cost of $6000 and a daily ccost of $100. Calculate the number of days when the lease cost would be the same as the purchase cost",

"60"

"It is good practice to focus on theof meetings",

"65"

"Individual projects always address strategic goals whereas portfolio management addresses tactical goals",

"FALSE"

"Information systems must support the firm's business goals, such as developing its own intranet site applications",

"FALSE"

"All of the following statements are true regarding the configuration control board (CCB) EXCEPT",

"A CCB is a collection of procedures that describe how to submit change requests"

"All of the following are true regarding change control system EXCEPT",

"A change request system has the authority to approve or reject requests"

"An experienced project manager has just begun working for a large information technology integrator. Her manager provides her with a draft project charter and immediately asks her to provide an analysis of the risks on the project. Which of the following would BEST help in this effort?",

"A conversation with a team member from a similar project that failed in the past"

"A work package is",

"A deliverable at the lowest level of the Work Breakdown Structure"

"A WBS",

"A deliverable-oriented grouping of the work involved in a project that defines the total scope of the project"

"A work authorization system is",

"A formal procedure for sanctioning project work"

"How is a functional organization set up?",

"A functional organization is grouped by areas of specialization, e.g. accounting, marketing, and manufacturing)"

"It is easy to create a good WBS",

"FALSE"

"It is not necessary to complete all of the activities on the network diagram in order for the project to finish",

"FALSE"

"It is uncommon for people to identify problems or opportunities without really understanding them",

"FALSE"

"A table that lists requirements. various attributes of each requirement, and the status of the requirements to ensure that all requirements are addressed",

"A requirements traceability matrix (RTM)"

"It only takes one activity to complete a milestone",

"FALSE"

"At appropriate times during your project, you issue task orders that describe what work is to be done, who is to do it, and when it is to be done. This is an example of",

"A work authorization system"

"After preparing a probability distribution of cost outcomes for a project, the estimate with a 20% probability of being exceeded is approximately one standard deviation",

"Above the mean"

"Double declining balance is a form of",

"Accelerated depreciation"

"Double declining balance is a form of:",

"Accelerated depreciation"

"In crashing a task, you would focus on",

"Accelerating performance of tasks on critical path"

"Key outcomes of the executing process group are formal acceptance of the work and creation of closing documents",

"FALSE"

"Lead times for purchases and acquisitions should not be included in a procurement management plan",

"FALSE"

"Learning curve theory does not apply to the amount of time it takes to complete some tasks",

"FALSE"

"Legitimate power involves using personal knowledge and expertise to get people to change their behavior",

"FALSE"

"Managers often cite cost issues during the end phase of a project as one of their biggest challenges and the main cause of conflict",

"FALSE"

"Managing the triple constraints primarily involves making trade-offs between resources and quality",

"FALSE"

"Many of the theories and concepts of project management are difficult to understand",

"FALSE"

"Many private companies use the term procurement instead of purchasing",

"FALSE"

"Many projects fail because of unclear requirements and expectations, so starting with a project charter makes a lot of sense.",

"FALSE"

"involves doing activities in parallel that you would normally do in sequence",

"Fast"

"A system's special characteristics that appeal to users",

"Features"

"are the system's special characteristics that appeal to users",

"Features"

"are the systems special characteristics that appeal to users",

"Features"

"In general, for which phase is risk and uncertainty minimum?",

"Final phase"

"ADM format of network diagram can support the ____ dependency type",

"Finish-to-Start"

"ADM format of network diagram",

"Finish-to-Start"

"Diagrams that trace complaints back to their root cause",

"Fishbone"

"involve a fixed total price for a well-defined product or service",

"Fixed Price or Lump Sum Contracts"

"Contract that involves a fixed total price for a well-defined product or service",

"Fixed price"

"In which of the following contract types is a price ceiling set and any additional costs above the price ceiling becomes the responsibility of the performing organization?",

"Fixed-Price-Incentive-Fee Contracts (FPIF)"

"Company A bought a well-defined project deliverable from Company B. Company A will pay a fixed total price plus a percentage premium for the schedule target achieved",

"Fixed-price-incentive-fee contracts (FPIF)"

"is the amount of time an activity can be delayed without delaying the early start date of any immediately following activities",

"Free slack"

"All of the following statements are TRUE regarding modeling and simulation EXCEPT",

"From schedule risk analysis, a simulation can use the ADM schedule as its model"

"During the Plan Risk Management process, your team has come up with 434 risks and 16 major causes of those risks. The project is the last of a series of projects that the team has worked on together. The sponsor is very supportive, and a lot of time was invested in making sure the project work was complete and signed off by all key stakeholders.",

"Accept the risk"

"All of the following are outputs of quality planning EXCEPT?",

"Acceptance decisions"

"All of the following statements about acceptance sampling are true except",

"Acceptance sampling plans are never effective at rejecting nonconforming units as 100 percent inspection, even when the inspection process is very tedious"

"determine(s) if the products or services produced as part of the project will be accepted or rejected.",

"Acceptance"

"In the arrow diagramming method, which of the following requires an expenditure of the resources?",

"Accounting support costs"

"According to Herzberg, which of the following is a motivational factor?",

"Achievement"

"getting the needed personnel assigned to and working on the project",

"Acquiring the Project Team"

"Activity resource requirements and resource breakdown structure are outputs from what Project Time Management process?",

"Activity Resource Estimating"

"All of the following statements are true regarding the Activity Sequencing / Activity Duration Estimation process EXCEPT",

"Activity duration estimates should specify a single, specific duration, and NOT a range of durations"

"During the planning phase of your project, your project team members have discovered another way to complete a portion of the project scope. This method is safer for the project team, but may cost more for the customer. This is an example of ____",

"Alternative identification"

"Fast tracking involves",

"An increase in project risk"

"A set of manual files made available to all team members is called",

"An information retrieval system"

"A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called ____",

"Arbitration"

"A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called",

"Arbitration"

"A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called:",

"Arbitration"

"An October 2005 Information Technology Association of America (ITAA)sponsored report stated that total savings from offshore resources during the 2005-2010 period are estimated to grow from $8.7 billion to ____.",

"B $20.4 billion"

"An October 2005 Information Technology Association of America (ITAA)sponsored report stated that spending for global sources of computer software and services is expected to grow at a compound annual rate of about ____ percent",

"B 20"

"A(n) ____ is a document used to solicit proposals from prospective suppliers.",

"B RFP"

"KLCI Research Groups 2001 survey revealed that ____ percent identified anticipating and avoiding problems as the primary benefit of risk management",

"B80"

"As project manager, which of the following activities most deserves your immediate attention?",

"BCWP = $3,000 and ACWP = $2,400"

"In order to let the project sponsor know the percentage of cost variance of your project, you calculate",

"BCWP/ACWP"

"All of the following are FALSE regarding bar charts EXCEPT",

"Bar charts are generally better at illustrating the resource trade-offs compared with network diagrams"

"Cost estimating includes all of the following except",

"Baselining"

"At 40% through your project you have a BCWS of $68,000 and a BCWP of $62,000. Your project is",

"Behind schedule"

"In which of the following organizations the project manager role is likely to be part-time?",

"Both A and B"

"How is quality control performed?",

"By monitoring specific project results in compliance with relevant quality standards and determining corrective actions as needed"

"Communication between the project manager and the project team members should take place",

"By written and oral communication"

"KLCI Research Groups 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk",

"C 97"

"From the suppliers perspective, there is the least risk with a(n) ____ contract",

"C CPPC"

"An activity that consumes no time or resources and shows only that a dependency exists between two activities is called",

"C.A dummy activity"

"An activity that consumes no time or resources and shows only that a dependency exists between two activities is called:",

"C.A dummy activity"

"In crashing the schedule, you would focus on",

"C.Accelerating the performance of tasks on the critical path"

"A(n) ____ is a formal group of people responsible for approving or rejecting changes to a project",

"CCB"

"An ad hoc group that discusses variances to the baselines, a documented process to manage variances, and procedures to update documents are all part of",

"Change control system"

"By which means is a contractor able to control costs overruns due to changing requirements?",

"Change control"

"All of the following statements are true regarding the cost control process EXCEPT",

"Changes are accurately reflected in the project scope"

"In which process group do we transfer resources to other systems?",

"Closing"

"involves defining and documenting the features and functions of the products produced during the project as well as the processes used for creating them",

"Collecting Requirements"

"Based on the chart, while completing the project, a team member tells you that the team forgot something during planning. Activity F needs the results of activity E before it can begin. Taking this new dependency into account, what would be the effect on the project?",

"Communication would be more complex"

"Activity cost estimates and its supporting details are output of which process?",

"Cost estimating"

"is a planning process falling under the Project Integration Management knowledge area",

"Develop project management plan"

"building individual and group skills to enhance the project performance",

"Developing the Project Team"

"A(n) ____ is a histogram that can help you identify and prioritize problem areas",

"Pareto chart - Pareto diagram"

"help(s) you identify the vital few contributors that account for most quality problems in a system.",

"Pareto charts"

"All of the following are outputs from performance reporting EXCEPT",

"Trend analysis"

"All of the following are outputs from performance reporting EXCEPT:",

"Trend analysis"

"Indicators or symptoms of actual risk events",

"Triggers"

"indications for actual risk events",

"Triggers"

"Forming, Storming, Norming, Performing, Adjourning",

"Tuckman Model of Team Development"

"Employees in a balanced matrix often report to ____",

"Two or more managers"

"All of the following may hinder a person's ability to transmit/receive a message except",

"Unfamiliarity with topic"

"a test of each individual component (often a program) to ensure that it is as defect-free as possible",

"Unit Test"

"Contracts that require the buyer to pay the seller a predetermined amount per unit of service",

"Unit price"

"Management reserves are used to handle which type of risk?",

"Unknown unknowns"

"independent test performed by end users prior to accepting the delivered system",

"User Acceptance Testing"

"is an independent test performed by end users prior to accepting the delivered system",

"User acceptance"

"Analogous estimating",

"Uses top-down estimating techniques"

"Detailed descriptions of work packages are commonly contained in _",

"WBS dictionaries"

"Detailed descriptions of work packages are commonly contained in ____",

"WBS dictionaries"

"After discovering WBS items and structure using thetechnique, you could then translate the information into chart or tabular form.",

"mind mapping"

"Company procedures require the creation of a lessons learned document.",

"Historical records for future projects"

"Company procedures require the creation of a lessons learned document.Which of the following is the BEST use of lessons learned?",

"Historical records for future projects"

"Duration estimates indicate",

"How many work periods an activity is expected to last"

"A scope management plan describes ____",

"How the project scope will be managed and how scope changes will be integrated into the project"

"Human resource adininistration is the primary responsibility of the____",

"Human Resources Department"

"A work breakdown structure numbering system allows the project staff to:",

"Identify the level at which individual elements are found"

"Develop project chapter",

"Initiating"

"Develop the project charter",

"Initiating"

"All of the following are tools and techniques of the Performance Reporting process except which one?",

"Performance measurements"

"Earned value analysis is an example of",

"Performance reporting"

"As the Project Cost Engineer on a high rise development you are preparing your budget. You have developed a template, based on similar projects that can be used for buildings with 3-25 stories. It breaks out cost per square foot for plumbing, wiring, HVAC, dry wall, floors etc. This type of cost estimating is called",

"Parametric modeling"

"An analysis that involves identifying the vital few contributors that account for the most quality problems in a system",

"Pare to"

"histogram that helps identify and prioritize problem areas",

"Pareto Chart"

"Help you identify and prioritize problem areas",

"Pareto Charts"

"During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation. Which part of the quality management process is the project manager involved in?",

"Perform Quality Control"

"Earned value measurement is an example of",

"Performance reporting"

"Joint Application Design",

"Using highly organized and intensive workshops to bring together project stakeholder to jointly define and design information systems"

"If a project manager wants to report on the actual project results vs. planned results, she should use a:",

"Variance report"

"Customer formally accepts the deliverables of each project phase. This process is known as ____",

"Verify Scope"

"Inspection is a tool and technique for which of the following processes?",

"Verify Scope"

"involves formalizing acceptance of the project deliverables and during this phase the key project stakeholders, such as the customer and sponsor for the project, inspect and then formally accept the deliverables during this process",

"Verifying scope"

"During your project meeting, a problem was discussed, and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received an email from one of the meeting participants saying they've changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is a result of which of the following conflict resolution techniques?",

"Smoothing"

"Knowledge of best practices in a particular area is most likely to give rise to which of the following dependencies",

"Soft Logic"

"anything that must be changed before delivery of the program",

"Software Defect"

"focuses on defining user requirements and planning software projects",

"Software Quality Function Deployment Model"

"describes when and how people will be added to and taken off the project team",

"Staffing Management Plan"

"Staffing management plan"

"It is helpful to analyze the total dollar value as well as the percentage of the total amount for each major ____ category",

"WBS - work breakdown structure - work breakdown structure (WBS)"

"It is helpful to analyze the total dollar value as well as the percentage of the total amount for each major ____ category____",

"WBS - work breakdown structure - work breakdown structure (WBS)"

"cost performance index (CPI) of a project is 0.6 and the schedule performance index (SPI) is 0.71. The project has 625 work packages and is being completed over a four-year period. The team members are veryinexperienced, and the project received little support for proper planning. Which of the following is the BEST thing to do?",

"Update risk identification and analysis"

"is a process for identifying and modeling business events, who initiated them, and how the system should respond to them",

"Use case modeling"

"involves formalizing acceptance of the project deliverables",

"Verifying scope"

"Life-cycle costs are the total costs:",

"To the organization for the ownership and acquisition of the project over its full life."

"Configuration Management, Performance Measurement and Project Management Information Systems are all",

"Tools and techniques used in overall change control"

"A(n) ____ Gantt chart compares planned and actual project schedule information",

"Tracking"

"Integrity in the project management field is accomplished through all of the following except",

"Training to learn how to manage relationships with others from different cultures"

"Hygiene factor",

"Training"

"During project lose out, the final task is ____",

"Transfer the deliverables to the client"

"An activity that consumes no time or resource and shows only that a dependency exists between two activities is called",

"A dummy activity"

"Balanced Scorecard",

"A methodology that converts a value of organization drivers to a series of de?ned"

"Management reserves",

"A mount of money included in a cost estimate to mitigate cost risk by allowing for future situations that are diffcult to predict"

"A WBS provides a framework from which all of the following can be done except",

"A network diagram, illustrating task dependencies, can be constructed"

"A Work Breakdown Structure provides a framework from which all of the following can be done except",

"A network diagram, illustrating task dependencies, can be constructed"

"For many projects, properly ____ some information technology functions can be a great investment.",

"A outsourcing"

"During the planning phase of your current project, you prepare a detailed financial plan. For this process, you are using",

"A skill that is common to general management and project management"

"A unilateral contract under which the seller is paid a preset amount per unit of service is called ____",

"A unit price contract"

"A unilateral contract under which the seller is paid a preset amount per unit of service is called",

"A unit price contract"

"A unilateral contract under which the seller is paid a preset amount per unit of service is called:",

"A unit price contract"

"is best known for developing a hierarchy of needs.",

"Abraham Maslow"

"In crashing a schedule, you would focus on",

"Accelerating the performance of tasks on the critical path"

"Accept the risk"

"Decisions that determine if the products or services produced as part of the project will be accepted or rejected",

"Acceptance decisions"

"involves getting the needed personnel assigned to and working on the project",

"Acquiring the project team"

"An activity-on-node (AON) network diagram shows the following activities on two critical paths; Start, D, E, J, L, End and Start, D, E, G, I, L, End. Each activity is at least three days in duration, except for activity L, which is one day in duration. If you are directed to reduce the project by one day, which activities are MOST likely to change?",

"Activity D or activity E"

"A tabulation of activities to be included on a project schedule",

"Activity List"

"An element of work normally found on the WBS that has an expected duration, a cost, and resource requirements",

"Activity"

"Earned value is all of the following except:",

"Actual cost of work performed"

"It is the middle of the project when the project manager is informed by her scheduler that the project control limits are secure. That same morning she receives a note from a team member about a problem he is having. The note says, This activity is driving me crazy and the manager of the accounting department won't help me until the activity's float is in jeopardy. In addition, the project manager has e-mails from a minor stakeholder and 14 e-mails from team members",

"Add the implemented corrective action to the historical records, discuss the value of documentation at the next team meeting, and smooth the team member with the accounting department problem"

"All of the following MUST be present to have a contract EXCEPT",

"Address of the seller"

"All of the following MUST be present to have a contract EXCEPT:",

"Address of the seller"

"Contingency planning is a means to ____ risks to the project through a formal process and provides the resources to meet the risk events",

"Address"

"Make payment to seller is done in ____",

"Administer Procurements"

"Formal acceptance by the client or sponsor of the project should be prepared and distributed during which process?",

"Administrative Closeout"

"Formal acceptance by the client or sponsor of the project should be prepared and distributed during which of the following process?",

"Administrative Closure"

"All of the following are inputs to the Close Project process EXCEPT",

"Administrative closure procedure"

"According to McClelland's acquired needs theory, people who desire harmonious relation with other people and need to feel accepted have a high ____ need",

"Affiliation"

"According to McClelland's acquired needs theory, people who desire harmonious relation with other people and need to feel accepted have a high____ need",

"Affiliation"

"According to McClelland's acquired needs theory, people who desire harmonious relation with other people and need to feel accepted have a high____ need.",

"Affiliation"

"Agree to analogous estimating, as it is a form of expert judgment"

"According to James P. Lewis, which of the following is not provided by the framework of a Work Breakdown structure? A network diagram, illustrating task dependencies, can be constructed",

"All cost and resource allocations can be totaled to develop the overall project budget"

"CIP is ____",

"All of the above"

"Contract close out contains",

"All of the above"

"Continually measuring and monitoring the actual cost versus the budget is done to ____",

"All of the other alternatives apply"

"Cost management includes processes that are required to maintain financial control of projects.These processes may include",

"All of the other alternatives apply"

"For communication to occur, there must be",

"All of the other alternatives apply"

"Formal written communication is mandated for which of the following?",

"All of the other alternatives apply"

"Formal written correspondence is mandated in which of the following situations",

"Client requests additional work not covered under contract"

"Complete final contract performance reporting and verify product is done in ____",

"Close Procurements"

"Final product transition is an output of which process?",

"Close Project or Phase"

"Lack of consultation with key stakeholders can cause risk of",

"Communication"

"Human Resource Management is tightly linked to which other knowledge area?",

"Communications Management"

"Expert judgment is a tool/ technique in all of the following EXCEPT",

"Communications planning"

"All of the following are true regarding Communications Planning except for which one?",

"Communications requirements analysis, communications technology, and PMIS are tools and techniques of this process"

"Bar charts are most appropriate for",

"Comparing actual to planned performance to each activity"

"At what point in the project would stakeholders have the most ability to influence the final outputs of the project product?",

"Concept"

"At what stage in the project life cycle would costs be the lowest?",

"Concept"

"Is a phase of the traditional project life cycle",

"Concept"

"A summary WBS is usually developed in the",

"Conceptual phase"

"Bidder conferences are part of",

"Conduct Procurements"

"Bidder conferences are part of:",

"Conduct Procurements"

"During what part of the procurement process does procurement negotiation occur?",

"Conduct Procurements"

"During what part of the procurement process does contract negotiation occur?",

"Conduct procurements"

"involves identifying the specific activities that the project team members and stakeholders must perform to produce the project deliverables",

"Defining activities"

"involves identifying the specific activities that the project team members and stakeholders must perform to produce the project deliverables.",

"Defining activities"

"Approved corrective action is an input to:",

"Direct and Manage Project Execution"

"is getting the right information to the right people at the right time and in a useful",

"Distribute information"

"involves making needed information available to project stakeholders in a timely manner",

"Distributing information"

"A staffing management plan includes all of the following except",

"Documentation on who has the authority to make decisions"

"As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following?",

"Documenting and meeting the requirements"

"As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is",

"Documenting and meeting the requirements"

"is best known for developing Theory X and Theory Y",

"Douglas McGregor"

"According to the PMI which of the following is considered as a special case of contract closure?",

"Early termination of contract"

"Conflict should be best addressed in which manner?",

"Early, in private, using a direct, collaborative approach"

"Estimate of the value of the physical work actually completed",

"Earned value (EV)"

"is a project performance measurement technique that integrates scope, time, and cost data",

"Earned value management"

"An estimate of the value of the physical work actually completed",

"Earned value"

"Effective project integration usually requires an emphasis on",

"Effective communications at key interface points"

"A significant difference between independent estimates and proposed pricing could mean that ____",

"Either B or C"

"listen with the intent to understand",

"Empathetic listeners"

"Good project managers are ____ listeners, meaning they listen with the intent to understand",

"Empathic"

"Activity Resource Requirements is an input to ____",

"Estimate Activity Durations"

"Forcing as a means to manage conflict ____",

"Exerts one's view at the potential expense of another party"

"Forcing, as a means to manage conflict",

"Exerts one's view at the potential expense of another party"

"Forcing, as a means to manage conflict:",

"Exerts one's view at the potential expense of another party"

"History has shown that project managers can be trained in a combination of ways. Which method is usually preferred by most companies?",

"Experiential learning, on-the-job"

"Dependencies that involve relationships between project and non-project activities",

"External"

"Control charts are one tool used in the analyze phase of the DMAIC process____",

"FALSE"

"Databases are a common tool for cost estimating, cost budgeting, and cost control",

"FALSE"

"Databases are a common tool for cost estimating, cost budgeting, and cost control____",

"FALSE"

"DeMarco and Lister found direct correlations between productivity and programming language, years of experience, and salary",

"FALSE"

"DeMarco and Lister found direct correlations between productivity and programming language, years of experience, and salary____",

"FALSE"

"Deliverables are only product-related, such as a piece of hardware or software",

"FALSE"

"Design of experiments cannot be applied to project management issues such as cost and schedule trade-offs",

"FALSE"

"Design of experiments cannot be applied to project management issues such as cost and schedule trade-offs____",

"FALSE"

"Every item on the WBS needs to be on the network diagram",

"FALSE"

"Few business and information technology students understand the concepts of systems and performing a systems analysis",

"FALSE"

"Few organizations develop their own risk questionnaires",

"FALSE"

"Few organizations use some form of outsourcing to meet their information technology needs",

"FALSE"

"Hiring managers say interpersonal skills are the least important soft skill for information technology workers.F",

"FALSE"

"If cost variance is a positive number, it means that performing the work cost more than planned",

"FALSE"

"If cost variance is a positive number, it means that performing the work cost more than planned____",

"FALSE"

"If the cost performance index is less than one or less than 100 percent, the project is under budget",

"FALSE"

"In TQC, product quality is less important than production rates, and workers are not allowed to stop production whenever a quality problem occurs",

"FALSE"

"In TQC, product quality is less important than production rates, and workers are not allowed to stop production whenever a quality problem occurs____",

"FALSE"

"In the long-term view, it is better to have a huge success on an unimportant project than to have a moderate success on an important project",

"FALSE"

"Information systems must support the firms business goals, such as developing its own intranet site applications",

"FALSE"

"Integration testing replaces the other forms of testing with a single comprehensive test",

"FALSE"

"Integration testing replaces the other forms of testing with a single comprehensive test____",

"FALSE"

"It is always less effective to hire skilled consultants to perform specific tasks for a short period of time than to hire or keep employees on staff full time",

"FALSE"

"It is common to find someone with a natural ability for both communication and technical skills",

"FALSE"

"It is good practice to lay the groundwork for a project after it officially starts",

"FALSE"

"It is important to use appropriate words in a contract SOW such as may instead of must",

"FALSE"

"It is mandatory for project managers working on large information technology projects to be experts in the field of information technology",

"FALSE"

"developed for risks that have a high impact on meeting project objectives, and are put into effect if attempts to reduce the risk are not effective",

"Fallback Plans"

"During project planning in a matrix organization, the project manager determines that additional human resources are needed. From whom would he request these resources?",

"Functional manager"

"In which organization are the project manager's independence and authority weakest?",

"Functional organization"

"In which type of organizational structure are staff members grouped by specialty?",

"Functional"

"All of the following are parts of the teams stakeholder management effort EXCEPT?",

"Giving stakeholders extras"

"A summary activity describes a group of related schedule activities aggregated at some summary level, and displayed/ reported as a single activity at the summary level. What is another term for a summary activity?",

"Hammock activity"

"All of the following are correct statements about a project manager EXCEPT",

"He or she is assigned after the project charter is created"

"Cause-and-effect diagrams",

"Help you?nd the root cause of a problem"

"During project integration activities, a project sponsor's role can best be described as doing which one of the following?",

"Helping the project manager and stakeholders to resolve any issues"

"found that people were motivated to work mostly by feelings of personal achievement and recognition",

"Herzberg"

"If you are project manager for a Project and will need as many inputs to the initiation phase as possible. Of the following, which is the best source of information for your project?",

"Historical information"

"Human resource administration is the primary responsibility of the",

"Human Resources Department"

"A work breakdown structure numbering system allows the project staff to",

"Identify the level at which individual elements are found"

"Assuming that the ends of a range of estimates are +/- 3 sigma from the mean, which of the following range estimates involves the LEAST risk?",

"Optimistic = 26 days, most likely = 30 days, pessimistic = 33 days"

"As the project manager, you chair a weekly exchange of information meeting among team leaders. This is an example of communication that is",

"Oral, internal, and informal"

"Historical records from previous project are generally used for all of the following EXCEPT",

"Life cycle costing"

"helps you develop an accurate projection of a project's financial costs and benefits",

"Life cycle costing"

"general management technique used to determine whether an organization should make or perform a particular product or service inside the organization or buy from someone else",

"Make-or-buy Analysis"

"creating, distributing, storing, retrieving, and disposing of project communications based on communications management plan",

"Managing Communication"

"Control Costs is concerned with",

"Managing changes when they occur"

"frameworks for helping organizations improve their processes and systems",

"Maturity Models"

"capital cost of equipment used to perform prevention and appraisal activities",

"Measurement and Test Equipment Costs"

"A significant event that normally has no duration on a project; serves as a marker to help in identifying necessary activities, setting schedule goals, and monitoring progress",

"Milestone"

"Black diamonds",

"Milestones"

"Gantt chart in Microsoft Project: Black diamonds",

"Milestones"

"Control Schedule, Report Performance, and Administer procurement are parts of which process group?",

"Monitoring and controlling"

"If two events cannot both occur in a single trial, they are",

"Mutually exclusive"

"As part of the records management system, you are trying to make sure thatall records from the procurement are documented and indexed. Which of the following do you NOT have to worry about?",

"Negotiation process"

"Calculate the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time",

"Net Present Value analysis"

"Fragment network area term used in reference with which of the following?",

"Network templates"

"According to PMI, application areas are categories of projects that have common elements in the majority of project, but are NOT necessarily required or applicable to all projects. Application areas are NOT usually defined in terms of",

"None of the choices are correct"

"All of the following statements regarding quality metrics are true EXCEPT",

"None of the choices are correct"

"All of the statements regarding Planning Packages are true EXPECT",

"None of the choices are correct"

"An input required to develop a preliminary project scope statement is",

"Organizational Process Assets"

"is a set of shared assumptions, values, and behaviors that characterize the functioning of an organization",

"Organizational culture"

"Communication planning is most tightly linked with what process",

"Organizational planning"

"include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information",

"Organizational process assets"

"final product, service, or result transition, organizational process assets updates",

"Output of project integration closing"

"approved change requests, change log, project management plan updates, project documents updates",

"Output of project integration monitoring and controlling"

"Correspondence, contract changes, and payment requests are ____ of contract administration",

"Outputs"

"Generally, when is the BEST time to create a procurement management plan?",

"Preceding the Conduct Procurement process"

"All of the following are outputs of the scope definition process EXCEPT",

"Preliminary project scope statement"

"All of the following are outputs of the scope definition process EXCEPT:",

"Preliminary project scope statement"

"Control Costs includes all of the following EXCEPT",

"Preparing cost estimates"

"Cost of planning and executing a project so it is error-free or within an acceptable error range",

"Prevention cost"

"adjustments made to correct or prevent further quality problems based on quality control measurements",

"Process Adjustments"

"Adjustments made to correct or prevent further quality probelms based on quality control measures",

"Process adjustment"

"correct(s) or prevent(s) further quality problems based on quality control measurements",

"Process adjustments"

"Company A is launching a new communications satellite system. Resource B was assigned combined projects of design, construction, integration, and launch of the satellite",

"Program manager"

"According to the PMI, which of the following best describes the differences between programs and projects?",

"Programs are group of project managed together managed together"

"describe what the project team has accomplished during a certain period of time",

"Progress Reports"

"Bar charts generally illustrate",

"Progress of status"

"describe what the project team has accomplished during a certain period",

"Progress reports"

"Dennis works for an international manufacturer for consumer electronics. He has been recently assigned to supervise and manage the manufacturing of a new model of flat-screen televisions. His supervisor congratulates Dennis on his expanded responsibilities. He informs Dennis that his new assignment will have the 1000 units of the new flat screen manufactured by September. Before Dennis begins manufacturing these new units he needs to determine the characteristics of his new product line, such as screen size, color, resolution e.t.c. which of the following tasks must Dennis perform prior to manufacturing the product?",

"Progressive elaborations"

"Estimating costs, Determining the budget, & Controlling",

"Project Cost Management Processes"

"Determine budget",

"Project Cost Management"

"Developing the human resource plan, Acquiring the project team, Developing the project team, & Managing the project team",

"Project Human Resource Management Processes"

"Manage Project Team belongs to which knowledge area?",

"Project Human Resource Management"

"includes the processes required to make the most effective use of the people involved with the project",

"Project Human Resource Management"

"Closing",

"Project Integration Management and Project Procurement Management"

"Develop project management plan",

"Project Integration Management"

"Direct and manage project execution",

"Project Integration Management"

"Initiating",

"Project Integration Management, Project Communication Management"

"Executing",

"Project Integration Management, Project Quality Management, Project Human Resource"

"Develop project charter",

"Project Intergration Management"

"Function of the ____ is to make sure that changes to anything in the project are recorded and agreed to by the stakeholders",

"Project Manager"

"In the ____ stage of selecting information technology projects, organizations define project scope, benefits, and constraints",

"Project Planning"

"In thestage of selecting information technology projects, organizations define project scope, benefits, and constraints",

"Project Planning"

"All of the following knowledge area process do NOT have processes in the Executing process group EXCEPT",

"Project Procurement Management"

"acquiring goods and services for a project from outside the performing organization",

"Project Procurement Management"

"ensuring that project will satisfy the needs for which it was undertaken",

"Project Quality MGMT"

"ensures that the project will satisfy the needs for which it was undertaken",

"Project Quality Management"

"Collecting Requirements, Defining Scope, Creating the WBS, Verifying scope, & Controlling scope",

"Project Scope Management Processes"

"Collect requirements",

"Project Scope Management"

"Create Work Breakdown Structure",

"Project Scope Management"

"includes the processes involved in defining and controlling what work is or is not included in a project",

"Project Scope Management"

"Define Activities is typically performed by which of the following",

"Project Team Members responsible for the work package"

"According to the PMI, which of the following are NOT true with regards to programs and projects?",

"Projects consists of one or more related programs"

"Contingency ____ or allowances are provisions held by the project sponsor or organization to reduce the risk of cost or schedule overruns to an acceptable level",

"Reserves"

"Dollars included in a cost estimate to mitigate cost risk by allowing for future situations that are difficult to predict",

"Reserves"

"In the ____ stage of selecting information technology projects, organizations select information technology projects",

"Resource Allocation"

"In thestage of selecting information technology projects, organizations select information technology projects",

"Resource Allocation"

"Inputs to Staff Acquisition include all of the following except",

"Resource Histogram"

"Manage project team",

"Resource calendar"

"is a technique for resolving resource conflicts by delaying tasks",

"Resource leveling"

"Help project manager develop a general understanding of the demands a project will make",

"Resource loading"

"Help project manager develop a general understanding of the demands a project will make...",

"Resource loading"

"Determining what resources and quantities will be used for the project is part of",

"Resource planning"

"introduced by Ouchi and is an approach to motivating workers emphasizing trust, quality, collective decision making, and cultural values",

"Theory Z"

"Costs that arise when a defect is discovered after the customer receives the service or product",

"external failure costs"

"feeding buffers"

"A(n) ____ focuses on long-term goals and big-picture objectives, while inspiring people to reach those goals",

"leader"

"A(n)focuses on long-term goals and big-picture objectives, while inspiring people to reach those goals",

"leader"

"It takes ____ to help improve communication",

"leadership"

"It takes ____ to help improve",

"leadership"

"It takesto help improve",

"leadership"

"Many organizations assert that using project management provides advantages, such as",

"lower costs"

"In early phases of a traditional project life cycle, resource needs are usually ____ and the level of uncertainty is ____",

"lowest, highest"

"Juran's final step to quality improvement is ____",

"maintain momentum by making annual improvement part of the regular systems and processes of the company"

"A(n)often deals with the day-to-day details of meeting specific goal",

"manager"

"In a ____, personnel often report to both a functional manager and one or more project managers",

"matrix organizational structure"

"In a, personnel often report to both a functional manager and one or more project managers",

"matrix organizational structure"

"An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram",

"measure"

"According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the most appropriate method for giving complex instructions",

"meeting"

"According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is 'excellent' for encouraging creative thinking",

"meeting"

"A(n) ____ describes how things should be done",

"methodology"

"In a network diagram, a(n) ____ is simply the starting and ending point of an activity",

"node"

"Involves identifying the vital few contributors that account for the most quality problems in a system",

"pareto analysis"

"At the bottom of Maslow's structure are ____ needs",

"physiological"

"In a(n) ____ relationship, the "from" activity must start before the "to" activity can be finished",

"start-to-finish"

"In a(n) ____ relationship, the from activity must start before the to activity can be finished",

"start-to-finish"

"In a ____ relationship, the "from" activity cannot start until the "to" activity is started",

"start-to-start"

"A(n) ____ is a document that describes the products or services to be created by the project team",

"statement of work"

"A(n)is a document that describes the products or services to be created by the project team",

"statement of work"

"A____ report describes where the project stands at a specific point time",

"status"

"A____ report describes where the project stands at a specific point time.",

"status"

"An important technique for performance reporting is the ____ review meeting",

"status"

"In the Tuckman model,occurs as team members have different opinions as to how the team should operate",

"storming"

"Many people are familiar with SWOT analysisanalyzing Strengths, Weaknesses, Opportunities, and Threatswhich is used to aid in ____",

"strategic planning"

"Many people are familiar with SWOT analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—which is used to aid in",

"strategic planning"

"In a ____ matrix organization structure, the project manager controls the project budget and has a moderate to high authority",

"strong"

"In amatrix organizational structure, the project manager controls the project budget and has moderate to high authority.",

"strong"

"At the planning stage of the project, the project manager defined that cost and quality goals are the most important, but the project met quality goals and made customer happy when it has completed. This project is ____",

"success"

"Many project management software programs come with ____ or sample files",

"templates -----------------Chapter 7: Project Cost Management"

"Many people use ____ to have a standard format for preparing various project management documents.",

"templates"

"A(n) ____ is a contract clause that allows the buyer or supplier to end the contract",

"termination clause"

"Cost plus fixed fee(CPFF)",

"the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs"

"Cost plus incentive fee(CPIF)",

"the buyer pays the supplier for allowable performance costs plus a predetermined fee and an incentive bonus"

"In the mathematical formula for determining the NPV, the variable n is ____",

"the last year of the cash flow"

"During the Cold War years of the 1950s and 60s, continued to be key in refining several project",

"the military"

"Management by objectives works only if",

"the project includes the objectives in the project charter"

"Management by objectives works only if:",

"the project includes the objectives in the project charter"

"In an interview with the two chief information officers (CIOs), both men agreed that the most important project management skills seem to depend on ____",

"the uniqueness of the project and the people involved"

"is a monitoring and controlling",

"Integrated change"

"Business case document",

"Pre-initiating"

"AON refers to ____",

"Precedence Diagramming Method [PDM"

"Another name for a phase exit is a ____ point.",

"kill"

"Given the following values, what is the calculated expected activity cost (CE) when using PERT?",

"$10,000"

"If a project has a 60 percent chance of a $100,000 profit and a 40 percent chance of a $100,000 loss, the expected monetary value for the project is:",

"$20,000 profit"

"An October 2005 Information Technology Association of America (ITAA)-sponsored report stated that total savings from offshore resources during the 2005-2010 period are estimated to grow from $8.7 billion to ____",

"$20.4 billion"

"If BCWP= 450: ACWP= 410, and BCWS= 325, what is the schedule variance and the schedule performance index?",

"+75:1.38"

"AC = 50000",

"-10000 -5000"

"AC = 50000, PV = 45000, EV = 40000, CV =?, SV =?",

"-10000/-5000"

"If a company loses $5 for every $100 in revenue for a certain product, what is the profit margin for that product?",

"-5 percent"

"How many communication channels will be required in a project in which 5 individual are participating?",

"10"

"In a weighted scoring model, the sum of all of the criterias weights must totalpercent.",

"100"

"A work package, scheduled for one year from today, will cost $114,000 at that time. It can be done now at a reduced cost. Using a 12% discount rate, the maximum cost you should authorize for doing the work now is",

"100320"

"In the three-point estimating technique, if the most likely estimate for an activity to complete is 100 days, the optimistic estimate is 60 days, and the pessimistic estimate is 200 days, what is the expected duration in which the activity will be completed?",

"110 days"

"A(n) ____ is a document used to solicit quotes or bids from prospective suppliers.",

"A RFQ"

"If the optimistic time estimate for an activity is 8 days, most likely time is 10 days, and pessimistic time is 24 days. What is PERT (Program Evaluation and Review Technique) weighted average of this activity?",

"12"

"If the optimistic time estimate for an activity is 8 days, most likely time is 10 days, and pessimistic time is 24 days. What is PERT",

"12"

"In preparing for a team meeting you want to let the team know how they are doing on the project schedule over all. You calculate the task achievements as follows: planning has a BCWS of $20,000 and a BCWP of $25,000, testing has a BCWS of $17,000 and BCWP of $15,000, and design has a BCWS of $34,000 and a BCWP of $42,000. As a whole your project is",

"15% ahead of schedule"

"If you add three more people to a project team of five, how many more communications channels will you add?",

"18"

"Abraham Maslow, a highly respected psychologist, rejected the dehumanizing negativism of psychology in the",

"1950"

"By the ____, the U.S. military and its civilian suppliers developed software to assist in managing large projects",

"1970s"

"By the ____, the US military and its civilian suppliers developed software to assist in managing large projects",

"1970s"

"By the, the U.S. military and its civilian suppliers developed software to assist in managing large projects",

"1970s"

"Assume you have a project with major categories called planning, analysis, design, and testing. What level of the WBS would these items fall under?",

"2"

"In the WBS, the main groupings for the work are listed in Level",

"2"

"If a project has an 80% chance of activity will take 2 weeks or less. what is the probability of the event?",

"20%"

"Draw the precedence diagram for the dependencies and activity times below to answer the question. Use AON or another technique to derive the answer using F-S relationships",

"25"

"If estimates for total discounted benefits for a project are $130,000 and total discounted costs are $100,000, what is the estimated return on investment (ROI)?",

"30 percent"

"An item you need for a project has a daily lease cost of $200",

"40"

"An item you need for a project has a daily lease cost of $200. To purchase the item, there is an investment cost of $6000 and a daily cost of $50. Calculate the number of days when the lease cost would be the same as the purchase cost",

"40"

"How many process groups are there according to the PMBOK Guide?",

"5"

"If earned value (EV) = 450, actual cost (AC) = 400, planned value (PV)=425, what is cost variance (CV)?",

"50"

"If a project has an 80% chance of having the scope defined by a certain date and a 70% chance of obtaining approval for the scope by a certain date, what is the probability of both events occurring?",

"56%"

"If estimates for total discounted benefits for a project are $320,000 and total discounted costs are $200,000, what is the estimated return on investment (ROI)?",

"60 percent"

"60"

"An item you need for a project has a daily lease cost of $200. To purchase the item, there is an investment cost of $6000 and a daily cost of $100. Calculate the number of days when the lease cost would be the same as the purchase cost",

"60"

"How much time does a typical project manager spend communicating both formally and informally?",

"75-90%"

"How much time does the typical project manager spend communicating both formally and informally?",

"75-90%"

"KLCI Research Group's 2001 survey revealed that ____ percent identified anticipating and avoiding problems as the primary benefit of risk management",

"80"

"How many knowledge areas are there according to PMBOK Guide?",

"9"

"According to the Standish Group study describing what factors contribute most to the success of information technology projects, ____ percent of successful projects are led by experienced project managers",

"97"

"According to the Standish Group study describing what factors contribute most to the success of information technology projects,percent of successful projects are led by experienced project managers.",

"97"

"KLCI Research Group's 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk",

"97"

"In any normal distribution,percent of the population is within three standard deviations of the mean.",

"99.7"

"According a PERT weighted average computation, what is the probability of completing the project within plus-or-minus 3 standard deviations of the mean?",

"99.74%"

"Lighter horizontal bars",

": Durations of tasks"

"KLCI Research Groups 2001 survey revealed that ____ percent of the organizations surveyed had a Project Management Office",

"A 64"

"In a matrix organizational form, which factor(s) make it difficult for a project manager to provide a valid input into the employee's performance review?",

"All of the other alternatives apply"

"Lessons learned are most often based upon project historical records. Lessons learned can be used to",

"All of the other alternatives apply"

"Cost Budgeting is defined as",

"Allocating the cost estimates to the individual work items"

"Manual filing systems, electronic text databases, and project management software that allow team members to share information about the project are examples of",

"An information retrieval system"

"Another term for top down estimating is",

"Analogous estimating"

"At the beginning of a project you are asked for an order of magnitude budget. What type of budget estimate are you likely to use?",

"Analogous"

"Creating a WBS by using a similar project's WBS as a starting point",

"Analogy Approach"

"During project executing, a team member identifies a risk that is not in the risk register. What should you do?",

"Analyze the risk"

"A scope change is",

"Any change to the agreed upon project scope as defined by the approved WBS"

"cost of evaluating processes and their outputs to ensure quality",

"Appraisal Cost"

"cost of evaluating processes or their outputs to ensure that a project is error-free or within an acceptable error range",

"Appraisal Cost"

"is cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range",

"Appraisal cost"

"is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.",

"Appraisal cost"

"In many organizations, project managers also support an emerging business strategy of project portfolio management. Portfolio management addresses question like ____",

"Are we working on the right projects?"

"In many organizations, project managers also support an emerging business strategy of project portfolio management. Portfolio management addresses question like____",

"Are we working on the right projects?"

"In many organizations, project managers also support an emerging business strategy of project portfolio management. Portfolio management addresses question like____.",

"Are we working on the right projects?"

"A team member is not performing well on the project because she is inexperienced in system development work. There is no one else available who is better qualified to do the work. What is the BEST solution for the project manager?",

"Arrange for the team member to get training"

"AOA refers to ____",

"Arrow Diagramming Method [ADM"

"Dependencies between tasks",

"Arrows"

"A team member is visiting the manufacturing plant of one of the suppliers. Which of the following is the MOST important thing to be done in any telephone calls the project manager might make to the team member?",

"Ask the team member to repeat back what the project manager says"

"Lessons learned session should be held at what point in a project?",

"At key milestones"

"Administrative Closure should occur ____",

"At the end of each phase of the project"

"All of the following are environmental factors that should be considered during Human Resource Planning EXCEPT",

"Authority, competency"

"All of the following aid in achieving consensus EXCEPT ____",

"Avoiding conflict"

"All of the following aid in achieving consensus EXCEPT",

"Avoiding conflict"

"All of the following aid in achieving consensus EXCEPT:",

"Avoiding conflict"

"During what Time Management Process are the specific activities that must be performed to produce the deliverables in the WBS identified and documented?",

"B.Activity Definition"

"Employee unions would most likely satisfy which level in Maslow's hierarchy of needs?",

"Belonging"

"Generating ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization",

"Benchmarking"

"generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization",

"Benchmarking"

"An optimal way recognized by industry to achieve a stated goal or objective",

"Best practice"

"By which process may an unsuccessful supplier seek remedy for unjust awards?",

"Bid protest"

"All of the following statements regarding Bidder conferences are TRUE EXCEPT",

"Bidder conferences are tool/ technique of Select Seller Process"

"An employee who reached the highest level of training in a Six Sigma program and spends all of his or her time teaching and leading teams involved in Six Sigma projects",

"Black Belt"

"Easy to use journals on the Web that allow users to write entries, create links, and upload pictures, while readers can post comments to journal entries",

"Blogs"

"easy to use journals on the web that allow users to write entries, create links and upload pictures",

"Blogs"

"In which type of organization(s) is the project manager's role most likely part-time?",

"Both 1) Functional and 2) Weak Matrix"

"Many companies self insure against some risk. Problems which can arise from self-insurance include",

"Both 1) failure to reserve funds to handle worst case scenarios (low probability events) resulting in severe financial damage to the company, and 2) confusion of business risks with insurable risks"

"An example of risk mitigation is ____",

"Both A and B"

"Estimate Costs ____",

"Both A and c"

"Estimated at Completion is determined by which of the following?",

"Both A and c"

"Creating a WBS by having team members identify as many specific tasks related to the project as possible and then grouping them into higher-level categories",

"Bottom Approach"

"Estimating individual work items or activities and summing them to get a project total",

"Bottom up"

"Although the stakeholders thought there was enough money in the budget, halfway through the project cost performance index (CPI) is 0.7. To determine the root cause, several stakeholders audit the project and discover the project cost budget was estimated analogously",

"Bottom-up estimating should have been used"

"Although the stakeholders thought there was enough money in the budget, halfway through the project the cost performance index (CPI) is 0.7. To determine the root cause, several stakeholders audit the project and discover the project cost budget was estimated analogously.",

"Bottom-up estimating should have been used"

"involve estimating individual work items or activities and summing them to get a project total",

"Bottom-up"

"a technique by which a group attempts to generate ideas or find a solution for a specific problem by amassing ideas spontaneously and without judgment",

"Brainstorming"

"Allocating the overal cost estimate to individual work items to establish a baseline for measuring performance",

"Budget determination"

"Additional time to complete a task",

"Buffer"

"Co-location can help with",

"Building the team"

"In the ____ information technology planning stage, the analysis outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology",

"Business Area Analysis"

"In theinformation technology planning stage, the analysis outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology",

"Business Area Analysis"

"According to the PMBOK Guide, the project statement of work (SOW) should contain or reference all the following elements except?",

"Business need, strategic plan, and product scope description"

"According to the PMBOK guide, the project statement of work(SOW) should contain or reference to all the following elements except?",

"Business need, strategic plan, product scope description"

"A(n)is a formal group of people responsible for approving or rejecting changes to a project",

"CCB"

"Many companies have realized that information technology is integral to their business and have created a vice president or equivalent-level position for the head of information technology, often called the ____",

"CIO"

"helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes",

"CMMI"

"EV/AC",

"CPI (Cost Performance Index)"

"From the supplier's perspective, there is the least risk with a(n) ____ contract",

"CPPC"

"In which of the following contract type will the buyer assume the highest risk for cost overrun and non-performance?",

"CPPC"

"Assume you have completed three months of the project. The BAC was 200.000 USD for this six-month project. Also assume the following:PV = 120.000USDEV = 100.000USDAC =90.000USDWhat is the cost variance?",

"CV = 30.000USD"

"is the earned value minus the actual cost",

"CV"

"Cost performance measurement is BEST done through which of the following?",

"Calculating earned value and using the indexes and other calculations to report pas performance and forecast future performance"

"diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause____ aka fish-bone diagram",

"Cause-and-Effect diagram"

"Help you ﬁnd the root cause of a problem",

"Cause-and-effect diagrams"

"All of the following statements are true regarding the critical path EXCEPT",

"Changes to the end date of a project will require a change to the project network diagram"

"A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called",

"Check list"

"A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:",

"Check list"

"All of the folloing are inputs to the quality process EXCEPT",

"Checklists"

"All of the following are examples of quality metrics EXCEPT",

"Checklists"

"Advantages of the functional (hierarchical) form of organization include ____ and creation of technical competence",

"Clearly defined authority"

"As a software development manager in a boutique software shop that sells custom solutions, you have designed a system that helps you control change. This system identifies the version number of releases, identifies any unique code, and has records of all the different variations and who the customer is. This system is formally known as",

"Configuration management"

"ensures that the descriptions of the project's products are correct and complete",

"Configuration management"

"ensures that the descriptions of the projects products are correct and complete",

"Configuration management"

"All of the following statements are true regarding conflict management EXCEPT",

"Conflict management is a tool/ techniques of Develop Project Team process"

"All of the following are tools/ techniques of the develop project team process EXCEPT",

"Conflict management"

"Keeping up with the growth was becoming a problem for a privately owned Chinese financial services company. Although it easily lured business from state-owned competitors, low skill levels and weak accounting systems threaten the company's cash flow. Moreover, poorly invested assets were delivering inadequate returns. Hence, you have been assigned over an existing project to upgrade the IT system to allow for an expansion. Specifically, the IT upgrade will enable the company to serve more competitors, expand the product line, gain market share, and win more licenses. You've determined the following information so far: Activity X has an early start of day3, early finish of day6, and a late finish of day10. Activity Y is being performed by resource that had been very difficult to obtain. The CPI of the project is 1.2 and the SPI is 1.3. Midway through your project, your client has requested additional deliverables to your project. Fortunately, you have already determined that this functionality will only add one extra week to the critical path. To accommodate this request, you've determined that you could fast- track the schedule to recover one extra week. Which of the following should you perform NEXT?",

"Consult the project sponsor before taking action"

"Dollars included in a cost estimate to allow for future situations that may be partially planned for (known unknowns)",

"Contingency reserve"

"allow for future situations that may be partially planned for",

"Contingency reserves"

"A routine audit of a cost reimbursable (CR) contract determines that overcharges are being made. If the contract does not specify corrective action, the buyer should",

"Continue to make project payments"

"A routine audit of a cost reimbursable (CR) contract determines that overcharges are being made. If the contract does not specify corrective action, the buyer should:",

"Continue to make project payments"

"if a SOW is used as part of a contract to describe only the work required for that particular contract",

"Contract Statement of Work"

"Contract documentation is an input to the Contract Closure Process. It includes all of the following EXCPT",

"Contract closure procedure"

"Contract file and formal acceptance and closure are outputs of which processes?",

"Contract closure"

"Contract documentation are an input to the contract closure process. Which of the following are NOT included as part of the contract documentation?",

"Contract file"

"All of the following are tools and techniques of the Contract Administration process except for which one?",

"Contract performance information gathering and contract reporting systems"

"According to the PMI, early termination of a contract is considered a special case of",

"Contract severance"

"Fixed price and incentive type contracts place responsibility for performance and financial risks associated with delay or non-performance on the:",

"Contractor"

"All the following statements about change control are incorrect EXCEPT",

"Contracts should include procedures to accommodate changes"

"All the following statements about change control are incorrect EXCEPT:",

"Contracts should include procedures to accommodate changes"

"graphic display of data that illustrates the results of a process over a time",

"Control Chart"

"All of the statements regarding control accounts and planning packages are true EXCEPT",

"Control accounts and planning packages are tools and techniques of Develop Schedule process"

"involves controlling changes to project scope throughout the life of the project-a challenge on many IT projects",

"Controlling scope"

"involves controlling and managing changes to the project schedule",

"Controlling the schedule"

"As a Project Manager on replacing 2 miles of sewer pipe part of your job is to determine if there are changes to the scope of the project, the schedule, the budget and the technical requirements. These responsibilities are part of which process",

"Controlling"

"involves controlling changes to the project budget",

"Controlling"

"In which of the following is cost of risk hidden by the contractor?",

"Cost Plus Percentage of Cost"

"involve payment to the seller for direct and indirect costs",

"Cost Reimbursable Contract"

"Developing an approximation or estimate of costs of the resources needed to complete the project",

"Cost estimation"

"All of the following are tools of Perform Quality Control EXCEPT",

"Cost of quality"

"All the following are examples of Perform Quality Control EXCEPT",

"Cost of quality"

"All the following are examples of Perform Quality Control EXCEPT:",

"Cost of quality"

"cost of conformance plus cost of nonconformance",

"Cost of quality"

"Keeping up with the growth was becoming a problem for a privately owned Chinese financial services company. Although it easily lured business from state-owned competitors, low skill levels and weak accounting systems threaten the company's cash flow. Moreover, poorly invested assets were delivering inadequate returns. Hence, you have been assigned over an existing project to upgrade the IT system to allow for an expansion. Specifically, the IT upgrade will enable the company to serve more competitors, expand the product line, gain market share, and win more licenses. The previous project manager for the project lacked an understanding of project management principles. In fact, upon close investigation, you've determined that the project lacks clearly defined project deliverables and lacks management control. Which of the following would be the BEST approach to resolve these short comings?",

"Incorporate a system life cycle approach to the project"

"In general, attempts to smooth out period to period resources will ____ the scheduled time and ____ project costs",

"Increase, increase"

"are costs that are not directly related to the products or services of the project, but are indirectly related to performing the project",

"Indirect costs"

"Costs that are not directly related to producing the products and services of the project, but are indirectly related to performing the project",

"Indirect"

"employees are also more likely to enroll voluntarily in classes on the latest technology than those on developing their soft skills",

"Individual"

"diagram that represents decision problems by displaying essential elements, including decisions, uncertainties, and objectives, and how they influence each other",

"Influence Diagram"

"An employee approaches you and asks to tell you something in confidence. He advises you that he has been performing illegal activities within the company for the last year. He is feeling guilty about it and is telling you in order to receive advice as to what he should do. What should you do?",

"Inform your manager of the illegal activity"

"In the ____ stage, organizations tie information technology strategy to mission and vision of organization and identify key business areas",

"Information Technology Strategy Planning"

"In the ____ stage, organizations tie information technology strategy to mission and vision of organization and identify key business areas.",

"Information Technology Strategy Planning"

"In thestage, organizations tie information technology strategy to mission and vision of organization and identify key business areas",

"Information Technology Strategy Planning"

"Information retrieval systems, information distribution methods, and communication skills are tools/ techniques of which of the following processes?",

"Information distribution"

"In general, for which phase is risk and uncertainty maximum?",

"Initial phase"

"At which stage, stakeholders have the maximum influence on a project?",

"Initial stage"

"Develop project charter work belongs to the____ PM Process Group.",

"Initiating"

"During ____ project management process, stakeholder's ability to influence project results is high?",

"Initiating"

"During which phase of the project lifecycle is the level of risk and uncertainty is highest?",

"Initiating"

"Feasibility studies are performed in the ____ process group of the project",

"Initiating"

"Feasibility studies are performed in the ____ process group of the project.",

"Initiating"

"Identify stakeholders",

"Initiating"

"In which process group do we examine the alternative ways of accomplishing project objectives?",

"Initiating"

"In which process group do we identify human and non-human resources required for a project?",

"Initiating"

"In which of the following project management process group can stakeholders be identified?",

"Initiating, planning, executing, monitoring and control and closing"

"Collect Requirements process starts in Project Planning Phase and uses the outputs of the ____",

"Initiation Process"

"A scope management plan In which of the following scope management processes is the scope management plan prepared?",

"Initiation"

"All of the following are components of Project Integration Management except",

"Initiation"

"Employees in a balanced matrix often report to two or more managers. Functional managers and project managers share authority and responsibility for projects",

"Innovation"

"All of the following are communication tools EXCEPT",

"Inputing data into a spreadsheet"

"All of the following are communication tools EXCEPT ____",

"Inputting data into a spreadsheet"

"As a Project Manager you have just completed a 9-month project where you had accountability for the schedule, budget, team members and quality of the end product. You are up for your annual review and expect a bonus based on your performance. What is not an area that you would expect to be rewarded for?",

"Inspiring the team to work overtime due to an oversight in the scope plan"

"All of the following are factors in the assessment of project risk EXCEPT:",

"Insurance premiums"

"Company A decided to build a website",

"Intangible benefit tangible cost"

"Company A decided to build a website to provide the information about the company to its customers. The benefit of this website is ____ and cost of the project is ____",

"Intangible benefit/tangible cost"

"Costs or benefits that are difficult to measure in monetary terms",

"Intangible"

"Because there are so many people working on projects in various industries, PMI has created Specific ____ (SIGs) that enable members to share ideas about project management in their particular application areas, such as information systems",

"Interest Groups"

"cost incurred to correct and identified defect before the customer receives the product",

"Internal Failure Cost"

"Cost incurred to correct an identified defect before the customer receives the product",

"Internal failure"

"Calculated by ﬁnding the discount rate that makes the NPV equal to zero",

"Internal rate of return calculation"

"Calculated by?nding the discount rate that makes the NPV equal to zero",

"Internal rate of return calculation"

"In PMBOK, the buyer is ____ to the project team",

"Internal"

"ISO Stands for ____",

"International Organization for Standardization"

"causes people to participate in an activity for their own enjoyment",

"Intrinsic Motivation"

"Contingency reserves are intended to",

"Involve cost, schedule or both"

"Contingency reserves are intended to:",

"Involve cost, schedule or both"

"Kill point",

"Is a name for a phase exit"

"Concept",

"Is a phase of the traditional project life cycle"

"An activity has an early start (ES) of day 3, a late start (LS) of day 13, an early finish (EF) of day 9, and a late finish (LF) of day 19. The activity:",

"Is not on the critical path"

"A tool that analyzes the inputs to a process to identify the causes of errors is called",

"Ishikawa diagram"

"A tool that analyzes the inputs to a process to identify the causes of errors is called:",

"Ishikawa diagram"

"As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects",

"Ishikawa diagram"

"He developed the concepts of quality circles and fishbone diagrams",

"Ishikawa"

"Hertzberg proposed that the satisfaction and dis-satisfaction at work resulted from two different factors 'Hygiene'and 'Motivation'factors. Please select which of the following are NOT considered motivation factors?",

"Job security"

"According to Luc Richard, the founder of www.projectmangler.com, five points of using project milestones include the following, except",

"Keep project milestones to be medium/large and nearly frequent"

"Is a name for a phase exit",

"Kill point"

"Another name for a phase exit is a ____ point",

"Kill"

"Contingency reserves are used to handle which type of risk?",

"Known unknowns"

"During project executing, the project manager determines that a change is needed to material purchased for the project. The project manager calls a meeting of the team to plan how to make the change. This is an example of",

"Lack of a change management plan"

"Instead of celebrating the end of the project, the stakeholders are breathing a sigh of relief. None of them were confident the project would meet the end date. Which of the following is NOT one of the reasons this project had difficulty?",

"Lack of a payback period"

"During every project team meeting, the project manager asks each team member to describe the work he or she is doing, and the project manager assigns new activities to team members. The length of these meetings has increased because there are many different activities to assign. This could be happening for all the following reasons EXCEPT",

"Lack of resource leveling"

"Leadership, relevant pior experience, planning, people skill, verbal communication, and team-building skills were most important",

"Large projects"

"Collect Requirements includes alternatives identification, which can be conducted by the common technique of",

"Lateral thinking"

"Getting people to do things based on a position of authority",

"Legitimate"

"All of the following are parts of an effective change management plan EXCEPT",

"Lessons learned"

"All of the following are parts of an effective change management plan EXCEPT:",

"Lessons learned"

"Historical record from previous project are generally used for all of the following EXCEPT",

"Lessons learned"

"Considers the total cost of ownership, or development plust support cost for a project",

"Life cycle costing"

"As a project manager on a software development project you are accountable for maintaining the integrity of the performance measurement baselines. This includes making sure that approved changes to the schedule and cost are reflected in the project plan. However, you also make sure that only changes to the project scope affect the performance measurement baselines. This is an example of",

"Overall change control"

"Just as passing the CPA exam is a standard for accountants, passing the ____ exam is becoming a standard for project managers",

"PMP"

"Just as passing the CPA exam is a standard for accountants, passing theexam is becoming a standard for project managers",

"PMP"

"A team member from research and development tells you that her work is too creative to provide you with a fixed single estimate for the activity. You both decide to use the average labor hours per installation from past projects to predict the future. This is an example of which of the following?",

"Parametric estimating"

"identifying the vital few contributors that account for most quality problems in a system",

"Pareto Analysis"

"A(n) ____ is a histogram that can help you identify and prioritize problem areas____",

"Pareto chart - Pareto diagram"

"help(s) you identify the vital few contributors that account for most quality problems in a system",

"Pareto charts"

"a structured review of specific quality management",

"Perform quality audit"

"Ishikawa diagrams are used in which of the following processes?",

"Perform quality control"

"If project time and cost are not as important as the number of resources used each month, which of the following is the BEST thing to do?",

"Perform resource leveling"

"Contract administration integrates many of the other knowledge areas. All of the following are part of contract administration except",

"Performance measurement"

"Consider the project Integration Management knowledge area. Which of the process are not included?",

"Performance reporting"

"Forecasts, requested changes, recommended corrective actions, and organizational process asset updates are all outputs of which process?",

"Performance reporting"

"At the outset of a project you should define the processes necessary to account for change. Which of the following is not a standard inclusion in a change control system?",

"Performance reports"

"A type of reporting that includes collecting and disseminating performance information, including status reports, progress measurement and forecasting",

"Performance"

"involves identifying, evaluating, and managing changes throughout the project life cycle",

"Performing integrated change control"

"involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards",

"Performing quality assurance"

"involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality",

"Performing quality control"

"As a project manager, you are responsible for maintaining and ensuring integrity for all of the following except",

"Personal integrity of others"

"At the bottom of Maslow's pyramid or hierarchy of needs are ____ needs",

"Physiological"

"According to",

"Physiological, self-actualization, social, esteem, safety"

"Create Procurement document is done in ____",

"Plan Procurements"

"During which risk management process is a determination to transfer a risk made?",

"Plan Risk Responses"

"In which of the project processes should one determine whether to obtain products and services from outsite the organization?",

"Plan purchases and accquisition"

"In which of the project processes should one determine whether to obtain products and services from outside the organization?",

"Plan purchases and acquisition"

"determining the information and communications needs of the stakeholders",

"Planning Communications Management"

"identifying and documenting project roles, responsibilities, and reporting relationships",

"Planning Human Resource Management"

"determining what to procure and when and how to do it",

"Planning Procurement Management"

"implies the ability to anticipate situations and prepare actions to bring about the desired outcome",

"Planning Quality"

"deciding how to approach and plan the risk management activities for the project",

"Planning Risk Management"

"determining strategies to effectively engage stakeholders",

"Planning Stakeholder Management"

"All of the following are reasons project fail EXCEPT",

"Planning and closing"

"All of the following are reasons project fail EXCEPT:",

"Planning and closing"

"involves determining the information and communications needs of the stakeholders",

"Planning communication"

"has work breakdown structure as an output",

"Planning process"

"includes identifying which quality standards are relevant to the project and how to satisfy those standards",

"Planning quality"

"During what process is the quality policy determined?",

"Planning"

"In which project management process group is the detailed project budget created?",

"Planning"

"Defining activities, Sequencing activities, Estimating activity resources, Estimating activity durations, Developing the schedule, & Controlling the schedule",

"Project Time Management Processes"

"Estimate activity resource",

"Project Time Management"

"involves the processes required to ensure timely completion of a project",

"Project Time Management"

"Many organizations categorize requirements into which of the following two categories?",

"Project and Product"

"An output of the Close Project or Phase process is the creation of ____",

"Project archives"

"An output of the Close Project or Phase process is the creation of",

"Project archives"

"An output of the Close Project or Phase process is the creation of:",

"Project archives"

"Inputs to Administrative Closure include all of the following except",

"Project archives"

"are a complete set of organized project records that provide an accurate history of the project",

"Project archives"

"Comparing actual to baseline schedules, examining the statement of work, understanding cost overruns, and assessing risk; all occur during a",

"Project audit"

"Change requests are made against the ____?",

"Project baseline"

"A rough order of magnitude estimate is made during which project management process group?",

"Project initiating"

"According to the PMI, who should develop the project charter?",

"Project initiator external to the project organization"

"In planning your resources for a new building project you are working with an engineering firm, a construction management firm and a general contractor. You are mindful that the general contractor will have to manage several sub-contractors over the next 9 months and that the structural and civil engineers will need to communicate frequently. You must select the best reporting relationships among the parties. This is an example of",

"Project interface planning"

"A SPI < 1 indicates which of the following?",

"Project is behind schedule"

"All of the following are outputs of the close project process EXCEPT",

"Project management plan updates"

"All of the following are inputs to the Direct and /manage Execution process EXCEPT",

"Project management plan"

"ABC project is at risk for failing to achieve a major project objective due to unresolved stakeholder issues. Team member morale is low",

"Project manager who is responsible for managing stakeholder expectations"

"Based on the PMBOK, who is ultimately responsible for the project quality?",

"Project manager"

"In an organization with a projectized organizational structure, who controls the project budget?",

"Project manager"

"Integration is done by the:",

"Project manager"

"According to PMI, application areas are categories of projects that have been common elements in the majority of projects, but are not necessarily required or applicable to all projects. Application areas are not usually defined in terms of",

"Project phases"

"Coordinating a schedule, organizational policies, staffing plans and historical information about risk is an example of",

"Project plan development"

"Inputs to overall change control include",

"Project plan, performance reports, change requests"

"Group and managing projects and programs as a list of investments",

"Project portfolio management (PPM)"

"Ensuring the project will satisfy the needs for which it was undertaken",

"Project quality management"

"Information distribution involves making needed information available to project stakeholders in a timely manner. What is an output from information distribution?",

"Project records"

"All of the statements are FALSE regarding Resource Calendars?",

"Project resource calendar represent hierarchal structure of the identified resources by resource category and type"

"All of the following are part of cost baseline EXCEPT",

"Project scope management plan"

"All of the following are ALWAYS inputs to the risk management process EXCEPT",

"Project status reports"

"All of the following are ALWAYS inputs to the risk management process EXCEPT:",

"Project status reports"

"In a program or project plan, there are always revisions to account for new or missing datA. Which one of the following provides the best reason for performing a revision of the plan?",

"Project tasks are crashed to meet their end dates"

"Completion of the ____ scope is measured against the project management plan",

"Project"

"In which type of organization, a project manager is in complete control of the project?",

"Projectized organization"

"In which of the following organizational structures does the project manager have full authority on a project?",

"Projectized"

"In____ ... .... Organization structure type, project manager has Moderate to high authority",

"Projectized"

"In____. Organization structure type, project manager has 'Moderate to high authority",

"Projectized"

"In____. Organization structure type, project manager has 'Moderate to high' authority",

"Projectized"

"A Strong Matrix is ____",

"Where all team members are brought together in one location"

"If your college or university wanted to get information from potential sellers for providing a new sports stadium, what type of document would they require of the potential sellers?",

"Proposal"

"Developing a working replica of the system or some aspect of the system to help define user requirements",

"Prototyping"

"Integrated change control includes the following activities EXCEPT",

"Providing information to support status reporting"

"A system development project is nearing project closing when a previously unidentified risk is discovered. This could potentially affect the project's overall ability to deliver. What should be done NEXT?",

"Qualify the risk"

"a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects",

"Quality Audit"

"groups of non supervisors and work leaders in a single company department who volunteer to conduct study groups on how to improve the effectiveness of work in their department",

"Quality Circles"

"In which domain of project management would a Pareto chart provide useful information?",

"Quality Management"

"identifying which quality standards are relevant to the project and how to satisfy them",

"Quality Planning"

"includes all the activities related to satisfying the relevant quality standards for a project",

"Quality assurance"

"Management wants to be sure that the project is following defined quality standards. Which of the following should they look at?",

"Quality audit"

"is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects",

"Quality audit"

"Groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department",

"Quality circles"

"All the following are needed to create the WBS EXCEPT",

"Quality measurements"

"A team is using a fishbone diagram to help determine what quality standards will be used on the project. What part of the quality management process are they in?",

"Quality planning"

"Conformance to specifications document is one description of ____",

"Quality"

"A(n) ____ or draft contract often provides the basis for defining and finalizing work requirements",

"RFP - Request for Proposal - Request for Proposal (RFP)"

"A(n) ____ is a document used to solicit proposals from prospective suppliers",

"RFP"

"A(n) ____ is a document used to solicit quotes or bids from prospective suppliers",

"RFQ"

"Cost estimate prepared very early in the life of a project to provide a rough idea of what a project will cost",

"ROM (Rough order magnitude)"

"is an iterative software development process that focuses on team productivity and delivers software best practices to all team members",

"RUP"

"In communications management, to assimilate through the mind or senses is the process of ____",

"Receiving"

"In communications management, to assimilate through the mind or senses is the process of",

"Receiving"

"In communications management, to assimilate through the mind or senses is the process of:",

"Receiving"

"All of the following can be used to reduce the amount of conflict in a project team?",

"Recognition and rewards"

"All of the following statements are true except",

"Recommended corrective actions, recommended corrective actions, and recommended defect repairs are outputs of integrated change control process"

"If you are a project manager and a change request has been denied, you should",

"Record it and save it"

"A scope change has been suggested by one of the stakeholders on the project. After careful consideration and a lot of arguing, the change control board has decided to reject the change. What should the project manager do?",

"Record the change request and its result"

"is the ability of a product or service to perform as expected under normal conditions",

"Reliability"

"Management reserves are normally defined as a % of the total budget. As a project progresses, the project manager wants the $ value of management reserve to ____, whereas the customer wants the management reserve to ____",

"Remain the same, return to customer"

"All of the following are characteristics of a project EXCEPT",

"Repeats itself every month"

"All of the following are characteristics of a project EXCEPT:",

"Repeats itself every month"

"collecting and disseminating performance information, including status reports, progress measurement, and forecasting",

"Reporting performance"

"involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting",

"Reporting performance"

"In which of the following process is the qualified sellers list developed?",

"Request Sellers Responses"

"All of the following are tools/ techniques of Perform Quality Assurance EXCEPT",

"Reserve analysis"

"All of the following are tools/ techniques of Perform Quality Assurance, EXCEPT?",

"Reserve analysis"

"In a projectized organization, the project team",

"Will not always have a 'home'"

"Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and Floors, an ecofriendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other manufacturers in the market that supplies ecofriendly tiles. Which of the following constraints is Galaxy currently facing?",

"Resources"

"A tool which is used to illustrate links between work packages or activities and team members is called ____",

"Responsibility Assignment Matrix"

"A tool which links the project roles and responsibilities to the project Define Scope is called ____",

"Responsibility Assignment Matrix"

"A tool which links the project roles and responsibilities to the project scope definition is called:",

"Responsibility Assignment Matrix"

"Calculated by subtracting the project costs from the benefits and then dividing by the costs",

"Return on investment calculation"

"Evaluation criteria are an input to the Select Sellers process. Which of the following is LEAST likely an example of an evaluation criteria?",

"Review of procurement document package"

"During project executing, your project team member delivers a project deliverable to the buyer. However, the buyer refuses the deliverable, stating that it does not meet the requirement on page 300 of the technical specifications. You review the document and find that you agree. What is the BEST thing to do?",

"Review the requirements and meet with the responsible team member to review the WBS dictionary"

"According to the PMI, which of the following best describes 'phase exists'?",

"Reviews at the conclusion of a project phase to determine whether the project should continue"

"During execution of your project plan, you discover that a task team is unaware that deliverables from another task will be late, holding up their own progress. As a result you should",

"Revise the communication plan"

"involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.",

"Reward power"

"An action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations",

"Rework"

"action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations",

"Rework"

"is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations",

"Rework"

"accepting the consequences should a risk occur",

"Risk Acceptance"

"changing the size of an opportunity by identifying and maximizing key drivers of the positive risk",

"Risk Enhancement"

"doing whatever you can to make sure the positive risk happens",

"Risk Exploitation"

"Having a low tolerance for risk",

"Risk averse"

"In attempting to complete the project faster, the project manager looks at cost associated with crashing each activity. The BEST approach to crashing would also include looking at the",

"Risk impact of crashing each activity"

"In attempting to complete the project faster, the project manager looks at the cost associated with crashing each activity. The BEST approach to crashing would also indude looking at the:",

"Risk impact of crashing each activity"

"In which process might you use risk reassessment as a tool and technique?",

"Risk monitoring and control"

"allocating ownership of the risk to another party",

"Risk sharing"

"an uncertainty that can have a negative or positive effect on meeting project objectives",

"Risk"

"have a low tolerance for risk",

"Risk-Averse"

"having a high tolerance for risk",

"Risk-seeking"

"Author ____, who developed the concept of the strategic value of competitive advantage, has written several books and articles on strategic planning and competition",

"Robert Cooper"

"Author, who developed the concept of the strategic value of competitive advantage, has written several books and articles on strategic planning and competition",

"Robert Cooper"

"Chart that displays the history and pattern of variation of a process over time",

"Run chart"

"A series of consecutive points on the same side of the average is called",

"Run"

"A series of consecutive points on the same side of the average is called:",

"Run"

"A(n) ____ is a framework for describing the phases involved in developing information systems",

"SDLC - systems development life cycle - systems development life cycle (SDLC)"

"After you total the EV, AC, and PV data for all activities on a project, you can use the CPI and ____ to project how much it will cost and how long it will take to finish the project based on performance to date",

"SPI - schedule performance index - schedule performance index (SPI)"

"Earned value analysis is a performance reporting tool/ technique used in the Manage Stakeholder process. Which of the following perfomance measurements is derived by the following formula:(EV/PV)?",

"SPI"

"In a projectized organization, the project team:",

"Will not always have a 'home'"

"Earned value analysis is a performance reporting tool/ technique used in the Manage Stakeholders process. Which of the following performance measurements is derived by the following formula",

"SPI"

"is the earned value minus the planned value",

"SV"

"All of the following should be included in the initial staffing management plan as part of Human Resource planning EXCEPT",

"Safety, training needs"

"Inspections are a tool of perform quality process. They may also be called?",

"Sampling"

"In which tool and technique is it possible to find a correlation between dependent and independent variables?",

"Scatter diagram"

"Consider the Project Integration Management knowledge area. Which of the following process are NOT included?",

"Schedule Control"

"Consider the Project Intergration Managerment knowledge area. Which of the following process are NOT included?",

"Schedule Control"

"Activity attributes identify multiple attributes associated with each schedule activity is an output of the activity definition process. All of the following are considered activity attributes EXCEPT",

"Schedule milestones"

"EV-PV",

"Schedule variance"

"Keeping up with the growth was becoming a problem for a privately owned Chinese financial services company. Although it easily lured business from state-owned competitors, low skill levels and weak accounting systems threaten the company's cash flow. Moreover, poorly invested assets were delivering inadequate returns. Hence, you have been assigned over an existing project to upgrade the IT system to allow for an expansion. Specifically, the IT upgrade will enable the company to serve more competitors, expand the product line, gain market share, and win more licenses. You've determined the following information so far: Activity X has an early start of day3, early finish of day6, and a late finish of day10. Activity Y is being performed by resource that had been very difficult to obtain. The CPI of the project is 1.2 and the SPI is 0.9. Based on the information above, which of the following areas should cause the MOST concern?",

"Schedule"

"issues cause the most conflicts over the project life cycle",

"Schedule"

"During execution of a project, the most common source of conflict within the project team is likely to be",

"Schedules"

"Emphasizing areas of agreement rather than areas of difference is part which of the following conflict management techniques?",

"Smoothing"

"In a team meeting, two of the managers start a discussion that escalates into an argument. In order to restore peace to the meeting you point out the part of the conflict that they both agree to and using friendly tones try to defuse the current situation. This is an example of what type of conflict management?",

"Smoothing"

"Conflict resolution techniques that may be used on a project include ____",

"Smoothing, confronting, forcing, and withdrawing"

"According to Maslow's hierarchy of needs in which does the need for acceptance occurs?",

"Social needs"

"According to Maslow's hierarchy of needs in which does the need for",

"Social needs"

"A team member who doesn't have the required skills or knowledge was assigned to a team. Who is responsible for ensuring that he receives the proper training?",

"Sponsor"

"Staffing management plan"

"Starting over with a new contract"

"As the most recent in a succession of project managers assigned to the project, you discover that one of your projects has no people assigned to it, no deliverables scheduled for development, and an extremely small budget. Nevertheless, you are expected to report status for the project periodically. This project has, in fact, experienced termination by",

"Starvation"

"choosing part of the population of interest for inspection",

"Statistical Sampling"

"involves choosing part of a population of interest for inspection",

"Statistical sampling"

"describe where the project stands at a specific point in time",

"Status reports"

"are a good way to highlight information provided in important project documents, empower people to be accountable for their work, and have face-to-face discussions about important project issue",

"Status review meetings"

"All organizations should be supportive of the performing organization's long term goals. These type of goals are best described as",

"Strategic"

"A stakeholder management approach to help increase the support of stakeholders throughout the project",

"Strategy"

"In____ ____ ____ Organization structure type, project manager has 'Moderate to high' authority",

"Strong Matrix"

"In____ ____ ____ Organization structure type, project manager has Moderate to high authority",

"Strong Matrix"

"In which type of organization does a project manager have a moderate-to-high resource availability?",

"Strong"

"Managers that are responsible for managing the subprojects that a large project might be broken into",

"Sub project"

"Ideally, resource levelling should be limited to activities ____",

"With positive float"

"is a problem-solving approach that requires defining the scope of the system, dividing it into its components, and then identifying and evaluating its problems, opportunities, constraints, and needs.",

"Systems analysis"

"describes a holistic view of carrying out projects within the context of the organization",

"Systems thinking"

"A Tracking Gantt chart is based on the percentage of work completed for project tasks or the actual start and finish dates",

"TRUE"

"An organization may initiate information technology projects for several reasons, but the most important reason is to support business objectives",

"TRUE"

"An organization that uses a project organizational structure earns their revenue primarily from performing projects for other groups under contract",

"TRUE"

"Any new technology or business process is untested and has inherent risks",

"TRUE"

"Any type of contract should include specific clauses that take into account issues unique to the project",

"TRUE"

"As projects progress, the organization must reevaluate the need, funding, and will for each project to determine if the project should be continued, redefined, or terminated",

"TRUE"

"As projects progress, the organization must reevaluate the need, funding, and will for each project to determine if the project should be continued, redefined, or terminated.",

"TRUE"

"By analyzing stakeholder communications needs, you can avoid wasting time or money on creating or disseminating unnecessary information",

"TRUE"

"Even though the delivery of new hardware may not be in the scope of a project, you should add an external dependency to it if required project activities depend on that delivery",

"TRUE"

"Even though the delivery of new hardware may not be in the scope of a project, you should add an external dependency to it",

"TRUE"

"If a project manager gets sick for two weeks or an important supplier goes out of business, management reserve could be set aside to cover the resulting costs",

"TRUE"

"If companies plan their projects well, they can avoid the need for overtime, or they can make it clear that overtime is optional",

"TRUE"

"If companies plan their projects well, they can avoid the need for overtime, or they can make it clear that overtime is optional.T",

"TRUE"

"If you want some time-based flow for the work, you can create a WBS using the project management process groups of initiating, planning, executing, monitoring and controlling, and closing as Level 2 in the WBS",

"TRUE"

"In a Gantt chart created in Microsoft Project, a black diamond symbol represents a milestone",

"TRUE"

"In addition to progress reports, an important tool for monitoring and controlling a project is using project management software",

"TRUE"

"Increasing the project manager's authority is a strategy for mitigating technical and cost risks",

"TRUE"

"Increasing the project managers authority is a strategy for mitigating technical and cost risks",

"TRUE"

"Managing the triple constraint involves making trade-offs between scope, time, and cost goals for a project",

"TRUE"

"Formal written correspondence with the customer is required when ____",

"The customer requests additional work not covered under contract"

"During the completion of project work, the sponsor asks the project manager to report on how the project is going. In order to prepare the report, the project manager asks all the team members what percent complete their work is. There is one team member who has been hard to manage from the beginning. In response to being asked what percent complete he is, the team member asks, Percent complete of what? Being tired of such comments, the project manager reports to the team members boss that the team member is not co operating. Which of the following is MOST likely the real problem?",

"The project manager does not have work packages"

"All of the following statements re true regarding contract negotiation EXCEPT",

"The project manager should be the lead negotiator on the contract"

"At the end of a project, a project manager determines that the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of success of the project?",

"The project was unsuccessful because it was gold plated"

"All of the following are common uses for a 'War Room' except",

"The project wrap up party"

"Lessons learned are BEST completed by",

"The stakeholders"

"Lessons learned are BEST completed by:",

"The stakeholders"

"During project planning, you estimate the time needed for each activity and then add the estimates to create the project estimate. You commit to completing the project by this date. What is wrong with this scenario?",

"The team did not create the estimate, and a network diagram was not used"

"During a team meeting, the team adds a specific area of extra work to the project because they have determined it would benefit the customer. What is wrong in this situation?",

"The team is gold plating"

"Managers who believe in McGregor's ____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest",

"Theory Y"

"Douglas McGregor introduced the following the human relations theories, except",

"Theory Z"

"emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers",

"Theory Z"

"introduced in 1981 by William Ouchi and is based on the Japanese approach to motivating workers, emphasizing trust, quality, collective decision making, and cultural values",

"Theory Z"

"Cost risk means",

"There is a risk that project costs could go higher than planned"

"hybrid of both fixed price and cost reimbursable contracts, often used by consultants",

"Time and Material Contracts"

"Define Activities and Estimate Activity Resources are processes in which project management knowledge area?",

"Time management"

"Activity duration estimates include all of the following EXCEPT for",

"Time studies"

"According to textbook, every project is constrained in different ways by its scope,____, and cost goals",

"Time"

"Cost Estimating is most closely linked with which other process?",

"Time, Scope"

"Life-cycle costs are the total costs",

"To the organization for the ownership and acquisition of the project over its full life"

"Creating a WBS by starting with the largest items of the project and breaking them into their subordinate items",

"Top Down Approach"

"Actual cost (AC)",

"Total of direct and indirect costs incurred in accomplishing work on an activity during a given period"

"is the amount of time an activity can be delayed from its early start without delaying the planned project finish date",

"Total slack"

"All of the following are types of strategies that one can use to deal with risks with upside opportunity EXCEPT",

"Transfer"

"Deflection or transfer of a risk to another party is part of which of the following risk response categories?",

"Transfer"

"All of the following are basic IT project portfolio categories, except?",

"Transform: projects in this category can be done to open new business domain"

"All of the following are outputs from Report Performance EXCEPT ____",

"Trend analysis"

"Assumptions are factors that, for planning purposes, are considered to be ____",

"True, real, or certain"

"A test of each individual component (often a program) to ensure it is as defect-free as possible",

"Unit"

"In a fixed price (FP) contract, the fee or profit is",

"Unknown"

"In a fixed price (FP) contract, the fee or profit is:",

"Unknown"

"All of the following are main techniques for shortening schedules",

"Use multi-tasking"

"an independent test performed by end users prior to accepting the delivered system",

"User Acceptance Testing"

"An example of risk mitigation is",

"Using proven technology in the development of a product to lessen the probability that the product will not work"

"An example of risk mitigation is:",

"Using proven technology in the development of a product to lessen the probability that the product will not work"

"Earned value analysis is a performance reporting tool/ technique. Which of the following best describes earned value (EV)?",

"Value of the work completed"

"All of the statements are false regarding variance analysis?",

"Variance analysis involves examining project performance over time to determine if the performance is improving or deteriorating"

"If a project manager wants to report on the actual project results vs. planned results, she should use a",

"Variance report"

"Verifying scope"

"Completion of a product scope is measured against which of the following",

"WBS and WBS Dictionary"

"A(n) ____ is a document that describes detailed information about each WBS item",

"WBS dictionary"

"A____ is a deliverable-oriented grouping of the work involved in a project that defined the total scope of the project",

"WBS"

"Lag means:",

"Waiting time"

"Lag meanswer",

"Waiting time"

"According to the guidelines provided by Practical Communications, Inc., a(n)is the only inappropriate method for expressing support/appreciation.",

"Web site"

"A technique that provides a systematic process for basing project selection on",

"Weighted scoring model"

"A technique that provides a systematic process for basing project selection on- NPV Analysis",

"Weighted scoring model"

"All of the following statements concerning procurement documents are incorrect EXCEPT",

"Well-designed procurement documents can simplify comparison of responses"

"All of the following statements concerning procurement documents are incorrect EXCEPT:",

"Well-designed procurement documents can simplify comparison of responses"

"All of the following situations will cause schedule activity duration estimates to directly influence the cost estimates ESCEPT",

"When planned components and control accounts are not adequately defined in the WBS"

"In taking over a failing project you hold a status meeting and find that the IS department and the business operations representatives are avoiding each other. You realize that before moving on you need to do some team building. The type of behavior that the IS and operations people are demonstrating is",

"Withdrawal"

"Conflict resolution techniques that may be used on a project include confronting, smoothing, forcing, and:",

"Withdrawing"

"During project executing, a team member comes to the project manager because he is not sure of work he needs to accomplish on the project. Which of the follwing documents contain detailed description of work packages?",

"Work Breakdown Structure Dictionary"

"Identifying major deliverables, deciding if adequate cost estimates can be developed, and identifying tangible components of each deliverable are all part of which of the following?",

"Work breakdown structure"

"All of the following are outputs of the Risk Monitoring and Control process EXCEPT",

"Work performance information"

"All of the following are outputs the closure project process EXCEPT",

"Work performance information"

"Information collected on the status of project activities being performed to accomplish the project work is known as what?",

"Work performance information"

"All of the following statements are true regarding decomposition EXCEPT",

"Work should be decomposed to a level where it can be performed by one person"

"Assumptions in the project plan should be ____",

"Written down"

"As project manager, you wish to impose a standard method by which subordinates calculate project costs. Which level of communication should be required for this effort?",

"Written"

"Extensive use of ____ communication is most likely to aid in solving complex problems.",

"Written"

"At the end of the project, what will be the value of SV?",

"Zero"

"Cause and effect diagram",

"a graphic display called as lshikawa diagram"

"According to Thamhain and Wilemon, ____ is the legitimate hierarchical right to issue orders",

"a.authority c.expertise"

"Key outputs ofprocess are project staff assignments, resource calendars, and project management plan updates",

"acquiring the project team"

"In the activity definition process, the project team should review the ____ and activity attributes with project stakeholders before moving on to the next step in project time management",

"activity list"

"In the, you use a similar projects WBS as a starting point",

"analogy approach"

"All of the following statements are true regarding proposals EXCEPT",

"and are the basis upon which the seller prepares a bid Proposals are output of the Request Seller Response process"

"KLCI Research Group's 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____",

"anticipate/avoid problems"

"Estimate at completion (EAC) is periodic evaluation of",

"anticipated total cost at project completion"

"Costs incurred when the firm assess the performance level of its processes",

"appraisal costs"

"From the project perspective, quality attributes:",

"are specific characteristics for which a product is designed and tested"

"A system, process, or piece of equipment that is self-acting and self-regulating",

"automation"

"In the WBS, the name of the entire project is the top box, called Level ____",

"b.1"

"Abraham Maslow, a highly respected psychologist, rejected the dehumanizing negativism of psychology in the ____",

"b.1950s d.1970s"

"KLCI Research Group's 2001 survey revealed that ____ percent identified anticipating and avoiding problems as the primary benefit of risk management",

"b.80 d.99"

"In the MBTI, the ____ dimension relates to the manner in which you gather information",

"b.Thinking/Feeling d.Sensation/Intuition"

"According to Thamhain and Wilemon, ____ is the ability to improve a worker's position",

"b.assignment d.promotion"

"As the number of people involved in a project ____, the complexity of communications ____",

"b.decreases, increases d.increases, increases"

"According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible",

"b.determining who should attend the meeting"

"According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is excellent for encouraging creative thinking",

"b.e-mail d.Web Site"

"According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only inappropriate method for expressing support/appreciation",

"b.e-mail d.Web site"

"In a ____ relationship, the from activity must finish before the to activity can start",

"b.finish-to-start"

"A(n) ____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other",

"b.influence diagram"

"In the Tuckman model, ____ occurs as team members have different opinions as to how the team should operate",

"b.norming d.storming"

"A(n) ____ is a methodology that converts an organization's value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics",

"balanced scorecard"

"A(n) ____ is a methodology that converts an organization's value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics.",

"balanced scorecard"

"A(n) ____ is a methodology that converts an organization's value drivers, such as customer service,innovation, operational efficiency, and financial performance, to a series of defined metrics",

"balanced scorecard"

"A(n)is a methodology that converts an organizations value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics",

"balanced scorecard"

"A(n) ____ is the approved project management plan plus approved changes",

"baseline"

"A(n) ____ is the original project plan plus approved changes",

"baseline"

"A(n) ____ is the original project plan plus approved changes____",

"baseline"

"is the approved project management plan plus approved changes",

"baseline"

"A(n) ____ is a document prepared by sellers providing pricing for standard items that have been clearly defined by the buyer",

"bid - tender - quote - quotation"

"An organization may initiate information technology projects for several reasons, but the most important reason is to support ____",

"business objectives"

"An organization may initiate information technology projects for several reasons, but the most important reason is to support",

"business objectives"

"KLCI Research Group's 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk",

"c.97"

"In a ____ relationship, one task cannot finish before another finishes",

"c.finish-to-finish"

"Keeping all the inventory of a product at a single location such as a firm's manufacturing plant or a warehouse and shipping directly to each of its customers",

"centralized placement"

"A(n)is a formal, documented process that describes when and how official project documents may be changed.",

"change control system"

"is a formal, documented process that describes when and how official project documents and work may be changed",

"change control system"

"A(n) ____ is a formal, documented process that describes when and how official project documents may be changed",

"change request"

"A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called ____",

"check List"

"During the completion of the project, a project manager wants to ensure that the quality of the end product is acceptable. The BEST way to do this is by",

"checking quality levels against the standards set in the quality plan"

"During the completion of the project, a project manager wants to ensure that the quality of the end product is acceptable. The BEST way to do this is by:",

"checking quality levels against the standards set in the quality plan"

"In the ____ phase, there should be some sort of customer acceptance of the entire project",

"close-out - closeout"

"All of the following are phases of the traditional project lifecycle, except?",

"coding"

"Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to ____",

"communicate"

"A(n) ____ is a document that guides project communications",

"communications management plan"

"cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver",

"competitive capabilities"

"Directly facing a conflict using a problem solving approach that allows affected parties to work through their disagreements",

"confrontation mode"

"In many application areas, configuration management is a subset of the change control system and is used to ensure that the description of the project's product is ____ and ____",

"correct and complete"

"In addition to providing input for budgetary estimates, cost budgeting provides a(n) ____ ____",

"cost baseline"

"In practice, many people find that using a combination or hybrid approach involving analogous, bottom up, and/or parametric modeling provides the best ____ ____",

"cost estimates"

"Ais used for making many purchasing decisions for which accurate estimates are required and for estimating final project costs",

"definitive estimate"

"If cost estimate will be the basis for contract awards and performance reporting, it should be a and as accurate as possible",

"definitive estimate"

"A(n) ____ is the rate used in discounting future cash flow",

"discount rate"

"As the project manager for a software development project, you are helping to develop the project schedule. You decide that writing code for a system should not start until users sign off on the analysis work. What type of dependency is this?",

"discretionary"

"It's important for the team to ____ assumptions they made when developing the cost baseline and have several experts review it",

"document"

"Examples of ____ include acquiring and developing the project team, performing quality assurance, distributing information, managing stakeholder expectations, and conducting procurements",

"executing processes"

"Examples of include acquiring and developing the project team, performing quality assurance, distributing information, managing stakeholder expectations, and conducting procurements",

"executing processes"

"Critical chain scheduling protects tasks on the critical chain from being delayed by using, which consist of additional time added before tasks on the critical chain that are preceded by non-critical-path tasks.",

"feeding buffers"

"Information technology project managers need to be able to present and discuss project information in ____ terms as well as in technical terms",

"financial"

"Information technology project managers need to be able to present and discuss project information in ____ terms as well as in technical terms____",

"financial"

"In a ____ relationship, one task cannot finish before another finishes.",

"finish-to-finish"

"In arelationship, one task cannot finish before another finishes.",

"finish-to-finish"

"In a _ relationship, the 'from' activity must finish before the 'to' activity can start.Select one",

"finish-to-start"

"In a ____ relationship, the 'from'activity must finish before the 'to' activity can start",

"finish-to-start"

"In a relationship, the from activity must finish before the to activity can start",

"finish-to-start"

"In arelationship, the from activity must finish before the to activity can start.",

"finish-to-start"

"It took onlyyears for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones",

"five"

"Acquiring more channels of distribution, such as distribution centers (warehouses) and retail stores, or even business customers",

"forward integration"

"A(n) ____ determines the early start and early finish dates for each activity",

"forward pass"

"Locating stock closer to customers at a warehouse, DC, wholesaler, or retailer",

"forward placement"

"Human resource management includes ____ processes",

"four"

"All of the following statements are true regarding scatter diagrams?",

"frequency, cost, etc, and directs attention and efforts to the most significant problems and/ or opportunities"

"Ais the hierarchy most people think of when picturing an organizational chart",

"functional organizational structure"

"In a(n) ____ organizational structure, project managers have little or no authority",

"functional"

"If ____ for developing a WBS exist, it is very important to follow them",

"guidelines"

"Initiating process",

"has project charter as an output"

"A staffing management plan often includes a resource ____, which is a column chart that shows the number of resources assigned to the project over time",

"histogram"

"If organizations want to be successful at implementing information technology projects, they need to understand the importance of project ____ and take actions to make effective use of people",

"human resource management"

"A work breakdown structure numbering system allows project staff to",

"identify the level at which individual elements are found"

"A work breakdown structure numbering system allows project staff to:",

"identify the level at which individual elements are found"

"In the ____ phase, the project team creates a definitive or very accurate cost estimate, delivers the required work, and provides performance reports to stakeholders",

"implementation"

"In the ____ phase, the project team creates a definitive or very accurate cost estimate, delivers the required work, and provides performance reports to stakeholders.",

"implementation"

"In thephase, the project team creates a definitive or very accurate cost estimate, delivers the required work, and provides performance reports to stakeholders",

"implementation"

"During ____ processes for a new project, the organization recognizes that a new project exists, and completes a project charter as part of this recognition",

"initiating"

"Inadequate planning, poor resource allocation, poor integration management, and lack of post-project review are risk conditions associated with the ____ project management knowledge area",

"integration"

"Costs resulting from defects that are discovered during the production of a service or product",

"internal failure costs"

"can by calculated by finding the discount rate that makes the NPV equal to zero",

"internal rate of return"

"Developing a(n) ____ to share its project management knowledge could help a company reduce internal costs by working more effectively",

"intranet"

"Business",

"is a part of the three-sphere model for systems management"

"Design of experiments",

"is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process"

"If a project is halfway completed and its schedule performance index is 110 percent and its cost performance index is 95 percent, how is it progressing?",

"it is ahead of schedule and over budget"

"Automatically stopping the process when something is wrong and then fixing the problems on the line itself as they occur",

"jidoka"

"Ais a meeting held at the beginning of a project so that stakeholders can meet each other, review the goals of the project, and discuss future plans",

"kick-off meeting"

"Management reviews, called phase exits or ____, are very important for keeping projects on track and determining if they should be continued, redirected, or terminated",

"kill points"

"Many organizations now collect and control an entire suite of projects or investments as one set of interrelated activities in one place, called a(n) ____",

"portfolio -----------------Chapter 8: Project Quality Management"

"Management by objectives assumes that the team",

"possesses a self-fulfillment philosophy"

"A(n) ____ is a series of actions directed toward a particular result",

"process"

"All of the following statements are true regarding issue logs EXCEPT",

"process"

"A(n)is a document used to coordinate all project planning documents and help guide a projects execution and control",

"project management plan"

"I, the ____ would normally be the general contractor responsible for building the house",

"project manager"

"Ideally, the ____ would be involved in initiating a project, but often the project manager is selected after many initiation decisions have already been made",

"project manager"

"In the example of the project of building a house, the ____ would normally be the general contractor responsible for building the house",

"project manager"

"In the example of the project of building a house, the ____ would normally be the general contractor responsible for building the house.",

"project manager"

"All of the following aspects are very important for project managers to be competitive, except",

"project managers should have high technical skills"

"In a ____, program managers report to the CEO.",

"project organizational structure"

"Factors such as user involvement, clear business objectives, a minimized or clearly defined scope, and firm basic requirements, are elements of ____",

"project scope management"

"An up-to-date is an important document for developing and confirming a common understanding of the project scope",

"project scope statement"

"A(n) ____ is a temporary endeavor undertaken to create a unique product, service, or result",

"project"

"According to Thamhain and Wilemon, is the ability to improve a workers position",

"promotio"

"According to Thamhain and Wilemon, ____ is the ability to improve a worker's position",

"promotion"

"A(n) ____ is a document prepared by a seller when there are different approaches for meeting buyer needs",

"proposal"

"All meetings should have a(n) ____ and intended outcome",

"purpose"

"A(n) ____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects",

"quality audit"

"A(n) ____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects____",

"quality audit"

"Another goal of quality assurance is continous ____ ____",

"quality improvement"

"A term used by customers to describe their general satisfaction with a service or product",

"quality"

"A(n)is a column chart that shows the number of resources assigned to a project over time",

"resource histogram"

"A____ maps the work of a project as described in the WBS to the people responsible for performing the work",

"responsibility assignment matrix"

"A____ maps the work of a project as described in the WBS to the people responsible for performing the work.",

"responsibility assignment matrix"

"A(n) ____ documents the procedures for managing risk throughout the project",

"risk management plan"

"A(n) ____ is a document that contains results of various risk management processes",

"risk register"

"Communication skills training usually includes ____ activities in which participants learn concepts such as building rapport",

"role-playing - role playing"

"Aprovides an estimate of what a project will cost",

"rough order of magnitude"

"Many organizations use ____ and templates to generate SOWs",

"samples"

"Many practitioners define project success as ____",

"satisfying the customer/sponsor"

"Many practitioners define project success as",

"satisfying the customer/sponsor"

"Good is very important to project success because it helps improve the accuracy of time, cost, and resource estimates, it defines a baseline for performance measurement and project control, and it aides in communicating clear work responsibilities",

"scope definition"

"Many professionals use ____ to help make several common business decisions, such as determining break-even points based on different assumptions",

"sensitivity analysis"

"It took only ____ years for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones",

"seven"

"Buyers often prepare a ____ list when selecting a seller to make this process more manageable",

"short"

"Buyers often prepare a ____ list when selecting a seller to make this process more manageable.",

"short"

"A white diamond on the Tracking Gantt chart represents a(n) ____",

"slipped milestone"

"A____ is an approach to help increase the support of stakeholders throughout the project",

"stakeholder management strategy"

"In an interview with two chief information officers (CIOs), both men agreed that the most important project management skills seem to depend on ____",

"the uniqueness of the project and the people involved"

"In an interview with two chief information officers (CIOs), both men agreed that the most important project management skills seem to depend on ____.",

"the uniqueness of the project and the people involved"

"Buyers typically develop a short list of the top ____ suppliers to reduce the work involved in selecting a source.",

"three to five"

"A(n) ____ is a list of risks that are low priority, but are still identified as potential risks",

"watch list"

"A(n) ____ is a tool that provides a systematic process for selecting projects based on many criteri",

"weighted scoring model"

"A(n) ____ is a tool that provides a systematic process for selecting projects based on many criteria",

SWM SU19 HCM part3

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