SWM301_P14

d

A ____ person achieves a balance between risk and payoff. a.risk-seeking b.risk-averse c.risk-fearing d.risk-neutral

d

According to the Standish Group's success potential scoring sheet, ____ has the highest relative importance. a.executive management support b.clear statement of requirements c.proper planning d.user involvement

a

According to the guideline governing ____, designate someone to take minutes and send the minutes out soon after the meeting. a.running the meeting professionally b.providing an agenda to participants before the meeting c.determining who should attend the meeting d.building relationships

b

According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible. a.determining if a meeting can be avoided b.determining who should attend the meeting c.defining the purpose and intended outcome of the meeting d.running the meeting professionally

c

According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the most appropriate method for giving complex instructions. a.phone call c.meeting b.e-mail d.Web Site

d

According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only inappropriate method for expressing support/appreciation. a.phone call c.meeting b.e-mail d.Web site

b

According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is "excellent" for encouraging creative thinking. a.phone call c.meeting b.e-mail d.Web Site

d

As the number of people involved in a project ____, the complexity of communications ____. a.increases, decreases c.increases, stays constant b.decreases, increases d.increases, increases

c

Four people have ____ communications channel(s). a.one c.six b.four d.eight

c

It takes ____ to help improve communication. a.timing c.leadership b.highly skilled employees d.outside consultants

b

KLCI Research Group's 2001 survey revealed that ____ percent identified anticipating and avoiding problems as the primary benefit of risk management. a.60 c.89 b.80 d.99

a

KLCI Research Group's 2001 survey revealed that ____ percent of the organizations surveyed had a Project Management Office. a.64 b.75 c.85 d.94

c

KLCI Research Group's 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk. a.75 b.87 c.97 d.99

d

KLCI Research Group's 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____. a.prevent surprises b.improve ability to negotiate c.meet customer commitments d.anticipate/avoid problems

c

Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language. a.10 c.58 b.25 d.85

c

Many practitioners define project success as ____. a.meeting project scope goals c.satisfying the customer/sponsor b.meeting time goals d.meeting cost goals

b

Many users prefer ____ to learn how to use a new system. a.phone conversations c.e-mail conversations b.face-to-face meetings d.reading user guides

d

Often, many non-technical professionals—from colleagues to managers—prefer to ____ about project information to try to find pertinent information. a.read detailed reports c.read Web pages b.read e-mails d.have a two-way conversation

a

Project sponsors can usually rank scope, time, and cost goals in order of importance in a(n) ____. a.expectations management matrix c.issue log b.responsibility assignment matrix d.priority matrix

c

Research indicates that project managers favor using ____ for conflict resolution over the other four modes. a.compromise c.confrontation b.smoothing d.forcing

c

Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings. a.long, frequent c.short, frequent b.short, infrequent d.long, infrequent

d

Some items discussed in a(n) ____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. a.final project report c.audit report b.design document d.lessons-learned report

c

The ____ line for any e-mail messages you write should clearly state the intention of the e-mail. a.to c.subject b.from d.cc

a

The ____ mode is also called the problem-solving mode. a.confrontation c.smoothing b.compromise d.forcing

d

There are ____ major processes involved in risk management. a.three b.four c.five d.six

a

Those who are ____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake. a.risk-seeking b.risk-averse c.risk-neutral d.risk-indifferent

b

Two people have ____ communications channel(s). a.zero c.two b.one d.three

b

Utility rises at a decreasing rate for a ____ person. a.risk-seeking b.risk-averse c.risk-neutral d.risk-indifferent

d

When using the ____, project managers exert their viewpoint at the potential expense of another viewpoint. a.confrontation mode c.smoothing mode b.compromise mode d.forcing mode

b

When using the ____, project managers retreat or withdraw from an actual or potential disagreement. a.confrontation mode c.smoothing mode b.withdrawal mode d.forcing mode

c

When using the ____, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement. a.confrontation mode c.smoothing mode b.withdrawal mode d.forcing mode

c

William Ibbs and Young H. Kwak's study revealed that the ____ industry had the lowest level of project management maturity in the area of quality management. a.engineering/construction b.telecommunications c.information systems d.high-tech manufacturing

c

William Ibbs and Young H. Kwak's study revealed that the ____ industry had the lowest level of project management maturity in the area of risk management. a.engineering/construction b.telecommunications c.information systems d.high-tech manufacturing

b

With the ____, project managers use a give-and-take approach to resolving conflicts. a.confrontation mode c.smoothing mode b.compromise mode d.forcing mode

a

____ are a complete set of organized project records that provide an accurate history of the project. a.Project archives c.Project databases b.Project backups d.Project notes

d

____ are a good way to highlight information provided in important project documents, empower people to be accountable for their work, and have face-to-face discussions about important project issues. a.Information retreats c.Information review meetings b.Status planning meetings d.Status review meetings

a

____ are developed for risks that have a high impact on meeting project objectives, and are put into effect if attempts to reduce the risk are not effective. a.Fallback plans b.Contingency reserves c.Contingency plans d.Contingency allowances

b

____ are often more effective particularly for sensitive information. a.Electronic communications c.Telephone conversations b.Short face-to-face meetings d.Long face-to-face meetings

c

____ are predefined actions that the project team will take if an identified risk event occurs. a.Fallback plans b.Contingency reserves c.Contingency plans d.Contingency allowances

a

____ describe what the project team has accomplished during a certain period. a.Progress reports c.Forecasts b.Status reports d.Updates

b

____ describe where the project stands at a specific point in time. a.Progress reports c.Forecasts b.Status reports d.Updates

a

____ employees are also more likely to enroll voluntarily in classes on the latest technology than those on developing their soft skills. a.Individual c.Groups of b.Service d.Team

b

____ involves deciding how to approach and plan the risk management activities for the project. a.Identifying risks b.Planning risk management c.Performing qualitative risk analysis d.Performing quantitative risk analysis

a

____ involves determining which risks are likely to affect a project and documenting the characteristics of each. a.Identifying risks b.Planning risk management c.Performing qualitative risk analysis d.Performing quantitative risk analysis

c

____ involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project. a.Performing quantitative risk analysis b.Planning risk responses c.Monitoring and controlling risk d.Performing qualitative risk analysis

d

____ involves numerically estimating the effects of risks on project objectives. a.Performing qualitative risk analysis b.Planning risk responses c.Planning risk management d.Performing quantitative risk analysis

a

____ involves prioritizing risks based on their probability and impact of occurrence. a.Performing qualitative risk analysis b.Planning risk management c.Planning risk responses d.Performing quantitative risk analysis

b

____ involves taking steps to enhance opportunities and reduce threats to meeting project objectives. a.Performing quantitative risk analysis b.Planning risk responses c.Monitoring and controlling risk d.Performing qualitative risk analysis

d

____ issues cause the most conflicts over the project life cycle. a.Project priority c.Cost b.Staffing d.Schedule

c

____ predict future project status and progress based on past information and trends. a.Progress reports c.Forecasts b.Status reports d.Updates