SWM_B

# During what part of the project management process group is the project scope statement created?

Planning

# You are a project manager on a $5,000,000 software development project. While working with your project team to develop a network diagram, you notice a series of activities that can be worked in parallel but must finish in a specific sequence. What type of activity sequencing method is required for these activities?

Precedence diagramming method

# You have just been assigned as project manager for a large manufacturing project. This one-year project is about halfway done. It involves five different sellers and 20 members of your company on the project team. You want to quickly review where the project now stands. Which of the following reports would be the MOST helpful in finding such information?

Progress

# Which of the following are GENERALLY illustrated BETTER by bar charts than network diagrams?

Progress or status

# A project manager for a small construction company has a project that was budgeted for $130,000 over a six-week period. According to her schedule, the project should have cost $60,000 to date. However, it has cost US $90,000 to date. The project is also behind schedule, because the original estimates were not accurate. Who has the PRIMARY responsibility to solve this problem?

Project manager

# Who is ultimately responsible for quality management on the project?

Project manager

# A project management plan should be realistic in order to be used to manage the project. Which of the following is the BEST method to achieve a realistic project management plan

Project manager creates the project management plan based on input from the team

# The process of monitoring specific project results to determine if they comply with relevant quality standards is called:

Quality Control

# A team is using a fishbone diagram to help determine what quality standards will be used on the project. What part of the quality management process are they in?

Quality planning

# When would a milestone chart be used instead of a bar chart?

Reporting to management

# All of the following are tools/ techniques of Perform Quality Assurance, EXCEPT?

Reserve analysis

# A project manager has received activity duration estimates from his team. Which of the following does he need in order to complete the Develop Schedule process?

Reserves

# Which of the following is not part of project human resource management?

Resource estimating

# Project information has been distributed according to the communications management plan. Some project deliverables have been changed in accordance with the project management plan. One stakeholder expressed surprise to the project manager upon hearing of a previously published change to a project deliverable. All stakeholders received the communication containing notification of the change. What should the project manager do?

Review the communications management plan and make revisions if necessary

# A heuristic is BEST described as a:

Rule of thumb

# A project manager is taking over a project from another project manager during the planning process group. If the new project manager wants to see what the previous project manager planned for managing changes to the schedule, it would be BEST to look at the:

Schedule management plan

# Communications are often enhanced when the sender ___ the receiver.

Shows concern for the perspective of

# The project has been going well, except for the number of changes being made. The project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. There are 14 project management processes selected for use on this project. The project manager is a technical expert as well as having been trained in communications and managing people. Which of the following is the MOST likely cause of the project problems?

Some stakeholders were not identified

# Which ofthe following BEST describes the relationship between standard deviation and risk?

Standard deviation tells you how unsure the estimate is

# A large, one-year telecommunications project is about halfway done when you take the place of the previous project manager. The project involves three different sellers and a project team of 30 people. You would like to see the project's communications requirements and what technology is being used to aid in project communications. Where will you find this information?

The communications management plan

# Which of the following is CORRECT

The critical path helps prove how long the project will take

# You have a project with the following activities: Activity A takes 40 hours and can start after the project starts. Activity B takes 25 hours and should happen after the project starts. Activity C must happen after activity A and takes 35 hours. Activity D must happen after activities Band C and takes 30 hours. Activity E must take place after activity C and takes 10 hours. Activity F takes place after Activity E and takes 22 hours. Activities F and D are the last activities of the project. Which of the following is TRUE if activity B actually takes 37 hours?

The critical path is Start, A, C, E, F, End

# Formal written correspondence with the customer is required when:

The customer requests additional work not covered under contract

# Two people are arguing about what needs to be done to complete a work package. If the project manager wants to know what is going on, she should pay MOST attention to:

The pitch and tone of the voices, and physical mannerisms

# A cost performance index (CPI) of 0.89 means:

The project is only getting 89 percent out of every dollar invested.

# During project planning, you estimate the time needed for each activity and then add the estimates to create the project estimate. You commit to completing the project by this date. What is wrong with this scenario?

The team did not create the estimate, and a network diagram was not used

# What is the duration of a milestone?

There is no duration

# If a project manager wants to report on the actual project results vs. planned results, she should use a:

Variance report

# During project executing, a team member comes to the project manager because he is not sure of what work he needs to accomplish on the project. Which of the following documents contain detailed descriptions of work-packages?

WBS dictionary

# Lag means:

Waiting time

# Extensive use of ___ communication is most likely to aid in solving complex problems.

Written

# The main focus of life cycle costing is to:

consider operations and maintenance costs in making project decisions.

# If the optimistic estimate for an activity is 12 days, and the pessimistic estimate is 18 days, what is the standard deviation of this activity?

1

# Communication is the key to the success of a project. As the project manager, you have three stakeholders with whom you need to communicate. As such, you have six channels of communication. A new stakeholder has been added that you also need to communicate with. How many communications channels do you have now?

10

# To control the schedule, a project manager is analyzing the project to predict project duration. She does this by analyzing the sequence of activities with the least amount of scheduling flexibility. What technique is she using?

Critical path method

# Which of the following is a KEY attribute of scope verification?

Customer acceptance of project deliverables

# The project has 13 team members and affects over 15 departments in the organization. Because the project is 20 percent complete to date and the team has had successful performance reports from five of the affected departmnents, the project manager holds a party to celebrate. The project manager invites key stakeholders from all of the departments to the party, in order to give those providing good reviews an informal opportunity to communicate good things to those departments that have not yet been affected by the project. At the party, the project manager walks around to try to discover any relevant information that would help the project be more successful. He happens to hear a manager of one of the departments talking about setting up more regular meetings on the project. The BEST thing for the project manager to do would be to FIRST:

Review the information distribution methods on the project

# In attempting to complete the project faster, the project manager looks at the cost associated with crashing each activity. The BEST approach to crashing would also indude looking at the:

Risk impact of crashing each activity

# A project manager is using weighted average duration estimates to perform schedule network analysis. Which type of mathematical analysis is being used?

PERT

# A team member from research and development tells you that her work is too creative to provide you with a fixed single estimate for the activity. You both decide to use the labor hours per installation from past projects to predict the future. This is an example of which of the following?

Parametric estimating

# If project time and cost are not as important as the number of resources used each month, which of the following is the BEST thing to do?

Perform resource leveling

# Cost performance measurement is BEST done through which of the following?

Calculating earned value and using the indexes and other calculations to report pas performance and forecast future performance.

# A project manager has just been assigned a team that comes from many countries, including Brazil, Japan, the US, and Britain. What is her BEST tool for success?

Communication and well-developed people skills

# A new product development project has four levels in the work breakdown structure and has been sequenced using the precedence diagramming method. The activity duration estimates have been received. What should be done NEXT?

Compress the schedule

# The MOST likely result of communication blockers is that:

Conflict occurs

# Your project management plan results in a project schedule that is too long. If the project network diagram cannot change but you have extra personnel resources, what is the BEST thing to do?

Crash the project

# The WBS, estimates for each work package, and the network diagram are completed. Which of the following would be the NEXT thing for the project manager to do?

Create a preliminary schedule and get the teams approval

# The project status meeting is not going weIl. Everyone is talking at the same time, there are people who are not participating, and many topics are being discussed at random. Which of the following rules for effective meetings is NOT being adhered to?

Create and publish an agenda and a set of rules for controlling the meeting

# The purpose of status meetings is to:

Exchange information about the project

# The project manager is expecting a deliverable to be submitted by e-mail from a team member today. At the end of the day, the project manager contacts the team member to notify him that it has not been received. The team member apologizes and says that he was not able to e- mail the deliverable, and it was sent through themail instead. The team member goes on to explain that he notified the project manager that this would occur during a phone conversation they had while the project manager was traveling. "Wasn't that the conversation we had when I told you I could not hear you well due to poor cell phone coverage?" asks the project manager. "Yes," replies the team member. What could have avoided this problem?

Feedback during the communication

# A project manager has a project team consisting of people in four countries. The project is very important to the company, and the project manager is concerned about its success. The length of the project schedule is acceptable. What type of communication should he use?

Formal written communication

# Communications under a contract should tend toward:

Formal written communication

# The project status report is an example of which type of communication?

Formal written communication

# During the middle of the project, things have been going well. The work authorization system has allowed people to know when to start work, and the issue log has helped keep track of stakeholders' needs. The benefit cost ratio has been improving, and the sponsor has expressed his appreciation for the team members' efforts by hosting a milestone party for the team. The project manager gets a call from a team member saying that the results from the completion of their activity's predecessor is two days late. Which of the following reasons would BEST describe why this occurred?

Functional management was not included in the communications management plan

# You are a project manager for a new product development project that has four levels in the work breakdown structure. A network diagram has been created, the duration estimates have been compressed, and a schedule has been developed. What time management activity should you do NEXT?

Gain approval

# A particular stakeholder has a reputation for making many changes on projects. What is the BEST approach a project manager can take at the beginning of the project to manage this situation?

Get the stakeholder involved in the project as early as possible

# A project manager overhears a conversation between two stakeholders who are talking about how unhappy they are with the impacts of the project on their own departments. Stakeholder A asks if the project is on time, and stakeholder B replies that the SPI is 1.05. Stakeholder A asks if the project manager for the project knows of stake holder B's concern. Stakeholder B responds that he is not sure. What is the BEST thing for the project manager to do?

Arrange a meeting with both stakeholders to allow them to voice any concerns they may have

# A team member is visiting the manufacturing plant of one of the suppliers. Which of the following is the MOST important thing to be done in any telephone calls the project manager might make to the team member?

Ask the team member to repeat back what the project manager says

# When do stakeholders have the MOST influence on a project?

At the beginning of the project

# One common way to compute estimate at completion (EAC) is to take the budget at completion (BAC) and:

divide by CPI

# A project manager wants to more extensively involve the stakeholders on the project. Which of the following would be the BEST way to accomplish this?

Have the stakeholders periodically review the list of project requirements

# The requirements of many stakeholders were not approved for inclusion in your project. Therefore, you had a difficult time receiving formal approval of the project management plan for this project. The stakeholders argued and held up the project while they held meeting after meeting about their requirements. The project was finally approved and work began six months ago. All of the following would be good preventive actions to implement EXCEPT:

Hold meetings with the stakeholders to go over the work that will not be added to the project

# A project manager has a problem with a team member's performance. What is the BEST form of communication for addressing this problem?

Informal verbal communication

# Stakeholders can be identified in which project management process groups?

Initiating, planning, executing, monitoring and controlling, and closing

# The work breakdown structure can be an effective aid for communication in which situation(s)

Internal and external to the project

# Which tool or technique for collecting requirements is often the most expensive and time consuming?

Interview

# ___________causes people to participate in an activity for their own enjoyment.

Intrinsic motivation

# An activity has an early start (ES) of day 3, a late start (LS) of day 13, an early finish (EF) of day 9, and a late finish (LF) of day 19. The activity:

Is not on the critical path

# Which of the following is a benefit of an analogous project estimate?

It gives the project team an understanding of management's expectations

# A project has three critical paths. Which of the following BEST describes how this affects the project?

It increases the project risk

# Rearranging resources so that a constant number of resources is used each month is called:

Leveling

# When a project manager is engaged in negotiations, nonverbal communication skills are of:

Major importance

# During project executing, a large number of changes are made to the project. The project manager should:

Make approved changes as needed, but retain the schedule baseline

# The project is calculated to be completed four days after the desired completion date. You do not have access to additional resources. The project is low risk, the benefit cost ratio (BCR) is expected to be 1.6, and the dependencies are preferential. Under these circumstances, what would be the BEST thing to do?

Make more activities concurrent

# A dependency requiring that design be completed before manufacturing can start is an example of a:

Mandatory dependency

# Which of the following is the BEST thing to do to try to complete a project two days earlier?

Meet with the team and look for options for crashing or fast tracking the critical path

# Senior management is complaining that they are not able to easily determine the status of ongoing projects in the organization. Which of the following types of reports would help provide summary information to senior management?

Milestone reports

# Which of the following is the BEST project management tool to use to determine the longest time the project will take?

Network diagram

# If the optimistic estimate for an activity is 14 days, the most likely estimate is 15 days, and the pessimistic estimate is 19 days, what should the duration of this activity?

15.5 days

# If earned value (EV) = 450, actual cost (AC) = 400, planned value (PV)=425, what is cost variance (CV)?

50

# Which of the following is CORRECT?

A critical path can run over a dummy

# Based on the following, if you needed to shorten the duration of the project, what activity would you try to shorten?

Activity C

# A project manager is in the middle of the executing process of a very large construction project when he discovers that the time needed to complete the project is longer than the time available. What is the BEST thing to do?

Determine options for schedule compression and present management with his recommended option

# The float of an activity is determined by

Determining the amount of time the activity can be delayed before it delays the critical path

# Which of the following processes includes asking team members about the time estimates for their activities and reaching the agreement on the calendar date for each activity?

Develop Schedule

# Which of the following processes incudes asking team members about the time estimates for their activities and reaching agreement on the calendar date for each activity?

Develop Schedule

# You are a project manager on a $5,000,000 software development project. While working with your project team to develop a network diagram, your data architects suggest that quality could be improved if the data model is approved by senior management before moving on to other design elements. They support this suggestion with an article from a leading software development journal. Which of the following BEST describes what this type of input is called?

Discretionary dependency

# Estimate at completion (EAC) is periodic evaluation of:

anticipated total cost at project completion.

# From the project perspective, quality attributes:

are specific characteristics for which a product is designed and tested.

# Pareto charts helps the project manager:

focus on the most critical issues to improve quality.

# A work breakdown structure numbering system allows project staff to:

identify the level at which individual elements are found

# A dependency requiring that design be completed before manufacturing can start is an example of a:

mandatory dependency

# What approach to developing a WBS involves writing down or drawing ideas in a nonlinear format?

mind mapping

# The cost of choosing one project and giving up another is called:

opportunity cost.

# When a product or service completely meets a customer's requirements:

quality is achieved.

# The work breakdown structure can BEST be thought of as an effective aid for_______ communications.

stakeholder

# Quality is:

the degree to which the project meets requirements.

# Analogous estimating:

uses actual detailed historical costs