Telephone, Fax, and E-mail Communication Quiz Module 7
Which checking emails for new prescription requests, a pharmacy technician sees an email from an unidentifiable source. Which of the following actions should the technician take to ensure patients' confidentiality and safety?
Avoid opening the message
A pharmacy technician should answer the pharmacy's phone by the third ring for which of the following reasons?
It projects an image of efficiency
A patient faxes their prescription to a pharmacy department. A pharmacy technician takes the fax to the pharmacist to be filled. Which of the following actions is necessary before the patient can obtain the filled prescription?
The patient must bring the original prescription to the pharmacy
A patient calls a pharmacy about a prescription error. Which of the following professionals should hand this call?
The pharmacist
For which of the following reasons is it most important for a pharmacy technician to follow proper telephone communication protocols in the pharmacy?
The technician represents the pharmacy to the patient during telephone conversations
A pharmacy technician receives a call from a patient who is experiencing a severe adverse effect from a medication. Which of the following actions should the technician take?
Transfer the call to the pharmacists immediately
Before a pharmacy can send and receive electronic communications about a patient and their medical information, a patient must complete which of the following documents?
A consent form
A pharmacy technician is responding to an email from a patient who has a doctoral degree. The technician should address the email in which of the following ways?
Dear Dr. Ames,
A pharmacy technician is composing an email that includes protected health information. Which of the following actions should the technician take?
Ensure the information is encrypted and/or password-protected
Which of the following methods is commonly used to communicate between pharmacies and prescribers' offices?
Fax machines
