TestOut Introduction to Computers (A+) Chapter 13 Review
You have connected your printer directly to your Windows workstation with a USB cable. Which type of printer have you set up? • A web-enabled printer • A local printer • A shared printer • A network printer
A local printer A local printer is connected directly to a specific computer. A network printer is connected to the network router or switch. A shared printer is connected to a computer and then configured through network sharing. A web-enabled printer is connected to the network remotely using the internet.
In order to edit print server properties in Windows 11, which section do you need to select from the Settings menu? • Accessibility • Bluetooth & devices • Network & internet • Bluetooth
Bluetooth & devices You need to select the Bluetooth & devices section in order to access the Printers and servers option, which gives you access to print server properties. The Accessibility section lists options for helping people who have learning, vision, hearing, and mobility impairments. The System section is the place where you'll find basic settings to customize your computer, including display, notifications, apps, and power options. The Network & internet section provides options that let you configure and manage Wi-Fi, airplane mode, VPN, mobile hotspot, and more.
Inkjet printers are popular for small businesses because they provide good quality printouts. However, fuzzy lines can appear in artwork, or colored areas in images can sometimes start and stop before they should. Which of the following should you do when this happens? • Calibrate the printer • Clean the printhead • Clear the paper jam • Replace the ink supply
Calibrate the printer Calibration ensures that the printhead and paper are properly aligned so that printouts are aligned and clear, avoiding fuzzy lines or colored areas that sometimes start and stop before they should. The feeder or rollers can become jammed, but a jammed feeder or rollers do not affect the printed image's misalignment, which can cause fuzzy lines or other issues. Clean the printhead if the printout looks smudged or blotchy or if a specific color is missing. Replace ink cartridges in a timely manner to avoid dried ink and blocked printheads.
Inkjet printers spray microscopic dots of ink with precise, controlled movement. Which of the following components carries the printhead back and forth during a print job? • Rubber rollers • Duplexing assembly • Stepper motor • Carriage assembly
Carriage assembly The carriage assembly carries the printhead and ink cartridges back and forth with precise, controlled movement during a print job. The duplexing assembly is an optional printer attachment that automatically turns over paper and reroutes it back through the printer for two-sided printing. Plastic or rubber rollers tightly pinch the paper and move it through the printing process. The stepper motor helps move the carriage back and forth and advances the paper rollers one print line at a time.
Sarah, a tech support specialist, receives a call from a client complaining about "ghosting" on their laser printer. The client explains that faint, double, echo-images from previous printouts are showing up on subsequent pages. What should Sarah suggest as the MOST likely solution? • Check the fluorescent lamp and rubber scraper. • Replace the printer cable. • Increase the printer's memory. • Reinstall the printer driver.
Check the fluorescent lamp and rubber scraper Check the fluorescent lamp and rubber scraper is the correct answer. Ghosting is often caused when the fluorescent lamp and rubber scraper do not remove all toner from the drum prior to starting a new print job. Checking and possibly replacing these components would likely solve the problem. Reinstalling the printer driver is incorrect. Ghosting is a physical issue related to the printer's internal components, not a software issue. Reinstalling the printer driver would not solve this problem. Replacing the printer cable is incorrect. The printer cable is responsible for data transmission between the computer and the printer. It does not affect the physical printing process, so replacing it would not solve the ghosting issue. Increasing the printer's memory is incorrect. While a printer's memory can affect its performance, it does not directly cause physical issues like ghosting.
As an IT network administrator for your financial company, you have decided to set up document scanning services to digitize, store, and share the large number paper-based documents used in financial transactions. You want to be able to store these digitized documents offsite and make them available to all authorized employees from a centralized storage location for mobility and collaboration in real time. Which of the following document scanning solutions MOST closely matches your requirements? • Scan-to-folder • OCR • Scan-to-email • Cloud services
Cloud services Cloud services most closely match your requirements, as the digitized documents will be stored offsite will be available from a centralized storage location and will provide for mobility and collaboration in real time. Scan-to-email is a network document scanning method that sends scanned documents to individuals or groups via email. While the attached scan documents would be stored by the email service offsite, they are not stored in a centralized location for access by all authorized employees for collaboration in real time. Scan-to-folder is network document scanning method that provides a centralized repository for sharing scanned documents over a network, but the documents are stored locally, and this method does not provide features for collaborating in real time. OCR (Optical Character Recognition) is software that converts hard copy documents into digital information that can then be edited or transformed. OCR is not a scanning or storage solution.
Which of the following is a type of printer that is considered very noisy because it hits the printhead on the paper? • Thermal • Laser • Inkjet • Dot matrix
Dot matrix The hitting action of the printhead on the paper is the reason that impact printers are noisy. Laser, Inkjet, and thermal printers do not hit the paper with the printhead and are less noisy than a dot matrix printer.
You want to scan a variety of family history documents and photos, many of which are very large. There are also some family history books that you need to scan. Which of the follow scanners will MOST likely meet your scanning needs? • Flatbed scanner • Network scanner • Multi-function printer (MFP) scanner • Stand-alone scanner
Flatbed scanner A flatbed scanner is specifically designed to manually scan bulky items, such as pages in a book or large-sized documents. Multi-function printers (MFPs) include a scanner. However, the scanner bed is not normally designed to handle large-sized documents or books. A network scanner has a built-in network server that securely pushes scanned documents to a network folder. However, for scanning family history documents, you do not normally need networking services. While a flatbed scanner is a type of stand-alone scanner, for this scenario, you need to make sure that you purchase a flatbed scanner that can handle the large documents and books that you are in possession of.
After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following printer components is MOST likely causing the problem? • Secondary corona • Print drum • Primary corona • Fuser rollers
Fuser rollers Because the fuser rollers heat and press the entire paper, dirty fuser rollers are the most likely problem. The other components do not touch the paper directly and would not cause a problem with fusing the toner to the page.
One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following printer components (if adjusted or replaced) would BEST fix the printer? • OPC drum • Fuser unit • Toner hopper • Laser • Photoreceptor drum
Fuser unit After the toner has been applied to the paper, the paper passes through two heated rollers known as the fuser, or fuser unit. The heat and pressure from the rollers fuse the toner particles into the fibers on the paper. If the toner on the finished printed paper is smudging, the most likely issue is that the fuser unit is malfunctioning in some way. Since the text is being printed, the toner hopper is dispensing toner and would not cause the issue. The photoreceptor and the environmentally friendly version known as organic photo conductor drums (OPC drums) receive the charge from the corona wire. If these parts were not working, the text would not be transferred to the paper. Likewise, if the laser were not working, the image of the text would not be drawn on the photoreceptor drum, and the paper would come out blank.
What is the best way to set up a Wi-Fi-incompatible printer to provide the most reliable wireless printing? • If the printer has a USB port, plug in a USB wireless adapter. • Share the printer from a computer that has a wireless network connection. • If the printer is Bonjour-enabled, use workstation discovery with the Bonjour service. • If the printer is Ethernet-capable, connect it to the network through a wireless router.
If the printer is Ethernet-capable, connect it to the network through a wireless router. If a printer is not Wi-Fi-capable but it has an Ethernet port, connect the printer to a wireless router with an Ethernet cable. Users on the same network as the wireless router will be able to send jobs to the printer as if the printer had a wired connection. (All users will have to install that printer's driver on their workstations.) Bonjour can only be used for wireless printing through a Wi-Fi connection. A USB wireless adapter will not provide a wireless connection for a printer because the adapter needs to be connected to a device with an operating system and the capacity to install drivers. The wireless router option is more reliable than connecting the printer to a workstation that has a wireless connection to the network and then sharing the printer from that workstation. The workstation performs the same role as the wireless router, but the workstation will shut down more often than the wireless router would.
Which of the following is the ONLY type of printer that can print multi-part forms that use carbon paper? • Thermal printer • Inkjet printer • Laser printer • Impact printer
Impact printer The only printer that can handle multi-part forms using carbonless or carbon paper is an impact printer, as the printhead physically strikes the surface. A laser printer, Inkjet printer, or thermal printer cannot print forms with carbon paper because these types of printers do not physically strike the surface.
A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picks up the print job, only the top half of each page is printed, and the bottom half is blank. Which of the following will MOST likely rectify this issue? • Install additional memory in the printer. • Instruct her to avoid sending complex print jobs to the printer. • Ask the network administrator to increase the speed of the network link in her department. • Install additional memory in her workstation. • Update the printer driver on her workstation.
Install additional memory in the printer. If only part of a page is printed on a laser printer (and the rest of the page is blank), you most likely need to add memory in the printer. This is especially true if it happens when complex graphical documents are printed, but printing works correctly with text-only documents. In rare circumstances, updating the printer driver could also fix the issue, but this is unlikely. Adding memory to her workstation would not solve the issue, as the printer (not the workstation) needs more memory. The speed of the network link does not affect the quality of a printer's output. Because creating and printing complex worksheets is part of her job, instructing the user to avoid sending complex print jobs to the printer does not resolve the issue.
As an IT technician, you added a printer for a client. When you did this, you were prompted to select and install the drivers. Which of the following can you do to avoid repeating this step for subsequent clients? • Install the printer drivers on the print server. • Configure the computer for each client to act as a print server. • Configure a wireless print server to be accessible on the network. • Reconfigure the printer as a wireless printer so that the printer drivers are not necessary.
Install the printer drivers on the print server. When you install the proper printer drivers on the print server, they are automatically downloaded and configured for the client whenever you add a printer. Making each client a print server defeats the purpose of having a single print server for all clients. Printer drivers are always needed as part of the print process. Simply configuring a wireless print server to be accessible on the network does not solve the issue. You would still need to install the printer drivers on the print server.
What is an advantage of using scan-to-email over scan-to-folder network document scanning? • It supports SSL encryption. • It can transmit larger files. • It is supported by the SMB protocol. • It can share scanned files to the network.
It supports SSL encryption. Scan-to-email network document scanning supports SSL encryption, which provides a more secure transmission than the scan-to-folder method. Email file size limitations (normally 10 Mb or less) can be prohibitive, while scan-to-folder can transmit files over 10 MB. Scan-to-folder (not scan-to-email) is supported by Server Message Block (SMB) protocol. Scan-to-folder (not scan-to-email) is designed to share files over a network. Scan-to-email is designed to share files with individuals or groups.
Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets your company's printing requirements? • Inkjet • Thermal • Dot matrix • Laser
Laser Although laser printers might cost more to purchase, in the long run, the cost to print black-and-white text (with occasional graphics) is less per page than with an Inkjet printer. Many Inkjet printers also use duplexing assemblies to print two-sided paper and cost less to purchase. But the cost to print black-and-white text is less with a laser printer. Thermal printers typically cost more to purchase and require specialty materials, making them more expensive than a laser printer for the type of work that this company requires. Dot matrix printers are inexpensive, but they are slow, do not offer two-sided printing, and have a low-quality output.
Which type of printer uses a drum, plastic toner, and fuser to create a printed page? • Ink jet • Dye sublimation • Laser • Dot matrix
Laser Laser printers use a laser to charge a metal drum. The drum picks up plastic toner, and the toner is then fused onto the paper (using rollers and heat). Dot matrix printers use an inked ribbon. The printing mechanism strikes the ribbon to put ink onto the paper. A dye sublimation printer is a non-impact printer that uses film-embedded dye. Inkjet printers are quiet non-impact printers that store ink in a reservoir.
Which printer permission would you assign to a user so that they can pause the printer? • Print • Manage documents • Manage this printer • Pause printers
Manage this printer Users with the Manage this printer permission can pause the printer and edit the printer properties, but cannot manage any documents waiting to be printed. Users with the Manage documents permission can manage all documents in the queue (pause, resume, delete, or rearrange the order). Users with the Print permission can print using the printer. The Pause printers permission does not exist.
Which of the following is an advantage of connecting a printer to a network? • You can use a less costly printer. • Troubleshooting costs are decreased. • Multiple users can print to the same printer. • Printing speed is increased.
Multiple users can print to the same printer. Connecting a printer to a network lets multiple users print to the same printer. While it is common to purchase a larger and faster printer, network printers by themselves are not faster than equivalent non-networked printers. Network printers are often more expensive than non-networked printers. In many cases, you can purchase networked or non-networked versions of the same printer. Troubleshooting a network printer is often more difficult than simply connecting a printer to a single client (workstation), as there are more points of failure (such as the print server or router) to troubleshoot.
Which component in a laser printer prepares the photosensitive drum for writing by causing the drum to receive a negative electrostatic charge? • Fuser • Primary corona • Organic photoconductor (OPC) drum • Transfer corona
Primary corona The primary corona (also called the main corona or the charge corona) prepares the photosensitive drum for writing by causing the drum to receive a negative electrostatic charge. Depending on the printer, the primary corona is either wires or rollers. The organic photoconductor (OPC) drum is just another name for the photosensitive drum. The transfer corona (sometimes called the secondary corona) charges the paper to attract the toner. Fusing rollers attach the toner to the paper by pressing and melting the paper.
Match each key printing term to the appropriate description. Description: Software that allows the printer to communicate with the print device. Terms: • Print server • Print driver • Printer port • Print queue • Print spooler
Print driver Below are the correct definitions for each printing term. • Print driver - The software that allows the printer to communicate with the print device. • Printer port - The connection point for the print device to connect to a print server. • Print queue - The location on the hard disk that holds print jobs waiting to be processed. • Print server - The software process that sends print jobs to the print device. • Print spooler - The software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device.
Match each key printing term to the appropriate description. Description: Location on the hard disk that holds print jobs waiting to be processed. Terms: • Print server • Print driver • Printer port • Print queue • Print spooler
Print queue Below are the correct definitions for each printing term. • Print driver - The software that allows the printer to communicate with the print device. • Printer port - The connection point for the print device to connect to a print server. • Print queue - The location on the hard disk that holds print jobs waiting to be processed. • Print server - The software process that sends print jobs to the print device. • Print spooler - The software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device.
Which term refers to the portion of the hard drive where print jobs are stored before going to the print device? • Printer port • Print queue • Print driver • Print device
Print queue The print queue is the portion of the hard drive where print jobs are stored before going to the print device. The print device is the physical device connected to the print server where print output occurs. The print driver is the software that allows the printer to communicate with the print device. The printer port is the hardware that allows a print device to connect to a print server.
Match each key printing term to the appropriate description. Description: Software process that sends print jobs to the print device. Terms: • Print server • Print driver • Printer port • Print queue • Print spooler
Print server Below are the correct definitions for each printing term. • Print driver - The software that allows the printer to communicate with the print device. • Printer port - The connection point for the print device to connect to a print server. • Print queue - The location on the hard disk that holds print jobs waiting to be processed. • Print server - The software process that sends print jobs to the print device. • Print spooler - The software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device.
Match each key printing term to the appropriate description. Description: Software process that captures print jobs from applications. Terms: • Print server • Print driver • Printer port • Print queue • Print spooler
Print spooler Below are the correct definitions for each printing term. • Print driver - The software that allows the printer to communicate with the print device. • Printer port - The connection point for the print device to connect to a print server. • Print queue - The location on the hard disk that holds print jobs waiting to be processed. • Print server - The software process that sends print jobs to the print device. • Print spooler - The software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device.
When an application (such as Microsoft Word) sends a print job to the printer, which of the following manages the printing process? • Printer port • Print driver • Print queue • Print spooler
Print spooler The print spooler is an executable file that runs as a service on Windows to manage the printing process. A print queue is a list of print jobs that are waiting to be processed by the print device. Each printer has its own print queue. A printer port is the connection point for the print device to connect to a computer. The print driver provides information to the hardware properties for supported features.
Several employees have called you to complain about the default configuration settings on the network printer. One has asked to change the page orientation, another has wanted to change the collating setting, and another asked about duplexing. Which of the following print features would allow the employees to make the requested changes to their print jobs? • Print queue • Print spooling • Print server • Printer Properties
Printer Properties The employees can use the Printer Properties feature to edit the printer properties and to configure custom settings for the specific print device. The print queue is the location on the hard disk that holds print jobs that are waiting to be processed. A print server is the process that manages the flow of print requests for how and when documents are sent to the printer. The print spooling service captures print jobs from an application, holds them in a queue, and then sends each job to the print device.
Which printer management feature would you use to view the drivers that a printer uses? • Print spooling service • Print Server Properties • Print queue • Printer Properties
Printer Properties View Printer Properties to see all the drivers that a printer uses. You can also use Printer Properties to view the port that a printer uses, manage user permissions, and configure color management profiles. Use Print Server Properties to view all the printer ports that a system uses. This function also displays the print drivers for the system, including drivers required by network users, notifications, and the spooler location. The print spooling service is a software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device. The print queue is the location on the hard disk that holds print jobs that are waiting to be processed.
Match each key printing term to the appropriate description. Description: Connection point for the print device to connect to a print server. Terms: • Print server • Print driver • Printer port • Print queue • Print spooler
Printer port Below are the correct definitions for each printing term. • Print driver - The software that allows the printer to communicate with the print device. • Printer port - The connection point for the print device to connect to a print server. • Print queue - The location on the hard disk that holds print jobs waiting to be processed. • Print server - The software process that sends print jobs to the print device. • Print spooler - The software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device.
You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image? • Use a heavier weight paper to avoid paper shift. • Vacuum the fuser assembly to clean off excessive ink toner. • Replace the imaging drum, as it is probably at end of life. • Remove the toner container and gently shake it to remove clumps from the image toner.
Replace the imaging drum, as it is probably at end of life. Ghost images within 2 to 3 cm of the original image are an indication that the ghosting is caused by the imaging drum. When a drum unit comes to the end of its useable life cycle, it may not discharge properly, leaving behind faint traces of the previous print job. An imaging drum can also become defective and discharge incorrectly between print runs, causing ghosting to occur. In either case, the best solution it to replace the imaging drum. Using heavier-weight paper will not fix ghosting images. If the drum is bad, the ghosting will still be present regardless of the paper weight. Heavier-weight paper can actually cause ghosting to occur if the ghosting issue is the result of a faulty fuser unit. If the printing were done in a high-humidity environment, it is possible that the toner could clump together inside the cartridge. When this happens, the toner powder is not distributed evenly when printing, which can lead to ghost images on the page. However, Arizona is a very dry environment, so this probably isn't the issue. Vacuuming the fuser assembly would not solve a ghosting issue.
Which of the following is the feed assembly on a thermal printer that is used to move the paper through the printer? • Stepper motor • Paper feeder • Rubber platen • Unwind spindle
Rubber platen Thermal printer technology is simple. The feed assembly is a rubber roller, or platen, that grabs the paper and passes it through the printer. A spring device applies pressure to the paper so that the paper always touches the printhead as it passes through. The unwind spindle only holds a roll of labels or paper and does not move. A thermal printer does not have a stepper motor like an Inkjet printer. A thermal printer does not have a paper feeder like a dot matrix printer.
Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem? • The photosensitive drum is wearing out. • The fuser assembly is damaged. • The corona wire is dirty. • The paper is poor quality.
The corona wire is dirty. If a corona wire is dirty, it might not create a uniform charge. As a result, the toner might not be attracted correctly to the photosensitive drum or paper. A vertical stripe is a typical symptom of this problem. Be careful when cleaning a corona wire because they are delicate. Paper quality, a damaged fuser, or a worn-out drum do not normally cause printing of vertical lines on a page.
You are a network administrator troubleshooting a network printer that is frequently experiencing paper jams. You have checked the paper tray and confirmed that the paper is not curled, wrinkled, dusty, wet, torn, or folded. The paper stack does not exceed the limit nor is above the arrow on the edge guide. However, the printer still jams when multiple pages are being fed. What should you check next? • The printer's memory • The printer's driver • The feed rollers and the tray alignment guide • The printer's IP address
The feed rollers and the tray alignment guide Checking the feed rollers and the tray alignment guide is the correct answer. If multiple pages are being fed through the printer overlapping or in a stack, the media is failing to separate. This can be caused by problems with the feed rollers or the tray alignment guide. Checking the printer's IP address is incorrect. The IP address of the printer is related to network connectivity issues, not paper jams. Checking the printer's driver is incorrect. The printer driver is software that allows the printer to communicate with the computer. It does not have a direct impact on physical issues like paper jams. Checking the printer's memory is incorrect. While a printer's memory can affect its performance, it does not directly cause paper jams.
Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems? • The program used to create the document has a bug. • The wrong printer driver has been selected. • The hard drive on the print server is corrupt. • The cable connecting the printer to the network is failing.
The wrong printer driver has been selected. In most cases, the issue described in this question is the result of a bad or incorrect printer driver. When Hannah moved and created a connection to her new printer, she selected the wrong printer driver. A failing hard drive has been known to corrupt a printer driver, but since others are not having the same issue, the most likely cause of the problem is the driver on Hannah's computer. If the cable was bad or failing, the print job would not make it to the printer, and others in the company would experience the same problem. Since Hannah used the same word process in her old department, it is unlikely that it would suddenly stop working because of a bug in the software.
Jeremy has just purchased an entry-level filament 3D printer to create three-dimensional game accessories. He has just printed his first game piece, but there are problems with adhesion between the filament layers, and the final piece is slightly warped. Which of the following BEST provides the solution to Jeremy's issues? • Use a heated bed • Calibrate the stepper motors • Calibrate the extruder • Calibrate the build platform
Use a heated bed The best solution for Jeremy's issues is to use a heated build bed. Using a heated bed helps control the cooling process and prevents issues like poor adhesion to the bed, poor adhesion between layers, and warping from uneven or early cooling. While the following solutions do not provide the best solutions for Jeremy's issues, these solutions do provide fixes for other 3D printing issues: • Calibrating the extruder ensures that the printer is depositing the correct amount of filament every time. • Calibrating the build platform ensures that you get even layers in your build by leveling your platform. • Calibrating the stepper motors ensures that rotations are correct for each layer.
You are testing a printer that you just installed by using the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the MOST likely cause of the problem? • A problem with the printer power supply or power cable • Bad printer memory • Wrong toner cartridge • Wrong printer driver
Wrong printer driver When you print a test page from your computer and it does not work properly, you most likely have an incorrect printer driver or a printer cable that is not fastened properly. You would probably not be able to install an incorrect toner cartridge in a printer. Memory or power supply problems are rare in printers.
Your system administrator shared a USB laser printer connected to your Windows 11 system so other users on the network could send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job? • You do not have the Manage network printers permission. • You do not have the Manage documents permission. • You do not have the Print permission. • You do not have the Manage this printer permission.
You do not have the Manage documents permission. In this case, you can't delete the print job because you don't have the Manage documents permission. Users who have the Manage documents permission can manage all documents in the queue (pause, resume, delete, or rearrange the order). Users with the Print permission can print using the printer and manage their own documents. Users with the Manage this printer permission can edit the printer properties and pause the printer, but cannot manage any documents waiting to be printed. The Manage network printers permission does not exist.
Which of the following dot matrix printer components converts impulses into physical movements that cause small hammers to strike the printhead? • Electromagnet • Tractor feed • Daisy wheel • Logic board
electromagnet An electromagnet converts the impulses into physical movements, causing small hammers to appropriately strike the printhead. The logic board generates a series of electric impulses that are sent to the electromagnet. A daisy wheel is a type of impact printer printhead. A tractor feed helps ensure that continuous paper is fed through the printer at a consistent rate.
Which of the following functions are enabled by Server Message Block (SMB) protocol when using the scan-to-folder network document scanning method? (Select two.) • Client-server network communication • Secure transmission through SSL encryption • Targeting of individuals or groups • Ability to use the Windows Fax and Scan utility to enable transmission • File, print, scan, and device sharing
• Client-server network communication • File, print, scan, and device sharing Server Message Block (SMB) provides the following functionality with the scan-to-folder method. SMB: • Enables file, print, scan, and device sharing. • Provides client-server network communication. Secure transmission through SSL encryption, targeting of individuals or groups, and the ability to use the Windows Fax and Scan utility are all functions of the scan-to-email method. These are not functions provided by SMB.
Which of the following methods can be used to connect a printer to a network? (Select two.) • Plug a USB-to-Ethernet adapter into your printer's USB port. • Plug a network cable into your printer's serial port. • Connect your printer to an external print server device that is connected to the network. • Plug an Ethernet cable into the printer's network port. • Plug a network cable into your printer's USB port.
• Connect your printer to an external print server device that is connected to the network. • Plug an Ethernet cable into the printer's network port. There are two common ways to make a printer a network printer. Most printers come with an integrated network card or have a slot for adding a network card. Otherwise, it is possible to connect to the network using an external printer server. The external print server functions as a gateway between the printer's parallel interface and the network topology. Plugging a network cable into your printer's serial or USB port is normally not possible (without an adapter) and would not provide the network connectivity necessary to set up a network printer. While a USB-to-Ethernet adapter can be used to connect a workstation to a wired network, it won't work with a printer, as software drivers must be loaded on the host for the adapter to work.
A customer who uses a Windows computer purchased an Inkjet printer from your store. He recently called to complain that the colors in the photos he prints on his new printer do not match the colors in the original photos. Which of the following actions will MOST likely resolve the issue? (Select two.) • Run the Windows FIXCOLR utility to automatically calibrate the driver's color settings. • Download and install the latest printer drivers. • Use Driver Rollback to restore an earlier version of the printer driver. • Educate the customer on the limitations of Inkjet printers. • Use the Color Management tab of the printer driver to calibrate the driver's color settings. • Instruct the customer to upgrade to a color laser printer.
• Download and install the latest printer drivers. • Use the Color Management tab of the printer driver to calibrate the driver's color settings. You should download and install the latest printer driver and then use the Color Management tab to adjust the driver's color settings. Many times, installing the latest driver alone will fix color issues. If not, you can manually adjust the color settings until they match the original settings. Educating the customer on the limitations of Inkjet printers or instructing him to purchase a color laser printer will not solve the current issue. The FIXCOLOR utility does not exist in Windows. Using Driver Rollback is not likely a solution, as the printer is new to the customer and there are probably no previous versions of the driver on the workstation.
You have just set up a color laser printer on a customer's Windows workstation. You have connected the printer to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select two.) • Use Driver Rollback to make a backup copy of the new printer driver. • Use the USBTEST utility in Windows to verify that the USB connection is working properly. • Set the print driver to print grayscale by default to reduce color toner consumption. • Edit the printer's properties to configure paper tray and other device-specific settings. • Verify that the printer is working correctly by printing a test page.
• Edit the printer's properties to configure paper tray and other device-specific settings. • Verify that the printer is working correctly by printing a test page. After you install a new printer for a customer, client, or user, the next steps to take are to configure device-specific settings and then print a test page to verify that the printer is working properly. Setting the print driver to print grayscale in order to save on toner costs is a decision that could be made later. You can verify that the USB connection is working properly by first printing a test page. Backing up the new printer driver is normally done when you back up all or part of your hard drive.
Which of the following are printer languages? (Select three.) • PrintDef • PCL • PostScript • Pascal • Escape codes • Capture
• PCL • PostScript • Escape codes Escape codes were used by early printers. Hewlett-Packard's Printer Control Language (PCL) and Adobe PostScript are two common printer languages for modern printers. PrintDef refers to the printer definition and is not a printer language. Capture is a Windows feature that allows you to capture video of your screen. Pascal is a procedural programming language that supports structured programming and data structures to encourage good programming practices.
Which printer management features would you use to view the port that a printer uses? (Select two.) • Print Queue Properties • Print spooling service • Printer Properties • Print Server Properties • Print queue
• Printer Properties • Print Server Properties Use Print Server Properties or Printer Properties to view the port(s) that a printer uses. Print Server Properties displays the printer port(s) that a system uses. Printer Properties displays the port(s) for the individual printer as well as all printer ports for the system. The print spooling service is the software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device. The print queue is the location on the hard disk that holds print jobs that are waiting to be processed.
