Testout Module 2
Which of the following are common tools used to physically clean the inside of a computer? (Select two.) answer Compressed air Industrial degreaser Wire brush Damp rag Natural bristle brush
Compressed air Natural bristle brush
While it takes 3,000 volts or more of ESD before you can feel it, it takes very little ESD to damage a computer component. What is the minimum ESD volt discharge that can actually damage a component? answer 50 volts 100 volts 500 volts 10 volts
10
Listen to exam instructions Which of the following BEST describes a Security Policy? answer A document or collection of documents that provide information about an organization's network security. A document that defines how often backups should run and where they should be saved. A document that outlines how long a password should be and which characters can be used in the password. A document that outlines who has access to company resources.
A document or collection of documents that provide information about an organization's network security.
To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select two.) answer Screw on the wall power outlet Ground wire on the power supply Anti-static mat Metal area on the computer case Ground wire on the wall power outlet
Anti-static mat Metal area on the computer case
Listen to exam instructions Which of the following is the process of tracking and managing an organization's assets? answer Decommissioning Asset management Procurement Deployment
Asset management
During which asset management phase would you perform maintenance tasks, such as installing updates and patches or upgrading a hard drive? answer Deployment Decommissioning Operations Procurement
Operations
Which part of the change management process specifies how you will return affected systems to their original state if your implementation fails? answer Purpose Risk analysis Backout plan Scope
Backout plan
You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called? answer Risk analysis Rollback plan System image plan Backout plan
Backout plan
Listen to exam instructions Which of the following documents might a new employee need to sign during the onboarding process? (Select two.) answer Acceptable Use Policy (AUP) Bring Your Own Device (BYOD) Policy User Education and Awareness Policy Backup Policy Regulatory and Compliance Policy
Bring Your Own Device (BYOD) Policy Acceptable Use Policy (AUP)
Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds. Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker. Which of the following electrical terms BEST describes the condition you are most likely experiencing? answer Power surge Blackout Brownout Power spike
Brownout
Which of the following devices can store large amounts of electricity, even when unplugged? answer CRT monitor LCD monitor Hard disk drive DVD optical drive
CRT monitor
Who needs to approve a change before it is initiated? (Select two.) answer Sales rep Customer Regional rep Marketing director Change board
Change board Customer
Listen to exam instructions You've just installed a new USB card reader on your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST? answer Replace the card reader with a new device. Check the manufacturer's website for information about the error. Install the device on another computer. Uninstall the device and then reinstall it.
Check the manufacturers website for information about the error.
You plan on including Employee Education and Awareness Policy training for all new employees. As part of that training, which of the following should you instruct your employees NOT to do as part of company procedures? (Select three.) answer Connect unauthorized devices. Access restricted areas in the company building. Become familiar with the company Security Policy. Bring your own devices to work. Click on links in a phishing email. Respond to social engineering attacks. Install software on their company laptops.
Connect unauthorized devices Click on links in a phishing email. Respond to social engineering attacks
As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step? answer Gather information. Identify what has changed. Create a hypothesis. Determine the appropriate fix. Implement the fix.
Create a hypothesis
You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform next? answer Create an action plan. Document the problem. Fix the problem. Determine whether escalation is required.
Create an action plan
You suspect that the power supply in your desktop PC is failing. You want to use a multimeter to test the power supply. Which multimeter setting should you use? answer Watts DC volts AC volts Ohms
DC volts
Katy is a IT engineer who is responsible for maintaining the environment in her company data center in San Francisco. While swapping motherboards in a server in the data center, she notices that the original motherboard is showing signs of corrosion. Which of the following is the BEST solution to resolve the corrosion issue? answer Replace motherboards in the servers more frequently. Decrease the humidity in the data center. Check and clean all corroded server motherboards. Run a diagnostic check on all servers to make sure they are functioning properly.
Decrease the humidity in the data center.
Jason is a system administrator for a hospital. As part of his role, he helps to maintain all devices in the hospital that connect to the internet (IoT devices). Recently, the hospital has purchase some new heart-rate monitoring devices that are IoT-enabled. Jason needs to add the devices to the inventory management database. Which of the following is the asset management phase that Jason is currently involved with? answer Procurement Operations Priority Deployment
Deployment is the asset management phase where info about an asset is recorded in the inventory management database
The hospital board has recently decided that many of the older hospital devices need to be upgraded to IoMT (Internet of Medical Things) equipment to become more efficient and effective in their procedures. Candace has decided to start by ordering new IoMT heart-monitoring devices that track a patient's heart information remotely. She immediately talked to her equipment sales representative and ordered several new IoMT heart-monitoring devices. However, after deploying them, she finds that they do not provide all the data that nurses and doctors were expecting. Which of the following steps did Candance fail to complete during the asset management Procurement phase that led to this issue? Negotiate with the supplier Determine goods and services required Obtain a list of suppliers Finalize the purchase order
Determine goods and services required
You are a first-line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server. Which of the following actions should you perform next? answer Determine if escalation is needed. Document the problem. Fix the problem. Create an action plan.
Determine if escalation is needed.
Listen to exam instructions Which of the following are procedures that should be included when offboarding (ending a relationship with) an employee? (Select two.) answer Disable electronic access for the employee. Make sure the employee has access to the company's knowledge base. Have the employee sign a Non-Disclosure Agreement. Review the Acceptable Use Policy (AUP) with the employee. Collect physical access items from the employee.
Disable electronic access for the employee. Collect physical access items from the employee.
Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade by replacing the old video card with the new one in his workstation. To ensure your personal safety, which of the following should you do FIRST? Remove jewelry. Disconnect power. Put on safety glasses. Place the computer on an ESD mat.
Disconnect power
A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies should you perform next? answer Test the solution. Document the solution. Establish what has changed. Identify the problem.
Document the solution.
To improve the safety of your location and comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you obtain these documents? answer Download them from the chemical manufacturer's websites. Get them from your local workers' safety insurance office. Write them yourself after researching the issues. Ask your manager for them.
Download them from the chemical manufacturer's websites
You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently. Which of the following would BEST protect you from static electricity buildup? answer Self-grounding ESD heel strap ESD wrist strap ESD mat
ESD wrist strap
A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. Which of the following actions should the technician perform next? answer Disable the network printer until users learn to use the correct drivers. Formally close the incident in any job tracking tool. Write an email to the user's supervisor and insist that he train his employees on how to use the network printer. Upgrade to a newer printer that uses embedded drivers. Educate the user as to how the problem was resolved and verify that they are satisfied with the results.
Educate the user as to how the problem was resolved and verify that they are satisfied with the results.
He decides to replace the workstations with new equipment, decommission the existing computers, and sell them to the public as surplus. After selling several of the decommissioned computers, a local paper publishes an article about financial corruption in the school district with documentation to prove the accusations. Which of the following steps in the Decommissioning process did Aaron fail to do that might have BEST prevented this situation? Ensure that any sensitive or proprietary information was permanently removed from the workstations before selling them to the public. Remove the workstations from the asset management database. Remove the workstations from the production network. Determine whether the workstations should have been destroyed or disposed of properly in the trash. I want to review this
Ensure that any sensitive or proprietary information was permanently removed from the workstations before selling them to the public.
Listen to exam instructions You are removing screws within a computer, but several have fallen into places you can't reach. Which tool would help retrieve the small screws? answer Punch down tool Network tap Combination ratchet/screwdriver Extension magnet
Extension magnet
Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords. Which of the following is the BEST way to proceed with that particular desktop computer? Purchase an adapter that converts the three-prong cable to two prongs. Find a different outlet that uses three prongs. Get a new power cord with two prongs to match the wall outlet. Use the existing cord, but remove the grounding prong, as it is not required.
Find a different outlet that uses three prongs
Your organization has expanded into an adjacent office. You have been tasked with laying cables to connect the new space with the existing space. Which document should you look at to ensure that there will be no interference or damage to the cables from existing infrastructure? answer Knowledge base Physical security diagram Network topology diagram Floor plan
Floor plan
As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers was misconfigured and is having trouble synchronizing information with the other servers. Which of the following is the BEST next step? answer Determine the appropriate fix. Gather information. Implement the fix. Identify what has changed. Create a hypothesis.
Gather information.
What method is used to ensure proper ventilation in a server room? answer Maintaining a steady temperature Internal cooling systems Internal fans Hot and cold aisles
Hot and cold aisles
As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members asks if this change will impact plans to move more of the business online to reach customers directly. Which of the following questions does the board member really want answered? answer What are the desired outcomes? What are the desired deliverables? What is the scope of the requested change? How does this change fit with company's current strategic focus?
How does this change fit with company's current strategic focus?
Which of the following is a myth regarding electrostatic discharge (ESD)? answer Simply touching an object can create static electricity. You do not have to rub the object. If you can't feel ESD, the surge is not sufficient to harm computer components. Most often, ESD degrades computer components, and they fail at a later date. Sitting down or standing up from a chair can create static electricity.
If you can't feel ESD, the surge is not sufficient to harm computer components.
Listen to exam instructions A technician is troubleshooting a computer that doesn't start up correctly. Which of the following could the technician use to troubleshoot the computer? answer Tone generator and probe 3-prong parts retriever Loopback plug Known good spares
Known good spares
Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit and not a battery backup outlet? answer External hard disk drive Laser printer Secondary LCD monitor Inkjet printer
Laser printer
A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the laptop. You would like to know if it is working properly. Which of the following is the BEST action to take? answer Turn on the laptop and run self-diagnostic tests. Blow compressed air into the cooling ports before turning the laptop on. Visually inspect the LCD screen for cracks before turning the laptop on. Let the laptop warm up to room temperature before turning it on. Place the laptop next to a heater set to High.
Let the laptop warm up to room temperature before turning it on
A printer is behaving erratically; you suspect a faulty parallel port. Which tool can you use to test the parallel port? answer Multimeter Cable tester Loopback plug Ammeter
Loopback plug
Listen to exam instructions Your workstation is unable to communicate with any other computer on the network. Which of the following tools should you use to test the network card's abilities to send and receive signals? answer Loopback plug Multimeter Cable tester ping command
Loopback plug
You are a system administrator for a financial institution. Most of your employees work at home and have various work environments. One of your account managers is complaining that customer data is disappearing from her account management application. She insists that she saves data regularly and has not had a problem until recently. Her workstation has both a solid-state drive (SSD) and a traditional hard drive. She runs the application from the SSD drive, but stores the customer data on the hard drive. She has recently moved her desk to a room in her house that is used for entertainment. The room has a sound system with several installed speakers for surround sound. Which of the following types of interference might be causing the issue with disappearing customer data? answer Radio frequency interference (RFI) Negative pressure HVAC system Electromagnetic interference (EMI) Magnetic fields
Magnetic fields
The account is frequently losing important financial transactions. She has filled out the following information on the ticket: Customer's name and contact information Relevant problem information After waiting three days, the ticket is assigned to a tier-two support operator and set to an in-progress status. In addition, the operator sends the ticket back to Anna with a request for information about her work computer. She is frustrated because a resolution to the issue is not being addressed. SOLUTION: Anna adds additional information in the ticket description about the importance of resolving the issue immediately. She also includes the make and model of her work computer and then sends the ticket back to the support operator. Does this action provide what the support operator needs to help resolve the ticketing system issue?
No Anna should have made the severity of the problem higher if she wanted it done faster.
You are currently working with the company's IT system administrator to make sure that all policies and procedures meet city, state, and industry regulations. You have noted that employees often allow coworkers into restricted areas who may not have authorized access. In addition, employees often work from home using company laptops that are often unsecure and frequently contain sensitive company data on the local hard drive. SOLUTION: You update the Acceptable Use Policy (AUP) to clearly state that only authorized employees can access restricted areas with a proper key fob (no tailgating), along with any penalties for non-compliance. To address the laptop security issue, you work with the IT system administrator to update the network diagram and inform employees of the changes to help secure their laptops.
No the AUP addresses who has access to company resources alng with restrictions on personal internet, email, and storage usage. Not designed to address security issues such as access to restricted areas.
Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit? (Select two.) answer Coarse grade bag Washable filters Static induction motor Non-static generation Blows as well as vacuums
Non-static generation Blows as well as vacuums
Which of the following components require special disposal procedures to comply with environmental guidelines? answer Video card Hard disk drive Motherboard Notebook battery
Notebook battery
A user reports that her system is running slowly when saving files. You determine that you'll need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. Which of the following steps have you forgotten in your troubleshooting process? answer Perform a backup. Verify system functionality. Create an action plan. Implement the solution.
Perform a backup.
During which asset management phase would you consider whether an asset would replace an existing one and whether it will have any impact on the existing network and users? answer Deployment Operations Decommissioning Procurement
Procurement
Which documents are generally finished and approved before a project begins? (Select three.) Customer acceptance checklist Project plan Change order form Risk Assessment Slide presentation Budget Analysis spreadsheet
Project Plan Risk Assessment Budget
Besides protecting a computer from under-voltages, a typical UPS also performs which other actions? (Select two.) answer Prevents ESD Protects from over-voltages Protects network cabling from EMI Conditions the power signal Prevents electric shock
Protects from over-voltages Conditions the power signal
Listen to exam instructions Which tool would be the BEST choice for securing cable wiring to a patch panel? answer Extension magnet Network tap Punch down tool Combination ratchet/screwdriver
Punch down tool
Which part of the change management process asks how the project will align with the organization's current mission and strategy? answer Plan for the change Change implementation Purpose of the change Scope of the change
Purpose of the change
Put the sequence in the right order: Scope of the change Purpose of the change Risk analysis Backout plan Proposal to the customer Proposal to the CEO Explanation of changes already made Change board membership
Purpose of the change Scope of the change Risk analysis Backout plan
Which of the following is true about RFI? answer Unshielded twisted-pair cables and fiber optic cables can protect RFI signals. RFI is caused by nearby devices, such as cordless phones or microwave ovens. You can reduce RFI by using a wireless networking standard that operates in the 2.4 GHz range. RFI is caused by motors, machinery, and fluorescent lights.
RFI is caused by nearby devices, such as cordless phones or microwave ovens.
What is the BEST way to dispose of printer cartridges? answer Deliver them to a local recycling facility. Return them to the manufacturer for recycling. Place them in a standard recycling bin. Place them in the regular trash.
Return them to the manufacturer for recycling.
Which section of a change order form would include the desired outcomes of a project? answer Scope of change Backout plan Purpose of change Risk analysis
Scope of change
Jason is a sales rep with a computer company that sells customized laptops to the public. He is opening a ticket to help resolve a customer issue with a malfunctioning laptop, which was purchased by an important customer who is relying on the laptop to complete a critical project. Which of the following items in the ticket can Jason use to help the support team immediately determine the time sensitivity of resolving this issue? answer Detailed issue description Severity level Tier assignment Department assignment
Severity level
A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take next? answer Test the solution. Document the problem and solution. Create an action plan. Determine if escalation is necessary.
Test the solution
Listen to exam instructions A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. Which of the following actions should you perform NEXT in your troubleshooting strategy? answer Document the solution. Test the solution. Explain what you did to fix the problem. Implement preventative measures.
Test the solution.
Jared, an employee in Human Resources, left the company two months ago as part of a company downsizing initiative. A new Human Resources VP is now running the department and has re-hired Jared to work as a manager in Human Resources. As a new IT system administrator for the company, you have been assigned to re-establish all of Jared's accounts, including network accounts, email, software, and VPN access. However, you discover that no accounts exist for Jared. What should have been done during Jared's offboarding process to make sure his accounts were still available for a period of time? answer The account passwords should have been changed. The accounts should have been left in place for a required period of time. The accounts should have been disabled instead of deleted. The accounts should have been deleted, but not removed from the trash.
The accounts should have been disabled instead of deleted.
What should you use to clean an inkjet printer's print heads? answer Anti-static vacuum Damp cloth Denatured alcohol The printer's cleaning function
The printer's cleaning function
Which problem can occur if your system case fan blows in the wrong direction? answer Extensive dust can build up and the system can overheat. The flow of air is negated and the system can overheat. Condensation can build up in the computer. A rapid change from cold to warm can cause damage to the components.
The flow of air is negated and the system can overheat.
Which of the following are included in a network topology diagram? (Select two.) answer A layout of server racks, cooling, and air circulation systems. The location and IP addresses of hubs, switches, routers, and firewalls. The relationship between remote locations and the WAN links that connect them. A layout of all plumbing and HVAC components. A layout of all electrical wiring and components.
The location and IP addresses of hubs, switches, routers, and firewalls. The relationship between remote locations and the WAN links that connect them.
Who does the term responsible staff member refer to? answer The person responsible for submitting the request. The person who should be the primary contact person for the project. The person who is responsible for performing most of the project work. The person responsible for approving the request.
The person who should be the primary contact person for the project
You are responsible for updating your company's onboard training for all new employees. Which of the following items are important to include in that training? (Select three.) answer The network diagram The procedure for closing user accounts The process for reporting suspicious behavior The User Education and Awareness Policy The help desk's contact information The Data Backup Policy The Security Policy
The process for reporting suspicious behavior The help desk's contact information The Security Policy
You work for a large company that has over 1,000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them. Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries? answer They must be sent to hazardous waste collection. They can be recharged. They can be thrown in the trash. They must be stored onsite until they expire.
They can be thrown in the trash.
Which of the following is true about negative pressure systems? They filter out airborne particles. They can bring in airborne particles, such as dust or smoke. They force air out through windows, doors, and other openings. They are more energy-effective than positive pressure systems.
They can bring in airborne particles, such as dust or smoke.
Which of the following BEST describes the primary role of Tier 1 support operators? answer They solve issues behind the scenes and handle the most complex situations. They use their specialized training and experience with the organization to help resolve an issue. They gather information about a problem and perform basic troubleshooting. They track the progress of and open and close tickets.
They gather information about a problem and perform basic troubleshooting.
Your company has a plan in place to upgrade each employee's laptop computer to a newer model every three years. As a result, you often have old laptop batteries. Unless otherwise dictated by your local authorities, which of the following is the BEST way to deal with these types of batteries? answer They must be recycled. They must be stored on-site until they expire. They can be thrown in the trash. They can be recharged.
They must be recycled.
You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use? answer Cable tester Tone generator Loopback plug Multimeter
Tone generator
A maintenance worker accidently nicks a bundle of network cables routed to multiple wall jacks in a conference room. Only one of the cable's wires are severed. A technician is tasked with replacing the cable. Which of the following tools would the technician MOST likely use to identify which wall jack connects to the severed cable? answer Tone generator and probe Loopback plug Multimeter Cable stripper
Tone generator and probe
Your company resides in an area with rapid growth in both the corporate and residential areas surrounding your office. As such, your company has been experiencing several brownouts due to power grid problems (too much demand and not enough electricity). Fearing that your computers (especially the servers) could be damaged by these brownouts, your manager has asked you to find a solution to this problem. Which of the following would be the BEST device to recommend to your manager for computer protection? answer UPS GFCI Surge suppressor Power strips
UPS (Uninterruptable power supply)
Listen to exam instructions You work in the computer repair department of a large retail outlet. A customer comes in with a workstation that randomly shuts down. You suspect that the power supply is failing. What should you do first to troubleshoot the issue? answer Use a known good spare to swap with the existing power supply. Use a multimeter to test the power supply's electrical properties. Use a cable tester to check the power supply's connections. Use a power supply tester on the power supply.
Use a known good spare to swap with the existing power supply.
You are an IT technician for your company. One of the employees has a computer that continually reboots when it's powered on. He has asked you to fix it. You suspect that the power supply may be failing. Which of the following is the BEST initial step to determine whether the power supply is causing the reboots? answer Verify that the fan on the power supply is spinning. Replace the power supply. Use a multimeter to test the power supply. Listen for POST code beeps to determine the error's cause.
Use a multimeter to test the power supply.
Jeannette's workstation is overheating. She decides to open the workstation and clean any accumulated dust to see if it helps with the overheating issue. Which of the following can Jeannette safely do to remove dust? (Select two.) answer Use a continuous stream of compressed air to clean all components. Use a special vacuum to clean dust from all hardware components. Remove the power supply to do detailed cleaning. Use a lint-free cloth and cleaning solvent to remove all dust accumulation. Use short bursts of compressed air to clean delicate components.
Use short bursts of compressed air to clean delicate components. Use a special vacuum to clean dust from all hardware components.
Which document outlines how to communicate standards, procedures, and baselines that help an employee perform their job safely and effectively? answer Bring Your Own Device (BYOD) Policy Acceptable Use Policy (AUP) Security Policy User Education and Awareness Policy
User Education and Awareness Policy
Which of the following are most helpful in keeping a computer cool? (Select two.) answer Verify that cooling fans are not circulating air in the wrong direction. Use a high-wattage power supply. Vacuum dust from the system regularly. Install a thermostat in the fan circuit. Remove the slot cover from the back of the computer.
Vacuum dust from the system regularly Verify that cooling fans are not circulating air in the wrong direction
In which of the following situations should you NOT use an ESD wrist strap? When wearing jewelry. When working with high-voltage components. When replacing memory modules. When replacing worn or frayed power cords.
When working with high-voltage components
Anna is an account rep for a financial firm and has submitted a ticket in the company ticketing system to resolve an issue with a high-profile customer's account. The account is frequently losing important financial transactions. She has filled out the following information on the ticket: Customer's name and contact information Relevant problem information After waiting three days, the ticket is assigned to a tier-two support operator and set to an in-progress status. In addition, the operator sends the ticket back to Anna with a request for information about her work computer. She is frustrated because a resolution to the issue is not being addressed. SOLUTION: Anna decides to set a severity level to indicate the high priority of the issue and then sends information back to the operator about her computer, which includes the application experiencing the problem, the device's network ID, and the operating system.
Yes
Which of the following statements about cleaning LCD monitors and display devices is true? answer An LCD monitor is best cleaned using a lint rag and glass cleaner. You should power off your monitor and clean it with a lint-free dry cloth. Most new monitors are self-cleaning and should not be cleaned using external methods. Monitors are best cleaned while powered on in order to observe the effectiveness of your cleaning.
You should power off your monitor and clean it with a lint-free dry cloth.